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Committed to Quality Care: Meeting CQC Standards for Care Homes

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Committed to Quality Care: Meeting CQC Standards for Care Homes

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Ensuring the highest level of care for our loved ones is our top priority. That's why we always adhere to the CQC Standards for Care Homes, which cover everything from safety and cleanliness to staffing and resident well-being. At Swift Management Services Limited, we're committed to providing compassionate, person-centred care that meets these rigorous standards every day.

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Transform Your Care Home with Expert Management Consultancy Services

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Transform Your Care Home with Expert Management Consultancy Services

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Are you looking to improve the efficiency and effectiveness of your care home? Our Care Home Management Consultancy services can help! Our expert team will work with you to develop customized strategies and solutions tailored to your unique needs. Contact us today to learn more!

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Expert Advice on Achieving CQC Standards: Ensuring Quality Healthcare Compliance

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Expert Advice on Achieving CQC Standards: Ensuring Quality Healthcare Compliance

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If you're looking for advice on achieving CQC standards, look no further! We have a team of experts who can help guide you through the process and ensure that your organization meets all of the necessary standards. Our team has years of experience working with healthcare providers and can provide you with the knowledge and resources you need to achieve CQC compliance. From developing policies and procedures to staff training, we can help you every step of the way.

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The health and social care sector is one of the most regulated industries to work within. This is in part due to the significant effect it can have on the people that use the service coupled with the vulnerability of the client group.

The regulation of care homes since 2000 have been evolving year on year, following the implantation of the Care Standards Act and latterly the Health and Social Care Act.

CQC use many sources of information to build a picture of the health and social care settings they regulate. This includes inspection reports from other agencies such as local authorities, fire officers, environmental health inspectors, GP's, Social Workers and District Nurses as well as members of the public. All this information is used along with notifications from care homes as required by the health and social care act, as well as the annual return required to be submitted by Care Homes known in England as the PIR. Other sources available are also logged such as information on company websites and social media. All this information builds a picture of a health care setting prior to an inspection taking place and helps to decide on the regularity and types of inspection required.

Despite how excellent a service is; if there is no evidence to prove it the service risks getting grades less than they deserve. CQC rate homes in five categories these are: Safe, Responsive, Caring, Effective and Well led. They use the KLOE's to measure this. KLOE stands for Key Lines of Enquiry, and each of the five categories above have several KLOE's attached to them. Many have a cross over from one category to another. This means a care home manager needs to understand the KLOE's and have all the evidence to hand demonstrate compliance.

Many care home operators choose to use a care consultancy only when there is a problem to resolve but this could be a very short sighted view and whilst a care consultant is more than able to crisis manage, it is far better to engage their services to ensure their service is meeting standards, showcasing good practice and prevent the need for fire-fighting.

When looking at achieving CQC standards, increasing grades and demonstrating sustainable evidence Health and Social Care Consultants have a lot to offer. When we do visit a care home which has been rated inadequate, often staff, relatives and residents feel that the rating is unjust and is not reflective of the care home they know.

Building the evidence is singularly one of the most important things any care operator can do, some of it is simple but time-consuming, other elements need skill and understanding.

Care providers can encourage residents and relatives to complete online surveys such has completing a response card to Carehome.co.uk or directly to CQC. Keep pictures of events in and around the service as evidence of what has been taking place. Keep thank you cards and letters, along with letters of complaint. It is always about balancing the view. Every inspector knows that no service is perfect.

Many of our customers have taken advantage of our staff and resident and relative surveys; they are objective as they are independently undertaken, they are anonymous and as such seen to be a far more reliable form of survey than one undertaken internally. The team at Swift Management are also able to benchmark the results against other providers. Lesson learned are something CQC like to see and a simple response to the overall survey with a "you said" "we did" report to go with the results can go a long way in demonstrating that a provider takes what they hear seriously.

When a complaint is received, we can assist a provider in writing a response, which is meaningful appropriate and gives a clear indication of lessons learned. If the complainant is not satisfied again Swift Management can undertake an independent review. This is an option that shows transparency. We can assist care home managers with our KLOE inspections as these allow the home to showcase the evidence they have and make it easy for a manager to produce it at the time of an inspection. As we have previously said no service is perfect therefore a high-quality service improvement plan is vital to showcase your service. We have a tried and tested formula for this, and our support can keep you on track. It helps providers complete their PIR and again shows how the service is well led.

Regulatory Notifications are a legal requirement, but when our consultants visit a service the registered manager is often not reporting everything they should, this is sometimes because they do not see an incident as reportable or they do not want to bring the services reputation down, due to making the notification. This could not be further from the truth. Transparency and openness are something that CQC find reassuring, it shows the service has nothing to hide, and that improvements are consistent and ongoing. Our team helps registered managers overcome this and assist where necessary in tying back the issue to the action plan, thus making the action plan a live document. This again demonstrates transparency.

Providing a great service should be the principle aim of every provider within the health and social care sector, achieving CQC standards is not difficult, it is proving how you do so that is the challenge. Swift Management Services can provide you with support that allows you to do both.

One comment often seen in inspection reports relates to care documentation and care plans. The report usually highlights that they are not person centred or they do not reflect the care that is being given. Our consultants can provide training and support around writing person centred care plans but also audit care plans and other care documentation to show that they all link together. Many providers see the risk assessments, care plans and daily records as three distinct records but they are not and need to work hand in hand.

We also see examples of care plans that are documents which are neatly maintained and kept up to date for reviews or inspections but, the staff on the frontline do not have any knowledge of the contents. Again, our team help by implementing systems to ensure documentation is not only correct and detailed but also in use.

Achieving CQC standards and improving your ratings is usually about transparency, lesson learned and knowing your business and addressing issues. Our team of consultants at Swift Management are highly experienced in all these areas and can really make a difference which is why this year we are launching a package to support health and social care establishments meet the standards without breaking the bank.

When a care home, receives an inadequate rating they usually receive a local authority embargo meaning resident numbers fall with no new admissions, the private market falls away as people read your report and staff leave because they feel they do not want to be associated with an inadequate home, there is also usually an element of bad press. In an average 60 bed care home, receiving an inadequate rating can cost as much as £250k in lost revenue, increased training and agency costs etc therefore prevention must be better than cure especially for those people using our service.

The basis of CQC inspection is the Key Lines of Enquiry or KLOE standards. They apply to all services within the Health and Social Care sector. The industry needs to ensure they meet the standards laid down within the act and care homes are no different.

The team at Swift Management services have specialist social care consultants which assist Care Homes to meet the standards and increase their ratings. Every Health and Social Care service will be measured against five key elements, Safe, Caring, Responsive, Effective and Well Led. Ensuring Care Homes meet the Standards required in all elements of the inspection process can be complex for providers. The Care Home consultants within our team work with providers to ensure that the CQC standards are met in a care home and there is evidence of good practice to support this. A well-managed care home with good evidence of meeting the standards will afford a provider with a much better rating.

CQC is the regulatory body who regulates all Health and Social Care providers across England. The basis for CQC regulation is the Health and Social Care Act. Providers of Health and Social Care need to navigate the act and comply with it. The team at Swift Management Services work with all sector providers, Care Homes, Ambulance Services, GP & Dental practices, Domiciliary Care Agencies Private Hospitals and Hospices to offer practical advice and support in compliance with the act and support with the regulators.

It is important that providers comply with regulations, provide high standards of care and governance and be able to prove that is what they do, by maintain good records. One of the best ways of ensuring a provider is meeting CQC regulation is maintain a live working service improvement plan. It is best practice for providers to monitor themselves against the Key Lines of Enquiry used by CQC in the regulation process, document where evidence of compliance can be found and ensure that where a shortfall is identified it is part of the service improvement plan so that it is addressed in a realistic timeframe.

CQC is the regulatory body who regulates all Health and Social Care providers across England. The basis for CQC regulation is the Health and Social Care Act. Care Home Providers need to be able to interpret the act, meet the standards as well as manage their business. This can be a big task especially when faced with an inspection report which was not as expected. The team at Swift Management can support care home providers with all aspects of care home regulation, carry out Key Lines of Enquiry Inspections providing a comprehensive report, detailing where evidence can be found and what the shortfalls are. This can be translated into a service improvement plan.

We are also able to provide support to care home providers when the Regulators have decided to take enforcement action. We offer a comprehensive service, which assists in making swift and sustainable change to a service, thus reducing the risk of reputation damage and enforcement action.

CQC regulation commences with the registration of a new provider or service. Once registered this process is ongoing. Providers can find the process difficult to navigate and time consuming.

We can assist with all registration issues, and once registered any issues as they arise. Many of our clients make contact when less than favourable situations have occurred. We recommend discussing regulatory issues as early as possible in the process; do not wait for things to go too far.

We provide support and advice on the completion of factual accuracy submissions, which are both timebound and evidenced based. This means expertise in this area is vital, as the evidence you provide can make all the difference to your appeal.

Our team are able to offer advice on Notices of Proposals and Notices of Decisions, assist in preparation of action plans, and provide support to bring them to fruition. Prompt decisive action is required, and we have managed these situations before, where for many providers this will be the first time.

The way potential providers or current providers present themselves to the regulators is vital as it can instil confidence and reduce risks. We offer services from mock inspections to full regulatory support with issues. The aim of the mock inspection is to identify and assist you to rectify issues before a regulatory inspection. We provide the service with the evidence base they need to ensure a fruitful regulatory inspection.

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Advice on CQC Regulation | Achieving CQC Standards - Swift Management Services

# data[].attributes.attachment_link.description
The health and social care sector is one of the most regulated industries to work within. This is in part due to the significant effect it can have on the people that use the service coupled with the vulnerability of the client group.

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CQC Regulations for Care Homes: Ensuring Quality and Safety for Residents

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CQC Regulations for Care Homes: Ensuring Quality and Safety for Residents

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Check out these important CQC regulations for care homes! It's crucial that we ensure the safety and wellbeing of our elderly loved ones. Learn more about the measures in place to guarantee quality care.

# data[].attributes.attachment_link.readable_text
The health and social care sector is one of the most regulated industries to work within. This is in part due to the significant effect it can have on the people that use the service coupled with the vulnerability of the client group.

The regulation of care homes since 2000 have been evolving year on year, following the implantation of the Care Standards Act and latterly the Health and Social Care Act.

CQC use many sources of information to build a picture of the health and social care settings they regulate. This includes inspection reports from other agencies such as local authorities, fire officers, environmental health inspectors, GP's, Social Workers and District Nurses as well as members of the public. All this information is used along with notifications from care homes as required by the health and social care act, as well as the annual return required to be submitted by Care Homes known in England as the PIR. Other sources available are also logged such as information on company websites and social media. All this information builds a picture of a health care setting prior to an inspection taking place and helps to decide on the regularity and types of inspection required.

Despite how excellent a service is; if there is no evidence to prove it the service risks getting grades less than they deserve. CQC rate homes in five categories these are: Safe, Responsive, Caring, Effective and Well led. They use the KLOE's to measure this. KLOE stands for Key Lines of Enquiry, and each of the five categories above have several KLOE's attached to them. Many have a cross over from one category to another. This means a care home manager needs to understand the KLOE's and have all the evidence to hand demonstrate compliance.

Many care home operators choose to use a care consultancy only when there is a problem to resolve but this could be a very short sighted view and whilst a care consultant is more than able to crisis manage, it is far better to engage their services to ensure their service is meeting standards, showcasing good practice and prevent the need for fire-fighting.

When looking at achieving CQC standards, increasing grades and demonstrating sustainable evidence Health and Social Care Consultants have a lot to offer. When we do visit a care home which has been rated inadequate, often staff, relatives and residents feel that the rating is unjust and is not reflective of the care home they know.

Building the evidence is singularly one of the most important things any care operator can do, some of it is simple but time-consuming, other elements need skill and understanding.

Care providers can encourage residents and relatives to complete online surveys such has completing a response card to Carehome.co.uk or directly to CQC. Keep pictures of events in and around the service as evidence of what has been taking place. Keep thank you cards and letters, along with letters of complaint. It is always about balancing the view. Every inspector knows that no service is perfect.

Many of our customers have taken advantage of our staff and resident and relative surveys; they are objective as they are independently undertaken, they are anonymous and as such seen to be a far more reliable form of survey than one undertaken internally. The team at Swift Management are also able to benchmark the results against other providers. Lesson learned are something CQC like to see and a simple response to the overall survey with a "you said" "we did" report to go with the results can go a long way in demonstrating that a provider takes what they hear seriously.

When a complaint is received, we can assist a provider in writing a response, which is meaningful appropriate and gives a clear indication of lessons learned. If the complainant is not satisfied again Swift Management can undertake an independent review. This is an option that shows transparency. We can assist care home managers with our KLOE inspections as these allow the home to showcase the evidence they have and make it easy for a manager to produce it at the time of an inspection. As we have previously said no service is perfect therefore a high-quality service improvement plan is vital to showcase your service. We have a tried and tested formula for this, and our support can keep you on track. It helps providers complete their PIR and again shows how the service is well led.

Regulatory Notifications are a legal requirement, but when our consultants visit a service the registered manager is often not reporting everything they should, this is sometimes because they do not see an incident as reportable or they do not want to bring the services reputation down, due to making the notification. This could not be further from the truth. Transparency and openness are something that CQC find reassuring, it shows the service has nothing to hide, and that improvements are consistent and ongoing. Our team helps registered managers overcome this and assist where necessary in tying back the issue to the action plan, thus making the action plan a live document. This again demonstrates transparency.

Providing a great service should be the principle aim of every provider within the health and social care sector, achieving CQC standards is not difficult, it is proving how you do so that is the challenge. Swift Management Services can provide you with support that allows you to do both.

One comment often seen in inspection reports relates to care documentation and care plans. The report usually highlights that they are not person centred or they do not reflect the care that is being given. Our consultants can provide training and support around writing person centred care plans but also audit care plans and other care documentation to show that they all link together. Many providers see the risk assessments, care plans and daily records as three distinct records but they are not and need to work hand in hand.

We also see examples of care plans that are documents which are neatly maintained and kept up to date for reviews or inspections but, the staff on the frontline do not have any knowledge of the contents. Again, our team help by implementing systems to ensure documentation is not only correct and detailed but also in use.

Achieving CQC standards and improving your ratings is usually about transparency, lesson learned and knowing your business and addressing issues. Our team of consultants at Swift Management are highly experienced in all these areas and can really make a difference which is why this year we are launching a package to support health and social care establishments meet the standards without breaking the bank.

When a care home, receives an inadequate rating they usually receive a local authority embargo meaning resident numbers fall with no new admissions, the private market falls away as people read your report and staff leave because they feel they do not want to be associated with an inadequate home, there is also usually an element of bad press. In an average 60 bed care home, receiving an inadequate rating can cost as much as £250k in lost revenue, increased training and agency costs etc therefore prevention must be better than cure especially for those people using our service.

The basis of CQC inspection is the Key Lines of Enquiry or KLOE standards. They apply to all services within the Health and Social Care sector. The industry needs to ensure they meet the standards laid down within the act and care homes are no different.

The team at Swift Management services have specialist social care consultants which assist Care Homes to meet the standards and increase their ratings. Every Health and Social Care service will be measured against five key elements, Safe, Caring, Responsive, Effective and Well Led. Ensuring Care Homes meet the Standards required in all elements of the inspection process can be complex for providers. The Care Home consultants within our team work with providers to ensure that the CQC standards are met in a care home and there is evidence of good practice to support this. A well-managed care home with good evidence of meeting the standards will afford a provider with a much better rating.

CQC is the regulatory body who regulates all Health and Social Care providers across England. The basis for CQC regulation is the Health and Social Care Act. Providers of Health and Social Care need to navigate the act and comply with it. The team at Swift Management Services work with all sector providers, Care Homes, Ambulance Services, GP & Dental practices, Domiciliary Care Agencies Private Hospitals and Hospices to offer practical advice and support in compliance with the act and support with the regulators.

