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MIKE.

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And as you can see in the story, those tears make the coffee that much better. The customer was being a pain to ensure the best brew!

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Legend has it the hot water is actually heated tears of all the employees that work the business.

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High grade organic ceramonial green tea. Its normally a powder and is poured with hot water and whisked to make awesome tea!

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What in sweet googily moogily is matcha?

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Friends don't let friends use IE!

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Will this be on the test?

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From a business perspective, sometimes you are better off refusing service to a customer like this, especially since all that customer is doing is costing money in time and supplies.

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From the customer's perspective: No matter their requests, they just want to feel valued as a customer.

From the employee's perspective: Even though there may be some absurd requests, we should make them feel valued as customer.

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Soy Lady needs personal accountability. The staff shouldn't involve the customer in how they ring it up. 

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Soy Lady needs personal accountability. The staff shouldn't involve the customer in how they ring it up. 