# data[].attributes.attachment_link.title
STRUMENTI COMPENSATIVI – LINGUA INGLESE COMMERCIALE

# data[].attributes.body
Sample evaluation form

# data[].attributes.body
Writing a formal letter of complaint remains an effective way to alert a company to a problem.

Preparing to write

Before you begin your draft, gather all the information you will need to include in your complaint. This information may include the time, date, and location that you purchased faulty goods or services, reference or invoice numbers, and records of previous communication with the company. To support your complaint, you may need to enclose copies of documents such as receipts with your letter.

How to structure your letter of complaint:

Your letter of complaint should follow the standard composition format for a formal letter. See how to lay out a letter.

Below the recipient’s address, include a subject line to indicate the product or service that you are addressing in your complaint. In the first body paragraph, open with a sentence that immediately draws the reader's attention to the matter, e.g.:

I am writing to complain about the faulty installation of my air conditioner.

I wish to express my dissatisfaction with my stay at your hotel.

Follow the opening sentence with a summary of the events that prompted your complaint. Be sure to include exact dates and times, and give all the relevant information in a clear and logical sequence.

In the next paragraphs, you should outline what steps you have taken thus far to resolve the matter and describe the consequences of the faulty product or service. Adding specific details, such as additional costs you have incurred to replace a faulty product, will strengthen your complaint. If you have had previous communication with the company, be sure to note it in your letter; include reference numbers where applicable.

In the final body paragraph of your letter, you should state your expectations of how the company should resolve the matter, including specific actions and deadlines, e.g.:
I would appreciate it if you could replace the missing part by next week.

Please let me know as soon as possible what action you propose to take.

I look forward to hearing from you within the next ten days.

# data[].attributes.body
Spesso una errata gestione della Customer Satisfaction porta all'aumento del numero di reclami, in inglese COMPLAINTS.
Vediamo:

cosa sono le complaints;

come si gestiscono le replies to complaints;

# data[].attributes.body
Un altro strumento per la creazione di questionari online.

# data[].attributes.attachment_link.title
SurveyMonkey: lo strumento di indagine on-line gratuito più popolare al mondo

# data[].attributes.attachment_link.description
Fai crescere il tuo business con SurveyMonkey, il nostro strumento d'indagine on-line gratuito che ti permette di catturare le opinioni e le voci delle persone che contano di più per te.

# data[].attributes.body
Google Form (Google Moduli in italiano) permette di creare questionari gratuitamente online e di effettuare una prima analisi dei dati raccolti.

# data[].attributes.attachment_link.readable_text
Easily create and share online forms and surveys, and analyze responses in real-time.

Create an online form as easily as creating a document

Select from multiple question types, drag-and-drop to reorder questions, and customize values as easily as pasting a list.

Send polished surveys and forms

Customize colors, images, and fonts to adjust the look and feel or reflect your organization's branding. And add custom logic that shows questions based on answers, for a more seamless experience.

Analyze responses with automatic summaries

See charts with response data update in real-time. Or open the raw data with Google Sheets for deeper analysis or automation.

Create and respond to surveys from anywhere

Access, create, and edit forms on-the-go, from screens big and small. Others can respond to your survey from wherever they are-from any mobile device, tablet, or computer.

Build forms and analyze results together

Add collaborators-just like with Google Docs, Sheets, and Slides-to build questions together in real-time. Then analyze results together without having to share multiple versions of the file.

Work with clean response data

Use built-in intelligence to set response validation rules. For example, ensure that email addresses are properly formatted or that numbers fall within a specified range.

Share forms via email, link, or website

It's easy to share forms with specific people or with a broad audience by embedding forms on your website or sharing the links on social media.

Security, compliance, and privacy

Secure by default

We use industry-leading security measures to keep your data safe, including advanced malware protections. Forms is also cloud-native, eliminating the need for local files and minimizing risk to your devices.

Encryption in transit and at rest

All files uploaded to Google Drive or created in Forms are encrypted in transit and at rest.

Compliance to support regulatory requirements

Our products, including Forms, regularly undergo independent verification of their security, privacy, and compliance controls.

Private by design

Forms adheres to the same robust privacy commitments and data protections as the rest of Google Cloud's enterprise services.

You control your data.

We never use your Forms content for ad purposes.

We never sell your personal information to third parties.

Find the plan that's right for you

Google Forms is a part of Google Workspace

Try Forms for Work

For Personal (Free)

Business Standard

$12 USD

per user / month, 1 year commitment info Or $14.40 per user / month, when billed monthly

done

done

15 GB per user

2 TB per user

done

done

100 participants

150 participants

remove

done

Self-service online and community forums

24/7 online support and community forums

Get a head start with templates

Choose from a variety of surveys, questionnaires, and other professionally-designed templates to kick things off quickly.

Orders

Registration

Feedback

Assessment

Orders

Registration

Feedback

Assessment

# data[].attributes.attachment_link.title
Google Forms: Online Form Creator | Google Workspace

# data[].attributes.attachment_link.description
Use Google Forms to create online forms and surveys with multiple question types. Analyze results in real-time and from any device.

# data[].attributes.body
You can use different types of questions in a customer satisfaction survey.

# data[].attributes.body
Customer satisfaction is a marketing term that measures how products or services supplied by a company meet or surpass a customer‘s expectation. That is important because it provides marketers and business owners with a metric that they can use to manage and improve their businesses(Serenko,2010). Most of senior marketing managers, believed a customer satisfaction metric very useful in managing and monitoring their businesses. There are some reasons for its importance.

1.  It’s a leading indicator of consumer repurchase intentions and loyalty

2.  It’s a point of differentiation

3.  It reduces customers' lost (churn)

4.  It increases customer lifetime value

5.  It reduces negative word of mouth

6.  It’s cheaper to retain customers than acquire new ones

# data[].attributes.headline
Survey Questions:5 Sample Templates YouCan Use Right Away

# data[].attributes.subject
Survey Questions:5 Sample Templates YouCan Use Right Away

# data[].attributes.headline
Point of Service Customer Satisfaction Survey - Sample 2

# data[].attributes.subject
Point of Service Customer Satisfaction Survey - Sample 2

# data[].attributes.attachment_link.title
Point of Service Customer Satisfaction Survey - Sample 2

# data[].attributes.headline
Training Evaluation - Sample of a customer satisfaction survey

# data[].attributes.subject
Training Evaluation - Sample of a customer satisfaction survey

# data[].attributes.attachment_link.title
Training Evaluation - Sample of a customer satisfaction survey

# data[].attributes.body
In questa UF saranno coinvolti i seguenti insegnamenti, per ognuno dei quali dovrete consegnare una serie di prodotti:
- lingua inglese
- comunicazione e organizzazione
- business English
- TIC / informatica

# data[].attributes.body
In questa Unità Formativa vi occuperete delle principali attività connesse col lavoro di valutazione della Customer Satisfaction all'interno di un'azienda, tra le quali:

customer satisfaction survey

mailing list per la consegna di questionari di valutazione della soddisfazione del cliente (online)

utilizzo di Google Forms

gestione dei reclami (complaints and replies to complaints)