It is important that providers comply with regulations, provide high standards of care and governance and be able to prove that is what they do, by maintain good records. One of the best ways of ensuring a provider is meeting CQC regulation is maintain a live working service improvement plan. It is best practice for providers to monitor themselves against the Key Lines of Enquiry used by CQC in the regulation process, document where evidence of compliance can be found and ensure that where a shortfall is identified it is part of the service improvement plan so that it is addressed in a realistic timeframe.

CQC is the regulatory body who regulates all Health and Social Care providers across England. The basis for CQC regulation is the Health and Social Care Act. Care Home Providers need to be able to interpret the act, meet the standards as well as manage their business. This can be a big task especially when faced with an inspection report which was not as expected. The team at Swift Management can support care home providers with all aspects of care home regulation, carry out Key Lines of Enquiry Inspections providing a comprehensive report, detailing where evidence can be found and what the shortfalls are. This can be translated into a service improvement plan.

We are also able to provide support to care home providers when the Regulators have decided to take enforcement action. We offer a comprehensive service, which assists in making swift and sustainable change to a service, thus reducing the risk of reputation damage and enforcement action.

CQC regulation commences with the registration of a new provider or service. Once registered this process is ongoing. Providers can find the process difficult to navigate and time consuming.

We can assist with all registration issues, and once registered any issues as they arise. Many of our clients make contact when less than favourable situations have occurred. We recommend discussing regulatory issues as early as possible in the process; do not wait for things to go too far.

We provide support and advice on the completion of factual accuracy submissions, which are both timebound and evidenced based. This means expertise in this area is vital, as the evidence you provide can make all the difference to your appeal.

Our team are able to offer advice on Notices of Proposals and Notices of Decisions, assist in preparation of action plans, and provide support to bring them to fruition. Prompt decisive action is required, and we have managed these situations before, where for many providers this will be the first time.

The way potential providers or current providers present themselves to the regulators is vital as it can instil confidence and reduce risks. We offer services from mock inspections to full regulatory support with issues. The aim of the mock inspection is to identify and assist you to rectify issues before a regulatory inspection. We provide the service with the evidence base they need to ensure a fruitful regulatory inspection.

# data[].attributes.attachment_link.title
Advice on CQC Regulation | Achieving CQC Standards - Swift Management Services

# data[].attributes.attachment_link.description
The health and social care sector is one of the most regulated industries to work within. This is in part due to the significant effect it can have on the people that use the service coupled with the vulnerability of the client group.

# data[].attributes.body
Care management services are there to help you live your best life. They are personalised based on your individual needs and preferences. Each service is unique, and they're all free through your private health insurance! Find out more about what are care management services!!

# data[].attributes.attachment_link.title
What are Care Management Services - Swift Management Services

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Learn about Care Management Services offered by Swift Management Services. Our expert team provides personalized care coordination, and guidance to ensure optimal care delivery. Trust us to streamline your processes and improve the overall quality of care for your organization.

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Know about What are Care Management Services

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Know about What are Care Management Services

# data[].attributes.body
Care management services are there to help you live your best life. They are personalised based on your individual needs and preferences. Each service is unique, and they're all free through your private health insurance! Find out more about what are care management services!!

# data[].attributes.headline
Everything You Need to Know About CQC Standards for Care Homes

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Everything You Need to Know About CQC Standards for Care Homes

# data[].attributes.body
The basis of CQC inspection is the Key Lines of Enquiry or KLOE standards. They apply to all services within the Health and Social Care sector. The industry needs to ensure they meet the standards laid down within the act and care homes are no different. Visit us to know more about CQC Standards for Care Homes.

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We are a nursing home consulting service that helps nursing homes get better with our reports, evaluations and other products. Learn more at https://swiftmanagement.org.uk/.

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Care compliance consultants supporting
health and social care providers

We’ll help your health and social care service thrive.

Improve Your
CQC Rating

Increase
Staff Motivation

Deliver
Quality Care

Running a health or social care service can be challenging.

Do you want to provide the best possible care for your
residents or patients?

Do you need to improve your CQC rating?

Are you worried about your next inspection?

Has your revenue been damaged by a poor inspection report?

You need to keep up with paperwork and staffing issues, all whilst juggling the day-to-day running of your establishment. You also need to improve your CQC rating – but with so many regulations and changing standards, it’s difficult to know where to start.

You don’t need to feel overwhelmed. We’re here to make sure you’re always prepared and ready for inspection.

Your support starts here...

As a client of Swift Management Services, you will benefit from our expertise as registered nurses and care home managers.

We know the impact your CQC rating has on your staff and business, and how daunting the inspections can be. So, we’re here to give you the guidance you need to improve both care standards and CQC ratings.

We’ll start by listening to find out what needs to be done, and then tailor an improvement plan for you.

A plan without action doesn’t help anyone, so we won’t stop halfway. We’ll help you implement the changes, giving you the skills and procedures you need to improve your rating. Now, your healthcare organisation can thrive.

We're here to guide you...

Interim management

Feedback surveys

Crisis management

Staff training

Regulatory support

Retained services

Strategic reviews

Expert witnesses

CQC mock inspections

We're here to guide you...

Interim management

Feedback surveys

Crisis management

Staff training

Regulatory support

Retained services

Strategic reviews

Expert witnesses

CQC mock inspections

Let’s get started...

We’ll help you create a clear vision and processes
to deliver high-quality care and support.

We will start by listening to find out what needs to be done and work with you to tailor an improvement plan.

We will then provide as much
support as you need throughout the
change process to embed the
improvements and improve your rating.

3

Improve standards.
Improve CQC ratings.
Improve reputation

Let’s get started...

We’ll help you create a clear vision and processes
to deliver high-quality care and support.

We will start by listening to find out what needs to be done and work with you to tailor an improvement plan.

We will then provide as much
support as you need throughout the
change process to embed the
improvements and improve your rating.

Improve standards.
Improve CQC ratings.
Improve reputation

Our Team has The Expertise

Robert York and Christopher Stringer are the founders of Swift Management Services Limited. They are both highly experienced  in the health sector, having worked for the NHS, Private and  Charitable providers. We believe that taking time to understand  your situation can bring about an effective and sustainable outcome.

Just a quick message to thank you for your help last year. We were successful in our registration (What took five months before took three weeks this time). We will keep you as our go-to person if we need help!

David D- Domiciliary Care Provider Domiciliary Care Provider

I employed Swift Management Services Limited due to an increasing number of issues within my business. Despite my best efforts with the authorities/CQC and the employment of previous consultants, the situation did not seem to be getting any better. I rang them one afternoon in complete desperation not knowing what to do next. They took time to listen to my concerns and got to work straight away, tackling the lists of paperwork and within a matter of days things began to look clearer. They produced a comprehensive action plan. They had a firm grip of the situation often going above and beyond to help me and the staff who were already under immense stress, due to the threat of immediate closure by CQC. They are professional and realistic keeping me updated at every step of the way - often shouldering a lot of the burden. They were a huge help to me and my business.

Mrs K. A. Davies- Proprietor CEO

We have engaged the services of Swift Management Services Limited since November 2019. Our initial contract with them was to help us with an Inadequate rating and embargo. The team quickly gained the trust of the local authority and CQC and represented us throughout this period. We have had KLOE reports and action plans, these have helped us to keep on track and make improvements. They have also represented us at Safeguarding/Provider improvement meetings with the authorities, which helped considerably the addition of monthly audits and update reports the regulators understood how seriously we took making improvements. Since then our improvements have been recognised by both the local Care Home Support team and more importantly CQC. We have now taken out a retained service contract to support me as the provider and my registered manager. We now see the Swift Team as part of the Fouracres family as we work so closely together. Being able to call them whenever we have a question or concern has brought me peace of mind and I really appreciate the level of support given. I would have no hesitation in recommending Swift Management Services, our main point of contact is Robert York and Christopher Stringer although we have at one point or another had contact with a number of their team as the variety of experience that they bring means that audits are always from a fresh pair of eyes, enabling us to identify areas for improvement.

Mrs Philomena Okoron-Kwo Provider

Just a quick message to thank you for your help last year. We were successful in our registration (What took five months before took three weeks this time). We will keep you as our go-to person if we need help!

David D- Domiciliary Care Provider Domiciliary Care Provider

I employed Swift Management Services Limited due to an increasing number of issues within my business. Despite my best efforts with the authorities/CQC and the employment of previous consultants, the situation did not seem to be getting any better. I rang them one afternoon in complete desperation not knowing what to do next. They took time to listen to my concerns and got to work straight away, tackling the lists of paperwork and within a matter of days things began to look clearer. They produced a comprehensive action plan. They had a firm grip of the situation often going above and beyond to help me and the staff who were already under immense stress, due to the threat of immediate closure by CQC. They are professional and realistic keeping me updated at every step of the way - often shouldering a lot of the burden. They were a huge help to me and my business.

Mrs K. A. Davies- Proprietor CEO

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What would a positive CQC rating mean to you?

CQC inspections shouldn't keep you awake at night

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Healthcare Sector Consultancy Services - Swift Management Services

# data[].attributes.attachment_link.description
Swift Management Services is offering expert support to health and social care providers, to deliver quality care services through audit, using innovative research based action plans from our dedicated team.

# data[].attributes.headline
What You Need to Know About CQC Standards for Care Homes

# data[].attributes.subject
What You Need to Know About CQC Standards for Care Homes

# data[].attributes.body
The Care Quality Commission, or CQC, is the government-approved regulator of health and social care services in England. The primary role of the CQC is to ensure that health and social care services are safe, provide good quality care, and treat people with respect and dignity – all essential elements of quality health care. Visit our website and get more details about CQC Standards for Care Homes.

# data[].attributes.attachment_link.readable_text
The health and social care sector is one of the most regulated industries to work within. This is in part due to the significant effect it can have on the people that use the service coupled with the vulnerability of the client group.

The regulation of care homes since 2000 have been evolving year on year, following the implantation of the Care Standards Act and latterly the Health and Social Care Act.

CQC use many sources of information to build a picture of the health and social care settings they regulate. This includes inspection reports from other agencies such as local authorities, fire officers, environmental health inspectors, GP's, Social Workers and District Nurses as well as members of the public. All this information is used along with notifications from care homes as required by the health and social care act, as well as the annual return required to be submitted by Care Homes known in England as the PIR. Other sources available are also logged such as information on company websites and social media. All this information builds a picture of a health care setting prior to an inspection taking place and helps to decide on the regularity and types of inspection required.

Despite how excellent a service is; if there is no evidence to prove it the service risks getting grades less than they deserve. CQC rate homes in five categories these are: Safe, Responsive, Caring, Effective and Well led. They use the KLOE's to measure this. KLOE stands for Key Lines of Enquiry, and each of the five categories above have several KLOE's attached to them. Many have a cross over from one category to another. This means a care home manager needs to understand the KLOE's and have all the evidence to hand demonstrate compliance.

Many care home operators choose to use a care consultancy only when there is a problem to resolve but this could be a very short sighted view and whilst a care consultant is more than able to crisis manage, it is far better to engage their services to ensure their service is meeting standards, showcasing good practice and prevent the need for fire-fighting.

When looking at achieving CQC standards, increasing grades and demonstrating sustainable evidence Health and Social Care Consultants have a lot to offer. When we do visit a care home which has been rated inadequate, often staff, relatives and residents feel that the rating is unjust and is not reflective of the care home they know.

Building the evidence is singularly one of the most important things any care operator can do, some of it is simple but time-consuming, other elements need skill and understanding.

Care providers can encourage residents and relatives to complete online surveys such has completing a response card to Carehome.co.uk or directly to CQC. Keep pictures of events in and around the service as evidence of what has been taking place. Keep thank you cards and letters, along with letters of complaint. It is always about balancing the view. Every inspector knows that no service is perfect.

Many of our customers have taken advantage of our staff and resident and relative surveys; they are objective as they are independently undertaken, they are anonymous and as such seen to be a far more reliable form of survey than one undertaken internally. The team at Swift Management are also able to benchmark the results against other providers. Lesson learned are something CQC like to see and a simple response to the overall survey with a "you said" "we did" report to go with the results can go a long way in demonstrating that a provider takes what they hear seriously.

When a complaint is received, we can assist a provider in writing a response, which is meaningful appropriate and gives a clear indication of lessons learned. If the complainant is not satisfied again Swift Management can undertake an independent review. This is an option that shows transparency. We can assist care home managers with our KLOE inspections as these allow the home to showcase the evidence they have and make it easy for a manager to produce it at the time of an inspection. As we have previously said no service is perfect therefore a high-quality service improvement plan is vital to showcase your service. We have a tried and tested formula for this, and our support can keep you on track. It helps providers complete their PIR and again shows how the service is well led.

Regulatory Notifications are a legal requirement, but when our consultants visit a service the registered manager is often not reporting everything they should, this is sometimes because they do not see an incident as reportable or they do not want to bring the services reputation down, due to making the notification. This could not be further from the truth. Transparency and openness are something that CQC find reassuring, it shows the service has nothing to hide, and that improvements are consistent and ongoing. Our team helps registered managers overcome this and assist where necessary in tying back the issue to the action plan, thus making the action plan a live document. This again demonstrates transparency.

Providing a great service should be the principle aim of every provider within the health and social care sector, achieving CQC standards is not difficult, it is proving how you do so that is the challenge. Swift Management Services can provide you with support that allows you to do both.

One comment often seen in inspection reports relates to care documentation and care plans. The report usually highlights that they are not person centred or they do not reflect the care that is being given. Our consultants can provide training and support around writing person centred care plans but also audit care plans and other care documentation to show that they all link together. Many providers see the risk assessments, care plans and daily records as three distinct records but they are not and need to work hand in hand.

We also see examples of care plans that are documents which are neatly maintained and kept up to date for reviews or inspections but, the staff on the frontline do not have any knowledge of the contents. Again, our team help by implementing systems to ensure documentation is not only correct and detailed but also in use.

Achieving CQC standards and improving your ratings is usually about transparency, lesson learned and knowing your business and addressing issues. Our team of consultants at Swift Management are highly experienced in all these areas and can really make a difference which is why this year we are launching a package to support health and social care establishments meet the standards without breaking the bank.

When a care home, receives an inadequate rating they usually receive a local authority embargo meaning resident numbers fall with no new admissions, the private market falls away as people read your report and staff leave because they feel they do not want to be associated with an inadequate home, there is also usually an element of bad press. In an average 60 bed care home, receiving an inadequate rating can cost as much as £250k in lost revenue, increased training and agency costs etc therefore prevention must be better than cure especially for those people using our service.

The basis of CQC inspection is the Key Lines of Enquiry or KLOE standards. They apply to all services within the Health and Social Care sector. The industry needs to ensure they meet the standards laid down within the act and care homes are no different.

The team at Swift Management services have specialist social care consultants which assist Care Homes to meet the standards and increase their ratings. Every Health and Social Care service will be measured against five key elements, Safe, Caring, Responsive, Effective and Well Led. Ensuring Care Homes meet the Standards required in all elements of the inspection process can be complex for providers. The Care Home consultants within our team work with providers to ensure that the CQC standards are met in a care home and there is evidence of good practice to support this. A well-managed care home with good evidence of meeting the standards will afford a provider with a much better rating.

CQC is the regulatory body who regulates all Health and Social Care providers across England. The basis for CQC regulation is the Health and Social Care Act. Providers of Health and Social Care need to navigate the act and comply with it. The team at Swift Management Services work with all sector providers, Care Homes, Ambulance Services, GP & Dental practices, Domiciliary Care Agencies Private Hospitals and Hospices to offer practical advice and support in compliance with the act and support with the regulators.

It is important that providers comply with regulations, provide high standards of care and governance and be able to prove that is what they do, by maintain good records. One of the best ways of ensuring a provider is meeting CQC regulation is maintain a live working service improvement plan. It is best practice for providers to monitor themselves against the Key Lines of Enquiry used by CQC in the regulation process, document where evidence of compliance can be found and ensure that where a shortfall is identified it is part of the service improvement plan so that it is addressed in a realistic timeframe.

