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Interim order: this orders everyone to do something
Ex parte order: when a member looks at the application and makes the decision
Hearing order: "A member issues a hearing order after a hearing"
Consent order: used when the tenant and the landlord have settled their differences and no hearing is needed.
LTB: Application and Hearing Process. (n.d.). Retrieved October 15, 2017, from http://www.sjto.gov.on.ca/ltb/application-and-hearing-process/#step5

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Here is a short video of how to file for a hearing at the LTB

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Landlord and Tenant Board Filling an application

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If you are trying to reach the LTB, here are the provided numbers
Toll free: 1-888-332-3234
Toronto area: 416-645-8080
You are only able to file in person at ServiceOntario locations.

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Contact the LTB

By Phone

Wait times are highest on Mondays, the first business day of the month, and between 11am and 1pm.

When all the lines are busy with other callers, you may get a busy signal.

Before you call, get answers to our most Frequently Asked Questions.

Automated information menu

You can access our automated information menu at the numbers above 24 hours a day, 7 days a week. The menu offers information in five areas:

1. Accessibility at the LTB

2. The rights and responsibilities of landlords and tenants

3. Rent rules

4. "If your landlord or tenant has filed an application with the LTB..."

5. Office hours/locations

Check file status

Use the Check File Status tool to find out the date and location of your next hearing and whether an order has been issued.

By mail or fax

If you are mailing or faxing documents, include the file number, if you have one. This way, the LTB knows which file the documents belong to. Send your application to the office below that is closest to the rental property.

In person at the LTB

You can visit one of the LTB offices below to get information from a customer service officer, file an application or get forms or brochures.

In person at ServiceOntario (Filing only)

You can file an application in person at some ServiceOntario locations.

ServiceOntario staff cannot provide you with information about the law or LTB procedures, but they can accept documents on behalf of the LTB. Also, you cannot mail or fax documents to a ServiceOntario location. If you are mailing or faxing documents, send them to one of the LTB offices listed above.

To find the ServiceOntario location nearest you that accepts LTB applications and documents, visit ServiceOntario's Service Location Finder under "Housing and Property".

By email: For application-specific inquiries only

Email the LTB for application-specific inquiries only. Do not email if you have questions about problems with your rental unit, landlord or tenant.

For example, you could email the LTB to:

send documents for your application file

provide information that the LTB said it needed for your application

give dates that you are unavailable so the LTB can schedule a hearing

Send your email to the office taking care of your application. Check your file number to make sure you email the right office. You must include your file number in the subject line of your email.
The LTB will delete these types of emails without answering them:

Questions about problems you are having with your rental unit, landlord or tenant. Instead, check out our FAQs, brochures, or call us at the number above.

Emails to the LTB to file an application. You may be able to e-File your application or you can file your application another way.

Emails to pay for LTB services. Pay in-person at an LTB office, or send the payment to the office by mail or fax.

Non-profit housing co-operative eviction inquiries

If you have questions about the LTB's procedures for non-profit housing co-operative evictions or about your file, call 1-844-288-7221 or 416-314-7061 or email: co-opprocessingLTB@ontario.ca

The LTB does not provide information about the rights and obligations in co-operative non-profit housing. A co-op or co-op member can contact the Co-operative Housing Federation of Canada or seek legal advice from a Community Legal Clinic.

Media inquiries

For media inquiries, email: sjtoinfo@ontario.ca

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Wait times are highest on Mondays, the first business day of the month, and between 11am and 1pm. When all the lines are busy with other callers, you may get a busy signal. Before you call, get answers to our most Frequently Asked Questions.

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This video will briefly describe the process of mediation

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Mediation" at the Landlord and Tenant Board

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There are three different types of mediation. The LTB decides on the hearing that is needed.
1. Oral hearing: landlord and tenant go in front of the judge and present evidence.
2. Telephone or video: file any documents before the hearing. You give evidence and explain position over the phone.
3. Written hearing: file a written explaination of position and supporting documents. The member considers and review documents. Applicants use the "Above guideline Increase and Application to vary the amount of a Rent Reduction."
LTB: Application and Hearing Process. (n.d.). Retrieved October 15, 2017, from http://www.sjto.gov.on.ca/ltb/application-and-hearing-process/#step4

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The filing fees vary between tenants and landlords.
Example:
Landlord fees
application for evicting a tenant: $190
application for non-payment of tenant: $190

Tenant fees
Tenant rights: $50
Maintenance: $50
Other tenant actions: $50
Most of the prices for landlords are between 175-190
For tenant it is much cheaper. They vary from $45-50
LTB: Filing and Fees. (n.d.). Retrieved October 15, 2017, from http://www.sjto.gov.on.ca/ltb/filing-and-fees/

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Information is provided under the RTA for landlords and tenants. The RTA provides rights and responsibilities for the tenants and landlords.
However the LTB does not assistance with non-profit organizations.
If needed assitance for non-profit organization, the information can be provided by
LTB: What We Do. (n.d.). Retrieved October 15, 2017, from http://www.sjto.gov.on.ca/ltb/what-we-do/

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The LTB is meant to handle problems between tenant and landlords through the assistance of mediation and adjudication.
LTB: What We Do. (n.d.). Retrieved October 15, 2017, from http://www.sjto.gov.on.ca/ltb/what-we-do/

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The Landlord and Tenant board was created in January 31, 2007
The Landlord and Tenant board was created underneath the "Residential Tenancies Act" (RTA)
http://www.sjto.gov.on.ca/ltb/