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Agreement with comments about trying to be consistent in scheduled meetings - as I mentioned on another padlet!

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There have been a few occasions where in the run up to leave, there are difficulties completing the work I need to due to other commitments (e.g. phone slot) and have ended up prioritising students calling in rather than the students I need to get back to urgently. Equally, when I have had long periods of leave and come back to work, I am mostly on phone slots from 9am and don't have a chance to catch up with anything before starting. Could we consider adding in a half hour slot before long periods of leave and after?

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Can there be clearer notification of changes to the rota? This has sometimes happened with very short notice and means that we need to re-organise our day. Often our planned calls or emails are being delayed to cover phone slots, for example and we are unable to stick to original agreement on responses to students.

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I think it needs to be reviewed that if you are on an early start (before 9am), you are constantly on 'white' time for the first half hour to an hour of your shift, regardless of whether or not you have an email or call slot for the rest of the morning. It used to be consistent with whichever block you were allocated for the morning but got changed recently for consistent cover. Even if we alternated weeks between us (those who start early) of being on idle for the first half an hour. It can be quite draining to have to be on idle first thing every day and in busy periods eats into SR slot.

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Personally preferred these in larger groups - ideally just the one group but perhaps only once a week?

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Ensuring an ops manager is available at any given time for queries / support wherever possible

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We agree with the comments about scheduled meetings. It can sometimes end up with a number of 1-2-1 meetings, call and email reviews at one time.

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Consider how a potentially overworked management team might struggle to plan or organise their work to the quality they might like.

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Importance of communicating clearly and in good time to make best use of time and resource

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We could reconsider what roles have what responsibilities.

For example, should Operations Team do planning and organising? Or could this be shorn away and another role developed focussed on workflow?

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Not necessarily based on any specific issue at the moment, but having consistent procedures and understanding of the way our department functions (e.g. writing the rota, requesting leave, communication, etc) is vital so we are all comfortable working within the boundaries of our team.

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For workload planning, it would be good if there was a way that scheduled meeting times are kept, and not rescheduled, where possible. 1-2-1 meetings for example

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Things can change at last minute and tasks can take longer than expected

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It would be helpful to have our rotas more in advance to help for planning ahead.