CQC is the regulatory body who regulates all Health and Social Care providers across England. The basis for CQC regulation is the Health and Social Care Act. Care Home Providers need to be able to interpret the act, meet the standards as well as manage their business. This can be a big task especially when faced with an inspection report which was not as expected. The team at Swift Management can support care home providers with all aspects of care home regulation, carry out Key Lines of Enquiry Inspections providing a comprehensive report, detailing where evidence can be found and what the shortfalls are. This can be translated into a service improvement plan.

We are also able to provide support to care home providers when the Regulators have decided to take enforcement action. We offer a comprehensive service, which assists in making swift and sustainable change to a service, thus reducing the risk of reputation damage and enforcement action.

CQC regulation commences with the registration of a new provider or service. Once registered this process is ongoing. Providers can find the process difficult to navigate and time consuming.

We can assist with all registration issues, and once registered any issues as they arise. Many of our clients make contact when less than favourable situations have occurred. We recommend discussing regulatory issues as early as possible in the process; do not wait for things to go too far.

We provide support and advice on the completion of factual accuracy submissions, which are both timebound and evidenced based. This means expertise in this area is vital, as the evidence you provide can make all the difference to your appeal.

Our team are able to offer advice on Notices of Proposals and Notices of Decisions, assist in preparation of action plans, and provide support to bring them to fruition. Prompt decisive action is required, and we have managed these situations before, where for many providers this will be the first time.

The way potential providers or current providers present themselves to the regulators is vital as it can instil confidence and reduce risks. We offer services from mock inspections to full regulatory support with issues. The aim of the mock inspection is to identify and assist you to rectify issues before a regulatory inspection. We provide the service with the evidence base they need to ensure a fruitful regulatory inspection.

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Advice on CQC Regulation | Achieving CQC Standards - Swift Management Services

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The health and social care sector is one of the most regulated industries to work within. This is in part due to the significant effect it can have on the people that use the service coupled with the vulnerability of the client group.

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Know about What are Care Management Services

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Know about What are Care Management Services

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Care management services help you receive the medical treatment you need. These services can include planning, coordinating, and monitoring your care to help you stay healthy and independent. Find out more about  what are care management services

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What are Care Management Services - Swift Management Services

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Learn about Care Management Services offered by Swift Management Services. Our expert team provides personalized care coordination, and guidance to ensure optimal care delivery. Trust us to streamline your processes and improve the overall quality of care for your organization.

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Swift Management Services Limited is the leading Nursing Home Management Consultant. Our consultants ensure your home has a caring and professional approach to administration, accounting and marketing. Visit us today!

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Care compliance consultants supporting
health and social care providers

We’ll help your health and social care service thrive.

Improve Your
CQC Rating

Increase
Staff Motivation

Deliver
Quality Care

Running a health or social care service can be challenging.

Do you want to provide the best possible care for your
residents or patients?

Do you need to improve your CQC rating?

Are you worried about your next inspection?

Has your revenue been damaged by a poor inspection report?

You need to keep up with paperwork and staffing issues, all whilst juggling the day-to-day running of your establishment. You also need to improve your CQC rating – but with so many regulations and changing standards, it’s difficult to know where to start.

You don’t need to feel overwhelmed. We’re here to make sure you’re always prepared and ready for inspection.

Your support starts here...

As a client of Swift Management Services, you will benefit from our expertise as registered nurses and care home managers.

We know the impact your CQC rating has on your staff and business, and how daunting the inspections can be. So, we’re here to give you the guidance you need to improve both care standards and CQC ratings.

We’ll start by listening to find out what needs to be done, and then tailor an improvement plan for you.

A plan without action doesn’t help anyone, so we won’t stop halfway. We’ll help you implement the changes, giving you the skills and procedures you need to improve your rating. Now, your healthcare organisation can thrive.

We're here to guide you...

Interim management

Feedback surveys

Crisis management

Staff training

Regulatory support

Retained services

Strategic reviews

Expert witnesses

CQC mock inspections

We're here to guide you...

Interim management

Feedback surveys

Crisis management

Staff training

Regulatory support

Retained services

Strategic reviews

Expert witnesses

CQC mock inspections

Let’s get started...

We’ll help you create a clear vision and processes
to deliver high-quality care and support.

We will start by listening to find out what needs to be done and work with you to tailor an improvement plan.

We will then provide as much
support as you need throughout the
change process to embed the
improvements and improve your rating.

3

Improve standards.
Improve CQC ratings.
Improve reputation

Let’s get started...

We’ll help you create a clear vision and processes
to deliver high-quality care and support.

We will start by listening to find out what needs to be done and work with you to tailor an improvement plan.

We will then provide as much
support as you need throughout the
change process to embed the
improvements and improve your rating.

Improve standards.
Improve CQC ratings.
Improve reputation

Our Team has The Expertise

Robert York and Christopher Stringer are the founders of Swift Management Services Limited. They are both highly experienced  in the health sector, having worked for the NHS, Private and  Charitable providers. We believe that taking time to understand  your situation can bring about an effective and sustainable outcome.

Just a quick message to thank you for your help last year. We were successful in our registration (What took five months before took three weeks this time). We will keep you as our go-to person if we need help!

David D- Domiciliary Care Provider Domiciliary Care Provider

I employed Swift Management Services Limited due to an increasing number of issues within my business. Despite my best efforts with the authorities/CQC and the employment of previous consultants, the situation did not seem to be getting any better. I rang them one afternoon in complete desperation not knowing what to do next. They took time to listen to my concerns and got to work straight away, tackling the lists of paperwork and within a matter of days things began to look clearer. They produced a comprehensive action plan. They had a firm grip of the situation often going above and beyond to help me and the staff who were already under immense stress, due to the threat of immediate closure by CQC. They are professional and realistic keeping me updated at every step of the way - often shouldering a lot of the burden. They were a huge help to me and my business.

Mrs K. A. Davies- Proprietor CEO

We have engaged the services of Swift Management Services Limited since November 2019. Our initial contract with them was to help us with an Inadequate rating and embargo. The team quickly gained the trust of the local authority and CQC and represented us throughout this period. We have had KLOE reports and action plans, these have helped us to keep on track and make improvements. They have also represented us at Safeguarding/Provider improvement meetings with the authorities, which helped considerably the addition of monthly audits and update reports the regulators understood how seriously we took making improvements. Since then our improvements have been recognised by both the local Care Home Support team and more importantly CQC. We have now taken out a retained service contract to support me as the provider and my registered manager. We now see the Swift Team as part of the Fouracres family as we work so closely together. Being able to call them whenever we have a question or concern has brought me peace of mind and I really appreciate the level of support given. I would have no hesitation in recommending Swift Management Services, our main point of contact is Robert York and Christopher Stringer although we have at one point or another had contact with a number of their team as the variety of experience that they bring means that audits are always from a fresh pair of eyes, enabling us to identify areas for improvement.

Mrs Philomena Okoron-Kwo Provider

Just a quick message to thank you for your help last year. We were successful in our registration (What took five months before took three weeks this time). We will keep you as our go-to person if we need help!

David D- Domiciliary Care Provider Domiciliary Care Provider

I employed Swift Management Services Limited due to an increasing number of issues within my business. Despite my best efforts with the authorities/CQC and the employment of previous consultants, the situation did not seem to be getting any better. I rang them one afternoon in complete desperation not knowing what to do next. They took time to listen to my concerns and got to work straight away, tackling the lists of paperwork and within a matter of days things began to look clearer. They produced a comprehensive action plan. They had a firm grip of the situation often going above and beyond to help me and the staff who were already under immense stress, due to the threat of immediate closure by CQC. They are professional and realistic keeping me updated at every step of the way - often shouldering a lot of the burden. They were a huge help to me and my business.

Mrs K. A. Davies- Proprietor CEO

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Healthcare Sector Consultancy Services - Swift Management Services

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Swift Management Services is offering expert support to health and social care providers, to deliver quality care services through audit, using innovative research based action plans from our dedicated team.

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Know about What are Care Management Services

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Know about What are Care Management Services

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Care management services are there to help you live your best life. They are personalised based on your individual needs and preferences. Each service is unique, and they're all free through your private health insurance! Find out more about what are care management services!!

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What are Care Management Services - Swift Management Services

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Learn about Care Management Services offered by Swift Management Services. Our expert team provides personalized care coordination, and guidance to ensure optimal care delivery. Trust us to streamline your processes and improve the overall quality of care for your organization.

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Get to know about the Best Home Care Business Consultants

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Get to know about the Best Home Care Business Consultants

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Swift Management Services is a home care business management and consultancy company. The home care industry's most widely used software, Home Care HQ (HCHQ) is designed to help home care providers grow, streamline operations and work smarter. Visit us and get to know about the best Home Care Business Consultants in UK.

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WE CAN ASSIST WITH:

Strategic review of your care service, from securing bank funding, to developing new services, we have the necessary experience to help you achieve your goals.

Crisis Management at both board and individual service level, assisting you to resolve situations and more importantly put into place strategies to prevent future reoccurrences.

Care and Compliance reviews and/or ongoing support to develop your staff and systems to provide the vital evidence that regulators are looking for.

Advice on staff compliment and recruitment. As services and clients change, it is important that you review your staff compliment, to ensure that you are delivering on expectations. With the prolonged shortage of registered nurses, many providers are considering how they can maintain their service. We can support you by providing the opportunity to review your existing team skills and ensure that they are deployed in the most effective way.

Coaching and mentorship

Quality systems and bespoke policy documents and reviews. Keeping abreast of the various changes in regulatory requirements means that your documentation and systems also have to reflect current practice. Our team is able to provide a complete suite of policy documents, as well as bespoke policies and procedures, rather than trying to make one size all fit approach work.

Liaison with Local Authorities and Regulators can be a minefield. Let us help you negotiate your way through discussions about fees, commissioning arrangements, referrals, and complaints management. We have extensive experience in securing fee reviews, contracted beds, and complaints resolution. We are adept at working with regulators to achieve registration of new services, or variations to existing categories of care to enable your service to meet the local requirements of your market place.

Long term outsourced management for companies and services. We can provide both long and short-term management support for your service or company and have consultants available with experience in General Management, Surgery, Intensive Care, Administration, Catering, Quality Systems, Audit, Service Design, Tendering, Care Plan review.

Liaison with local authorities, regulators, to support the resolving issues.

Care Home Support

Care Home support can mean different things to different people. The team at Swift Management can offer support in the management of all care services, from providing interim staff which are required manage the service to supporting and developing existing staff to grow.

We have consultants experienced in managing care homes who are adept at advising on change programmes. We will work with a provider to achieve what they need to achieve.

We can offer support with:

Nursing and Care Management

Administration - Financial and Non-Financial

General Management advice support and mentorship

Fee Reviews

Attendance at Meetings to represent or support managers or providers

Assist in the budget setting process

Advise on implementation of computer systems.

Provide Training in Clinical and non-clinical aspects of Care Home Management

Undertake Care Reviews

Mock Inspections

Interim Management

New Service Design

Strategic Reviews

Complaint resolution

Risk Management

The phrase care home support encompasses many of the services we offer. We can put them into a package which means costs can be controlled and the services tailored to your needs. Every project is overseen by a senior member of our consultancy team and a specific consultant is assigned who are best able to achieve our client's goals.

Many of our clients take advantage of our retained consultant services and build on this basic package. This means that the consultant you work with already understands your operation and is aware of the issues and is quickly able to assist.

Care Home Support Team

The care home support team is led by Christopher Stringer who has over 20 years' experience in the care home sector. His skills as a nurse and as a finance director and chief operating officer, makes him the ideal person to manage any support project.

Where complex regulatory issues are encountered Robert York manages the assignment, as he has significant regulatory experience from Hospitals to Care Homes and can navigate the complexities of regulation within the industry.

Both work with a team of consultants, some are associates and others directly appointed by Swift Management. This extensive team means we have consultants able to work across the three care regulators in England, Scotland, and Wales.

The aim of the team is to provide rapid and consistent support to a care home whatever their specific needs are.

All our consultants have gone through a robust recruitment process and have fully transferable DBS checks at an enhanced level, for both adults and children, which means whatever the service you need support with, our consultants have been fully tested.

Care Home Consultant Midlands

Due to the volume of work we have seen in the Midlands we have appointed a member of our team, who specifically overseas this client group. This has proved invaluable to the service we provide. Sharon Payne joined the team almost 2 years ago as a staff member.

Sharon has 30 year plus experience within the Social Care Sector, having held many roles and has a reputation for successfully leading rapid turnaround projects, which have seen significant improvements in regulatory ratings. Where necessary, Sharon is supported by associate consultants to achieve our client's goals.

All our services are based on pre agreed action plans, which are formulated by our clients and our senior consultants at the commencement of any project. This means there are clear measurable goals to be achieved in a pre-agreed timeframe.

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Care Home Consultants Midlands, UK - Swift Management Services

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Best Care Home Consultant in England. We provide care home consultancy, mock inspections, business development, legal support and Catering support for care homes.

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If you are buying or setting up a care home you'll need to make an application to register with CQC as the 'care provider'. To ensure care providers are meeting the required standards, the CQC inspects care homes at regular intervals, basing its checks on five key service areas: safety, effectiveness, leadership, standard of care and responsiveness to residents’ needs. Navigate online and get more details about How to Set up a Care Home in UK.

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Setting Up A New Care Home - Swift Management Services

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Swift Management Services specialise in supporting the smaller care provider, whether you are looking to Setting Up A New Care Home or you are looking to buy and operate your first care home.

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Get the Best Care and Management Services

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Get the Best Care and Management Services

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Swift Management Services Limited provides residential care and management services to the elderly throughout the UK. We aim to make a difference in the lives of our residents by offering the best quality service possible.

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WE CAN ASSIST WITH:

Strategic review of your care service, from securing bank funding, to developing new services, we have the necessary experience to help you achieve your goals.

Crisis Management at both board and individual service level, assisting you to resolve situations and more importantly put into place strategies to prevent future reoccurrences.

Care and Compliance reviews and/or ongoing support to develop your staff and systems to provide the vital evidence that regulators are looking for.

Advice on staff compliment and recruitment. As services and clients change, it is important that you review your staff compliment, to ensure that you are delivering on expectations. With the prolonged shortage of registered nurses, many providers are considering how they can maintain their service. We can support you by providing the opportunity to review your existing team skills and ensure that they are deployed in the most effective way.

Coaching and mentorship

Quality systems and bespoke policy documents and reviews. Keeping abreast of the various changes in regulatory requirements means that your documentation and systems also have to reflect current practice. Our team is able to provide a complete suite of policy documents, as well as bespoke policies and procedures, rather than trying to make one size all fit approach work.

Liaison with Local Authorities and Regulators can be a minefield. Let us help you negotiate your way through discussions about fees, commissioning arrangements, referrals, and complaints management. We have extensive experience in securing fee reviews, contracted beds, and complaints resolution. We are adept at working with regulators to achieve registration of new services, or variations to existing categories of care to enable your service to meet the local requirements of your market place.

Long term outsourced management for companies and services. We can provide both long and short-term management support for your service or company and have consultants available with experience in General Management, Surgery, Intensive Care, Administration, Catering, Quality Systems, Audit, Service Design, Tendering, Care Plan review.

Liaison with local authorities, regulators, to support the resolving issues.

Care Home Support

Care Home support can mean different things to different people. The team at Swift Management can offer support in the management of all care services, from providing interim staff which are required manage the service to supporting and developing existing staff to grow.

We have consultants experienced in managing care homes who are adept at advising on change programmes. We will work with a provider to achieve what they need to achieve.

We can offer support with:

Nursing and Care Management

Administration - Financial and Non-Financial

General Management advice support and mentorship

Fee Reviews

Attendance at Meetings to represent or support managers or providers

Assist in the budget setting process

Advise on implementation of computer systems.

Provide Training in Clinical and non-clinical aspects of Care Home Management

Undertake Care Reviews

Mock Inspections

Interim Management

New Service Design

Strategic Reviews

Complaint resolution

Risk Management

The phrase care home support encompasses many of the services we offer. We can put them into a package which means costs can be controlled and the services tailored to your needs. Every project is overseen by a senior member of our consultancy team and a specific consultant is assigned who are best able to achieve our client's goals.

