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BORANG SEMAKAN PENYELIA LATIHAN  INDUSTRI

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BORANG SEMAKAN PENYELIA LATIHAN  INDUSTRI

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With the founder of Danai Spa Ms Cynthia Tong and Mr Dennis Tan.

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Last day internship. Discussion with my supervisor Ms Shirley

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Usually spa cleaning

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13th Annivessary Danai Spa at G Hotel Gurney Penang.

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Have a small interview with Ms Cynthia Tong

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Try to sell special packages for customers

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Change the monthly promotion advertisement

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This review from Penang Travel tips blog.

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Today I have to key in parking tickets price in the system. That is because every staff have right to claim the parking tickets

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Today I go to Magicboo beauty hypermarket tu buy herbal balls with my supervisor Ms Shirley Tan.

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Today, I print out 719 of voucher from my boss , Dennis Tan

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Task for today.

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Do the basic work. Like key in daily sales, check stock, make appointment for customers and etc.

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Help Ms Shirley decorate foot wash

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Today I get my own account an password to issues all the invoices in Madsanda. But, i must remember that I cannot make any mistake while issues the invoice, if I do that I should  tell the manager Ms Susan Tan earlier.

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Today, I have a job to settle. I must check daily stock. If the stock is not enough, I must let supervisor to know about it. So, she can go to buy it. After that, I check towel in each treatment room if the therapist refill it or not.

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Today, I have learn how to call and reply the email from customer if they want to make reservation. But today, we don't have any slot for 2 person because we quite busy and fully booked. So, I must tell to the customer that maybe they can go to other Danai Spa's branch

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Today, my HR manager Ms Jessy want me to read review form. This could help me to know and more understanding the position of CS. Danai Spa @ Eastin Hotel's supervisor Ms Shirley will highlight the skills and requirements as a CS.

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Today I go to Aeon, Queensbay Mall with my supervisor to buy daily Spa products. After that, I arrange stock.

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Hello. Good Evening. Today my supervisor teach me how to print out and what I have to do with the gift voucher.

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Prepare to give flayers.

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Today I and staff of Danai Spa have to cleaning all the spa. Start from reception until treatment room. We work as a team.

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Hello guys. Back to work again. Yesterday is my off day.
First of all, today I have a new task from Danai Spa Association. They want us to snap pictures around the spa.
Second, I try for my first time to sell the packages for customers.

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Today I have to prepare the flayers. This is because tommorrow we must give to people at queensbay mall, penang

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Today work as a customer service alone because another cs off.

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Goodmorning. Today is a very tough day for me. We have problem to solve. This is because our customer from Singapore come to get their treatment. But in reservation book don't have their reservation. I and my supervisor have to calm down the customers. We send email to them and ask apologies from them. We will give they free treatment for next time appointment. I can learn how to manage this situation for the future and remind all the staff not to do this again.Learn from mistake.

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Today I have task that is I must arrange the store. Clear all the stuff. Check all the stock and facial products.

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Today my supervisor Miss Shirley Tan teach me how to reply online reservation from customers.

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Training session with this Danai Spa trainer Miss Sharon Boey.

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Today I take over Danai Spa at  Eastin Hotel because my supervisor off today. So everything that relate with Spa I will in charge.

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Hello. Today our Human Resources Manager Mrs Jessie from Kuala Lumpur come to Danai Spa Eastin. She comes for visit employees and want to know if we have any problems to solve. Allhamdulillah, I have been offer to continue to work here after internship. YEAYYY...

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Good morning. I have task today. First of all, I check all the stock at store and inform to my supervisor. This is because we have inform to supplier before it out of stock. I must check from essential oil until toilet tissues. Our boss want all the things perfect especially toilet. Its is very important.

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Hello. Today I have to rearrange schedule for every staff here. After that, I have to briefing with the therapist what shift that they have to come for this week.

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Hello. Today I have learn how to give percent for customer's birthday. First is the guest must show SMS or IC number. This treat is valid only for 2 person. For ala carte treatment we give them 50% and for Spa Package we give 30%. All the price subject to 6% GST. T

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Welcome back to work. I off yesterday. So, get ready for other task. Today I have to keep clients updated on currently available promotions and discounts in services offered in the Spa. Monthly package for this month has been release. I must promote to customers.

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Hello. Tomorrow is off day for me. Then, I must clear all work by today. I arrange customers appointment and promote our membership package.

