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Unit 001 - The Importance of Appearance and Behaviour i

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Unit 001 The Importance of Appearance and Behaviour in Customer Service

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Unit 102 - Legislation And Regulation Workbook (New)

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Unit 105 - Working in Customer service Workbook (New)

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C&G L1 Award for Introduction to customer Service Homework

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Employability Skills L1 Self-study Activity Guide

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Website link

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Founded in 1996, and formally incorporated in February 1997, we help our members improve their customers' experience and their own business performance.

For too long, customer service had been seen as an after-thought, part of after-sales activity. Instead, it is integral to the success and failure of organisations, and we are dedicated to increasing recognition of its importance. To support those working in service, we have created tools to assess organisational performance and identify key areas for improvement.

We have built a professional framework to help people gain and improve customer service skills. And we work hard to ensure customer service professionals get the recognition they deserve. If you believe in the importance of customer service as much as we do, get in touch and find out how becoming a member can raise your organisation's standards.

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We exist to improve your business performance by improving your customer experience. By working with business, the public sector and the Government, we are posi

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A video link to 36 great phrases to use when working in customer service in different situations.

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Derek Callan - English for Professionals

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36 English Phrases For Professional Customer Service (FREE PDF Guide)

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A short video on 8 good customer service skills

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8 Customer Serivce Skills Every Employee Should Know

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What were your thoughts on this clip?

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Service & Operational Excellence (Rowan Atkinson as Rufus, Gift Wrapping Scene, Love Actually)

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A video on poor customer service and what not to do

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CORPORATE VIDEO- Poor Customer Service Scenario "What not to do"

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A video explaining the essentials of the Supply of Goods and Services Act

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Sale of Goods and Supply of Services Act 1980-the Essentials - YouTube

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Share your videos with friends, family, and the world

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Consumer Protection from Unfair Trading Regulations 1987

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Consumer Protection from Unfair Trading Regulations 1987

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Consumer Protection from Unfair Trading Regulations - traders: OFT1008

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This guidance was intended to help traders to comply with the Consumer Protection from Unfair Trading Regulations 2008 (CPRs). It is replaced by ‘CMA207: unfair commercial practices’ from 6 April 2025.

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Consumer Credit Act 1974 - your consumer rights – CompactLaw UK

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All the course information and QR codes

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Career Progression - Business & Customer Service