Many of our clients take advantage of our retained consultant services and build on this basic package. This means that the consultant you work with already understands your operation and is aware of the issues and is quickly able to assist.

Care Home Support Team

The care home support team is led by Christopher Stringer who has over 20 years' experience in the care home sector. His skills as a nurse and as a finance director and chief operating officer, makes him the ideal person to manage any support project.

Where complex regulatory issues are encountered Robert York manages the assignment, as he has significant regulatory experience from Hospitals to Care Homes and can navigate the complexities of regulation within the industry.

Both work with a team of consultants, some are associates and others directly appointed by Swift Management. This extensive team means we have consultants able to work across the three care regulators in England, Scotland, and Wales.

The aim of the team is to provide rapid and consistent support to a care home whatever their specific needs are.

All our consultants have gone through a robust recruitment process and have fully transferable DBS checks at an enhanced level, for both adults and children, which means whatever the service you need support with, our consultants have been fully tested.

Care Home Consultant Midlands

Due to the volume of work we have seen in the Midlands we have appointed a member of our team, who specifically overseas this client group. This has proved invaluable to the service we provide. Sharon Payne joined the team almost 2 years ago as a staff member.

Sharon has 30 year plus experience within the Social Care Sector, having held many roles and has a reputation for successfully leading rapid turnaround projects, which have seen significant improvements in regulatory ratings. Where necessary, Sharon is supported by associate consultants to achieve our client's goals.

All our services are based on pre agreed action plans, which are formulated by our clients and our senior consultants at the commencement of any project. This means there are clear measurable goals to be achieved in a pre-agreed timeframe.

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Care Home Consultants Midlands, UK - Swift Management Services

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Best Care Home Consultant in England. We provide care home consultancy, mock inspections, business development, legal support and Catering support for care homes.

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Know about Residential Home Support Services in Essex

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Know about Residential Home Support Services in Essex

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We are a residential home support service company that excels in offering clients high quality, professional caregivers, nurses and homemakers to assist in home care or to help seniors remain living independently in their own homes.

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We offer interim management services, support with service improvement, and back office functions to residential homes operated by the small care home provider. We can tailor packages to meet the providers needs from monthly or bi-monthly governance visits to full operation of the service depending on need.

We can support a residential care home to increase grades at the next inspection, to prepare a care home for sale or simply support the Registered Manager. We can tailor a package to meet the provider's requirements.

We have a dedicated team of Management Specialists who offer interim management support for all health and social care settings. We also have a team of Social Care Managers who offer interim management support to care homes. This can be a short- or long-term assignment, we provide consultants appropriate to the project brief, who hold the necessary qualifications and have a fully transferable DBS check at an enhanced level.

We are also able to provide back office functions to assist the smaller care provider support their business, this includes fee negotiation with local authorities, budget setting, audits and Registered Manager support. All of which is vital for a well led service.

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Residential Home Support - Swift Management Services

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We offer interim management services, support with service improvement, and back office functions to residential homes operated by the small care home provider. We can tailor packages to meet the providers needs from monthly or bi-monthly governance visits to full operation of the service depending on need.

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Looking for home care services? Swift Management Services Limited are home care agency consultants and can tailor a home care package that meets your needs. For more information, visit us now!

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WE CAN ASSIST WITH:

Strategic review of your care service, from securing bank funding, to developing new services, we have the necessary experience to help you achieve your goals.

Crisis Management at both board and individual service level, assisting you to resolve situations and more importantly put into place strategies to prevent future reoccurrences.

Care and Compliance reviews and/or ongoing support to develop your staff and systems to provide the vital evidence that regulators are looking for.

Advice on staff compliment and recruitment. As services and clients change, it is important that you review your staff compliment, to ensure that you are delivering on expectations. With the prolonged shortage of registered nurses, many providers are considering how they can maintain their service. We can support you by providing the opportunity to review your existing team skills and ensure that they are deployed in the most effective way.

Coaching and mentorship

Quality systems and bespoke policy documents and reviews. Keeping abreast of the various changes in regulatory requirements means that your documentation and systems also have to reflect current practice. Our team is able to provide a complete suite of policy documents, as well as bespoke policies and procedures, rather than trying to make one size all fit approach work.

Liaison with Local Authorities and Regulators can be a minefield. Let us help you negotiate your way through discussions about fees, commissioning arrangements, referrals, and complaints management. We have extensive experience in securing fee reviews, contracted beds, and complaints resolution. We are adept at working with regulators to achieve registration of new services, or variations to existing categories of care to enable your service to meet the local requirements of your market place.

Long term outsourced management for companies and services. We can provide both long and short-term management support for your service or company and have consultants available with experience in General Management, Surgery, Intensive Care, Administration, Catering, Quality Systems, Audit, Service Design, Tendering, Care Plan review.

Liaison with local authorities, regulators, to support the resolving issues.

Care Home Support

Care Home support can mean different things to different people. The team at Swift Management can offer support in the management of all care services, from providing interim staff which are required manage the service to supporting and developing existing staff to grow.

We have consultants experienced in managing care homes who are adept at advising on change programmes. We will work with a provider to achieve what they need to achieve.

We can offer support with:

Nursing and Care Management

Administration - Financial and Non-Financial

General Management advice support and mentorship

Fee Reviews

Attendance at Meetings to represent or support managers or providers

Assist in the budget setting process

Advise on implementation of computer systems.

Provide Training in Clinical and non-clinical aspects of Care Home Management

Undertake Care Reviews

Mock Inspections

Interim Management

New Service Design

Strategic Reviews

Complaint resolution

Risk Management

The phrase care home support encompasses many of the services we offer. We can put them into a package which means costs can be controlled and the services tailored to your needs. Every project is overseen by a senior member of our consultancy team and a specific consultant is assigned who are best able to achieve our client's goals.

Many of our clients take advantage of our retained consultant services and build on this basic package. This means that the consultant you work with already understands your operation and is aware of the issues and is quickly able to assist.

Care Home Support Team

The care home support team is led by Christopher Stringer who has over 20 years' experience in the care home sector. His skills as a nurse and as a finance director and chief operating officer, makes him the ideal person to manage any support project.

Where complex regulatory issues are encountered Robert York manages the assignment, as he has significant regulatory experience from Hospitals to Care Homes and can navigate the complexities of regulation within the industry.

Both work with a team of consultants, some are associates and others directly appointed by Swift Management. This extensive team means we have consultants able to work across the three care regulators in England, Scotland, and Wales.

The aim of the team is to provide rapid and consistent support to a care home whatever their specific needs are.

All our consultants have gone through a robust recruitment process and have fully transferable DBS checks at an enhanced level, for both adults and children, which means whatever the service you need support with, our consultants have been fully tested.

Care Home Consultant Midlands

Due to the volume of work we have seen in the Midlands we have appointed a member of our team, who specifically overseas this client group. This has proved invaluable to the service we provide. Sharon Payne joined the team almost 2 years ago as a staff member.

Sharon has 30 year plus experience within the Social Care Sector, having held many roles and has a reputation for successfully leading rapid turnaround projects, which have seen significant improvements in regulatory ratings. Where necessary, Sharon is supported by associate consultants to achieve our client's goals.

All our services are based on pre agreed action plans, which are formulated by our clients and our senior consultants at the commencement of any project. This means there are clear measurable goals to be achieved in a pre-agreed timeframe.

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Care Home Consultants Midlands, UK - Swift Management Services

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Best Care Home Consultant in England. We provide care home consultancy, mock inspections, business development, legal support and Catering support for care homes.

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Swift Management Services Limited is a full service nursing home consulting firm, offering expert assistance and advice to nursing home operators and senior living facilities. Visit us today if you are looking for the top-rated Consulting Firms for Nursing Homes in the UK.

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Care compliance consultants supporting
health and social care providers

We’ll help your health and social care service thrive.

Improve Your
CQC Rating

Increase
Staff Motivation

Deliver
Quality Care

Running a health or social care service can be challenging.

Do you want to provide the best possible care for your
residents or patients?

Do you need to improve your CQC rating?

Are you worried about your next inspection?

Has your revenue been damaged by a poor inspection report?

You need to keep up with paperwork and staffing issues, all whilst juggling the day-to-day running of your establishment. You also need to improve your CQC rating – but with so many regulations and changing standards, it’s difficult to know where to start.

You don’t need to feel overwhelmed. We’re here to make sure you’re always prepared and ready for inspection.

Your support starts here...

As a client of Swift Management Services, you will benefit from our expertise as registered nurses and care home managers.

We know the impact your CQC rating has on your staff and business, and how daunting the inspections can be. So, we’re here to give you the guidance you need to improve both care standards and CQC ratings.

We’ll start by listening to find out what needs to be done, and then tailor an improvement plan for you.

A plan without action doesn’t help anyone, so we won’t stop halfway. We’ll help you implement the changes, giving you the skills and procedures you need to improve your rating. Now, your healthcare organisation can thrive.

We're here to guide you...

Interim management

Feedback surveys

Crisis management

Staff training

Regulatory support

Retained services

Strategic reviews

Expert witnesses

CQC mock inspections

We're here to guide you...

Interim management

Feedback surveys

Crisis management

Staff training

Regulatory support

Retained services

Strategic reviews

Expert witnesses

CQC mock inspections

Let’s get started...

We’ll help you create a clear vision and processes
to deliver high-quality care and support.

We will start by listening to find out what needs to be done and work with you to tailor an improvement plan.

We will then provide as much
support as you need throughout the
change process to embed the
improvements and improve your rating.

3

Improve standards.
Improve CQC ratings.
Improve reputation

Let’s get started...

We’ll help you create a clear vision and processes
to deliver high-quality care and support.

We will start by listening to find out what needs to be done and work with you to tailor an improvement plan.

We will then provide as much
support as you need throughout the
change process to embed the
improvements and improve your rating.

Improve standards.
Improve CQC ratings.
Improve reputation

Our Team has The Expertise

Robert York and Christopher Stringer are the founders of Swift Management Services Limited. They are both highly experienced  in the health sector, having worked for the NHS, Private and  Charitable providers. We believe that taking time to understand  your situation can bring about an effective and sustainable outcome.

Just a quick message to thank you for your help last year. We were successful in our registration (What took five months before took three weeks this time). We will keep you as our go-to person if we need help!

David D- Domiciliary Care Provider Domiciliary Care Provider

I employed Swift Management Services Limited due to an increasing number of issues within my business. Despite my best efforts with the authorities/CQC and the employment of previous consultants, the situation did not seem to be getting any better. I rang them one afternoon in complete desperation not knowing what to do next. They took time to listen to my concerns and got to work straight away, tackling the lists of paperwork and within a matter of days things began to look clearer. They produced a comprehensive action plan. They had a firm grip of the situation often going above and beyond to help me and the staff who were already under immense stress, due to the threat of immediate closure by CQC. They are professional and realistic keeping me updated at every step of the way - often shouldering a lot of the burden. They were a huge help to me and my business.

Mrs K. A. Davies- Proprietor CEO

We have engaged the services of Swift Management Services Limited since November 2019. Our initial contract with them was to help us with an Inadequate rating and embargo. The team quickly gained the trust of the local authority and CQC and represented us throughout this period. We have had KLOE reports and action plans, these have helped us to keep on track and make improvements. They have also represented us at Safeguarding/Provider improvement meetings with the authorities, which helped considerably the addition of monthly audits and update reports the regulators understood how seriously we took making improvements. Since then our improvements have been recognised by both the local Care Home Support team and more importantly CQC. We have now taken out a retained service contract to support me as the provider and my registered manager. We now see the Swift Team as part of the Fouracres family as we work so closely together. Being able to call them whenever we have a question or concern has brought me peace of mind and I really appreciate the level of support given. I would have no hesitation in recommending Swift Management Services, our main point of contact is Robert York and Christopher Stringer although we have at one point or another had contact with a number of their team as the variety of experience that they bring means that audits are always from a fresh pair of eyes, enabling us to identify areas for improvement.

Mrs Philomena Okoron-Kwo Provider

Just a quick message to thank you for your help last year. We were successful in our registration (What took five months before took three weeks this time). We will keep you as our go-to person if we need help!

David D- Domiciliary Care Provider Domiciliary Care Provider

I employed Swift Management Services Limited due to an increasing number of issues within my business. Despite my best efforts with the authorities/CQC and the employment of previous consultants, the situation did not seem to be getting any better. I rang them one afternoon in complete desperation not knowing what to do next. They took time to listen to my concerns and got to work straight away, tackling the lists of paperwork and within a matter of days things began to look clearer. They produced a comprehensive action plan. They had a firm grip of the situation often going above and beyond to help me and the staff who were already under immense stress, due to the threat of immediate closure by CQC. They are professional and realistic keeping me updated at every step of the way - often shouldering a lot of the burden. They were a huge help to me and my business.

Mrs K. A. Davies- Proprietor CEO

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Download Our Brochure

Download our brochure to get instant access to our full range of services

Simply fill in the details below and your pdf download will begin

What would a positive CQC rating mean to you?

CQC inspections shouldn't keep you awake at night

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Healthcare Sector Consultancy Services - Swift Management Services

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Swift Management Services is offering expert support to health and social care providers, to deliver quality care services through audit, using innovative research based action plans from our dedicated team.

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Get to Know about What are Care Management Services

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Get to Know about What are Care Management Services

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What are Care Management Services? Care Management Services offer practical assistance and support to individuals who find the daily tasks of living a burden. We aim to help you to live independently through providing support with your personal care or household tasks in order that you may continue living in your home.

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What are Care Management Services - Swift Management Services

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Learn about Care Management Services offered by Swift Management Services. Our expert team provides personalized care coordination, and guidance to ensure optimal care delivery. Trust us to streamline your processes and improve the overall quality of care for your organization.

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Swift Management Services Limited is the leading Nursing Home Management Consultant. Our consultants ensure your home has a caring and professional approach to administration, accounting and marketing. Visit us today!

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Care compliance consultants supporting
health and social care providers

We’ll help your health and social care service thrive.

Improve Your
CQC Rating

Increase
Staff Motivation

Deliver
Quality Care

Running a health or social care service can be challenging.

Do you want to provide the best possible care for your
residents or patients?

Do you need to improve your CQC rating?

Are you worried about your next inspection?

Has your revenue been damaged by a poor inspection report?

You need to keep up with paperwork and staffing issues, all whilst juggling the day-to-day running of your establishment. You also need to improve your CQC rating – but with so many regulations and changing standards, it’s difficult to know where to start.

You don’t need to feel overwhelmed. We’re here to make sure you’re always prepared and ready for inspection.

Your support starts here...

As a client of Swift Management Services, you will benefit from our expertise as registered nurses and care home managers.

We know the impact your CQC rating has on your staff and business, and how daunting the inspections can be. So, we’re here to give you the guidance you need to improve both care standards and CQC ratings.

We’ll start by listening to find out what needs to be done, and then tailor an improvement plan for you.

A plan without action doesn’t help anyone, so we won’t stop halfway. We’ll help you implement the changes, giving you the skills and procedures you need to improve your rating. Now, your healthcare organisation can thrive.

We're here to guide you...

Interim management

Feedback surveys

Crisis management

Staff training

Regulatory support

Retained services

Strategic reviews

Expert witnesses

CQC mock inspections

We're here to guide you...

Interim management

Feedback surveys

Crisis management

Staff training

Regulatory support

Retained services

Strategic reviews

Expert witnesses

CQC mock inspections

Let’s get started...

We’ll help you create a clear vision and processes
to deliver high-quality care and support.

We will start by listening to find out what needs to be done and work with you to tailor an improvement plan.

We will then provide as much
support as you need throughout the
change process to embed the
improvements and improve your rating.

3

Improve standards.
Improve CQC ratings.
Improve reputation

Let’s get started...

We’ll help you create a clear vision and processes
to deliver high-quality care and support.

We will start by listening to find out what needs to be done and work with you to tailor an improvement plan.

We will then provide as much
support as you need throughout the
change process to embed the
improvements and improve your rating.

Improve standards.
Improve CQC ratings.
Improve reputation

Our Team has The Expertise

Robert York and Christopher Stringer are the founders of Swift Management Services Limited. They are both highly experienced  in the health sector, having worked for the NHS, Private and  Charitable providers. We believe that taking time to understand  your situation can bring about an effective and sustainable outcome.

