# data[].attributes.body
260517
3pm - 6pm

Its my off dayyyyyy 💃🏽💃🏽💃🏽 and we have farewell party for UMK's student

👩🏼‍💻 aesyahaen

# data[].attributes.body
250517
11pm - 7am

Today's partner is Khai.

So, today is my last day since tomorrow is my off day. For tomorrow we have small farewell party for internship student.

Today's task is same. For today, we got information that we have sahur if guest want dine in at hotel. So, if the online booking state they have breakfast that means sahur for muslim.

Sahur will be at level 2 from 4.30am until Imsak.

So, the sahur price will be RM 15 per person. If add by room, only RM 20 for 2 person.

👩🏼‍💻 aesyahaen

# data[].attributes.body
240517
11pm - 7am

Today's partner is Has Aizat.

So, for today I will tell the step doing a checklist by GSA. For checklist, every shift need to do a checklist. For checklist, you need to put all the information you want to briefing to next shift.

So, by checklist the next shift will get all the information from there. Checklist we will check by our senior first than our FOM. So, the checklist is also the proof that show if anything happened when you're working.

👩🏼‍💻 aesyahaen

# data[].attributes.body
230517
11pm - 7am

Today's partner is Has Aizat.

So, for today we got information that the charges for rooms in Ramadhan have some promotion.

Voucher Ramadhan is RM 48.

So, the total will be:
RM 48 + RM 130 = RM 180 ( for 1 person only )

If for 2 person, we will sell it RM 200 for rooms and voucher Ramadhan.

So, that's our new Ramadhan price.

👩🏼‍💻 aesyahaen

# data[].attributes.body
220517
11pm - 7am

Today's partner is Has Aizat.

This is my last week as internship student. So, basically night shift I just have the same thing like usual. So, today we got a few late check in and walk in guest.

👩🏼‍💻 aesyahaen

# data[].attributes.body
210517
3pm - 11pm

Today's partner is Khai and Ana.

So, for today we got information about voucher Ramadhan. Voucher Ramadhan will be sell by today and if anyone can sell it for 10 person they can get 10% commission. So, we have to alert if anyone have call and make a booking by phone we have to state it and write down at form.

The price for buffet Ramadhan is
Adult: RM 48
Kids: RM 24

So, after that we have a few guest late check out. Late check out only can accept until 6pm and will charges RM 100. So, the charges will be post at post charges as room payment. The description is late check out.

👩🏼‍💻 aesyahaen

# data[].attributes.body
200517
3pm - 11pm

Today's partner is Khai and Ana.

For today, I will tell the step to closing shift. So, this is the step that I use for closing shift.

👩🏼‍💻 aesyahaen

# data[].attributes.body
190517

Its my off dayyyyyy 💃🏽💃🏽💃🏽
*replace Hari Pertabalan Agong*

👩🏼‍💻 aesyahaen

# data[].attributes.body
180517

Its my off dayyyyyy 💃🏽💃🏽💃🏽
*replace labor day*

👩🏼‍💻 aesyahaen

# data[].attributes.body
170517

Its my off dayyyyyy 💃🏽💃🏽💃🏽

👩🏼‍💻 aesyahaen

# data[].attributes.body
160517
7am - 3pm

Today's partner is Mr Jasrizal.

So, for today I will tell the step for morning shift. If check out group, take the key card and tick at group cover details. Collect all the key then inform to housekeeping. After that you may check out at system.

If FIT, see if the rooms have to authorized card or cash. If authorized, you just offline it using machine. If cash, you just give the guest the total of paid out. Before check out at system, inform housekeeping first then check out it at system.

👩🏼‍💻 aesyahaen

# data[].attributes.body
150517
7am - 3pm

Today's partner is Mami and Mr. Jasrizal.

Today I learn how to manual post charges for group. If we have manual post charges under group or guest folio, transfer it to main folio. Not open another folio. It will easy to others to find the item if put in main/master folio.

So, after a few minutes I'm helping guest to find the nearest clinic because she want take giemsa stain blood test.

When briefing, Mr Jasrizal let the others to know that about post charges and want everyone to be alert. So, Mr Jasrizal said
" Don't be confident when you post charges. Ask your senior first, then if them agree with it. You may post it."

👩🏼‍💻 aesyahaen

# data[].attributes.body
140517
7am - 3pm

Today's partner is Mr Jasrizal and Mami.

So, for today I was scold by our DM, Mr Jasrizal because I make some mistake. I takes only one key card even they took 2 key card and I already paid out and check out at system. So, I admit my mistakes.

So, I learn if the guest only return one key card. Don't make any paid out. Just ask them to wait another key to bring down. If 1 key card lost, the hotel will charges it RM 30.

After all, I learn that by my mistake. Our senior said, it's okay you can learn from your mistakes. Everybody's not perfect.

👩🏼‍💻 aesyahaen

# data[].attributes.body
130517
11am - 7pm

Today's partner at morning are Mami and Farhana while at afternoon are Has Aizat and Tilla.

Today we have football's group from Terengganu and Sabah. So, we got high occupancy for today. For group Terengganu, they pay the rooms and lunch with cash. So, I have to take the payment and post it at system.

At the same time, we got problem from guest that she double booking. Actually she want book for 3 rooms, but she book for 6 rooms. So, she said if she just want 3 rooms and the others room will cancel. She said if we cannot accept it, she can cancelled all rooms. So, Has Aizat said that we accept 3 rooms but the guest have to cancel it by their self.

So, after settle all the things I make a group cover, assign the room, state the room number at group cover, check in the group, make key card.

So, we got many problem but we can settle all of it. Hee. At least, I learn how to solve every problem.

👩🏼‍💻 aesyahaen

# data[].attributes.body
120517
11am - 7pm

Today's partner for morning are Mami and Farhana while afternoon is Mr. Jasrizal and Has Aizat.

Today, we got many problem happen. Our senior make a mistake about take the different card with guest when she want offline the credit card. So, after her realize her mistakes. She do by own self to reverse the charge and makes sales with the details about the another card. So, it makes system goes wrong. After that, we have a short briefing with FOM about the system. He said if anything happened, let him know first and let him know about the problems.

Second, we got request from guest that they want change name. They book under Agoda. So, if under online booking except booking.com they can not change their name. Their name will put same as their booking.

When closing, morning shift have shot money. The money didn't same with the amount at system. So, FOM said if you make mistakes by your own self then pay that by your own self. Anything happen, if you double charge or shot money we have to pay even I'm as a trainee. Because it will make me more alert in posting something.

So, I got many things happened today and many things I can learn. Next time, I will be more alert with it.

👩🏼‍💻 aesyahaen

# data[].attributes.body
110517
11am - 7pm

Today's partner for morning is Mami and Farhana and afternoon shift is Mr Jasrizal and Tillai.

So, today I learn about how to route. Route means when same person book for 2 rooms they will only make one payment. So, the another room you have to  route to another.

ROUTING

·         Open IDB system

-       Front desk

-       In house guest list

-       Room number

-       Manage

-       Room routing

-       Guest routing

-       Room number for routing

-       Click on guest name

-       At folio 1, pick room charge

-       Then, update.

👩🏼‍💻 aesyahaen

# data[].attributes.body
100517

Its my off dayyyyyy 💃🏽💃🏽💃🏽

👩🏼‍💻 aesyahaen

# data[].attributes.body
090517
11pm - 7am

Today's partner is Has Aizat.

