# data[].attributes.body
Tew Eu Keong
A15A1027
SAH

# data[].attributes.body
Tew Eu Keong
A15A1027
SAH
https://youtu.be/yNKL1ANzK6A

# data[].attributes.body
Today is my last day in Meritus pelangi Beach Resort. Its time to say goodbye.

# data[].attributes.body
Today I enter my shift at 11 and finish it at 7pm.

# data[].attributes.body
Today I went to a wine class and learn a bit about wine. This program is actually for the staff development.

# data[].attributes.body
Today Mr Izam tell me to go to his office and give me a cup from octoberfest as a souvenier.

# data[].attributes.body
Today i enter my shift from in reservation from 11-7.

# data[].attributes.body
Today I were shift to the F&B department again as they have another event in the ballroom.

# data[].attributes.body
Today all trainee were shift to the F&B department as they didn't have enough man power for an event in the ballroom.

# data[].attributes.body
Today i enter my shift at 11 and finish at 7.

# data[].attributes.body
Today i did all the bookings very fast as there's not much bookings made.

# data[].attributes.body
Today after my shift i went to the bar and help out and also refresh my knowledge about the bar.

# data[].attributes.body
Today i enter my shift and did the same thing.

# data[].attributes.body
Today after done update bookings to the system I help them to send the cake form to room service department and pastry kitchen.

# data[].attributes.body
Today i enter my shift at 9am and finish at 5pm.

# data[].attributes.body
Today we have our presentation with the training manager Mr Basham. We present about what we have learn here in this 3 months time

# data[].attributes.body
Today i enter my shift at 11 and finish it at 7.

# data[].attributes.body
Today same as always i enter to the reservation office and update bookings from all 4 websites.

# data[].attributes.body
Today I get a list of vip from Ms Yana abd she tell me to key in the complimentary gifts to all the vip guess such as honeymooners or birthday and anniversary.

# data[].attributes.body
Today after finish update all bookings i enter all those online travel agent website to see all the feedback that past guest experience in Meritus Pelangi.

# data[].attributes.body
Today I enter my shift and start updating all the bookings and then wait for new bookings to enter.

# data[].attributes.body
Today after finish updating bookings from all website, I then wait for the arrival of Miss Linda to Meritus Pelangi. I wish to make everything easier for Miss Linda as it is the fasting month for all our muslim friends.

# data[].attributes.body
Today Ms Alysha teach me how to update bookings from CTrip. For this websitewe have to key in manually everything that's why we have to be more careful as we cannot key in any information wrongly. Today the staffs from reservation also buy me a slice of cake as it was my birthday today.

# data[].attributes.body
Today after finish updating bookings from all 3 website, Ms Yana bring me to the store to take some paper to the office.

# data[].attributes.body
Today I enter my shift at 9am at finish it at 5pm.

# data[].attributes.body
Today I notice that if the booking is too far away from the date today the system can't pick up the booking from Expedia.

# data[].attributes.body
Today I also found a few bookings from Expedia website that the Opera system didn't pick up, so I have to key in myself

# data[].attributes.body
Today i try to update bookings from MaxiRoom by myself but there was a few bookings that the Opera system didn't pick up, that's why i have to key in manually by myself.

# data[].attributes.body
Today after updating Expedia and Agoda booking, Ms Munira teach me how to update bookings from MaxiRoom. The bookings from this website are a little bit different with 2 of the other booking website that i did.

# data[].attributes.body
Today after done updating all booking, Ms Yana tell me to send cake form to the Room Service department and to the pastry. She say that this is to let them ready cake for some guest that get the complimentary cake.

# data[].attributes.body
Today I did all the booking and wait for new booking to enter

# data[].attributes.body
Today I enter the office and update bookings from both website.

# data[].attributes.body
Today after finish update Agoda booking, Ms Yana teach me how to update Expedia booking. The steps are almost the same.

# data[].attributes.body
Today I started updating Agoda Booking into the software after i enter.At first i have a few things that i forget, but after asking Ms Yana, I remember it and manage to finish update the bookings.

# data[].attributes.body
Today is my first day in reservation. I was introduce to all the staff. After that Ms Yana teach me how to update Agoda bookings and tell me to update it in Opera PMS software.