Just a quick message to thank you for your help last year. We were successful in our registration (What took five months before took three weeks this time). We will keep you as our go-to person if we need help!

David D- Domiciliary Care Provider Domiciliary Care Provider

I employed Swift Management Services Limited due to an increasing number of issues within my business. Despite my best efforts with the authorities/CQC and the employment of previous consultants, the situation did not seem to be getting any better. I rang them one afternoon in complete desperation not knowing what to do next. They took time to listen to my concerns and got to work straight away, tackling the lists of paperwork and within a matter of days things began to look clearer. They produced a comprehensive action plan. They had a firm grip of the situation often going above and beyond to help me and the staff who were already under immense stress, due to the threat of immediate closure by CQC. They are professional and realistic keeping me updated at every step of the way - often shouldering a lot of the burden. They were a huge help to me and my business.

Mrs K. A. Davies- Proprietor CEO

We have engaged the services of Swift Management Services Limited since November 2019. Our initial contract with them was to help us with an Inadequate rating and embargo. The team quickly gained the trust of the local authority and CQC and represented us throughout this period. We have had KLOE reports and action plans, these have helped us to keep on track and make improvements. They have also represented us at Safeguarding/Provider improvement meetings with the authorities, which helped considerably the addition of monthly audits and update reports the regulators understood how seriously we took making improvements. Since then our improvements have been recognised by both the local Care Home Support team and more importantly CQC. We have now taken out a retained service contract to support me as the provider and my registered manager. We now see the Swift Team as part of the Fouracres family as we work so closely together. Being able to call them whenever we have a question or concern has brought me peace of mind and I really appreciate the level of support given. I would have no hesitation in recommending Swift Management Services, our main point of contact is Robert York and Christopher Stringer although we have at one point or another had contact with a number of their team as the variety of experience that they bring means that audits are always from a fresh pair of eyes, enabling us to identify areas for improvement.

Mrs Philomena Okoron-Kwo Provider

Just a quick message to thank you for your help last year. We were successful in our registration (What took five months before took three weeks this time). We will keep you as our go-to person if we need help!

David D- Domiciliary Care Provider Domiciliary Care Provider

I employed Swift Management Services Limited due to an increasing number of issues within my business. Despite my best efforts with the authorities/CQC and the employment of previous consultants, the situation did not seem to be getting any better. I rang them one afternoon in complete desperation not knowing what to do next. They took time to listen to my concerns and got to work straight away, tackling the lists of paperwork and within a matter of days things began to look clearer. They produced a comprehensive action plan. They had a firm grip of the situation often going above and beyond to help me and the staff who were already under immense stress, due to the threat of immediate closure by CQC. They are professional and realistic keeping me updated at every step of the way - often shouldering a lot of the burden. They were a huge help to me and my business.

Mrs K. A. Davies- Proprietor CEO

Previous

Next

What our clients say...

Get in Touch

Download Our Brochure

Download our brochure to get instant access to our full range of services

Simply fill in the details below and your pdf download will begin

What would a positive CQC rating mean to you?

CQC inspections shouldn't keep you awake at night

# data[].attributes.attachment_link.title
Healthcare Sector Consultancy Services - Swift Management Services

# data[].attributes.attachment_link.description
Swift Management Services is offering expert support to health and social care providers, to deliver quality care services through audit, using innovative research based action plans from our dedicated team.

# data[].attributes.body
Swift Management Services Limited specializes in providing management services for care homes and social housing providers. Contact us today to learn more about How to Set up a Care Home UK.

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Setting Up A New Care Home - Swift Management Services

# data[].attributes.attachment_link.description
Swift Management Services specialise in supporting the smaller care provider, whether you are looking to Setting Up A New Care Home or you are looking to buy and operate your first care home.

# data[].attributes.headline
Consulting Firms for Nursing Homes: Why You Need One

# data[].attributes.subject
Consulting Firms for Nursing Homes: Why You Need One

# data[].attributes.body
Consulting Firms for Nursing Homes can be invaluable, and they play an important role in helping these facilities meet all of their legal requirements as well as ensure that the resident’s quality of life stays at an optimal level. If you’re looking to improve your nursing home care and keep your residents healthy, hiring a consulting firm that specializes in the care of aging people might be the first step to get you there.

# data[].attributes.attachment_link.readable_text
Care compliance consultants supporting
health and social care providers

We’ll help your health and social care service thrive.

Improve Your
CQC Rating

Increase
Staff Motivation

Deliver
Quality Care

Running a health or social care service can be challenging.

Do you want to provide the best possible care for your
residents or patients?

Do you need to improve your CQC rating?

Are you worried about your next inspection?

Has your revenue been damaged by a poor inspection report?

You need to keep up with paperwork and staffing issues, all whilst juggling the day-to-day running of your establishment. You also need to improve your CQC rating – but with so many regulations and changing standards, it’s difficult to know where to start.

You don’t need to feel overwhelmed. We’re here to make sure you’re always prepared and ready for inspection.

Your support starts here...

As a client of Swift Management Services, you will benefit from our expertise as registered nurses and care home managers.

We know the impact your CQC rating has on your staff and business, and how daunting the inspections can be. So, we’re here to give you the guidance you need to improve both care standards and CQC ratings.

We’ll start by listening to find out what needs to be done, and then tailor an improvement plan for you.

A plan without action doesn’t help anyone, so we won’t stop halfway. We’ll help you implement the changes, giving you the skills and procedures you need to improve your rating. Now, your healthcare organisation can thrive.

We're here to guide you...

Interim management

Feedback surveys

Crisis management

Staff training

Regulatory support

Retained services

Strategic reviews

Expert witnesses

CQC mock inspections

We're here to guide you...

Interim management

Feedback surveys

Crisis management

Staff training

Regulatory support

Retained services

Strategic reviews

Expert witnesses

CQC mock inspections

Let’s get started...

We’ll help you create a clear vision and processes
to deliver high-quality care and support.

We will start by listening to find out what needs to be done and work with you to tailor an improvement plan.

We will then provide as much
support as you need throughout the
change process to embed the
improvements and improve your rating.

3

Improve standards.
Improve CQC ratings.
Improve reputation

Let’s get started...

We’ll help you create a clear vision and processes
to deliver high-quality care and support.

We will start by listening to find out what needs to be done and work with you to tailor an improvement plan.

We will then provide as much
support as you need throughout the
change process to embed the
improvements and improve your rating.

Improve standards.
Improve CQC ratings.
Improve reputation

Our Team has The Expertise

Robert York and Christopher Stringer are the founders of Swift Management Services Limited. They are both highly experienced  in the health sector, having worked for the NHS, Private and  Charitable providers. We believe that taking time to understand  your situation can bring about an effective and sustainable outcome.

Just a quick message to thank you for your help last year. We were successful in our registration (What took five months before took three weeks this time). We will keep you as our go-to person if we need help!

David D- Domiciliary Care Provider Domiciliary Care Provider

I employed Swift Management Services Limited due to an increasing number of issues within my business. Despite my best efforts with the authorities/CQC and the employment of previous consultants, the situation did not seem to be getting any better. I rang them one afternoon in complete desperation not knowing what to do next. They took time to listen to my concerns and got to work straight away, tackling the lists of paperwork and within a matter of days things began to look clearer. They produced a comprehensive action plan. They had a firm grip of the situation often going above and beyond to help me and the staff who were already under immense stress, due to the threat of immediate closure by CQC. They are professional and realistic keeping me updated at every step of the way - often shouldering a lot of the burden. They were a huge help to me and my business.

Mrs K. A. Davies- Proprietor CEO

We have engaged the services of Swift Management Services Limited since November 2019. Our initial contract with them was to help us with an Inadequate rating and embargo. The team quickly gained the trust of the local authority and CQC and represented us throughout this period. We have had KLOE reports and action plans, these have helped us to keep on track and make improvements. They have also represented us at Safeguarding/Provider improvement meetings with the authorities, which helped considerably the addition of monthly audits and update reports the regulators understood how seriously we took making improvements. Since then our improvements have been recognised by both the local Care Home Support team and more importantly CQC. We have now taken out a retained service contract to support me as the provider and my registered manager. We now see the Swift Team as part of the Fouracres family as we work so closely together. Being able to call them whenever we have a question or concern has brought me peace of mind and I really appreciate the level of support given. I would have no hesitation in recommending Swift Management Services, our main point of contact is Robert York and Christopher Stringer although we have at one point or another had contact with a number of their team as the variety of experience that they bring means that audits are always from a fresh pair of eyes, enabling us to identify areas for improvement.

Mrs Philomena Okoron-Kwo Provider

Just a quick message to thank you for your help last year. We were successful in our registration (What took five months before took three weeks this time). We will keep you as our go-to person if we need help!

David D- Domiciliary Care Provider Domiciliary Care Provider

I employed Swift Management Services Limited due to an increasing number of issues within my business. Despite my best efforts with the authorities/CQC and the employment of previous consultants, the situation did not seem to be getting any better. I rang them one afternoon in complete desperation not knowing what to do next. They took time to listen to my concerns and got to work straight away, tackling the lists of paperwork and within a matter of days things began to look clearer. They produced a comprehensive action plan. They had a firm grip of the situation often going above and beyond to help me and the staff who were already under immense stress, due to the threat of immediate closure by CQC. They are professional and realistic keeping me updated at every step of the way - often shouldering a lot of the burden. They were a huge help to me and my business.

Mrs K. A. Davies- Proprietor CEO

Previous

Next

What our clients say...

Get in Touch

Download Our Brochure

Download our brochure to get instant access to our full range of services

Simply fill in the details below and your pdf download will begin

What would a positive CQC rating mean to you?

CQC inspections shouldn't keep you awake at night

# data[].attributes.attachment_link.title
Healthcare Sector Consultancy Services - Swift Management Services

# data[].attributes.attachment_link.description
Swift Management Services is offering expert support to health and social care providers, to deliver quality care services through audit, using innovative research based action plans from our dedicated team.

# data[].attributes.body
Are you looking for CQC Regulations Care Homes for your loved ones? Browse our selection of residential homes and nursing homes here. We are registered care homes with the CQC, following their strict standards and guidelines. Call us to learn more about our facilities.

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The health and social care sector is one of the most regulated industries to work within. This is in part due to the significant effect it can have on the people that use the service coupled with the vulnerability of the client group.

The regulation of care homes since 2000 have been evolving year on year, following the implantation of the Care Standards Act and latterly the Health and Social Care Act.

CQC use many sources of information to build a picture of the health and social care settings they regulate. This includes inspection reports from other agencies such as local authorities, fire officers, environmental health inspectors, GP's, Social Workers and District Nurses as well as members of the public. All this information is used along with notifications from care homes as required by the health and social care act, as well as the annual return required to be submitted by Care Homes known in England as the PIR. Other sources available are also logged such as information on company websites and social media. All this information builds a picture of a health care setting prior to an inspection taking place and helps to decide on the regularity and types of inspection required.

Despite how excellent a service is; if there is no evidence to prove it the service risks getting grades less than they deserve. CQC rate homes in five categories these are: Safe, Responsive, Caring, Effective and Well led. They use the KLOE's to measure this. KLOE stands for Key Lines of Enquiry, and each of the five categories above have several KLOE's attached to them. Many have a cross over from one category to another. This means a care home manager needs to understand the KLOE's and have all the evidence to hand demonstrate compliance.

Many care home operators choose to use a care consultancy only when there is a problem to resolve but this could be a very short sighted view and whilst a care consultant is more than able to crisis manage, it is far better to engage their services to ensure their service is meeting standards, showcasing good practice and prevent the need for fire-fighting.

When looking at achieving CQC standards, increasing grades and demonstrating sustainable evidence Health and Social Care Consultants have a lot to offer. When we do visit a care home which has been rated inadequate, often staff, relatives and residents feel that the rating is unjust and is not reflective of the care home they know.

Building the evidence is singularly one of the most important things any care operator can do, some of it is simple but time-consuming, other elements need skill and understanding.

Care providers can encourage residents and relatives to complete online surveys such has completing a response card to Carehome.co.uk or directly to CQC. Keep pictures of events in and around the service as evidence of what has been taking place. Keep thank you cards and letters, along with letters of complaint. It is always about balancing the view. Every inspector knows that no service is perfect.

Many of our customers have taken advantage of our staff and resident and relative surveys; they are objective as they are independently undertaken, they are anonymous and as such seen to be a far more reliable form of survey than one undertaken internally. The team at Swift Management are also able to benchmark the results against other providers. Lesson learned are something CQC like to see and a simple response to the overall survey with a "you said" "we did" report to go with the results can go a long way in demonstrating that a provider takes what they hear seriously.

When a complaint is received, we can assist a provider in writing a response, which is meaningful appropriate and gives a clear indication of lessons learned. If the complainant is not satisfied again Swift Management can undertake an independent review. This is an option that shows transparency. We can assist care home managers with our KLOE inspections as these allow the home to showcase the evidence they have and make it easy for a manager to produce it at the time of an inspection. As we have previously said no service is perfect therefore a high-quality service improvement plan is vital to showcase your service. We have a tried and tested formula for this, and our support can keep you on track. It helps providers complete their PIR and again shows how the service is well led.

Regulatory Notifications are a legal requirement, but when our consultants visit a service the registered manager is often not reporting everything they should, this is sometimes because they do not see an incident as reportable or they do not want to bring the services reputation down, due to making the notification. This could not be further from the truth. Transparency and openness are something that CQC find reassuring, it shows the service has nothing to hide, and that improvements are consistent and ongoing. Our team helps registered managers overcome this and assist where necessary in tying back the issue to the action plan, thus making the action plan a live document. This again demonstrates transparency.

Providing a great service should be the principle aim of every provider within the health and social care sector, achieving CQC standards is not difficult, it is proving how you do so that is the challenge. Swift Management Services can provide you with support that allows you to do both.

One comment often seen in inspection reports relates to care documentation and care plans. The report usually highlights that they are not person centred or they do not reflect the care that is being given. Our consultants can provide training and support around writing person centred care plans but also audit care plans and other care documentation to show that they all link together. Many providers see the risk assessments, care plans and daily records as three distinct records but they are not and need to work hand in hand.

We also see examples of care plans that are documents which are neatly maintained and kept up to date for reviews or inspections but, the staff on the frontline do not have any knowledge of the contents. Again, our team help by implementing systems to ensure documentation is not only correct and detailed but also in use.

Achieving CQC standards and improving your ratings is usually about transparency, lesson learned and knowing your business and addressing issues. Our team of consultants at Swift Management are highly experienced in all these areas and can really make a difference which is why this year we are launching a package to support health and social care establishments meet the standards without breaking the bank.

When a care home, receives an inadequate rating they usually receive a local authority embargo meaning resident numbers fall with no new admissions, the private market falls away as people read your report and staff leave because they feel they do not want to be associated with an inadequate home, there is also usually an element of bad press. In an average 60 bed care home, receiving an inadequate rating can cost as much as £250k in lost revenue, increased training and agency costs etc therefore prevention must be better than cure especially for those people using our service.

The basis of CQC inspection is the Key Lines of Enquiry or KLOE standards. They apply to all services within the Health and Social Care sector. The industry needs to ensure they meet the standards laid down within the act and care homes are no different.

The team at Swift Management services have specialist social care consultants which assist Care Homes to meet the standards and increase their ratings. Every Health and Social Care service will be measured against five key elements, Safe, Caring, Responsive, Effective and Well Led. Ensuring Care Homes meet the Standards required in all elements of the inspection process can be complex for providers. The Care Home consultants within our team work with providers to ensure that the CQC standards are met in a care home and there is evidence of good practice to support this. A well-managed care home with good evidence of meeting the standards will afford a provider with a much better rating.

CQC is the regulatory body who regulates all Health and Social Care providers across England. The basis for CQC regulation is the Health and Social Care Act. Providers of Health and Social Care need to navigate the act and comply with it. The team at Swift Management Services work with all sector providers, Care Homes, Ambulance Services, GP & Dental practices, Domiciliary Care Agencies Private Hospitals and Hospices to offer practical advice and support in compliance with the act and support with the regulators.