So, for today I also learn something new. I learn how to make charge from Agoda, Expedia and so on.

First, I need to check which room is booking under Agoda. Then, I will check the system is it the amount is same with Agoda system. After that print their details credit card and make a charge using machines. So, I need to put it myself the credit card number and the details. After charge, I have to make a folio settlement at system that make a proof that I already charge it.

After print out the folio settlement, I will photostat the rage card to make it easy fro morning shift when they want to check out. So, we will charge it after run audit,

👩🏼‍💻 aesyahaen

# data[].attributes.body
080517
11pm - 7am

Today's partner Has Aizat.

So, for today I learn something new. Today, I learn how to make a settlement report using machine.

So, I will make a settlement after 12am which is we have 4 machine. 3 from Maybank and 1 from Public Bank. So, after 12am I will make settlement to print details report and total report for credit card and debit card.

I have to do all the machines. After finish print the details report and total report, I will make all settlement to all machines and we will use again after the settlement finish.

Now, I know very well how to use the machines. Cehhh.

👩🏼‍💻 aesyahaen

# data[].attributes.body
070517
11pm - 7am

Today's partner is Has Aizat.

Like usually I'm still doing the same task for night shift. For your information, for f&b and housekeeping they will take their report from front office at 6.45am. So, after run audit I will print out the room report for housekeeping and breakfast report for f&b.

So, for housekeeping I will print from level 3 until level 10. From that the maid will know which room is occupied dirty or due out. For f&b they will know which room have breakfast when they go to breakfast.

👩🏼‍💻 aesyahaen

# data[].attributes.body
060517
11pm - 7am

Today's partner is Has Aizat.

For today I make the step like I said before. Doing my task. Check the rage card for group and FIT.

Today, the amount of proforma invoice not same with system. So, we have to hand over that to morning shift to settle up with reservation. After that we got a few check in and make a few check out.

So, if guest check out after 3 pm until 3 am we call that check out after run. After run audit, they will check out it from system. Before 3am, we cannot check out if from system because they need to calculate the revenue and room's occupied first.

👩🏼‍💻 aesyahaen

# data[].attributes.body
050517
3pm - 11pm

Today's partner is Farhana.

So, for today I will show the step check in guest for walk in. Basically for walk in guest, we will give higher price than booking online. So, the price will be RM 130.00 - RM 350.00. That's only the price for room only.

For walk in, it easy because you just need to said the amount of room plus deposit and collect the payment. Net time, I will show the price for walk in at our hotel.

👩🏼‍💻 aesyahaen

# data[].attributes.body
040517
3pm - 11pm

Today's partner is Farhana and Tillai.

So, today I will show the step that I learn to do and make reservation for online booking. For online booking, the important is you have to double check what room they book and what's their special remarks. It will be easy if you make a reservation first when you got an email or booking.

👩🏼‍💻 aesyahaen

# data[].attributes.body
030517

Its my off dayyyyyy 💃🏽💃🏽💃🏽

👩🏼‍💻 aesyahaen

# data[].attributes.body
020517
7am - 3pm

Today's partner Has Aizat.

Today is low occupancy. So, after finish my task assign the room for FIT and group. All departure for today clear and managed to state the group's room number.

After that I double check the reservation for FIT and group to make it clear and smooth for afternoon shift.

So, after finish doing my task I'm clean and clear the counter. I'm going to wiping and bring out what's not important. After that make a recycle paper.

👩🏼‍💻 aesyahaen

# data[].attributes.body
010517
7am - 3pm

Today's partner is Mr Jasrizal and Tillai.

So, for today I learn about how to transfer room since we got request from guest to transfer his room to a small room. After transfer the guest, I'm going up to give the new key and help guest to show his new room. So, the guest happy with his new room. When I want going down, the guest give me a tips for helping him change the room. Wahh, I'm so happy got a tip. Hee.

So, it was my first time got a tips since I enter at front office department. When briefing, Mr Jasrizal said that if anyone do a check in please sign at rage card. That will make a proof who is check in the guest. If anything happen or they make a wrong key in, that person will be mad first. So, it's easy to detect if anyone do something wrong. The problem will easy to solve it.

👩🏼‍💻 aesyahaen

# data[].attributes.body
300417
7am - 3pm

Today's partner is has Aizat and Farhana.

My task for today is settle group for today then assign their room. After that, check the reservation and check if the booking voucher already print or not.

For today we also have early check out for group. So, early morning we have to handle many group to check out. About 10am, we got complaint about the room. So, once again I have to manage the complaint.

So, the guest stay at level 4. She's said that toilet, lamp and everything in her room cannot use. So, I ask to her if I change her room is it okay. Then she said yes. I apologized about the lack then change her to another room.

👩🏼‍💻 aesyahaen

# data[].attributes.body
290417
7am - 3pm

Today's partner is Has Aizat and Farhana.

Today, we got complaint about the breakfast. They complaint about the breakfast already finished when they want to eat. So, we have to apologize than give an explanation to guest.

After that, we got a short briefing from FOM about deposit. Our senior make mistake again got RM 50 for deposit. So, FOM asked me to answer his question before.

Question is if the guest just bring RM 50 for deposit. Did you accept it or not?

So, I answered that "If the guest come come at afternoon. I will tell that, we need to take RM 100 as a deposit because that our procedure. I will give guest time to withdraw first because the atm near to our hotel. But if our senior said is okay to take only RM 50 as deposit, I will accept it and at range card I will put it as per who. I as a internship student I will follow the procedure."

So, my FOM accept my answer and said I'm brilliant. Hee.

👩🏼‍💻 aesyahaen

# data[].attributes.body
280417
11am - 7pm

Today's partner for morning shift is Has and Tillai. Afternoon shift is Mami and Ana.

For today, as relief shift I need to settle all group for today. So today we have 11 group. So, I need to do their group cover, breakfast voucher, assign their room and make a key card.

After finish, I got a task to do the reservation. So, I learn how to do a reservation under Agoda, Expedia, Booking.com, GTA and many online booking. So, at first you need to print their voucher then make a reservation. If the guest already pay by online, the rate plan cannot show.

So, I learn about how to make a full reservation today.

👩🏼‍💻 aesyahaen

# data[].attributes.body
270417
7am - 3pm

Today's partner is Mr. Jasrizal.

Today, I learn how to assign room for group and FIT. Before I assign FIT, I have to double check which room they book, their rate plan and specialist. So, basically for group we will assign them to high floor because they pay more than group.

For group, it just simple from FIT. For group, you just need to assign their room to twin bed and same floor. If they have request for king bed or family, so you have to assign it. So, basically for group we just put them at lower floor but not to all group. We have group from UMNO, football and so on we will put at the higher floor.

So, it's simple to assign the room.

👩🏼‍💻 aesyahaen

# data[].attributes.body
260417
7am - 3pm

Today's partner is Mr Jasrizal.

So, for today I got a question from my Front Office Manager about deposit since our senior have made mistake to collect only RM 20 for deposit. So, the question is if the guest just bring RM 50 for deposit. Did you accept it or not? So, I need to find the answer and will tell him on 29/4.

Deposit need to collect for each room RM 100 to make safety if the guest not return key or have damage or lost in room. If that happen we will deduct it from their deposit. That's why deposit is important to hotel as a guarantee.