# data[].attributes.body
Today is my last day in Spice Market Restaurant, I only work till 11 o'clock as i have have 3 hours OT and i claim it.

# data[].attributes.body
Today i enter at 6am and finish at 2pm.

# data[].attributes.body
Today Mr Clerence told me to go to the lounge and give out voucher for seafood buffet at weekend. I did 3 hours of Over Time and Mr Clerence say would let me claim it on the last day.

# data[].attributes.body
Today i enter morning shift again and help out to clean the restaurant as there are not many guest today.

# data[].attributes.body
Today i have split shift. i enter at 6am till 10am then enter again at 7pm till 11pm. Today is the first time i help out for dinner in spice market.

# data[].attributes.body
Today i enter my shift at 6am and finish at 2pm.

# data[].attributes.body
Today a Chinese guest left her phone on the couch, but luckily i remember how she looks and pass her phone to the senior staff and a moment later the guest came back for her phone and they pass it to her.

# data[].attributes.body
Today after enter i started setting up myself as Mr Wan already told me what i have to do. I just did everything and wait for the guest to arrive.

# data[].attributes.body
Today i enter at 6am to help Mr Wan set up the restaurant for breakfast.

# data[].attributes.body
Today they teach me how to take order from the guest and fire order in the kitchen. As I've been working in F&B for nearly 2 months it is already not a challenge for me as I've did it in Horizon Pool and Cba Restaurant before. However, the menu for Spice Market Restaurant is a bit different to others, that is why i have to study the menu.

# data[].attributes.body
Today there are another indian group came for breakfast, but luckily with the experience of yesterday, today we can handle it better than yesterday and everyone did their job perfectly.

# data[].attributes.body
Today there were lots of indian guest come for breakfast. It quite challenging and very busy for the whole breakfast session.

# data[].attributes.body
Today i enter at 7am and end at 3pm.

# data[].attributes.body
Today there are lack of staff, so the supervisor of the restaurant tell me to take care of a section and also be the runner of the day. It was very tiring, but luckily i manage to do everything.

# data[].attributes.body
Today after breakfast Mr Clerence teach me how to set up for lunch the right way, as he said that we are a five star hotel and everything have to be perfectly in place.

# data[].attributes.body
Today when i enter Spice Market almost everything is ready and now we are just waiting for the guests. For breakfast basically our job scope is just doing clearing and set up for the next customer as it is a buffet like Cba Restaurant.

# data[].attributes.body
Today is my first day in Spice Market. My shift starts at 7am till 3pm. Mr Wadi brief me about my job scope and bring me for a short tour.

# data[].attributes.body
Today is my last day in Horizon Pool. After 1 and a half month under the hot sun, its time for me to say goodbye to the pool.

# data[].attributes.body
Today Mr Izam teach me the way to make a simple cocktail like Margherita, and Pina Colada but without alcohol because of cost.

# data[].attributes.body
Today there is another event at the banquet and it is the event for the Minister of Malaysia. However, in the beginning of the event there is a blackout but the management manage to solve the problem within a short period of time.

# data[].attributes.body
Today i started my shift at 9am and end it at 5pm. After my shift, I have to do overtime for an event in the banquet. It is the event for all the pilots and some VIP's for the LIMA airshow.

# data[].attributes.body
Today I did clearing beside the beach for a few times as there is not many guets by the pool, so Mr Wan tell me to check on the beach side.

# data[].attributes.body
Today after my shift ends I went to meet Mr Clerence to ask about my shift when i change to Spice Market on the 1st of April.

# data[].attributes.body
Today there are not many guests as this few days LIMA airshow already starts, thats why most of the guests went for the event that's why there's not many guests that come to Horizon Pool.

# data[].attributes.body
Today after my shift ends I go to the bar, Mr Izam rehears me back about what he have teach me and what I've learnt.

# data[].attributes.body
Today i receive compliments from a few guys and also some tips as well.

# data[].attributes.body
Today Mr Izam teach me about the kinds of liqueur. He tell me the differences of liquor and liqueur.