It is important that providers comply with regulations, provide high standards of care and governance and be able to prove that is what they do, by maintain good records. One of the best ways of ensuring a provider is meeting CQC regulation is maintain a live working service improvement plan. It is best practice for providers to monitor themselves against the Key Lines of Enquiry used by CQC in the regulation process, document where evidence of compliance can be found and ensure that where a shortfall is identified it is part of the service improvement plan so that it is addressed in a realistic timeframe.

CQC is the regulatory body who regulates all Health and Social Care providers across England. The basis for CQC regulation is the Health and Social Care Act. Care Home Providers need to be able to interpret the act, meet the standards as well as manage their business. This can be a big task especially when faced with an inspection report which was not as expected. The team at Swift Management can support care home providers with all aspects of care home regulation, carry out Key Lines of Enquiry Inspections providing a comprehensive report, detailing where evidence can be found and what the shortfalls are. This can be translated into a service improvement plan.

We are also able to provide support to care home providers when the Regulators have decided to take enforcement action. We offer a comprehensive service, which assists in making swift and sustainable change to a service, thus reducing the risk of reputation damage and enforcement action.

CQC regulation commences with the registration of a new provider or service. Once registered this process is ongoing. Providers can find the process difficult to navigate and time consuming.

We can assist with all registration issues, and once registered any issues as they arise. Many of our clients make contact when less than favourable situations have occurred. We recommend discussing regulatory issues as early as possible in the process; do not wait for things to go too far.

We provide support and advice on the completion of factual accuracy submissions, which are both timebound and evidenced based. This means expertise in this area is vital, as the evidence you provide can make all the difference to your appeal.

Our team are able to offer advice on Notices of Proposals and Notices of Decisions, assist in preparation of action plans, and provide support to bring them to fruition. Prompt decisive action is required, and we have managed these situations before, where for many providers this will be the first time.

The way potential providers or current providers present themselves to the regulators is vital as it can instil confidence and reduce risks. We offer services from mock inspections to full regulatory support with issues. The aim of the mock inspection is to identify and assist you to rectify issues before a regulatory inspection. We provide the service with the evidence base they need to ensure a fruitful regulatory inspection.

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Advice on CQC Regulation | Achieving CQC Standards - Swift Management Services

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The health and social care sector is one of the most regulated industries to work within. This is in part due to the significant effect it can have on the people that use the service coupled with the vulnerability of the client group.

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Care Home Consultant UK - Swift Management Services Limited

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Care Home Consultant UK - Swift Management Services Limited

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Looking for a suitable care home? Whether you're looking for an assisted living, retirement home, or somewhere to live with 24 hour assistance, we'll help you find one in your local area. Contact us now to have a care home consultant look after all of your questions.

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WE CAN ASSIST WITH:

Strategic review of your care service, from securing bank funding, to developing new services, we have the necessary experience to help you achieve your goals.

Crisis Management at both board and individual service level, assisting you to resolve situations and more importantly put into place strategies to prevent future reoccurrences.

Care and Compliance reviews and/or ongoing support to develop your staff and systems to provide the vital evidence that regulators are looking for.

Advice on staff compliment and recruitment. As services and clients change, it is important that you review your staff compliment, to ensure that you are delivering on expectations. With the prolonged shortage of registered nurses, many providers are considering how they can maintain their service. We can support you by providing the opportunity to review your existing team skills and ensure that they are deployed in the most effective way.

Coaching and mentorship

Quality systems and bespoke policy documents and reviews. Keeping abreast of the various changes in regulatory requirements means that your documentation and systems also have to reflect current practice. Our team is able to provide a complete suite of policy documents, as well as bespoke policies and procedures, rather than trying to make one size all fit approach work.

Liaison with Local Authorities and Regulators can be a minefield. Let us help you negotiate your way through discussions about fees, commissioning arrangements, referrals, and complaints management. We have extensive experience in securing fee reviews, contracted beds, and complaints resolution. We are adept at working with regulators to achieve registration of new services, or variations to existing categories of care to enable your service to meet the local requirements of your market place.

Long term outsourced management for companies and services. We can provide both long and short-term management support for your service or company and have consultants available with experience in General Management, Surgery, Intensive Care, Administration, Catering, Quality Systems, Audit, Service Design, Tendering, Care Plan review.

Liaison with local authorities, regulators, to support the resolving issues.

Care Home Support

Care Home support can mean different things to different people. The team at Swift Management can offer support in the management of all care services, from providing interim staff which are required manage the service to supporting and developing existing staff to grow.

We have consultants experienced in managing care homes who are adept at advising on change programmes. We will work with a provider to achieve what they need to achieve.

We can offer support with:

Nursing and Care Management

Administration - Financial and Non-Financial

General Management advice support and mentorship

Fee Reviews

Attendance at Meetings to represent or support managers or providers

Assist in the budget setting process

Advise on implementation of computer systems.

Provide Training in Clinical and non-clinical aspects of Care Home Management

Undertake Care Reviews

Mock Inspections

Interim Management

New Service Design

Strategic Reviews

Complaint resolution

Risk Management

The phrase care home support encompasses many of the services we offer. We can put them into a package which means costs can be controlled and the services tailored to your needs. Every project is overseen by a senior member of our consultancy team and a specific consultant is assigned who are best able to achieve our client's goals.

Many of our clients take advantage of our retained consultant services and build on this basic package. This means that the consultant you work with already understands your operation and is aware of the issues and is quickly able to assist.

Care Home Support Team

The care home support team is led by Christopher Stringer who has over 20 years' experience in the care home sector. His skills as a nurse and as a finance director and chief operating officer, makes him the ideal person to manage any support project.

Where complex regulatory issues are encountered Robert York manages the assignment, as he has significant regulatory experience from Hospitals to Care Homes and can navigate the complexities of regulation within the industry.

Both work with a team of consultants, some are associates and others directly appointed by Swift Management. This extensive team means we have consultants able to work across the three care regulators in England, Scotland, and Wales.

The aim of the team is to provide rapid and consistent support to a care home whatever their specific needs are.

All our consultants have gone through a robust recruitment process and have fully transferable DBS checks at an enhanced level, for both adults and children, which means whatever the service you need support with, our consultants have been fully tested.

Care Home Consultant Midlands

Due to the volume of work we have seen in the Midlands we have appointed a member of our team, who specifically overseas this client group. This has proved invaluable to the service we provide. Sharon Payne joined the team almost 2 years ago as a staff member.

Sharon has 30 year plus experience within the Social Care Sector, having held many roles and has a reputation for successfully leading rapid turnaround projects, which have seen significant improvements in regulatory ratings. Where necessary, Sharon is supported by associate consultants to achieve our client's goals.

All our services are based on pre agreed action plans, which are formulated by our clients and our senior consultants at the commencement of any project. This means there are clear measurable goals to be achieved in a pre-agreed timeframe.

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Care Home Consultants Midlands, UK - Swift Management Services

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Best Care Home Consultant in England. We provide care home consultancy, mock inspections, business development, legal support and Catering support for care homes.

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If you are buying or setting up a care home you'll need to make an application to register with CQC as the 'care provider'. To ensure care providers are meeting the required standards, the CQC inspects care homes at regular intervals, basing its checks on five key service areas: safety, effectiveness, leadership, standard of care and responsiveness to residents’ needs. Navigate online and get more details about How to Set up a Care Home in UK.

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Setting Up A New Care Home - Swift Management Services

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Swift Management Services specialise in supporting the smaller care provider, whether you are looking to Setting Up A New Care Home or you are looking to buy and operate your first care home.

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Get to Know about What are Care Management Services

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Get to Know about What are Care Management Services

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Aging is an inevitable part of life, but it doesn’t have to be something that you have to face alone or unprepared. In fact, there are plenty of care management services out there to help ensure that you maintain your independence as you age, such as Meals on Wheels and In-Home Care Services . Browse online and get more information about what are care management services.

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What are Care Management Services - Swift Management Services

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Learn about Care Management Services offered by Swift Management Services. Our expert team provides personalized care coordination, and guidance to ensure optimal care delivery. Trust us to streamline your processes and improve the overall quality of care for your organization.

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Are you looking for help with all aspects of your home care needs? Swift Management Services is the company you need! We are one of the best Home Care Business Consultants in UK. Our consultants have many years’ experience in the care home sector, having worked in almost all of the roles. We recognise that operating a registered care service in the UK is challenging and every organisation needs assistance from time to time to address the complexities of providing a regulated service.

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WE CAN ASSIST WITH:

Strategic review of your care service, from securing bank funding, to developing new services, we have the necessary experience to help you achieve your goals.

Crisis Management at both board and individual service level, assisting you to resolve situations and more importantly put into place strategies to prevent future reoccurrences.

Care and Compliance reviews and/or ongoing support to develop your staff and systems to provide the vital evidence that regulators are looking for.

Advice on staff compliment and recruitment. As services and clients change, it is important that you review your staff compliment, to ensure that you are delivering on expectations. With the prolonged shortage of registered nurses, many providers are considering how they can maintain their service. We can support you by providing the opportunity to review your existing team skills and ensure that they are deployed in the most effective way.

Coaching and mentorship

Quality systems and bespoke policy documents and reviews. Keeping abreast of the various changes in regulatory requirements means that your documentation and systems also have to reflect current practice. Our team is able to provide a complete suite of policy documents, as well as bespoke policies and procedures, rather than trying to make one size all fit approach work.

Liaison with Local Authorities and Regulators can be a minefield. Let us help you negotiate your way through discussions about fees, commissioning arrangements, referrals, and complaints management. We have extensive experience in securing fee reviews, contracted beds, and complaints resolution. We are adept at working with regulators to achieve registration of new services, or variations to existing categories of care to enable your service to meet the local requirements of your market place.

Long term outsourced management for companies and services. We can provide both long and short-term management support for your service or company and have consultants available with experience in General Management, Surgery, Intensive Care, Administration, Catering, Quality Systems, Audit, Service Design, Tendering, Care Plan review.

Liaison with local authorities, regulators, to support the resolving issues.

Care Home Support

Care Home support can mean different things to different people. The team at Swift Management can offer support in the management of all care services, from providing interim staff which are required manage the service to supporting and developing existing staff to grow.

We have consultants experienced in managing care homes who are adept at advising on change programmes. We will work with a provider to achieve what they need to achieve.

We can offer support with:

Nursing and Care Management

Administration - Financial and Non-Financial

General Management advice support and mentorship

Fee Reviews

Attendance at Meetings to represent or support managers or providers

Assist in the budget setting process

Advise on implementation of computer systems.

Provide Training in Clinical and non-clinical aspects of Care Home Management

Undertake Care Reviews

Mock Inspections

Interim Management

New Service Design

Strategic Reviews

Complaint resolution

Risk Management

The phrase care home support encompasses many of the services we offer. We can put them into a package which means costs can be controlled and the services tailored to your needs. Every project is overseen by a senior member of our consultancy team and a specific consultant is assigned who are best able to achieve our client's goals.

Many of our clients take advantage of our retained consultant services and build on this basic package. This means that the consultant you work with already understands your operation and is aware of the issues and is quickly able to assist.

Care Home Support Team

The care home support team is led by Christopher Stringer who has over 20 years' experience in the care home sector. His skills as a nurse and as a finance director and chief operating officer, makes him the ideal person to manage any support project.

Where complex regulatory issues are encountered Robert York manages the assignment, as he has significant regulatory experience from Hospitals to Care Homes and can navigate the complexities of regulation within the industry.

Both work with a team of consultants, some are associates and others directly appointed by Swift Management. This extensive team means we have consultants able to work across the three care regulators in England, Scotland, and Wales.

The aim of the team is to provide rapid and consistent support to a care home whatever their specific needs are.

All our consultants have gone through a robust recruitment process and have fully transferable DBS checks at an enhanced level, for both adults and children, which means whatever the service you need support with, our consultants have been fully tested.

Care Home Consultant Midlands

Due to the volume of work we have seen in the Midlands we have appointed a member of our team, who specifically overseas this client group. This has proved invaluable to the service we provide. Sharon Payne joined the team almost 2 years ago as a staff member.

Sharon has 30 year plus experience within the Social Care Sector, having held many roles and has a reputation for successfully leading rapid turnaround projects, which have seen significant improvements in regulatory ratings. Where necessary, Sharon is supported by associate consultants to achieve our client's goals.

All our services are based on pre agreed action plans, which are formulated by our clients and our senior consultants at the commencement of any project. This means there are clear measurable goals to be achieved in a pre-agreed timeframe.

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Care Home Consultants Midlands, UK - Swift Management Services

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Best Care Home Consultant in England. We provide care home consultancy, mock inspections, business development, legal support and Catering support for care homes.

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Swift Management Services Limited are a team of experienced, professional carers and managers. We offer high quality Care and Management Services for your loved ones to ensure that they remain safe, happy, and well looked after in the comfort of their own homes.

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WE CAN ASSIST WITH:

Strategic review of your care service, from securing bank funding, to developing new services, we have the necessary experience to help you achieve your goals.

Crisis Management at both board and individual service level, assisting you to resolve situations and more importantly put into place strategies to prevent future reoccurrences.

Care and Compliance reviews and/or ongoing support to develop your staff and systems to provide the vital evidence that regulators are looking for.

Advice on staff compliment and recruitment. As services and clients change, it is important that you review your staff compliment, to ensure that you are delivering on expectations. With the prolonged shortage of registered nurses, many providers are considering how they can maintain their service. We can support you by providing the opportunity to review your existing team skills and ensure that they are deployed in the most effective way.

Coaching and mentorship

Quality systems and bespoke policy documents and reviews. Keeping abreast of the various changes in regulatory requirements means that your documentation and systems also have to reflect current practice. Our team is able to provide a complete suite of policy documents, as well as bespoke policies and procedures, rather than trying to make one size all fit approach work.

Liaison with Local Authorities and Regulators can be a minefield. Let us help you negotiate your way through discussions about fees, commissioning arrangements, referrals, and complaints management. We have extensive experience in securing fee reviews, contracted beds, and complaints resolution. We are adept at working with regulators to achieve registration of new services, or variations to existing categories of care to enable your service to meet the local requirements of your market place.

Long term outsourced management for companies and services. We can provide both long and short-term management support for your service or company and have consultants available with experience in General Management, Surgery, Intensive Care, Administration, Catering, Quality Systems, Audit, Service Design, Tendering, Care Plan review.

Liaison with local authorities, regulators, to support the resolving issues.

Care Home Support

Care Home support can mean different things to different people. The team at Swift Management can offer support in the management of all care services, from providing interim staff which are required manage the service to supporting and developing existing staff to grow.

We have consultants experienced in managing care homes who are adept at advising on change programmes. We will work with a provider to achieve what they need to achieve.

We can offer support with:

Nursing and Care Management

Administration - Financial and Non-Financial

General Management advice support and mentorship

Fee Reviews

Attendance at Meetings to represent or support managers or providers

Assist in the budget setting process

Advise on implementation of computer systems.

Provide Training in Clinical and non-clinical aspects of Care Home Management

Undertake Care Reviews

Mock Inspections

Interim Management

New Service Design

Strategic Reviews

Complaint resolution

Risk Management

The phrase care home support encompasses many of the services we offer. We can put them into a package which means costs can be controlled and the services tailored to your needs. Every project is overseen by a senior member of our consultancy team and a specific consultant is assigned who are best able to achieve our client's goals.

Many of our clients take advantage of our retained consultant services and build on this basic package. This means that the consultant you work with already understands your operation and is aware of the issues and is quickly able to assist.

Care Home Support Team

The care home support team is led by Christopher Stringer who has over 20 years' experience in the care home sector. His skills as a nurse and as a finance director and chief operating officer, makes him the ideal person to manage any support project.

Where complex regulatory issues are encountered Robert York manages the assignment, as he has significant regulatory experience from Hospitals to Care Homes and can navigate the complexities of regulation within the industry.

Both work with a team of consultants, some are associates and others directly appointed by Swift Management. This extensive team means we have consultants able to work across the three care regulators in England, Scotland, and Wales.