Besides that my FOM also asked me about what I learn at front office department for night shift. I also have to remember the product and services at this hotel.

👩🏼‍💻 aesyahaen

# data[].attributes.body
250417

Its my off dayyyyyy 💃🏽💃🏽💃🏽

👩🏼‍💻 aesyahaen

# data[].attributes.body
240417
7am - 3pm

Today's partner for morning is Mami and Jas. Relief shift is Tillai.

So, for today I learn about how to check out the guest. Mami teach me the step for check out. So, when the guest want to check out we have to inform housekeeping and state in the form departure.

So, this is the step for check out group.

CHECK-OUT GUEST

WALK-IN AND RESERVATION

·         Open IDB system

-       Cashiering

-       Room no

-       Manage

-       Checkout:    Cash: Post Paid Out

Credit Card: Folio Settlement

-       Print tax invoice

-       Check out all folio

-       Check out room

-       Check out

*if Authorized, offline the amount with the same credit card and go to folio settlement.

👩🏼‍💻 aesyahaen

# data[].attributes.body
230417
3pm - 11pm

Today's partner is Khai and Farhana.

So, for today I will upload about how to receive the phone.
Communication is the core things at front office department. Without a good communication, it will be hard to communicate with the guest. Hard to communicate with guest when guest cannot speak English and we also have to learn how to communicate properly with using a nice word. We also have to practice communicate using telephone. So, there are no different things when you communicate with guest or customer using telephone or by face to face. It will hard when the guest in telephone cannot speak properly and cannot speak well.

👩🏼‍💻 aesyahaen

# data[].attributes.body
220417
3pm - 11pm

Today's partner is Khai and Farhana.

So, as I promise I will upload the step cashiering for non guest folio. So, this is the step for non guest folio. All the step that I upload, I made it myself because our front office manager want us to submit the task every month about what I learn.

👩🏼‍💻 aesyahaen

# data[].attributes.body
210417
3pm - 11pm

Today's partner is Khai and Law as a trainee.

So, today I learn about how to do cashiering. We have two option for cashiering, for rooms or non guest folio. So, the step is same. Today, I will upload cashiering for rooms and for non guest folio I will upload tomorrow.

👩🏼‍💻 aesyahaen

# data[].attributes.body
200417
3pm - 11pm

Today's partner is Khai.

So, for today we got a few complaint from guest. So, I have to learn how to handle the complaint and find the best way to solve it. We got complaint about the room. They said the room is dirty and the toilet cannot flush. So, I have to transfer to another room. So, I learn how to transfer room to another room using system.

Complaint is a statement that a situation is unsatisfactory or unacceptable. There are various complaints get from customers which it may be both, true story or fictitious.Handle the complaint with care. That’s the tagline as a front office at our hotel. When you at front office, you are the first-person guest will come to complaint first about the rooms, foods, and so on. So, this is the challenges you have to face it. You have to tolerate and find the best solution for the problem. Even though they complaint for simple things, you have to take notes and write down it at form.

👩🏼‍💻 aesyahaen

# data[].attributes.body
190417

Its my off dayyyyyy 💃🏽💃🏽💃🏽

👩🏼‍💻 aesyahaen

# data[].attributes.body
180417
11pm - 7am

Today's partner is Farhana.

So, today my last day for night shift. I will tell the step as a night shift staff.

1. Check Range Card for FIT
2. Check Range Card for Group
3. At 12am, ask security to off the radio's.
4. At 1am, close the signage.
5. About 6am, call the others to make the comparison hotel.
6. Lastly, state at writeboard.

Lastly, take flash report then go at FOM's room. Write down at whiteboard the date, arrival, departure, group's arrival, group's departure, occupied rate, month to date occupied, month to date rate and 3 days forecast.

So, end my day and tomorrow is my holiday.

👩🏼‍💻 aesyahaen

# data[].attributes.body
170417
11pm - 7am

Today's partner is Farhana.

Today I learn how to call the others hotel to make hotel comparison. So, bout 6am, I will call Sani Hotel, Wira Hotel, Grand Season Hotel and Grand Continental Hotel to check their occupied room, last night rate and 3 days forecast.

So, I learn how to call the other hotel and see the comparison between our hotel. From there we can see that, if our hotel get high or low occupied and can see the different rate plan for hotel.

👩🏼‍💻 aesyahaen

# data[].attributes.body
160417
11pm - 7am

Today's partner is Farhana.

Today's I learn how to check rate for group. The step is same, first print the report for group in house report. Then check at group cover details and reports, is it their room number is same. After check the room number, check the rate plan. Lastly, check the group proforma invoice. The amount at proforma invoice will same at the system.

So, after check it, I have to make city ledger if the group already completed. Then, print the city ledger.

Check rate for group is easy than FIT since the rate for group all same for rooms.

👩🏼‍💻 aesyahaen

# data[].attributes.body
150417
11pm - 7am

Today's partner is Khai. Khai is our front office supervisor.

So, today is first day I worked at night shift. For night shift, the responsibility is more than morning and afternoon shift since you have to double check everything they do for one day.

Today i learn how to check rates. So, first I need to print out the report for guest house. Group and FIT guest house. After print out, I will highlighted which room will check out tomorrow. Then check range card is it the description, name, room number, arrival date, departure date and rate plan is same or not.

So, as a night shift you will double check for in house guest and for group. It's quite complicated but at least I learn something new.

👩🏼‍💻 aesyahaen

# data[].attributes.body
140417
3pm - 11pm

Today's partner is Farhana as a GSA. So, today I will up my schedule for this month.

This month I'm more to afternoon shift than morning shift. Because afternoon shift you will learn many things

👩🏼‍💻 aesyahaen

# data[].attributes.body
130417
11am - 7pm

Today's partner at morning shift is Mr Jasrizal as Duty Manager and Ana as a trainee while afternoon shift is Farhana asa GSA ana Tillai as a trainee.

So, today before Mr Jasrizal end of his shift. He want me show ho to check in guest. So, I still slow in check in guest. For me, it's complicated because you have to remember many steps. Hee.

So, I'm back settle my work. Do a group key and check in from system. At the same time, I have to do group cover and breakfast voucher for tomorrow. Tomorrow we will be busy because we have about 12 group to check in.

👩🏼‍💻 aesyahaen

# data[].attributes.body
120417
11am - 7pm

Today's partner at morning shift is Mr Jasrizal as Duty Manager and Ana as a trainee while afternoon shift is Has Aizat as a GSA and Tillai as a trainee.

So, today I make a key for 6 group. It was quite busy since we have 6 group from China. For today Mr Jasrizal ask me how to check in guest. He want me to make a demo tomorrow to make sure that I understand what I'm learning not just remember the step.

So, it was quite tired today because I have to take care the group until finished.

👩🏼‍💻 aesyahaen

# data[].attributes.body
110417
11am - 7pm

Today shift is relief. Relief means you have to settle all group from check in at system, make a key card and make a group for tomorrow. So, today's partner from Morning shift is Eshah as a GSO and Farhana as a GSA. For Madam Eshah we all call her, Mami. At afternoon shift is Has Aizat as a GSA and Tillai as a trainee.

So, for today I'm just helping them for check in guest and settle all the group.