# data[].attributes.body
Today Mr Izam teach me about kinds of liquor, there are lots of kinds of liquor.

# data[].attributes.body
Today during my shift, Mr Hafizi told me to make a Pina Colada cocktail for the guest, after done it, I bring it to the guest and ask for feedback. The guest saif it was perfect. I fell so happy that she like it.

# data[].attributes.body
Today after my shift I go to the bar again. Today Mr Izam teach me about all kinds of the glass ware and the uses of each kind of glass.

# data[].attributes.body
Today after my shift ends, Mr Izam tell me to take a look at the beverage menu and ask me about the Standard Operation Procedure (SOP).

# data[].attributes.body
Today i meet the beverage manager Mr Izam and tell him that i would like to learn about cocktail after my shift. He is so greatful and willing to spare his time to teach me.

# data[].attributes.body
Today I starts working from 9am till 5pm.

# data[].attributes.body
Today i start to learn how to make cocktail with Mr Hafizi. He is one of the bartender in Meritus Pelangi Beach Resort. He teach me about the kinds of whiskey.

# data[].attributes.body
Today my shift starts from 9am to 5pm. its a bit tiring and hot, but I've already use to it.

# data[].attributes.body
Same as yesterday I enter my shift at 9. There are lots of guests having breakfast today at Cba. At noon a guest gave me a RM10 tips as he said that I provide good service. I was so happy as this is a good compliment from the guest.

# data[].attributes.body
Today my shift is at 9am. I enter Cba to help out with the breakfast buffet for 2 hour then back to Horizon Pool at around 11am. Then help out Mr Wan to set up a little bit and then wait to take order from the guest.

# data[].attributes.body
Today there is a function beside the beach. Mr Chris told me that today I will do overtime as he need my help for the function. So after my shift end at Horizon Pool, I directly go to the where the function will be held beside the beach. When I reached there Mr Lon give me a short brief and assign each of us some duty. At 7:30 at the guests arrived and have their dinner. the dinner ends at around 11;30 and we stay to clean up till 12 something. It was quite tiring but it was a nice experience.

# data[].attributes.body
Today I enter my shift at 10am and end it at 6pm. It was very tiring but then I feel that the way I bring things by tray to the guests becomes easier day by day.

# data[].attributes.body
Today Ridzuan tell me to drive the buggy and do clearing by the beach by myself. Luckily I’ve already tried once so I manage to drive it myself. When I’m doing clearing by the beach, a few guest ordered drinks from me, so after doing the clearing I direct go to Cba and order the drinks and bring it to the guest. I do it fast as I don’t want to let the guest wait for too long.

# data[].attributes.body
Actually today is my off day but it was change as one of the staff is sick and there is not enough staff and Mr Wan told me that my off day will be move to the next week so I will have 2 off day together at once. Although Mr Wan is just a supervisor but he is the one who did our duty roster and also the one to make sure that there is enough manpower for the day. Today was so busy and everyone were so tiring. Luckily Mr Wan change my off day, or else 2 staff is not enough to handle all the guest for today and it might be slow and will bring negative impact. Today I learn that we must work as efficient as possible to fulfil the customers’ needs and wants and giving that fast service is also one of the way.

# data[].attributes.body
Today we meet a few guest from China that don’t know how to speak in mandarin, luckily I know how to speak in mandarin and know what they want. And because of this I feel so grateful that I know a few other language other than English and Malay. Learning new language is very important and it will give us an added marks to ourselves. the guest are also satisfied with the service provided by us. I was so happy that I gave a big helping hand today.

# data[].attributes.body
Today I enter at 11 and will work till 7, Mr Wan told me that we should always ask the customers about the feedback directly so that if there’s anything we will know it immediately before the guest complain it to the management or write it on social media and this might bring negative effect to the hotel name. By getting the feedback directly from the guest we can also interact with the guest and it will give the guest some positive impact. At the end of the day Mr Alias let me close the booth by myself to see if I can manage it or not and I’ve done it well.

# data[].attributes.body
Today the cashier told me that after getting the bill and signature from the guest, we must directly hand it to the cashier so that they can key in everything as soon as possible. They told me there was once when a guest have their meal but already check out so the bill was paid by all the staff as we are all a team. After hearing this story I will always go to the cashier immediately after I get any bill as I don’t want to be the black sheep.