The aim of the team is to provide rapid and consistent support to a care home whatever their specific needs are.

All our consultants have gone through a robust recruitment process and have fully transferable DBS checks at an enhanced level, for both adults and children, which means whatever the service you need support with, our consultants have been fully tested.

Care Home Consultant Midlands

Due to the volume of work we have seen in the Midlands we have appointed a member of our team, who specifically overseas this client group. This has proved invaluable to the service we provide. Sharon Payne joined the team almost 2 years ago as a staff member.

Sharon has 30 year plus experience within the Social Care Sector, having held many roles and has a reputation for successfully leading rapid turnaround projects, which have seen significant improvements in regulatory ratings. Where necessary, Sharon is supported by associate consultants to achieve our client's goals.

All our services are based on pre agreed action plans, which are formulated by our clients and our senior consultants at the commencement of any project. This means there are clear measurable goals to be achieved in a pre-agreed timeframe.

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Care Home Consultants Midlands, UK - Swift Management Services

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Best Care Home Consultant in England. We provide care home consultancy, mock inspections, business development, legal support and Catering support for care homes.

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Are you looking for help with all aspects of your home care needs? Swift Management Services is the company you need! We our one of the best Home Care Business Consultants in UK. Our consultants have many years’ experience in the care home sector, having worked in almost all of the roles. We recognise that operating a registered care service in the UK is challenging and every organisation needs assistance from time to time to address the complexities of providing a regulated service.

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WE CAN ASSIST WITH:

Strategic review of your care service, from securing bank funding, to developing new services, we have the necessary experience to help you achieve your goals.

Crisis Management at both board and individual service level, assisting you to resolve situations and more importantly put into place strategies to prevent future reoccurrences.

Care and Compliance reviews and/or ongoing support to develop your staff and systems to provide the vital evidence that regulators are looking for.

Advice on staff compliment and recruitment. As services and clients change, it is important that you review your staff compliment, to ensure that you are delivering on expectations. With the prolonged shortage of registered nurses, many providers are considering how they can maintain their service. We can support you by providing the opportunity to review your existing team skills and ensure that they are deployed in the most effective way.

Coaching and mentorship

Quality systems and bespoke policy documents and reviews. Keeping abreast of the various changes in regulatory requirements means that your documentation and systems also have to reflect current practice. Our team is able to provide a complete suite of policy documents, as well as bespoke policies and procedures, rather than trying to make one size all fit approach work.

Liaison with Local Authorities and Regulators can be a minefield. Let us help you negotiate your way through discussions about fees, commissioning arrangements, referrals, and complaints management. We have extensive experience in securing fee reviews, contracted beds, and complaints resolution. We are adept at working with regulators to achieve registration of new services, or variations to existing categories of care to enable your service to meet the local requirements of your market place.

Long term outsourced management for companies and services. We can provide both long and short-term management support for your service or company and have consultants available with experience in General Management, Surgery, Intensive Care, Administration, Catering, Quality Systems, Audit, Service Design, Tendering, Care Plan review.

Liaison with local authorities, regulators, to support the resolving issues.

Care Home Support

Care Home support can mean different things to different people. The team at Swift Management can offer support in the management of all care services, from providing interim staff which are required manage the service to supporting and developing existing staff to grow.

We have consultants experienced in managing care homes who are adept at advising on change programmes. We will work with a provider to achieve what they need to achieve.

We can offer support with:

Nursing and Care Management

Administration - Financial and Non-Financial

General Management advice support and mentorship

Fee Reviews

Attendance at Meetings to represent or support managers or providers

Assist in the budget setting process

Advise on implementation of computer systems.

Provide Training in Clinical and non-clinical aspects of Care Home Management

Undertake Care Reviews

Mock Inspections

Interim Management

New Service Design

Strategic Reviews

Complaint resolution

Risk Management

The phrase care home support encompasses many of the services we offer. We can put them into a package which means costs can be controlled and the services tailored to your needs. Every project is overseen by a senior member of our consultancy team and a specific consultant is assigned who are best able to achieve our client's goals.

Many of our clients take advantage of our retained consultant services and build on this basic package. This means that the consultant you work with already understands your operation and is aware of the issues and is quickly able to assist.

Care Home Support Team

The care home support team is led by Christopher Stringer who has over 20 years' experience in the care home sector. His skills as a nurse and as a finance director and chief operating officer, makes him the ideal person to manage any support project.

Where complex regulatory issues are encountered Robert York manages the assignment, as he has significant regulatory experience from Hospitals to Care Homes and can navigate the complexities of regulation within the industry.

Both work with a team of consultants, some are associates and others directly appointed by Swift Management. This extensive team means we have consultants able to work across the three care regulators in England, Scotland, and Wales.

The aim of the team is to provide rapid and consistent support to a care home whatever their specific needs are.

All our consultants have gone through a robust recruitment process and have fully transferable DBS checks at an enhanced level, for both adults and children, which means whatever the service you need support with, our consultants have been fully tested.

Care Home Consultant Midlands

Due to the volume of work we have seen in the Midlands we have appointed a member of our team, who specifically overseas this client group. This has proved invaluable to the service we provide. Sharon Payne joined the team almost 2 years ago as a staff member.

Sharon has 30 year plus experience within the Social Care Sector, having held many roles and has a reputation for successfully leading rapid turnaround projects, which have seen significant improvements in regulatory ratings. Where necessary, Sharon is supported by associate consultants to achieve our client's goals.

All our services are based on pre agreed action plans, which are formulated by our clients and our senior consultants at the commencement of any project. This means there are clear measurable goals to be achieved in a pre-agreed timeframe.

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Care Home Consultants Midlands, UK - Swift Management Services

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Best Care Home Consultant in England. We provide care home consultancy, mock inspections, business development, legal support and Catering support for care homes.

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Looking for Residential Home Support in Essex?

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Looking for Residential Home Support in Essex?

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Swift Management Services Limited is a one stop shop for care in the home for your loved ones. We do everything that is needed to make sure your loved ones are getting the support they need. We deal with both in-home and residential home support. We will ensure that their quality of life, safety, and health are being met.

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We offer interim management services, support with service improvement, and back office functions to residential homes operated by the small care home provider. We can tailor packages to meet the providers needs from monthly or bi-monthly governance visits to full operation of the service depending on need.

We can support a residential care home to increase grades at the next inspection, to prepare a care home for sale or simply support the Registered Manager. We can tailor a package to meet the provider's requirements.

We have a dedicated team of Management Specialists who offer interim management support for all health and social care settings. We also have a team of Social Care Managers who offer interim management support to care homes. This can be a short- or long-term assignment, we provide consultants appropriate to the project brief, who hold the necessary qualifications and have a fully transferable DBS check at an enhanced level.

We are also able to provide back office functions to assist the smaller care provider support their business, this includes fee negotiation with local authorities, budget setting, audits and Registered Manager support. All of which is vital for a well led service.

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Residential Home Support - Swift Management Services

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We offer interim management services, support with service improvement, and back office functions to residential homes operated by the small care home provider. We can tailor packages to meet the providers needs from monthly or bi-monthly governance visits to full operation of the service depending on need.

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CQC Standards for Care Homes - What You Need to Know 

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CQC Standards for Care Homes - What You Need to Know 

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The Care Quality Commission, or CQC, is the government-approved regulator of health and social care services in England. The primary role of the CQC is to ensure that health and social care services are safe, provide good quality care, and treat people with respect and dignity – all essential elements of quality health care. Visit our website and get more details about CQC Standards for Care Homes.

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The health and social care sector is one of the most regulated industries to work within. This is in part due to the significant effect it can have on the people that use the service coupled with the vulnerability of the client group.

The regulation of care homes since 2000 have been evolving year on year, following the implantation of the Care Standards Act and latterly the Health and Social Care Act.

CQC use many sources of information to build a picture of the health and social care settings they regulate. This includes inspection reports from other agencies such as local authorities, fire officers, environmental health inspectors, GP's, Social Workers and District Nurses as well as members of the public. All this information is used along with notifications from care homes as required by the health and social care act, as well as the annual return required to be submitted by Care Homes known in England as the PIR. Other sources available are also logged such as information on company websites and social media. All this information builds a picture of a health care setting prior to an inspection taking place and helps to decide on the regularity and types of inspection required.

Despite how excellent a service is; if there is no evidence to prove it the service risks getting grades less than they deserve. CQC rate homes in five categories these are: Safe, Responsive, Caring, Effective and Well led. They use the KLOE's to measure this. KLOE stands for Key Lines of Enquiry, and each of the five categories above have several KLOE's attached to them. Many have a cross over from one category to another. This means a care home manager needs to understand the KLOE's and have all the evidence to hand demonstrate compliance.

Many care home operators choose to use a care consultancy only when there is a problem to resolve but this could be a very short sighted view and whilst a care consultant is more than able to crisis manage, it is far better to engage their services to ensure their service is meeting standards, showcasing good practice and prevent the need for fire-fighting.

When looking at achieving CQC standards, increasing grades and demonstrating sustainable evidence Health and Social Care Consultants have a lot to offer. When we do visit a care home which has been rated inadequate, often staff, relatives and residents feel that the rating is unjust and is not reflective of the care home they know.

Building the evidence is singularly one of the most important things any care operator can do, some of it is simple but time-consuming, other elements need skill and understanding.

Care providers can encourage residents and relatives to complete online surveys such has completing a response card to Carehome.co.uk or directly to CQC. Keep pictures of events in and around the service as evidence of what has been taking place. Keep thank you cards and letters, along with letters of complaint. It is always about balancing the view. Every inspector knows that no service is perfect.

Many of our customers have taken advantage of our staff and resident and relative surveys; they are objective as they are independently undertaken, they are anonymous and as such seen to be a far more reliable form of survey than one undertaken internally. The team at Swift Management are also able to benchmark the results against other providers. Lesson learned are something CQC like to see and a simple response to the overall survey with a "you said" "we did" report to go with the results can go a long way in demonstrating that a provider takes what they hear seriously.

When a complaint is received, we can assist a provider in writing a response, which is meaningful appropriate and gives a clear indication of lessons learned. If the complainant is not satisfied again Swift Management can undertake an independent review. This is an option that shows transparency. We can assist care home managers with our KLOE inspections as these allow the home to showcase the evidence they have and make it easy for a manager to produce it at the time of an inspection. As we have previously said no service is perfect therefore a high-quality service improvement plan is vital to showcase your service. We have a tried and tested formula for this, and our support can keep you on track. It helps providers complete their PIR and again shows how the service is well led.

Regulatory Notifications are a legal requirement, but when our consultants visit a service the registered manager is often not reporting everything they should, this is sometimes because they do not see an incident as reportable or they do not want to bring the services reputation down, due to making the notification. This could not be further from the truth. Transparency and openness are something that CQC find reassuring, it shows the service has nothing to hide, and that improvements are consistent and ongoing. Our team helps registered managers overcome this and assist where necessary in tying back the issue to the action plan, thus making the action plan a live document. This again demonstrates transparency.

Providing a great service should be the principle aim of every provider within the health and social care sector, achieving CQC standards is not difficult, it is proving how you do so that is the challenge. Swift Management Services can provide you with support that allows you to do both.

One comment often seen in inspection reports relates to care documentation and care plans. The report usually highlights that they are not person centred or they do not reflect the care that is being given. Our consultants can provide training and support around writing person centred care plans but also audit care plans and other care documentation to show that they all link together. Many providers see the risk assessments, care plans and daily records as three distinct records but they are not and need to work hand in hand.

We also see examples of care plans that are documents which are neatly maintained and kept up to date for reviews or inspections but, the staff on the frontline do not have any knowledge of the contents. Again, our team help by implementing systems to ensure documentation is not only correct and detailed but also in use.

Achieving CQC standards and improving your ratings is usually about transparency, lesson learned and knowing your business and addressing issues. Our team of consultants at Swift Management are highly experienced in all these areas and can really make a difference which is why this year we are launching a package to support health and social care establishments meet the standards without breaking the bank.

When a care home, receives an inadequate rating they usually receive a local authority embargo meaning resident numbers fall with no new admissions, the private market falls away as people read your report and staff leave because they feel they do not want to be associated with an inadequate home, there is also usually an element of bad press. In an average 60 bed care home, receiving an inadequate rating can cost as much as £250k in lost revenue, increased training and agency costs etc therefore prevention must be better than cure especially for those people using our service.

The basis of CQC inspection is the Key Lines of Enquiry or KLOE standards. They apply to all services within the Health and Social Care sector. The industry needs to ensure they meet the standards laid down within the act and care homes are no different.

The team at Swift Management services have specialist social care consultants which assist Care Homes to meet the standards and increase their ratings. Every Health and Social Care service will be measured against five key elements, Safe, Caring, Responsive, Effective and Well Led. Ensuring Care Homes meet the Standards required in all elements of the inspection process can be complex for providers. The Care Home consultants within our team work with providers to ensure that the CQC standards are met in a care home and there is evidence of good practice to support this. A well-managed care home with good evidence of meeting the standards will afford a provider with a much better rating.

CQC is the regulatory body who regulates all Health and Social Care providers across England. The basis for CQC regulation is the Health and Social Care Act. Providers of Health and Social Care need to navigate the act and comply with it. The team at Swift Management Services work with all sector providers, Care Homes, Ambulance Services, GP & Dental practices, Domiciliary Care Agencies Private Hospitals and Hospices to offer practical advice and support in compliance with the act and support with the regulators.

It is important that providers comply with regulations, provide high standards of care and governance and be able to prove that is what they do, by maintain good records. One of the best ways of ensuring a provider is meeting CQC regulation is maintain a live working service improvement plan. It is best practice for providers to monitor themselves against the Key Lines of Enquiry used by CQC in the regulation process, document where evidence of compliance can be found and ensure that where a shortfall is identified it is part of the service improvement plan so that it is addressed in a realistic timeframe.

CQC is the regulatory body who regulates all Health and Social Care providers across England. The basis for CQC regulation is the Health and Social Care Act. Care Home Providers need to be able to interpret the act, meet the standards as well as manage their business. This can be a big task especially when faced with an inspection report which was not as expected. The team at Swift Management can support care home providers with all aspects of care home regulation, carry out Key Lines of Enquiry Inspections providing a comprehensive report, detailing where evidence can be found and what the shortfalls are. This can be translated into a service improvement plan.

We are also able to provide support to care home providers when the Regulators have decided to take enforcement action. We offer a comprehensive service, which assists in making swift and sustainable change to a service, thus reducing the risk of reputation damage and enforcement action.

CQC regulation commences with the registration of a new provider or service. Once registered this process is ongoing. Providers can find the process difficult to navigate and time consuming.

We can assist with all registration issues, and once registered any issues as they arise. Many of our clients make contact when less than favourable situations have occurred. We recommend discussing regulatory issues as early as possible in the process; do not wait for things to go too far.

We provide support and advice on the completion of factual accuracy submissions, which are both timebound and evidenced based. This means expertise in this area is vital, as the evidence you provide can make all the difference to your appeal.

Our team are able to offer advice on Notices of Proposals and Notices of Decisions, assist in preparation of action plans, and provide support to bring them to fruition. Prompt decisive action is required, and we have managed these situations before, where for many providers this will be the first time.

The way potential providers or current providers present themselves to the regulators is vital as it can instil confidence and reduce risks. We offer services from mock inspections to full regulatory support with issues. The aim of the mock inspection is to identify and assist you to rectify issues before a regulatory inspection. We provide the service with the evidence base they need to ensure a fruitful regulatory inspection.

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Advice on CQC Regulation | Achieving CQC Standards - Swift Management Services

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The health and social care sector is one of the most regulated industries to work within. This is in part due to the significant effect it can have on the people that use the service coupled with the vulnerability of the client group.

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Opening a new care home can mean building it from scratch. You need to register with the Care Quality Commission ( CQC ) to run a residential care home for adults in England.

Swift Management Services specialise in supporting the smaller care provider, whether you are looking to expand by opening a new care home or you are looking to buy and operate your first care home in the UK. In both cases specialist knowledge and support is required as delays in opening or taking over an existing care home can be fraught with issues which can cause delay and financial hardship for the operator. You can visit us and get more details regarding How to Open up a Care Home.