👩🏼‍💻 aesyahaen

# data[].attributes.body
100417

Its my off dayyyyyy 💃🏽💃🏽💃🏽

👩🏼‍💻 aesyahaen

# data[].attributes.body
090417
3pm - 11pm

Today's partner is Has Aizat as a GSA and Tillai as a trainee.

So, today I learn how to serve group arrival.

Group arrival

·         Greeting to the tour guide

·         Ask for coupon

·         Match the coupon number with confirmation number

·         Tour guide fill the details at group cover details

·         Give the key card to tour guide

·         Explain about the facilities and Wi-Fi

👩🏼‍💻 aesyahaen

# data[].attributes.body
080417
3pm - 11pm

Today's partner is Has Aizat as a GSA and Tillai as a trainee.

Since today is Saturday, we have many group check in even guest from online booking. Group arrival for today is 7 group.

So, for today I still learn about how to serve group guest. Which is from others country. So, I will upload the steps to check in the group.

👩🏼‍💻 aesyahaen

# data[].attributes.body
070417
3pm - 11pm

Today's partner is Has Aizat and Farhana as a GSA.

For today, I learn about how to serve the group. At Q Hotel, we have many customers from group China which is MITS Travel, Angerik Travel and New Friendship Travel. So, for first time its hard for me to communicate with them because they can not speak English except their tour guide. So, first thing I need to get a coupon from their tour guide. Then see whether the coupon match with our system. After that, I will pass the group details cover to the tour guide. The tour guide need to fill the departure time, wake up call for next day, breakfast and tour guide's information. After that, I will pass the key card and breakfast voucher to the guide while explain to him about wifi, facilities and room number. Lastly, I will set up the wake up call at front office's telephone.

So, too many group for today to handle. Its hard for me to remember all things, but I will try do my best at front office department. Hee.

👩🏼‍💻 aesyahaen

# data[].attributes.body
060417

3pm - 11pm

So, for this week my shift is afternoon. When you get shift afternoon, you will learn check in group, check in online booking and route. Today's partner is same again, Ana as a trainee and Farhana as a GSA.

So, for today my duty manager give a short briefing. My duty manager, Mr. Jasrizal said that you have to be alert and focus when its comes to briefing. Briefing will do 3 times per day as a handover shift to another shift.

When briefing they will give what the problem and what you need to alert in next shift likes room 301 extend and will make a payment at 4pm.

So, the briefing also conclude with last night occupancy, last night ARR, month to date occupancy, month to date ARR, 3 days forecast and group check in.

👩🏼‍💻 aesyahaen

# data[].attributes.body
050417

3pm - 11pm

For today's partner is Ana as a trainee and Farhana as a GSA. So, for today I learn about how to make a key fro guest.

For key card, I learn about how to make new key card and replace the key card. First, I need to state which room for the key card and state their departure date and arrival date. After that, I will make a 2 copy for guest. Then, remove the key card and give to the guest with their holder.

👩🏼‍💻 aesyahaen

# data[].attributes.body
040417

3pm - 11pm

Hello guys. Today is my first day at front office department. So, for today my shift is at afternoon.

For today's shift, my partner is Ana and Nana. So, first day I'm gonna learn about how to check in walk in guest. As you know, at receptionist we need to make a good appearance since we have to communicate and meet the guest.

For today, I learn about how to check in the guest. So, for check in walk in guest we need to take their ic or passport then make a copy and scan for front office's filing and accountant. After that, I need to see which room is vacant clean to give to guest. I also have to take their phone number and vehicle's plat if the guest have vehicle. So, after that the guest will make a payment whether using cash, visa card or master card. So, for credit card we just need to authorized first then key in the billings detail. Then we will print out the details and give to the guest.

So, its enjoy for me for a while because I love my teammates 😂 For first time, I also have full briefing and grooming when I enter the front office. Even though it quite hard to remember all things, I will try do my best to learn it.

👩🏼‍💻 aesyahaen

# data[].attributes.body
030419

So, its my off day today. Im gonna take a rest and tomorrow Im gonna enter my new department. Im so nervous but I will take this as my new lesson.

👩🏼‍💻 aesyahaen

# data[].attributes.body
020419

10am - 6pm

Today is my last day at housekeeping department 😩

Since we have One Silat event for 4 days, today they will check out all rooms. So, it will be a tired day for us. So, Im gonna assist Asad for my last day as housekeeping. So, we are gonna clean at floor 4 and floor 8.

So, for today occupied is 53.15% which is we have:

DO: 30

VD: 2

About 3.30pm, Asad and I finish all the room we have to clean. So, Im going at floor 9 to see my friend. Unfortunately, my friend did not finish about 4 rooms. So, Im helping her doing the amenities only. Hee.

A few minutes after that, my supervisor came and ask me to do something. My supervisor, Mr Zairi was bully me for my last day 😂 He ask me to do bed to bed and have challenge with my assistant supervisor, Miss Kamilah. Mr Zairi as our judge will judge for our standard of procedure doing bed. So, after we finished doing the bed, Mr Zairi give me average for our bed.

So, after finished all rooms at floor 9 we having our dinner at cafe. So, it so sad to me to end housekeeping department with them because I love my environment at here and I love my supervisor's style.

End of my journey as maid and as assistant at housekeeping department. Im gonna miss every moments at here 🙈

👩🏼‍💻 aesyahaen

# data[].attributes.body
010417

10am - 6pm

Today, Im gonna assist Hamid at floor 9 and floor 10. Since we still have event for One Silat tournament, so today will many occupied room than due out room.

So, for today occupied is 36.15% . Which is we have:

DO: 28

OD: 4

VD: 1

VC: 3

OO: 3

For today, a few of rooms ask us to do a later for clean their room. So, it will be hard to us since we have to go to all the floor and after finished all the room we have to go back to the room and clean their room.

So, for today we have 2 lost and found that guest left at their room. About 3.30pm we end up clean all the rooms at floor 9 and floor 10.

So, like usually at 5pm we will calculate all the dirty linen from maids because the laundry will come to pick at 6pm. So, we manage end calculate the dirty linen and pack it.

👩🏼‍💻 aesyahaen

# data[].attributes.body
310317
10am - 6pm

Today, I'm going to assist Hamid at level 9 and level 10. So, today's occupancy is 89.05% which is our assignment is:
OD: 32
DO: 3
VC: 1
OO: 3

One Silat group is still in house, so we get many occupied rooms. So, when we enter and knock the door many rooms don't want us to clean their rooms. So, when we got like that we have to put no need and do not disturb at our assignment.

So, we got many rooms no need to clean and also suddenly they will ask us to clean their rooms after they out.

👩🏼‍💻 aesyahaen

# data[].attributes.body
300317
10am - 6pm

Today I'm going to assist Rasel at level 7. After a long time, I'm not assist Rasel because Rasel the only maid who doesn't like anyone help him even he got many rooms to clean.

Today's occupancy is 94.55% which is our assignment is:
OD: 11
DO: 7
VC: 2
OO: 2

After I assist Rasel, our supervisor Mr Zairi ask me to calculate the inventory. So, I have to calculate the inventory in the store and at the maid's trolleys. So, after calculate the inventory I have to update which amenities that we have to make order to top up the inventory.

So, today I learn how to managed the inventory and how to order it. Today, I'm going to upload how to wash hand basin properly.

I got a few days left before I left housekeeping department.

