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I didn't realise that it would be difficult accessing some hall blocks

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Some nights I couldn't get a taxi home, so felt unsafe

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When the new students kept asking us about when the buses will leave from the club.

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*Unsure how to get home at the end of the club nights

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Welfare Issues* (maybe be upsetting to talk about)

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Welfare Issues* (maybe be upsetting to talk about)

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A new student was drunk and was telling a fellow mentor about the fact she was raped by her boyfriend and sexually assaulted. Would be helpful if we had more advice on how to handle these situations

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Thrown in at the deep end on the first club night, didn’t really know what to expect and this could have been helped I think by hearing from previous mentors

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*Wasn’t really told how to claim back expenses

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ddnt knowhow to get home after a club night so had to stay over at a friend’s place more than once

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Claiming expenses wasn’t explained at all, had to work it out for ourselves

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One of the bus drivers offered to drop us all home after one of the club nights because he was so worried we would not be safe walking, maybe provide reinbursed taxis?

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Tagging people’s problems

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She was not friendly and welcome toward the mentors.

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The expenses application is not intuitive and the description how to use it is for old version of this app

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Committ

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I was freezing the first night out and nobody told me that I can go insidethe club. 

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I was freezing the first night out and nobody told me that I can go insidethe club. 

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Wristbands issue

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Mentors need more freedom it sometimes felt We couldn’t put a foot wrong or we’d get in trouble*

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I felt underprepared for bystander intervention- I feel like more preparation would be useful or an old mentor providing their experiences would be useful

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Having to deal with severity 1 incidents wasn’t really covered in training, so when in this situation felt quite underprepared and like I couldn’t give the student full support/didn’t know what was appropriate to say

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Not Really Knowing What it would Fully entail

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Not Really Knowing What it would Fully entail

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Have mentors from previous years talk about their experiences and what it would entail in a chilled way without committtee members as sometimes committee were set in their ways

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It is very different to on campus halls and people didn't know this when taking people home. People shouldn't take people back or should for sure have a Broadgate mentor with them. *

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Freshers hitting on us or making remarks at the end of the night on buses

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Expenses wasn't explained at all so unsure how to claim had to work it out myself

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Halls staff seemed to think we should be doing some of their roles for them during the week- keeping order in the bar - and that weshould  know everything about the halls

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Felt very awkward when some freshers hit on me as I wanted to be polite but didn’t want to push the boundary because of conduct agreement

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I was quite nervous about drunk people getting too touchy feely and don't think this was covered properly in training? Like what to do? I knew that we had to log anything but in the actual moment of an incident? (Though nothing happened:))

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I would drive to my hall at dinner and leave my car so I wasn't walking home at 3am knowing how unsafe lenton/Nottingham can be at night and I was always alone

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Not explained at all

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Shifts were sent out last minute

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Sometimes on buses if they were chanting or doing something we were told to discourage. But after a point just started laughing out of despair from telling the students to repeatedly calm down, then said laughing was inappropriate. Make code of conduct more clear because every situation is different and can be difficult to define rules

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Had very little idea of what an actual day/night would be like during Welcome week as a mentor

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App wasn’t explained at all, some people still haven’t claimed theirs back

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Bus driver was very rude n uncooperative

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Asked to not be put on club night shifts as I wouldn't know how to handle people who were getting too rowdy

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Some bus drivers were very rude and intimidating, shouting and getting angry at us, refusing to take us back to Lenton and dropping us off in the middle of the road

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Still haven't claimed back expenses because I haven't been shown how to

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Could do some training on how to handle large crowds of people if you happen to be on your own, best way to stop them running into the road etc

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We were not shown how to use the app, we should have just been given a taxi and food voucher per day we worked to make it easier

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Not enough information was given to us. Committee seemed 

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Not enough information was given to us. Committee seemed 

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Befor