# data[].attributes.body
Today I did the set up for Horizon alone as Mr Wan have something to do in the office. When he came back around 11:15, everything was done. Then Mr Wan teach me about the SOP (Standard Operation Procedure) of serving the guest. There are total of 20 steps. Every steps is so important, nut the ,most important steps is having the guest room number as if the guest run off or go somewhere else we still can track them with their room number.

# data[].attributes.body
Today I was change back to the 10am shift again. When I was helping out Mr Wan in opening the booth, Mr Chris the manager of Food & Beverage come to me and tell me to go to Cba and help out for the breakfast buffet. When I reach there Cba were so full and lack of staff. Mr Q the supervisor of Cba give me a short brief about what to do and where to find all the things needed and then tell me to start do clearing and help out. After done everything around 11:15 they tell me that I can already go back to Horizon and continue with my duty.

# data[].attributes.body
Today I was in the 11am shift. When I enter for work the set up is all done by Mr Wan and I just have to take the watch from Mr Wan and wait for taking order. Then around 6 something Alias take the buggy and did the clearing at the beach. After he come back he teach me how to do closing for the pool and where to keep all the stuff. It’s not very hard as I did the opening before and I know where to keep all the stuff back.

# data[].attributes.body
Today Mr Wan introduced me to another staff, his name is Ridzuan and he is very friendly. He told me not to stand under the sun for too long as we will faint. Today there are 4 person working so the work done is more efficient and easier as more hands make light work. Then around 5 something Ridzuan bring a golf cart that they called buggy and ask me to go do some clearing beside the beach. On the way he told me that some of the guest bring their drinks and meal to the beach, so every one hour we have to check on the beach see if there is anything to clear but is also depends on the number of guest and the number of staff working. If there are not enough staff we can clear the beach once in every 2 hour.

# data[].attributes.body
Today I enter the same shift as yesterday. This time Mr Wan already start to open up the booth, then he teach me how to fold the cloth that we cover the booth with and where to keep it. After that Mr Wan teach me how to fold the napkin for putting our cutleries for the guest. It was quite easy as I have learnt it in serving class last 2 semester. Then we just continue with our duty and wait for the guest to order. Today the pool was full of guest and we take looks of order. It was so tiring as we have to go and back to Cba for lots of times.

# data[].attributes.body
Today my shift at Horizon Pool starts at 10am. For this shift we have to set up the booth and put all the button into places. There are around 43 button in total that we have to put together with the menu so that the guest can order when they want to. Mr Wan teach me what to do and how to do it for the whole set up. Then after set up Mr Wan told me that the guest can only starts to order starting on from 11:30 as that is the time when Cba Restaurant just finished clearing their breakfast buffet and can starts with the a la carte menu for lunch. After done everything Mr Wan bring me a menu of Horizon and tell me to have a look when I have nothing else to do.

# data[].attributes.body
This morning we report ourselves to the Human Resource Department and we were told on the spot which and where we will be having our internship for the next 16 weeks. I was send to Horizon Pool F&B Department for the first few weeks. When I reach there Mr Wan and Mr Alias introduce themselves and teach me about my job scope. At Horizon Pool there is no kitchen and cashier so we will have to take order from the customers and then order at Cba and bring it back to the customers at the pool. After my shift ended I was so exhausted and directly fell asleep when I was back at the quarters.

# data[].attributes.body
Today we have orientation together with other students from other universities. In the orientation Mr Basham did an ice breaking for us to let us get to know each other then he told us everything about Meritus Pelangi. After that he introduce some of the higher staff of Meritus that have the time to join our orientation. After all the briefing Mr Basham took us for a tour around the resorts.

# data[].attributes.body
Today is my first day of my internship life in Meritus Pelangi Resort and Spa. Me and a few students of University Malaysia Kelantan report ourselves together around 11 o’clock. After reporting ourselves we were bring to the cafeteria by Mr Basham from the Human Resource Department. Then he gave us a form to fill up then tell us to have our lunch at the cafeteria. After that we were told to go for uniform testing three by three.

After having our uniform we were then bring to the staff quarters. We clean up the quarters and that’s the end of the day.