👩🏼‍💻 aesyahaen

# data[].attributes.body
290317
7am - 3pm

Today is last day I work at 7am. So, I have to settle the maid assignment and laundry.  So, today I'm going to assist Jajmiah at level 3 and level 7.

Today's occupancy is 93.87 which is our assignment is:
OD: 2
DO: 21
VD: 2

So, last night we have an event and group check in for 3 days from One Silat. One SIlat is international tournament with collaboration by Astro Arena. So, they going to show it live about the tournament. So, this week our hotel will be busy with this event.

For today, I will upload how to calculate the amenities since every 30 of month we will calculate the amenities. So, we're going to calculate it tomorrow.

👩🏼‍💻 aesyahaen

# data[].attributes.body
280317
10am - 6pm

Morning guys. Today I'm gonna assist Hamid at level 4, level 8 and level 10. Urgh, we got many level and its so hard to do jump in while bring 2 trolley.

So, today occupancy is 68.75% which is our assignment is :
OD: 2
DO: 21
VC: 33
OO: 4

So, when we settle clean at level 4 we're going up to level 8. When we enter a few rooms at level 8, the room is clean and like no guest have enter yet. So, I inform to our supervisor then Mr Zairi said that 2 group not check in last night. I'm so happy that I no need to clean all the rooms at level 8. Hee.

So, we managed to completed the task by 3pm then we get a rest. After rest, I have to go down to calculate and separate the dirty linen.

👩🏼‍💻 aesyahaen

# data[].attributes.body
270317

Its my off dayyyyyy 💃🏽💃🏽💃🏽

👩🏼‍💻 aesyahaen

# data[].attributes.body
260317
10am - 6pm

Today I'm going to assist Jajmiah again at level 4 and level 10.

So, today's occupancy is 50.31% which is our assignment is:
OD: 1
DO: 20
VD: 6
VC: 11
OO: 1

So, today I will upload sop for toilet bowl. At first time, you will be disgusting when you see something at the toilet bowl. But like Mr Hidir said, when you enter in housekeeping department, nothing is disgusting even you have to put your hand into the toilet bowl.

So, you have to take it or leave it if you want to enter and know more about the housekeeping attendant.

👩🏼‍💻 aesyahaen

# data[].attributes.body
250317
10am - 6pm

Today I'm going to assist Jajmiah at level 4 and level 10. Since we got low occupancy which is 50.31%, my housekeeping executive Mr Hidir was bullied me. The truth is he's not bullied me but teach me some lesson.

So, today's assignment is:
OD: 10
DO: 16
VC: 2
OO: 1

So, Mr Hidir ask me to clean the toilet properly. He said that even tough this  room is old and renovate, but we can make it to new. So, he teach me how to do follow the standard of procedure. I'm already know the sop but he's want to show to me how he did it.

So, it was a good lesson for me since I managed to learn and watch how he did. Before this he's to busy to handle all the things and today he got time to show me. So, this is the standard of procedure for cleaning room.

👩🏼‍💻 aesyahaen

# data[].attributes.body
240317
10am - 6pm

Today I'm going to assist Jajmiah at level 7. So for today occupancy we got 90.24%. High occupancy for today since we have a few group to check in.

So, our assignment will be:
OD: 3
DO: 15
VD: 1
OO: 3

So, today I will upload procedure laundry. It should be 2 days ago, I upload this procedure but since I have to settle many things so I forgot to upload it.

👩🏼‍💻 aesyahaen

# data[].attributes.body
230317

Its my off dayyyyyy 💃🏽💃🏽💃🏽

👩🏼‍💻 aesyahaen

# data[].attributes.body
220317
7am - 3pm

So, today like usually I have to go early like before because I have to take flash report and the assignment at front office.

So, after that I have to make the maid assignment. State their name and which floor they have to clean. I also have to write down the amenities they have taken and write at inventory amenities. After that, I have to settle the laundry.

Since we have 2 laundry, first laundry is from Regional. Regional will come at 10am and 6pm to collect and send the laundry. Second laundry is Vista Bistari. Vista Bistari will come only once in a day at 1.30pm.

So, I have to alert for that time to give and receive the receipt. Today, I also managed to learn wisely about lost and found. I gave to state their name and description about lost and found at from. Lost and found will be disposal after 3 months if the guest have not informed or contact the hotel.

So, I hope I will got a new knowledge again. Hee.

👩🏼‍💻 aesyahaen

# data[].attributes.body
210317

10am - 6pm

Today I'm gonna assist Nurul at level 4 and level 6. So, today we got 2 floor since a few maids have off day for settle their passport and visa. As you know, Nurul is a men not woman. Many of friends thought that Nurul as a woman. His name is Nurul Mohamad but we call him Nurul.

So, today occupancy is 57.58%. So our assignment is:
DO: 21
VD: 8
VC: 5

So for today, I will tell how to clean the fridge. The step I learn at here as a housekeeping attendant. So, next time I will tell more about the step or our standard of procedure. So, end my day todayyy.

👩🏼‍💻 aesyahaen

# data[].attributes.body
190317
10am - 6pm

After have a enough rest and sleep, I have to wake up for my work. I'm going to work at 10am, and go to the housekeeping office to know my task.

Since today the group from PINTAR FOUNDATION will check out about 11am, so my task today is to bring back all the amenities that I have taken out. So, I have the name list and bring back all the amenities that I keep at store. After that, I have to bring back the pillow if the room have not enough pillow and bring out if there have any extras.

So, after settle up with the amenities and pillow. I have to check up with all the facilities at all floor. Is it they have enough or less facilities at the room. So, I have to settle up at level 3, level 4, level 6, level 7, level 9 and level 10.

At last, we finish to settle all the things and have a good rest. Even though, I'm tired but I got a new experience again and our event end up with a smile face because we are satisfied that the guest and group have no complaint for our management for this event.

👩🏼‍💻 aesyahaen

# data[].attributes.body
180317
4am - 2pm

Last minute, about 10pm my housekeeping executive Mr Hidir ask me to come work at 4am to help the event and food and beverages team. So, I have to wake up early morning and go to bed early to fill the energy.

So, I go to work at 4am and a few staff its already there. Mr Hidir ask me to help because they lack of staff to make a food and packaging. First, we have to do their breakfast. For breakfast we just make fried noodle and 2 pears. We have to packaging about 350 and plus. That why we have to teamwork and do wisely. After finish the breakfast, we have to separate into school's name. After finish pack in the box, we have to sent it to them at PUSPANITA. They have event at there.

So, we didn't finish yet our task. We have to prepare for tea break. For tea break, we just make sandwiches. So, after finish the tea break we take a rest for a moment. After that, we have to do chicken rice for their lunch. So, we have to settle for lunch before 12pm. After that, we managed to packaging well and sent it to them.

We are so glad that all the food is enough and satisfied for them. So, they have dinner at our ballrooms. So, we don't have to packaging the dinner. About 2pm, our staff ask us to rest and thanked us for giving full cooperation.

It was tired day but it really new experience for me to involve at this event. Tired but happy with our teamwork and make us closer with the staff.

👩🏼‍💻 aesyahaen

# data[].attributes.body
200317

10am - 6pm

Today, I'm gonna assist Yusuf at level 7. Since we have event for 3 days, it really tired for me and for all staff. But we know, guest come first than us.

