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So today I have to survey workshop for changing disc rotor for Alza car. We got complaint from customer who rent the car to go to Johor Bharu for 2 days. He said, he feel uncomfortable while driving to JB. So we take the compliant, and fixed the problem immediately.

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This is an example of daily report that I have to sent to the whatapps group once I enter the office. It's make easy when I list out all the car available, car return today, tomorrow and also car for booking. So there is no problem when it manage well.

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Manjung Car Rental also provide job chauffeur for customer who want to rent a car with driver. So today I punch card at 7:15 am to give key and car to the driver, name En Azhar. His task was taking the Green Prospects company' staff to the Immigration Officer at Ipoh. It's takes about one hour and 30 minutes and the staffs would like to renew their passport.

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Peoples are booking the car when it comes to holiday. They are consist of Malay, Chinese, Indian and Iban. Hz car rental has many type of car such as Perodua Myvi, Axia, Perodua Alza, Proton Exora, Toyota Hiace and many more.

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I'm so excited today.... We are going to do an offline marketing today! After we send the report about list car available for today, we are get ready to send the flyers to selected destination. First we go to GM Hotel, Valley Hotel, Daddy's Inn and lastly to Sofera Hotel. After that, we sent to IKM and Imtiyaz Travel agency.

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I have to inspect 3 cars everyday to ensure the car are ready to be rent by customer. I have to check whether the light were function well and also have to write down the name of tyre and mostly were Michelin, Continental, Silverstone and Good year. After that, I have to check the brand of battery used by a car and usually they use two, that are Bosch and Yokobalt. It was very important to check the brand and date of battery because there is a case that customer change the battery for their own benefits.

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Oh my boss has gone to Penang to pick up a Proton Exora and bring it back to Manjung. So today just me and Ain. Punch card at 8:46 am and count the sales for yesterday. After that, arrange the file according to date and time customer return a car. Update the list car available, car return yesterday, today, and tomorrow. All this update must be sent to WhatsApp group name 'Penggerak Manjung Team'. So our boss will know which car are available to rent for that day.

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Saturday was a busy day, where customers were non stop call and WhatsApp to ask whether there is a car for them to rent. Usually they would rent a car to attend a wedding, holidays with friends and family, and some of them have outstation at Kedah, Penang, Kuala Lumpur and so on. Most of them prefer to drive automatic rather than manual drive. It is due to traffic jam many other reason.

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There are many people came and booking the car. Some of them has booking through online and some of them just walk in to the office and make a payment. Customer have to make full payment to rent a car. They also have to bring the copy of license and identity card. This two document was very important in the process to rent a car

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We used to do online marketing on Monday and Thursday by using Facebook. I have to share what kind of service we give to customers. I have advertised our services to all over 50 groups by using media social. There group such as Manjung community, I Love Sitiawan, Axia Club Ipoh, Avanza Car Club and so on.

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I have a brainstorming with my boss, En Muhd Al Syafiq about offline marketing. We came out with many interesting idea. First to send company flyers to travel agencies, hotels, and institutions. Hotel such as Sofera Hotels, GM Hotel, Daddy Inn hotels and so on. We also plan to send the flyers to IKM and Unikl. I have make plan to do offline marketing on 8th March, that is next week.

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My routine in the early morning is to check out all the car. First I have to check whether the light is function well. Second I have to make sure the wiper water and coolent in maximum level and if not, I have to top up the water. Third I have to write down date of the roadtax and make sure the expired day. Forth I have to check the tyre in good conditions and I have to take the picture of the tyre. Fifth I have to clean up the aircond filter. And the last part was exciting where I have to test drive the car to check the alignment balance and brake.

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Monday blues... But I have to check and ensure all the car are ready to be rent by customer. So I have to check all the car and make sure in good condition. Oh no! My maroon Alza was dirty and I need to go to the car wash right now! The car wash was located near the Giant Hypermarket and only took five minutes to reach there.

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Today I have learned about online marketing through Facebook. I have to post advertisement about Manjung Car Rental, company that i do practical. I have been use company Facebook pages to share with other 50 groups in Facebook. Other groups such as I love Manjung, Perodua Axia Club, Seri Manjung Community and so on

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I have to pick up customers at Marina Jetty at Lumut. They are from Singapore and have vacation at Pangkor Island and they would like to rent Proton Exora for 4 days for heading to Penang. As I know, it was their first time came to Malaysia.

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Today I have to key in database customer on computer. The company already have database customer in hardcopy, but didn't save in softcopy. So I have to start the key in process by using Microsoft Excel 2010. From there, the company already have customer profile and also able to know how many times customer rent the car with company.

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I have to pick up uncle and aunty at Kampung Koh at 7am. This is a special case where I have to take them from their house and send to the Hospital Seri Manjung. The company used to charge them RM 20 for the trip. Uncle and aunty's age is 73 and 66 years old. Their children live far away from them and uncle cannot drive a car since his leg still in rehabilition process due to accident.

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Today is my first day of intern, I am assign as administration officer. I have to learn the S.O.P of the company, that is procedure to renting a car.