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https://youtu.be/1Htw8kttrAU

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I have register myself for my internship.

I have been introduced to some of the staff at this hotel.

I have read the rules and regulations at this hotel.

I learn that this hotel practice a strict but friendly rules.

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I have been ask to write the safety guards books where I should write the room number and plate number of the guest.

This book is write to ensure that the safety guard can take care of the guest vehicles.

I have observe the front desk staff to do check in procedure.

I learn how to communicate with guest directly and also through phone calls.

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Since I have been doing my first SIEP here, I manage to remember the check in procedure.

Thus, I had give a help to the front desk staff during check in time.

I answer a few phone calls and take the booking information.

Then, I give the information to the staff in charge for them to make and confirm the booking.

I learned that it is very important to take the right information in order to avoid make mistake during booking procedure.

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I helped cleaning the front desk area by sweeping and mopping the floor, wiping the glass door and throwing garbage.

I observe and help check in procedure.

I write the safety guard books.

I learned that I should not just sit and watch people doing their work when I have nothing to do, so I find anything to do to make sure that I don’t waste my time.

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I observe and help check in procedure.

I write the safety guard books.

I make a mistake by writing wrong plate number for guest room 2003.

Fortunately, the front desk staff forgive me because she said it was not a major problem.

I learned to make sure that I be more focus after this.

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I work at the morning shift.

I observe and learn the check out procedure.

I help the elderly guest to carry their luggage.

I help cleaning the front desk area.

I learn that we should treat guest nicely to give a good impression about our hotel.

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I work at the morning shift again.

I observe and help the check out and check in procedure.

I learned how to take booking from booking.com

I manage to check in a guest with the staff observance.

I learned to be careful to make the check in procedure to avoid making mistake with the system.

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I work at night shift again.

The hotel was full house, so the staff said we can be more relax because there are no more room to be sell.

I observe and learn the night auditor doing his task by calling other hotels to check how many room were sold.

I have a conversation with the staff asking for advice for my future in tourism sector.

I ended up my SIEP with help cleaning the front desk area and say thank to everyone.

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I work at the morning shift.

I observe and help the check out and check in procedure.

I take a booking from phone calls and pass it to the staff in charge.

I make a confirmation for the booking.

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I work at the afternoon shift.

I manage to check in three guest in total with the manager observance.

When I about to make mistake, the manager has helped me.

I write the safety guards book.

I learned that training is very important to make sure that a staff is experienced enough to do her job alone and without observance.

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I work at the night shift today because the hotel expecting a full house at midnight.

I have help the night shift staff to do check in procedure.

I have fall asleep unconsciously and the staff ask me to sleep at the back side of the front desk.

I had a nap for 30 minutes and get back to work.

I learned that it was not easy to work at night shift.

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I work at the afternoon shift.

I have to stand at the front desk alone because all the staff and manager is having a meeting for Merdeka day.

I manage to check in one guest and I had make a mistake.

The guest have requested for a kettle to her room, and I forgot to ask the housekeeping to send it.

A few hours later, the guest had call the front desk and ask for the kettle.

Then, I had say my sorry to her and send the kettle.

I learned to make sure I had write any request from the guest in order to not forget and make mistake again.