So, for today occupied is 84.52%. Which is we have:

OD: 1

DO: 21

Even though we just have one floor for today, we end up to finish all the room about 4pm. So, back then I'm really tired because this week I'm not feeling well but I need to make myself strong 😂

👩🏼‍💻 aesyahaen

# data[].attributes.body
170317
10am - 6pm

Alhamdulillah today I'm good and my body still okay. Yeahh, I can do my works today. Since today we got group from PINTAR FOUNDATION, we have to prepare all things like rooms, ballroom, cafe and so on to provide for them.

So, today occupancy is 100%. PINTAR FOUNDATION will arrive about 4 or 5 pm. So, my task today is I was given a name list for PINTAR FOUNDATION. At name list has state that which rooms is for teachers and which rooms is for kids. As you know, PINTAR FOUNDATION is a singing competition for kids from every city and state. So, the kids are from secondary school.

So my task today, I have to bring out all the amenities like tray, mug, glass, coffee, sugar, creamer, tea and heater. So I have to bring out based on name list. I also have to add the pillow and bring out the pillow based on name list too. So, at every room we put 2 bottles for one person. So we have to settle all things at level 3, 4, 6, 7, 9 and 10.

So, the amenities that we have taken we have to put it at store. So, we have to bring down the amenities to store at level 3, level 4, level 8, level 9 and level 10.

We finished to settle all the task by 4pm. Its so tired because I have to go up and down many times. So I have to prepared for tomorrow for hectic day.

👩🏼‍💻 aesyahaen

# data[].attributes.body
160317
10am - 6pm

Today I'm not feeling well but I have to be strong since tomorrow we have group for PINTAR FOUNDATION. So, I  have to assist Nurul at level 3 and level 6.

Today occupancy is 55.24%, so we have to clean all the room before 4pm. Today room assignment is:
OD: 10
DO: 21
VC: 1

After clean and finish my task, I'm going to meet my housekeeping executive to ask an excuse to rest because I'm not feeling well. I have fever and flu and my body so weak. So, my housekeeping executive give me time to rest.

I hope my fever will be okay tomorrow because tomorrow we have a big event and group.

👩🏼‍💻 aesyahaen

# data[].attributes.body
150317
7am - 4pm

Today, I'm doing maid assignment. Every week I'm doing maid assignment since my housekeeping executive ask me to learn how to do when you being supervisor.

So, today after doing my task at housekeeping department I will help maid to clean the room. Basically, I will help the maid after lunch. So, today I got new supervisor. My new supervisor is women So, my new supervisor's name is Miss Kamilah. She's in this industry about 8 years. She's from 5 star hotel.

So, after being introduced to new supervisor, I'm going up to help Jajmiah at level 8. So, since today's occupancy is 83.33% we have many rooms to clean. So, I help Jajmiah to clean the toilet and do some wiping.

So, it was nice day since I have meet new supervisor and happy to know new people.

👩🏼‍💻 aesyahaen

# data[].attributes.body
140317
10am - 6pm

Today, Im gonna assist Hamid at level 9 and level 10. Today's occupancy is 64.42% which is we have to settle:
OD: 12
DO: 20
VD: 4
VC: 2
OO: 1

So, for today I learn how to take care lost and found. So, if we found any lost and found like clothes, shoes and so on we have to put in plastic and fill the form. At the form we have to write down what we found, room number and date. So, it will be easier if any guest claim for lost and found. Anything we found even cable or charger we have to keep it.

Its not matter how small is it or how cheap is it, but its matter how we responsible to take care of it. So, we have to keep and put it at housekeeping office and handover to our supervisor.

I got a new knowledge today.

👩🏼‍💻 aesyahaen

# data[].attributes.body
130317

Its my off dayyyyyy 💃🏽💃🏽💃🏽

👩🏼‍💻 aesyahaen

# data[].attributes.body
120317
10am - 6pm

Today Im gonna assist Hamid at level 3 and level 9. So, like usually I have to thumb print before go to housekeeping office. At there, I will look maid assignment and I will know who will I assist today and which floor. After seeing that, I will go up to the level I need to clean and help the maid.

So, today's occupancy is 66.67% which is our assignment is:
OD: 5
DO: 25

So, we have many rooms to clean today since we have about 25 rooms check out and only 5 is occupied dirty. So, it was tired day but I think I don't feel any tiredness since I enter at housekeeping department. I means, its already one month and half I'm at housekeeping department and everyday I'm doing same thing using my body.

Any way, it's not because I don't like this department. I'm enjoy it every single moment with their environment. Even though you're tired, but there's a way to you feel happy and joyously.

👩🏼‍💻 aesyahaen

# data[].attributes.body
110317
10am - 6pm

Today Im going to assist Nurul at level 6. Today occupancy is 100% which is all room at level 6 is check out.

So, Nurul and I gonna clean all the room at level 6. Its so exhausted since all rooms is due out. When we want to clean 609, unfortunately Nurul make mistakes and toilet tank at 609 is broken.

So, I have to inform our supervisor and housekeeping executive to know how to solve it. After a few minutes, our supervisor Mr Zairi came and ask what happen. After told Mr Zairi the real story, he said no worries because we are not doing something bad. So, Mr Zairi have to block 609 under maintenance problem.

So, after all Mr Zairi said its happen when the guest check out but you never take a look what wrong and what missing in this room. If anything damages or missing, we can hold guest and ask the guest to pay it. So, today we are should be alert if check out room, we have to double check first.

👩🏼‍💻 aesyahaen

# data[].attributes.body
100317
7am - 4pm

Today Im gonna do the maid assignment. Like usually Im dong every wek to arrange the maid which floor they have to take care. So, today I will tell how to count the amenities.

After finished doing the laundry and state the amenities, Im going to level 4 and level 9 to assist Hamid. So today occupancy is 100% which is our assignment will be:
OD: 11
DO: 11
VD: 1
VC: 6
OO: 1

So for today my supervisor tell me that, I will finish all my task at housekeeping office then going up to assist the maid. First thing settle the task and take a request from guest.

👩🏼‍💻 aesyahaen

# data[].attributes.body
090317
10am - 6pm

Today Im gonna assist Hamid at level 4 and level 8. As today occupancy is 65.87% and our assignment is:

OD: 13
DO: 20
VD: 1
VC: 9
OO: 1

We managed to settle all the rooms by 4.30pm and continue with my dinner time. Today I learn how to manage complaint from guest which is we have to change the linen and so on. I also have to managed the way to communicate with guest with appropriate words.

It was tiring but at least I learn something new today.

👩🏼‍💻 aesyahaen

# data[].attributes.body
080317

10am - 6pm

It was a hectic day since today Ain and I have to clean room for all level 3 which is have some room for occupied and due out. So, we need to settle all of this by 6pm.

Since I have to clean myself, so I decide with Ain to separate to make our job faster and easier. So, I will handle one room and Ain will handle one room. So, we gonna clean one by one.

So, our occupied for today is 80.61%. Which is our:

OD: 6

DO: 13

VD: 1

OO: 2

About 12pm, our Supervisor ask us to cover up floor 10 for 5 rooms since 5 rooms at floor 3 Jajmiah already cover it. So, for makes it fair we have to do it by ourself.

