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Borang B

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Industrial Training Application Feedback Form

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Industrial Training Application Feedback Form

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Tan Jia Ying - Industrial Training Application Feedback Form

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1. Hotel Tour
Visit all departments
-Back Office & Management Office
-Front Office: Reception
-F&B departments: Selah Cafe, Sukkah Coffee House
-Events: Olive 1 - Olive 8, Olive Banquet Room & Grand Ball Room
-Facilities: swimming pool, gym room

2.Start to work after lunch in Selah Coffee House

3. The shift leader, Ms Kuan, brief me about the menu offered in Selah
-Food: Pasta, Pizza, Asian, Snacks, Salad
-Beverage: Coffee, Milkshake, Juice, Soda drinks

⬇️ Selah Coffee House which I’ll be on duty for one month time

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1. Started new week with morning shift

2. Proceed with SOP of opening as usual.

3. Operation was busy today

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1. Morning shift in Selah Coffee House

2. Learnt the SOP of open operation
-On TV and check the channel
-On coffee machine
-Check stock (ingredients for salad & beverage)
-Wipe tables
-Water plants

3. Learnt to use cashier
-To order food and beverages
-To make payment

⬇️ Wiped the salad bar everyday before operation starts

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1. Morning shift in Selah Coffee House

2. Proceed with SOP of opening operation

3. Management staffs offer
-Learnt the procedure of settling management staffs’ bills with no charges

⬇️ Washed the mint leaves before being stored in salad bar

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1. Proceed with SOP of opening operation as worked in morning shift

2. Counted the petty cash before put in cashier drawer

3. Learnt to clean the coffee machine

⬇️ Counted petty cash

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1. Morning shift and did the SOP of opening operation as usual

2. Learnt to prepare coffee latte by using coffee machine

3. Prepared sales report by using cashier system before left

⬇️ Learnt to prepare coffee by using coffee machine

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1. Morning shift and did the SOP of opening operation as usual

2. Ms Kuan showed the way of ordering ingredients & materials needed

3. Fill in the checklist of daily tasks

⬇️ Checked the stock and freshness of ingredients for salad everyday before operation starts

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1. Started with morning shift today and ran the SOP of operation opening

2. Operation was slow today

⬇️ The result of latte art practicing today

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1. Started with morning shift today and ran the SOP of operation opening

2. Operation was slow today

3. Practiced latte art

⬇️ The result of latte art practicing

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1. Started with morning shift today and ran the SOP of operation opening

2. Due to the outbreak of Coronavirus disease, as a safety measurement, all the F&B staffs are required to put on face mask and hand gloves while on duty. We’re reminded to change the gloves and masks as well as wash hand regularly

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1. Started with morning shift today and ran the SOP of operation opening

2. We had 20 pax of reservation today. The guests were celebrating their colleague’s birthday

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1. Started with morning shift today and ran the SOP of operation opening

2. Had 18 pax of reservation on 4-courses menu but due to the pipe broken issue since morning and couldn’t be solved in short time, the lunch reservation was moved to Sukkah Coffee House

3. The operation was very slow today

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1. Worked as in morning shift and proceed with the SOP of opening operation

2. The shift leader, Ms Emylia, showed the way to get the petty cash from safety box

⬇️ Counted the petty cash after getting it

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1. Morning shift and did the SOP of opening operation as usual

2. Get the cash box from the safety box

3. The operation went smooth today

⬇️ Practiced to steam the milk

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1. Morning shift and did the SOP of opening operation as usual

2. The operation was smooth today

3. There was a reservation of 4-courses menu for four guests. Set the cutleries according to what I’ve learnt in serving classes

⬇️ Kept practicing on latte art

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1. Morning shift and did the SOP of opening operation as usual

2. Practiced on the latte art as the operation was quite slow today

⬇️ The result of practicing few times

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1. First noon shift since I started my trainee life

2. Operation went smooth today

3. The shift leader, Mr. Razman showed me the way to prepare soda drinks on the menu as per order from the guests

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1. Started week 4 in Sukkah Coffee House

2. The operation was super slow due to the Covid-19 pandemic

⬇️ Crockery and cutlery to be wiped after washed by the stewards

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1. The operation was very slow today in Sukkah Coffee House

2. Since there was a set lunch reservation in Selah Cafe, I was asked to help there

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1. The operation was smooth today

2. We have a reservation for lunch buffet today but everything is under controlled

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1. The operation was smooth today

2. There was a reservation of 13 pax in Selah Cafe from USM today and I assisted there

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1. The operation was slow today as the disease is getting serious now

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1. Started in morning shift in Sukkah Coffee House

2. The operation was super slow

3. Due to Covid-19 is getting serious, sanitisation was having in Sukkah Coffee House today

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1. Started morning shift in Sukkah Coffee House

2. Helped in Selah Cafe as well due to lack of staffs

3. The operation was very slow

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Internship was terminated due to the hotel closure during Movement Control Order (MCO)

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1. Noon shift today and was leaded by Mr Razman as well.

2. Reservation of 38 pax for buffet dinner

3. The operation was quite busy but the situation was under controlled

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1. The operation went smooth today and I was back to Selah Cafe

⬇️ After one week time, finally I had the chance to practice latte art again

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Borang C

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Borang C

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Certificate of Completing Industrial Training in Olive Tree Hotel Penang

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Certificate of Completing Industrial Training in Olive Tree Hotel Penang

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Olive Tree Hotel Penang: A Responsible Organization To The Employees, Guests and Public
https://drive.google.com/file/d/1rNYD86eQZHZiZk_nARdn9OplIMlcisQ1/view?usp=sharing

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Tan Jia Ying - Case Study (Olive Tree Hotel).pdf

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https://drive.google.com/file/d/1Nec6a7tge3qS301kZ8YQuUX1LJokXNwO/view?usp=sharing

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Tan Jia Ying (H16A0422) - Olive Tree Hotel Penang.mp4