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Paul shouldn’t call his friend, he should call it when he get back home and he should focusing on working and doing check with the customers.

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Paul was talking with his friends and not doing his work, customers want to check in, but Paul didn’t hear that.the customer think the service is good.

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I would request for a upgrade due to the lack of attention towards the customer and send a complain about the receptionist.

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Paul didn’t pay attention during his work, and shouldn’t be chitchatting with his girlfriend during work times, he made Dave Scott feel like he wasn’t there. (I think that Paul should be fired for that)

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I think that Paul should tell his girlfriend that someone is at the counter and had to get to work, and that to call him after work. Maybe Paul shouldn’t even call his girlfriend during working times.

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Mr. Dave Scott wanted to check in a  hotel ,but when he approach the receptionist, he was  meet with rude and unprofessional behaviour. Despite all of it he remains calm and give the receptionist all needed information.Mr.Paul Passive left a very bad impression not only himself but also for the establishment  he represents.He should go back and learn how to be more professional.

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He can put the call on hold for a duration of time or schedule another time to talk. The place can also hire more people to help while he is in the call.

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The staff who was working was not respectful to the person he was supposed to talk to. According to the video's customer "point-of-view", the person said that he did not care about him and his call was more important

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I hope his colleagues will listen to him next time.
⭐️⭐️⭐️⭐️⭐️

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The big problem in the video is he didn’t listen to what his colleagues were saying.
⭐️⭐️⭐️⭐️⭐️

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I want the service man to pay more attention to his customer but not focus on the phone and calling his family or friends. Second they can hire more employees at the desk.

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I hope the waiter can close his phone and treat customers seriously.

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I wanted the customer to tell the guy to look at him when the guy talk to him and do not talk to another person when speaking to a customer.

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I wanted to let the people stop the call and listen to the customer.

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Instead, even though the manager had an important call, he should be actively listening to the customer’s needs and help the customer solve his problem at the same time.

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He could tell the person that he is on the phone with and tell him that just wait a sec and manage the things with the costumer nicely then he could talk to the person that he is on the phone with again.

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I what the people in the customer service stop the ☎️ and listen 👂 to the customer, he is v route to the customer

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The problem is that the people that who is working in the hotel is not listening to the customer he is talking to his friend.

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I would want to have more employees at the reception desk,so that if someone is actually on a phone call,then the other employee can help instead and there would be no problem.

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I would like the employee to pay attention to the customer and cancel the call with his girlfriend

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I wanted the service to be not talking to his phone, because he will be fired if he was not listening and the customer will be really angry and frustrated

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I think the receptionist can end the call first at the beginning, and then listen to the customer, which is called active listening. And also the receptionist can be nice to the customer, for example he can say “Hello, nice to meet you, thank you so much…etc.”.

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The manager was talking on the phone, lied and ignored the customer. He was pretending to type on the computer and help the customer but in fact he was talking on the phone for something else.

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The problem is the service manager didn’t listen to the customer but he is so focus on calling his wife on the hotel phone. When the customer is talking ,the service manager keeps on talking to the phone and did not pay attention and ignored the customer. Although the service manager is typing but he is typing thing that is not related to the customer check in number.

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The problem is that the person checking in is being ignored by the person checking him in.The person checking him in was too busy talking to his wife instead of focusing on the customer,and made him sad

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I think that I will call the hotel service boss to stop the hotel service manager to call the hotel phone and pay attention to me  what I am saying about.

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The problem is that the customer service is talking in the ☎️ and didn’t listen 👂 to the customer, he is just doing the things in the ☎️ but he is not thinking 🤔 of the things that about the customer

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The reception employee in the hotel is on a call talking to an businessman.I would like the employee to keep eye contact and try a bit more on doing his job

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I want to talk to the people that who is working in the hotel  properly but he is talking to me while he is talking to me.

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He should listen to the customer and stop the call because it is quite mean to the customer and they may report he.

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The people that service us are always not listening us and always talking the phone and don’t look at me to ask what you need

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The problem was that the receptionist was in a call while helping the customer to check in, but the receptionist was mostly concentrated in the call, not with the customer.

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The problem: the guy was on the phone talking to another person when the customer was talking to him and the guy did not look at the customer when he is talking to the customer.

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The service was very bad, when there costumer wanted to check in the manager just ignored the costumer.
And when the manager look on the computer I think he was lieing because he was talking to the phone.

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The service is bad, he was calling with someone and he didn’t listen to the customer, he even didn’t care what the customer said.

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The problem is the customer service only care about his phone call, he didn’t care about the customer and he don’t have any manners, he doesn’t even have any eye contact with the customer.

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The waiter was being rude unresponsive uninvolved indifference and apparently uninterested.
His personal phone call was important then the costemer but the waiter just ignore the costemer and just call with his girlfriend.

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1.bad service
2.take costumer’s stuff with out permission
3.very mean
4.does not pay attention to what the costumer says
5.keeps asking.for exp:”do you have a code”or”do you have a account?”
6.make costumer like he does not exist
7.very slow

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The problem is that the service manager is calling someone to the hotel phone and does not pay attention to a customer what he is saying to him about his room.

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The service of the hotel was very bad, it’s because when the customer was trying to check in to the hotel, the staff only cares about his personal phone call. He acted like that he wanted the customer to leave as soon as possible so he can continue the phone call.

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The service was very bad because the man is not listening to his customers  and he didn’t care about the customers permission about his because he was too busy talking with his phone

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Improve the service and add more worker and care about the customers first instead of your girlfriend

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The problem in the video shown in Teams is that the receptionist is in a phone call and didn’t care about the guests queuing up to check in,he is not using active listening.

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Sean                                                                  

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Sean                                                                  

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The problem is when the customer talk to him his personal phone call was more important then the  customer ,and he acted like he didn’t care weather the customer was there or not very rude

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The details of the problem is that the customer had a bad service because the people are having a telephone talk,so he didn’t care about the customer and his manner was very perfunctory .

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I want to chat in the hotel and I want the service be good to listen us and more and don’t do two things at the same time and he can’t write

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I want the customer service to be nice and do his job nicely and when the customers come stop what you are doing and help them.

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The problem is the customer service is bad and they don’t care about the customers because the person is calling his girlfriend.

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Problem:Customer service is bad the people don’t care about the customers not responding to customers

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I wanted the hotel staff to listen to the customer. He could have put the phone down and call the person he was talking to. Then the experience for the customer would be a lot better.