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Happy weekdays everyone.
Today, my trainer briefing to us about we must to dress up all in black without any colors. This is because we must show Danai Spa Motto " Truly, Madly, Deeply... Cherising You

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Hello eveyone. Good morning. Have a nice day.
Task for me today is I have to do light administrative and clerical duties, such as opening and distributing mail, filing, data entry and the preparation of letters and documents.

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Hello. Today as usual for my work is I responsible for  answering the telephone, transferring calls, taking accurate messages, greeting customers, cashiering, giving tours of the spa facility and scheduling appointments. Then, I have to do notifying staff members of any customer cancellations or the arrival of any unscheduled visitors.

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Second video from me.

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Hello. Good Evening. Today we launch new package for monthly promotion.

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Process for key in daily sales.

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Hello. today I work as usual. But today I take over  customer service at Eastin Hotel branch alone. This is because my supervisor go to other branch at Corus Hotel, Kuala Lumpur. I have account it called " Merchant Center". It use to redeem all the groupon from customers.

P/S: This is Merchant Center

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First video from me.

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Today, I was assigned to give an opinion on how to promote Danai Spa through the website. How to update this website more interesting.

p/s: any info that you want to know about Danai Spa just go to this website : http://www.danaispa.com/

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I have task to promote this package for end of February.

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Today my supervisor help me how to key in the detail from my customers in company system. This is because today I successful to sell first timer package to customers. Alhamdulillah.

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Hello everyone. Good evening.
For this week I work in afternoon shift, so I will stay at the Danai Spa until 10 pm. Let's talk about my job task today. For today I and my colleagues go to Queensbay Mall to buy chocolate and juices for our customers.This is because on 14th February all peoples around the world know that the day is Valentines Day. so, our customers comes to Spa and celebrate it with their partners.
After that, I have the new task that is I must decorate and prepare the Embrace room for customers. I know, I'm not the creative person for decorations but I try my best to make it perfect.

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Hello.. Good evening everyone..
For second week of my internship, I must remember all the treatment and packages that offer in Danai Spa. This is because it will help me if the walk in customer want to do the treatment immediately. I can show their our popular treatment like Danai Signature Massage, Heated Herbal Pouch Massage, Volcano Heated Rock Massage and Hawaiian Kahuna Massage.

P/S: menu from Danai Spa.

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HELLO.. GOOD MORNING..
Today, I do usual jobs. Cleaning Spa. Treat customers. Make the ginger tea. Serve the organic tea to customers from US.
The challenge's job for me today is I have to greet a customers from Dubai. Oh My God, I can't speak in Arabic but at the same time, the customer also cannot speak in English. But slowly, I explain the package that we are offer. Its gonna be okay.

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Good Morning ..
Hello weekend... but I have to work. Today, i do work as usual like make the ginger tea then key in the daily sales.
Start from today until 19/2/2017 our Spa have new promotion. So, come and join us. We can give you the affordable price. That all. Bye.

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The day I entered the afternoon shift. The first task given to me today is decorate SPA. This is because, SPA offers Valentine's Day package to customers. The total price for the package is only RM398 per couple.
Then, after the completion of the decoration process, I asked the officials to count the stock of vouchers.

P / S: decorate the balloon

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Fourth day of intern
I knew this day public holiday right? But i still working.
The first thing I do when entering the morning shift is key in the daily sales and invoice. Check the stock of essential oil. Rearrange the customer appointment. Treat the customers as usual.
The best part is i make ginger tea. Wow. The smell so nice. Its make my day. Keep energizing, joy and release the stress.

P / S: keep working ..

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third day of intern..

Supervisor taught me how to handle the accounts of the business. For example, accounts daily sales. how to record all business transactions. ranging from cash, credit cards, expenses and others.

So, starting today onward, I was given the responsibility to handle the daily sales for the company. I love account...
P / S: record the daily sales

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I was given the disclosure by supervisors how to serve customers who come to undergo their treatment sessions. My job is a customer service. I learned to handle bookings made through online or telephone booking.
After that, I was told about the products used in the spa. we are using the product imported from the USA and France.

P/S: selfie from me. have a nice day.

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It's my first day in Danai Spa at Eastin Hotel, Penang and I have work to do after briefing with my Supervisor  and trainer Miss Shirley Tan and Miss Sharon Boey.
My first task for today is to know each other with the colleagues.
Then my second task is to know every treatment and packages that Danai Spa offer for the customers.

P/S : I share my first day picture