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https://www.huffingtonpost.com/jonha-revesencio/top-10-business-communica_b_6899788.html

Cloud service is nowadays very important, it was not so meaningful in 2015 as today. It is very good to have developing technology, it means that more people from all over the world can be in contact with each other in every situation. It also helps with different kind of businesses. You can take your movable device with you where ever you go and you can still do your job. In my opinion, there is even too much of technology and social media in this world. It is kind of sad that you can communicate with people even if you are in woods. I am afraid of the future because of the developing artificial intelligence.

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Complaint and adjustment; Kiia's adjustment to my complaint

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Complaint and adjustment; Kiia's adjustment to my complaint

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Dear Saija,

Thank you for contacting us.
We are very sorry about what happened to your friend.  This is the first time we hear about allergic indication.

We did a random nickel test for the rings in the store and results is pure. If possible, could you send the ring to our office so we can make test it out? You can send it for free by using code: norjewelleryrefund1117

We hide the advertisement just to make sure that if something is found from you purchased ring.
After the tests we can continue to deal with compensation. Our intention is not to make things difficult, this must be done according to our rules.

For now, I can return you payment of the ring. Please send your account number by following this link.

I kindly ask you to send the ring as soon as possible so we can continue with your compensations.

If you have any further questions, don’t hesitate to contact us again.

Best regards
Kiia Pajula, NorJewellery`s customer service

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Complaint and adjustment; My complaint to Kiia

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Complaint and adjustment; My complaint to Kiia

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Dear NorJewelery’s Customer service.

I ordered this ring via your website on 6. November 2017. I paid the product and it was told to come in two weeks. The ring came in record time and I gave it to my friend as a birthday gift. It is said that the ring is made of pure silver. It was also advertised as allergy tested and nickel-free, but now my friend’s finger has a lot of skin problems. She works as a chef in a high quality restaurant and because of the skin damage she cannot work properly. She went to see a doctor who gave her prescription to medicines. The doctor told her not to wear the ring again.

Now the question is: why does the same advertisement still run on NorJewelery’s website? Is this isolated case or has this happened several times? If the advertisement is false, please take it off.

I will put the bill from doctor and the medicines as a continuation of the message. I hope, that my friend gets a refund from this case.

I hope to hear from you soon.

Best regards,
Saija Kinnari

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Complaint and adjustment; My adjustment to Kiia's complaint

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Complaint and adjustment; My adjustment to Kiia's complaint

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Dear Kiia Pajula

Thank you for contacting us.
We deeply apologize what happened to your friend. Our meaning is to make life glorious – not itchy at all.

We have contacted to our jewelry manufacturers and they have discovered some defects in allergy testings. We took the products with lacking testing away from market and we have contacted customers who bought these products.

Without a doubt we will compensate your friend’s suffering and we will return the payment you have made.

If possible, please send us your and yours friend’s account number. We would also like to have an address where we can send a present card.

If you have any further questions, don’t hesitate to contact us again!

Best regards,
Saija Kinnari
Aarikka’s customer service

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Complaint and adjustment; Kiia's complaint to me

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Complaint and adjustment; Kiia's complaint to me

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We had to practice to write a professional adjustment. Our colleague answered with adjustment. These are not real conversations between companies and customers. Here is the complaint that Kiia wrote to me.

Dear Aarikka`s customer service, I ordered Finnish handmade Jalava earrings in size 9 cm and in color pond. Materials are wood, jewellery is metal and hooks are sterling silver. These earrings supposed to be Nickel-free.

I paid 39 euros+ delivery cost 9 euros for the earrings and I got my order in four delivery days. I surprised my friend with these design earrings on her birthday and she was very happy to receive these personal earrings.
In your written info about earrings is said that these are allergy tested. If so, how is it possible that they caused for my friend bad allergic reaction? Her ears was covered with very itchy red spots, and after itching skin started to peel off. She needed to visit basic health center doctor and dermatologist in private medical care center. She spent over 145 € for the doctors, and 56€ for medicines.

I double checked your advertisement about these earrings and it`s still written that these are allergy tested.

I think it would be right for you to correct the situation by testing these earrings again, take the advertisement away from the internet and return my payment. For my friend you could give 200 € present card to Aarikka as a compensation about her suffering.
We have all the pictures of her ears and bills from the doctor as evidence. I also took a screenshot of the advertisement.

I hope I hear from you soon.

Best regards,
Kiia Pajula

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I made a quiz, again > https://www.mindtools.com/pages/article/newCS_99.htm

It is about communicating skills. My score was 43 points. According to this quiz I am a capable communicator, but I have some problems. Maybe I should think what I write to my emails or so and my communicating skills might get better...

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Check this video! http://video-subtitle.tedcdn.com/talk/podcast/2012G/None/AmyCuddy_2012G-480p-en.mp4

Very interesting twenty-minute talk about body language and how important it is to mankind.

I have always been interested of body language and these examples were not new for me. But this video was really good reminder that in everyday-life you should pay attention to your own body language. It is also very interesting to test people in different situations. How they react to your or someone elses body language? For example, when you discuss with someone and you make a new pose every two minutes, do they follow you and if they do, do they even realise that?

Sometimes it is really interesting to follow people when they meet new people or someone they try to impress. They are making themselves to look much bigger or wider and they open up. But when they are with people they don't like, the body language gets more smaller or even lazier.

I think this video was very powerful and it only shows how you can change your life almost only with your body language - even if you fake it.

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If you want to make a quiz about your self-confidence, take a look to this site > https://www.mindtools.com/pages/article/newTCS_84.htm

My total score as 49 points. It means, that I do believe in what I do with my life, but I still have some difficulties, like being too hard for myself.

I think that I have very good self-confidence. I don't expect too much from life, so I rarely feel bad for myself.