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3. Describe a conflicting situation in your own life and analyze which conflict style(s) of Thomas Killmann were used by you and the other people involved. 

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3. Describe a conflicting situation in your own life and analyze which conflict style(s) of Thomas Killmann were used by you and the other people involved. 

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In BsP group, we are group of seven members, five of them are Dutch, Majid is from Oman and I am from Vietnam. At first, most of time they spoke Dutch in every meetings and even when we sat together in class. Moreover, even when we had to discuss on Whatssap, they also used Dutch language. Majid did not say anything, he always kept silent and waited for someone tell him what he needed to do, if he felt annoyed, he just "went with the wind". Therefore, only me could not stand that anymore, I felt that they did not respect me, sometimes they did not tell the truth because whenever we had a meeting with Heleen, they would speak English, or if someone asked them "how is it going in your group?they would say "ëverything is going smoothly, we are firends now". In fact, we also did not have enough meeting as they reported to our teacher, and in any meeting, there were only 3-4 people, never enough members and no one gave reasons, if had, they just said that they were really busy because they had to go to work. Actually, I also have my part time job, but I try to balance between studying and working, if we cannot balance, so just choose one thing and take responsible for that thing. I was really mad at them, I did tell Heleen and wanted to leave this group, but I could not leave, she told me that I have to handle this problem. She said "there seems to be a difference between the way Duong would like to see this group work and the way the rest of the group wants to work. This has never happened in BsP group that someone wants to leave, one of the purpose of BSP group is that you learn to overcome group problems". Heleen also advised me that "trust the work of others more, try to be more flexible and be more open to the ideas of others". At that moment, I was really stressed, I even could not sleep and cried because I felt I was being bullied, no one believed me and I was alone, all my efforts were nothing. I did not want to go to shool and did not talk to anyone else in class, I lost my belief in everyone and did want to give up because acutually I graduated a university in Vietnam and my father does not want me to study abroad.

After one week passed, I made up my mind, thinking about my purpose, about my difficulties that I have overcome, I decided to send them an long email to solve our problem first. The email that I explained the main reason why I had wanted to leave them, I had tried to be as honest as possible but of course I used decent language when I gave feedback to them. I expressed that I felt lonely in this group and mentioned it as the very main reason. I avoided to reveal their mistakes and mainly mentioned about my mistakes. I continued to work hard and even harder, I did not show my strength often anymore and waited for them to show their strengths. As they mentioned that I did everything and did not give them any chance to do group tasks, that I did not trust their works and make everything more complicated. I avoided to argue group’s problem and let the chairperson have to express her idea more. Although I did more work, I organized the structure of any group tasks and put it on Dropbox  – the apps that we share our documents. I just said that “I hope it might help you guys to do…”. I would not say anything if I found out that someone did wrongly, but then I would ask he/she privately that “can I help you something?”or “I heard that the marketing report requires…, I asked some second year student who passed with the high grade…”. Everytime, I waited for everyone told their ideas first, and then gave my idea later when I was really sure I was right. Whenever someone was mad at someone, or could not be calm down, or when I was mad as well. I would keep silent and take some time to consider the situation again.
One of my group member sent me private message to say that "the whole group started at the wrong way, but it is going to be better, you are definitely not alone."Moreover, It was very first time someone in my BSP group said thanks to me, and sorry as well, she said that I reached well, she is a bit proud of me, that everyone was a bit stressed after all. Step by step they asked me advice to do their group tasks, of course, I also asked them back because I thought it would be nice if they also feel they have something better than others.
From this story, and applying from conflict style(s) of Thomas Killmann, I did avoid our group problem immediately and needed time to calm down or consider a situation, ignore the problem that was low importance as well. I mainly tried to collaborate with everyone and was concerned with fully satisfying both sides, I worked long and hard to find a solution. I gave up my concern, simply obeyed the chairperson more as accommodating. Especially, I splited the difference with other to reach an agreement, was learning how to deal with problem and accept others'strength  as compromising. However, I did not compete anyone anymore, but listen to them more.

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2.	Propose an effective strategy to reconcile the conflict described in the case, by using the conflict styles of Kilmann. 

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2.	Propose an effective strategy to reconcile the conflict described in the case, by using the conflict styles of Kilmann. 

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Conflict:
1.       Mr Kolman slowly becomes irritated by the uncertainty of the contract because he has hoped that would go much smoother

2.       Fact is no set date for the visit also doesn’t help the situation

3.       Mr Kolman starts doubting whether they are actually interested in the deal or is Mr Dinh just looking for a reason to visit Germany.
To reconcile:
It might be better if both sides consider about their different cultures. Considering Mr Dinh is just  a company representative, his high context and non-verbal communication  in his organization, Mr Kolman could not doubt plastic company. In fact, plastic Vietnam is also looking for a chance to expand their production  and export to European countries, especially Germany, they would not ignore and consider this  business deal easily.
Appropriate where the future of the relationship is important and the supplier is needed moving forward, they should collaborate as their own purpose and together both companies will be better. They should compromise fairly, clearly. Deciding the possibly the most useful approach for resolution of supplier conflicts and disputes on equal terms. If they can be patient with each other and be clear in any  terms of contract and offer, they will have  a better relationship in doing business. "I give, you give".