About 4pm we finish all the room at floor 3. After that we are going up to floor 10 to settle the others room. Since, floor 10 is for guest who pay more, so we have to clean and clear properly. So, Mr Zairi help us to settle all the 5 rooms. About 5 pm, we finish all the room. Thanks to my partner, Ain and also thanks for Mr Zairi for his help.

To me it was tiring since I have to do alone bed to bed and I also have to take care the toilet, wiping and so on.

👩🏼‍💻 aesyahaen

# data[].attributes.body
070317

My answer is, today is my off day 🙈

👩🏼‍💻 aesyahaen

# data[].attributes.body
060317

9am - 5pm

Monday should be my off day. But yesterday Mr Zairi ask me to come work because today have many room to check out. For me its okay as long as I can claim my off day. Hee.

So, for today Im helping Rasel. Today we have to clean about 3 floor because others maid is off day and we have to take care all the room by 4 people only. So, Im going to clean floor 4, floor 6 and floor 8.

Today's occupied is 58.54%. So, our assignment will be:

OD: 15

DO: 21

VD: 6

VC: 16

We finished all the room by 4.30 pm. Im so tired. So, after finish all the room Im  going down at M floor to go at housekeeping office because I want to meet Mr Zairi. Suddenly, Mr Zairi ask me to take my off day tomorrow. It should be Thursday is my off day but Mr Zairi said Thursday will have many rooms to clean. So, he asked me can I have my off day tomorrow?

So, what will be my answer?

👩🏼‍💻 aesyahaen

# data[].attributes.body
050317

9am - 5pm

As per my supervisor, Mr Zairi I start work today at 9am because group late check out for today.

So, today Im going to assit Yusuf again at floor 4 and floor 7. Today occupancy is 71.17% which is our maid assignment:
OD: 21
DO: 20
OO: 3

So, as promises I will tell the standard of procedure for guest laundry.

👩🏼‍💻 aesyahaen

# data[].attributes.body
040317

7am - 4pm

Since today is weekend, so we get 100% for our occupancy. We got many guest from group travel. I thought it will be my tired day, maybe.

So, like usually I have to settle assign the maid for which floor they have to clean. I also have to settle guest laundry and so on. Tomorrow I will tell how to settle guest laundry.

So, for today I assist Yusuf at floor 7 which is we got:
OD: 9
DO: 11
VC: 1
OO: 1

I end my working with the last room even though their room are so messy but I need to face it.

👩🏼‍💻 aesyahaen

# data[].attributes.body
030317

7am - 4pm

Early morning I have to wake up and prepare myself for works. Hmm.

So, for today like usually when I have to wake up at early morning, I have to settle up maid assignment. For today until 05-03-2017 our hotel will be busy because we have function for three days. So, some of our guest are from this function. We will be busy to handle clean the room.

As for today, my partner is Yusuf. This is my first time partner with Yusuf. So, because we're busy for 3 days today Yusuf and I get 2 floors which is floor 4 and floor 7. Both of floor is full house and we have to clean.

Today occupied is 71.07%.

So, our assignment for today is:

OD: 2

DO: 32

VD: 5

VC: 5

About 4pm we finish all the room and my shift also ended. So, I have nothing much to say since its really tired for me. I hope I still have some energy for tomorrow.

👩🏼‍💻 aesyahaen

# data[].attributes.body
020317

My off dayyyyyy. Yeayyy 💃🏽

👩🏼‍💻aesyahaen

# data[].attributes.body
010317

7am - 4pm

Its March guys. Hee 🙈

So for today, I have to go early at office at 0645 am since I have to go to front office to take flash report for today. So, for today I have to handle everything about assignment.

First thing I do is maid assignment. Just like last week, I have to separate which one is DO, OD, VD, VC and OO. I also have to write staff schedule's time for work and occupancy rate for today and last night. For today, I learn how to assign the maid to which room or floor they have to clean. So, we have to see today's make up room ( OD + DO + VD ) divide by total of maids.

After, Mr Hidir give a short briefing, he ask me to do all things alone and he also give me maid assignment for floor. So, I have to clean a few rooms myself and make my own assignment like others.

Before Im going to clean the room, I have to settle up with laundry. So, like usually I have to calculate how much clean linen and state their total at receipt to see the total is same or not. After Im finish doing laundry, Im going to clean the room about 1.30pm. So, all 3 rooms is King's size. I also have to write down myself, maid assignment room daily worksheet. I have to write up the time I enter the room and time I finish clean the room. I also have to state in clean linen and dirty clean linen by myself.

Occupancy for today is: 60.38%. The total is:

OD: 2

DO: 1

So, for 2 rooms DO I take about 1 hours plus to finish it from bed, toilet and everything. For OD room, my supervisor Mr Zairi help me to clean the room. When he see the others room that I clean myself he said "Awak buat bedsheet sorang-sorang kan? So, saya bagi awak 3/10 laaa." Even though he just give me 3/10 but for me its okay because its my first trial and after all I did it myself.

After finish 3 rooms, I have to go to office to settle the laundry from staff, student and linen. So, I stay until 7pm even my shift ended at 4pm because tomorrow its my off day. Yeah. So, Im helping Mr Zaidi to write down the laundry and its my first time to sign the receipt and Im so nervous. Because to me when you sign something, you will feel responsibility if anything wrong happen.

Suddenly, Mr Hidir come to office and ask me about the rooms that he gave me before. So, I said proudly that I already clean it myself. Then Mr Hidir smiling and said "Bagus laa kamu dah boleh sorang-sorang. Bersih kan sikit-sikit dulu, lama-lama mahir laa. Zairi okay tak bilik dia buat?" Then Mr Zairi replied "Okay laaa, semua cantik je."

So, Im done for today. Yeayyy. Sorry for long story because Im sooooo excited and nervous for finish the room. Hahaaa.

👩🏼‍💻 aesyahaen

# data[].attributes.body
280217

10am - 6pm

Today is the last of February, means Im here at Q Hotel Kuala Lumpur about 1 month already. How time flies so fast. So, because it last of February Im really lazy today.

After I thumb print, Im going to housekeeping office do the job likes laundry for staff or trainee. So, I also help Razak to calculate the inventory for this month like our amenities, linen and so on.

After that, our linen laundry already here. So, I have to arrange the linen at their place and my life back to normal. Im helping Jajmiah at floor 4, floor 7 and floor 10. Since today many guests have check out, so we have to clean many room.

Today occupancy is 44.85%. So, our assignment

OD: 4

DO: 29

VD: 4

VC: 4

After done finish all the room, like usually we have to vacuum and calculate the dirty linen to laundry. Suddenly I got text from my boss that I have to do maid assignment tomorrow morning. Dushhhh. So, Im going to prepare myself for tomorrow.

👩🏼‍💻 aesyahaen

# data[].attributes.body
270217

10am - 6pm

Today its should be my off day but since last night we got last minute booking, so Mr Hidir ask me to come to help others to clean.

So, Im so lazy since I have plan with my friends but I have to cancel all my plans. Mr Hidir said "Since kamu masuk housekeeping department, kamu kena tahu yang off day tu akan dapat bila time kita tak banyak kerja. So, kamu kena tau yang off day kamu akan berubah-ubah. Tolong yang lain then I'll give your off day later."

For today, Im going to help Jajmiah again but different floor which is half rooms at floor 3 and all rooms at floor 7. So, for today occupied is 42.77.

OD: 4

DO: 27

VD: 11

OO: 2

So, after done clean all rooms we have to bring down all dirty linen to M floor to calculate how much dirty linen today. Before we waiting others to finish their rooms, we vacuum floor 3 and floor 7. Then, finally even its was so exhausted but I really did it for today.

A big clap for me and for my hardworking. Cehhhh.

👩🏼‍💻 aesyahaen

# data[].attributes.body
260217

10am - 6pm

Today, its really hectic day since our occupancy is 100%. So for today, we as housekeeping department have to clean and clear many room. So, Im helping Jajmiah since Jajmiah got 2 floor today which is floor 9 and floor 4.

So, we have to clean about 40 rooms which is:

DO: 35

OD: 5

OO: 4

So, this is my first time going to floor 4. At floor 4, we put pool towel, bath mat, tissue roll, tissue box, bath gel and shampoo only. So, we no need to put sanitary bag and soap. At floor 9, all room is due out room. So, we struggle to finish the room faster and clean.

At 5pm, after break for dinner our Supervisor, Mr Zairi ask me to help others maid since last minute we got 4 group to check in at our hotel. So, they will come by 8pm. So, I need to help Hamid to clean at 10th floor since Hamid can't take it alone.

About 8pm, finally we finish clean and clear all the floor. Its really tired and my body full of pain. Even though my time is over at 6pm, but Im going help them until finish. To me, tired is a basic thing we get but they most precious thing is experience.

👩🏼‍💻 aesyahaen

# data[].attributes.body
250217
10am - 6pm

Since today we also get 100% for occupancy, so it will be tiring day for me. So, today I assist Hamid and Jajmiah at floor 4, floor 9 and floor 10.  So, we have to settle about 63 rooms which is:
OD: 35
DO: 28

So, for today Im finish to write down our standard of procedure of rooms. So, I will tell you the standard of procedure or SOP of rooms. So, I will upload the sop when Mr Hidir checked it.

👩🏼‍💻 aesyahaen

# data[].attributes.body
240217
10am - 6pm

Since today occupancy is 100%, I have to assist Jajmiah at floor 3 and floor 9 about 42 rooms. So we have to settle:
OD: 10
DO: 32
OO: 2

It was tired day since we have to clean 2 floors and we got many due out than occupied room. After Im finish assist Jajmiah, my friend and I have a short meeting with our housekeeping executive Mr Hidir.

Mr Hidir want to meet because he want to check our log book. Mr Hidir give an explanation about what is important as a housekeeping and he want us to more details on occupancy room and type of room that we have to clean.

After giving a short briefing, Mr Hidir treat us and all housekeeping's staff eating KFC. So, end my day today with happy stomach. Hee.

👩🏼‍💻 aesyahaen

# data[].attributes.body
230217
10am - 6pm

Today Im going to assist Rasel at floor 7 and floor 8. I assist Rasel clean the room likes clean the toilet, wiping, striping the linen and collect the trash.

Since our occupancy today is 92.26%, we got many due out rooms than occupied room. So, our assignment is:
OD: 9
DO: 21
VD: 1
VC: 11
OO: 2

As soon as Im done assist Rasel, I collect all the dirty linen and bring it down to M floor. After bring down the dirty linen, Rasel teach me how to vacuum the floor. So, I learn how to vacuum the corridor wisely at floor 7 and floor 8.

👩🏼‍💻 aesyahaen

# data[].attributes.body
220217
7am - 3pm

For today, I teach Ain how to make a maid assignment. After I teach Ain, Im going up to help guest open the door because they left the key card inside the room. So, I have to alert with walkies talkie since today I have to update to maid about check out room. Front office will tell me which room is check out.

After helping guest and update the check out room with maid, I go to office to settle the laundry. Since we have 2 laundry which Regional and Vista I need to update and calculate the laundry. I have to make sure the quantity and quality of line is okay and still same.

After I finish with laundry and some works at housekeeping office, Im going up to floor 6 and floor 8 to help Jajmiah since today occupancy is 67.92%. We have to clean:
OD: 16
DO: 8
VC: 16
OO: 4

It was tired day for me since I have to go up and down many times to help guest and send the amenities to guest while helping maid.

👩🏼‍💻 aesyahaen

# data[].attributes.body
210217
10am - 6pm

Today Im going to help Jajmiah at floor 6 and floor 8. Since today we full house, so we have to clean  floor.

Today occupancy is 51.88% which is we have:
OD: 7
DO: 18
VD: 1
VC: 15
OO: 3

After finished help Jajmiah, Im helping them to collect all the dirty linen and arrange it by types of linen.

👩🏼‍💻 aesyahaen

# data[].attributes.body
200217

Its my off dayyyyyyyyyy.

👩🏼‍💻 aesyahaen

# data[].attributes.body
190217
7 am - 3pm

Today I have to do maid assignment. After settle with maid assignment, Im going to assist Rasel at floor 3 and floor 6.

Since today occupancy is 67.68%, so we have 28 rooms to clean which is we have:
OD: 4
DO: 24

So after I finish to settle help Rasel, about 5.30pm I help them to calculate the dirty linen. At 5pm, all maid will bring down the dirty linen and separate the linen. Then we will calculate how much the total linen and state it at book and receipt laundry.

End my day for today.

👩🏼‍💻 aesyahaen

# data[].attributes.body
180217
7am - 3pm

Today Im going to assist Jajmiah again at floor 8. Since I still work at 7 am, so I have to settle up with maid assignment before I help Jajmiah to clean the room.

I also have a task to solve which is I have to make a laundry/ dry cleaning/ pressing services for Q Hotel. It laundry list since our leader is holiday, so we don't know where he put it and we don't want top disturb his holiday. So, after I make a laundry list. I print it and send it to the guest room because the guest want to send their clothes to laundry.

After finish, Im going up to assist Jajmiah. Today occupancy is 78.23%. which is we have:
OD: 7
DO: 12
VD: 3

After I finished help Jajmiah, Im going to my room because its already end my shift. Today I learn the price of laundry at hotel for guest.

👩🏼‍💻 aesyahaen

# data[].attributes.body
170217

7am - 3pm

Today Im going to assist Jajmiah at floor 8. So, its first time for me to assist him. So, before I help him I have to settle all maid assignment. After that Im going up and help Jajmiah.

Since today is full house, so I have to help others maid to clean at floor 3. As I know, floor 3 is not using bath towel likes others floor. So, floor 3 we will using pool towel and the amenities at floor 3 is also lack than others floor. At floor 3, we just put bath gel, shampoo, tissue box and sanitary bag.

Today occupancy is 82.14%. So, we have to settle up:
OD: 7
DO: 13
VD: 2

Since today I start at 7 am, so my shift is end at 3 pm. Im helping the maid until they finished all the room and its gonna be end my day today.

👩🏼‍💻 aesyahaen

# data[].attributes.body
160217

7am - 3pm

Today Im going helping Rasel at level 6. Im going to clean the toilet and bring out the trash.

Today occuancy is 79.27%. Which is we have:

OD: 13

DO: 7

VD: 1

VC: 1

So, after I help Rasel I have to make a basic routine with maid assignment like before. I also have to calculate and state the amenities that maid have taken.

I end up my days with learn how to calculate all the amenities that we have. So, we have many amenities like soap, bath gel, shampoo, tissue and so on.

👩🏼‍💻 aesyahaen