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Find the current CQC Care Quality Commission standards for care homes

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Find the current CQC Care Quality Commission standards for care homes

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The Care Quality Commission (CQC) regularly publishes guidance for care homes in England. It includes the latest regulations, advice and standards that homes need to follow in order to provide safe, high-quality care. We're a one-stop shop for all your #CQC needs! Check out our site to learn how to pass your next CQC inspection, avoid fines and get more out of your care home!

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The health and social care sector is one of the most regulated industries to work within. This is in part due to the significant effect it can have on the people that use the service coupled with the vulnerability of the client group.

The regulation of care homes since 2000 have been evolving year on year, following the implantation of the Care Standards Act and latterly the Health and Social Care Act.

CQC use many sources of information to build a picture of the health and social care settings they regulate. This includes inspection reports from other agencies such as local authorities, fire officers, environmental health inspectors, GP's, Social Workers and District Nurses as well as members of the public. All this information is used along with notifications from care homes as required by the health and social care act, as well as the annual return required to be submitted by Care Homes known in England as the PIR. Other sources available are also logged such as information on company websites and social media. All this information builds a picture of a health care setting prior to an inspection taking place and helps to decide on the regularity and types of inspection required.

Despite how excellent a service is; if there is no evidence to prove it the service risks getting grades less than they deserve. CQC rate homes in five categories these are: Safe, Responsive, Caring, Effective and Well led. They use the KLOE's to measure this. KLOE stands for Key Lines of Enquiry, and each of the five categories above have several KLOE's attached to them. Many have a cross over from one category to another. This means a care home manager needs to understand the KLOE's and have all the evidence to hand demonstrate compliance.

Many care home operators choose to use a care consultancy only when there is a problem to resolve but this could be a very short sighted view and whilst a care consultant is more than able to crisis manage, it is far better to engage their services to ensure their service is meeting standards, showcasing good practice and prevent the need for fire-fighting.

When looking at achieving CQC standards, increasing grades and demonstrating sustainable evidence Health and Social Care Consultants have a lot to offer. When we do visit a care home which has been rated inadequate, often staff, relatives and residents feel that the rating is unjust and is not reflective of the care home they know.

Building the evidence is singularly one of the most important things any care operator can do, some of it is simple but time-consuming, other elements need skill and understanding.

Care providers can encourage residents and relatives to complete online surveys such has completing a response card to Carehome.co.uk or directly to CQC. Keep pictures of events in and around the service as evidence of what has been taking place. Keep thank you cards and letters, along with letters of complaint. It is always about balancing the view. Every inspector knows that no service is perfect.

Many of our customers have taken advantage of our staff and resident and relative surveys; they are objective as they are independently undertaken, they are anonymous and as such seen to be a far more reliable form of survey than one undertaken internally. The team at Swift Management are also able to benchmark the results against other providers. Lesson learned are something CQC like to see and a simple response to the overall survey with a "you said" "we did" report to go with the results can go a long way in demonstrating that a provider takes what they hear seriously.

When a complaint is received, we can assist a provider in writing a response, which is meaningful appropriate and gives a clear indication of lessons learned. If the complainant is not satisfied again Swift Management can undertake an independent review. This is an option that shows transparency. We can assist care home managers with our KLOE inspections as these allow the home to showcase the evidence they have and make it easy for a manager to produce it at the time of an inspection. As we have previously said no service is perfect therefore a high-quality service improvement plan is vital to showcase your service. We have a tried and tested formula for this, and our support can keep you on track. It helps providers complete their PIR and again shows how the service is well led.

Regulatory Notifications are a legal requirement, but when our consultants visit a service the registered manager is often not reporting everything they should, this is sometimes because they do not see an incident as reportable or they do not want to bring the services reputation down, due to making the notification. This could not be further from the truth. Transparency and openness are something that CQC find reassuring, it shows the service has nothing to hide, and that improvements are consistent and ongoing. Our team helps registered managers overcome this and assist where necessary in tying back the issue to the action plan, thus making the action plan a live document. This again demonstrates transparency.

Providing a great service should be the principle aim of every provider within the health and social care sector, achieving CQC standards is not difficult, it is proving how you do so that is the challenge. Swift Management Services can provide you with support that allows you to do both.

One comment often seen in inspection reports relates to care documentation and care plans. The report usually highlights that they are not person centred or they do not reflect the care that is being given. Our consultants can provide training and support around writing person centred care plans but also audit care plans and other care documentation to show that they all link together. Many providers see the risk assessments, care plans and daily records as three distinct records but they are not and need to work hand in hand.

We also see examples of care plans that are documents which are neatly maintained and kept up to date for reviews or inspections but, the staff on the frontline do not have any knowledge of the contents. Again, our team help by implementing systems to ensure documentation is not only correct and detailed but also in use.

Achieving CQC standards and improving your ratings is usually about transparency, lesson learned and knowing your business and addressing issues. Our team of consultants at Swift Management are highly experienced in all these areas and can really make a difference which is why this year we are launching a package to support health and social care establishments meet the standards without breaking the bank.

When a care home, receives an inadequate rating they usually receive a local authority embargo meaning resident numbers fall with no new admissions, the private market falls away as people read your report and staff leave because they feel they do not want to be associated with an inadequate home, there is also usually an element of bad press. In an average 60 bed care home, receiving an inadequate rating can cost as much as £250k in lost revenue, increased training and agency costs etc therefore prevention must be better than cure especially for those people using our service.

The basis of CQC inspection is the Key Lines of Enquiry or KLOE standards. They apply to all services within the Health and Social Care sector. The industry needs to ensure they meet the standards laid down within the act and care homes are no different.

The team at Swift Management services have specialist social care consultants which assist Care Homes to meet the standards and increase their ratings. Every Health and Social Care service will be measured against five key elements, Safe, Caring, Responsive, Effective and Well Led. Ensuring Care Homes meet the Standards required in all elements of the inspection process can be complex for providers. The Care Home consultants within our team work with providers to ensure that the CQC standards are met in a care home and there is evidence of good practice to support this. A well-managed care home with good evidence of meeting the standards will afford a provider with a much better rating.

CQC is the regulatory body who regulates all Health and Social Care providers across England. The basis for CQC regulation is the Health and Social Care Act. Providers of Health and Social Care need to navigate the act and comply with it. The team at Swift Management Services work with all sector providers, Care Homes, Ambulance Services, GP & Dental practices, Domiciliary Care Agencies Private Hospitals and Hospices to offer practical advice and support in compliance with the act and support with the regulators.

It is important that providers comply with regulations, provide high standards of care and governance and be able to prove that is what they do, by maintain good records. One of the best ways of ensuring a provider is meeting CQC regulation is maintain a live working service improvement plan. It is best practice for providers to monitor themselves against the Key Lines of Enquiry used by CQC in the regulation process, document where evidence of compliance can be found and ensure that where a shortfall is identified it is part of the service improvement plan so that it is addressed in a realistic timeframe.

CQC is the regulatory body who regulates all Health and Social Care providers across England. The basis for CQC regulation is the Health and Social Care Act. Care Home Providers need to be able to interpret the act, meet the standards as well as manage their business. This can be a big task especially when faced with an inspection report which was not as expected. The team at Swift Management can support care home providers with all aspects of care home regulation, carry out Key Lines of Enquiry Inspections providing a comprehensive report, detailing where evidence can be found and what the shortfalls are. This can be translated into a service improvement plan.

We are also able to provide support to care home providers when the Regulators have decided to take enforcement action. We offer a comprehensive service, which assists in making swift and sustainable change to a service, thus reducing the risk of reputation damage and enforcement action.

CQC regulation commences with the registration of a new provider or service. Once registered this process is ongoing. Providers can find the process difficult to navigate and time consuming.

We can assist with all registration issues, and once registered any issues as they arise. Many of our clients make contact when less than favourable situations have occurred. We recommend discussing regulatory issues as early as possible in the process; do not wait for things to go too far.

We provide support and advice on the completion of factual accuracy submissions, which are both timebound and evidenced based. This means expertise in this area is vital, as the evidence you provide can make all the difference to your appeal.

Our team are able to offer advice on Notices of Proposals and Notices of Decisions, assist in preparation of action plans, and provide support to bring them to fruition. Prompt decisive action is required, and we have managed these situations before, where for many providers this will be the first time.

The way potential providers or current providers present themselves to the regulators is vital as it can instil confidence and reduce risks. We offer services from mock inspections to full regulatory support with issues. The aim of the mock inspection is to identify and assist you to rectify issues before a regulatory inspection. We provide the service with the evidence base they need to ensure a fruitful regulatory inspection.

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Advice on CQC Regulation | Achieving CQC Standards - Swift Management Services

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The health and social care sector is one of the most regulated industries to work within. This is in part due to the significant effect it can have on the people that use the service coupled with the vulnerability of the client group.

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Care Home Support Team: The Best Care for Your Loved Ones

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Care Home Support Team: The Best Care for Your Loved Ones

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You want your loved ones to be safe and cared for, especially as they age. When you can’t provide the level of care they need anymore, consider hiring a team of people to help out with everyday tasks and errands as well as medical duties like dressing, bathing, and eating. Our Care Home Support Team will come to your home and assist your loved ones in every way possible, so that you can relax knowing that their health and safety are in the best hands possible.

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WE CAN ASSIST WITH:

Strategic review of your care service, from securing bank funding, to developing new services, we have the necessary experience to help you achieve your goals.

Crisis Management at both board and individual service level, assisting you to resolve situations and more importantly put into place strategies to prevent future reoccurrences.

Care and Compliance reviews and/or ongoing support to develop your staff and systems to provide the vital evidence that regulators are looking for.

Advice on staff compliment and recruitment. As services and clients change, it is important that you review your staff compliment, to ensure that you are delivering on expectations. With the prolonged shortage of registered nurses, many providers are considering how they can maintain their service. We can support you by providing the opportunity to review your existing team skills and ensure that they are deployed in the most effective way.

Coaching and mentorship

Quality systems and bespoke policy documents and reviews. Keeping abreast of the various changes in regulatory requirements means that your documentation and systems also have to reflect current practice. Our team is able to provide a complete suite of policy documents, as well as bespoke policies and procedures, rather than trying to make one size all fit approach work.

Liaison with Local Authorities and Regulators can be a minefield. Let us help you negotiate your way through discussions about fees, commissioning arrangements, referrals, and complaints management. We have extensive experience in securing fee reviews, contracted beds, and complaints resolution. We are adept at working with regulators to achieve registration of new services, or variations to existing categories of care to enable your service to meet the local requirements of your market place.

Long term outsourced management for companies and services. We can provide both long and short-term management support for your service or company and have consultants available with experience in General Management, Surgery, Intensive Care, Administration, Catering, Quality Systems, Audit, Service Design, Tendering, Care Plan review.

Liaison with local authorities, regulators, to support the resolving issues.

Care Home Support

Care Home support can mean different things to different people. The team at Swift Management can offer support in the management of all care services, from providing interim staff which are required manage the service to supporting and developing existing staff to grow.

We have consultants experienced in managing care homes who are adept at advising on change programmes. We will work with a provider to achieve what they need to achieve.

We can offer support with:

Nursing and Care Management

Administration - Financial and Non-Financial

General Management advice support and mentorship

Fee Reviews

Attendance at Meetings to represent or support managers or providers

Assist in the budget setting process

Advise on implementation of computer systems.

Provide Training in Clinical and non-clinical aspects of Care Home Management

Undertake Care Reviews

Mock Inspections

Interim Management

New Service Design

Strategic Reviews

Complaint resolution

Risk Management

The phrase care home support encompasses many of the services we offer. We can put them into a package which means costs can be controlled and the services tailored to your needs. Every project is overseen by a senior member of our consultancy team and a specific consultant is assigned who are best able to achieve our client's goals.

Many of our clients take advantage of our retained consultant services and build on this basic package. This means that the consultant you work with already understands your operation and is aware of the issues and is quickly able to assist.

Care Home Support Team

The care home support team is led by Christopher Stringer who has over 20 years' experience in the care home sector. His skills as a nurse and as a finance director and chief operating officer, makes him the ideal person to manage any support project.

Where complex regulatory issues are encountered Robert York manages the assignment, as he has significant regulatory experience from Hospitals to Care Homes and can navigate the complexities of regulation within the industry.

Both work with a team of consultants, some are associates and others directly appointed by Swift Management. This extensive team means we have consultants able to work across the three care regulators in England, Scotland, and Wales.

The aim of the team is to provide rapid and consistent support to a care home whatever their specific needs are.

All our consultants have gone through a robust recruitment process and have fully transferable DBS checks at an enhanced level, for both adults and children, which means whatever the service you need support with, our consultants have been fully tested.

Care Home Consultant Midlands

Due to the volume of work we have seen in the Midlands we have appointed a member of our team, who specifically overseas this client group. This has proved invaluable to the service we provide. Sharon Payne joined the team almost 2 years ago as a staff member.

Sharon has 30 year plus experience within the Social Care Sector, having held many roles and has a reputation for successfully leading rapid turnaround projects, which have seen significant improvements in regulatory ratings. Where necessary, Sharon is supported by associate consultants to achieve our client's goals.

All our services are based on pre agreed action plans, which are formulated by our clients and our senior consultants at the commencement of any project. This means there are clear measurable goals to be achieved in a pre-agreed timeframe.

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Care Home Consultants Midlands, UK - Swift Management Services

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Best Care Home Consultant in England. We provide care home consultancy, mock inspections, business development, legal support and Catering support for care homes.

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Opening a new care home can mean building it from scratch. All Health and Social care providers must register with the Care Quality Commission (CQC) for Setting up a New Care Home. Swift Management Services specialise in supporting the smaller care provider, whether you are looking to expand by opening a new care home or you are looking to buy and operate your first care home in the UK.

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Setting Up A New Care Home - Swift Management Services

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Swift Management Services specialise in supporting the smaller care provider, whether you are looking to Setting Up A New Care Home or you are looking to buy and operate your first care home.

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Looking for Residential Home Support in Essex?

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Looking for Residential Home Support in Essex?

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A residential care home provides accommodation and 24-hour personal care and support to the elderly and others who may find it difficult to manage daily life at home. So if you are in Essex and looking for Residential Home Support, visit us at Swift Management Services Limited.

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We offer interim management services, support with service improvement, and back office functions to residential homes operated by the small care home provider. We can tailor packages to meet the providers needs from monthly or bi-monthly governance visits to full operation of the service depending on need.

We can support a residential care home to increase grades at the next inspection, to prepare a care home for sale or simply support the Registered Manager. We can tailor a package to meet the provider's requirements.

We have a dedicated team of Management Specialists who offer interim management support for all health and social care settings. We also have a team of Social Care Managers who offer interim management support to care homes. This can be a short- or long-term assignment, we provide consultants appropriate to the project brief, who hold the necessary qualifications and have a fully transferable DBS check at an enhanced level.

We are also able to provide back office functions to assist the smaller care provider support their business, this includes fee negotiation with local authorities, budget setting, audits and Registered Manager support. All of which is vital for a well led service.

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Residential Home Support - Swift Management Services

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We offer interim management services, support with service improvement, and back office functions to residential homes operated by the small care home provider. We can tailor packages to meet the providers needs from monthly or bi-monthly governance visits to full operation of the service depending on need.

# data[].attributes.body
Opening a new care home can mean building it from scratch. All Health and Social care providers must register with the Care Quality Commission (CQC) for Setting up a New Care Home. Swift Management Services specialise in supporting the smaller care provider, whether you are looking to expand by opening a new care home or you are looking to buy and operate your first care home in the UK.

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Setting Up A New Care Home - Swift Management Services

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Swift Management Services specialise in supporting the smaller care provider, whether you are looking to Setting Up A New Care Home or you are looking to buy and operate your first care home.

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Get to Know about Nursing Home Support Scheme

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Get to Know about Nursing Home Support Scheme

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The Nursing Homes Support Scheme is a scheme of financial support for people who need long-term nursing home care. Visit us and get more details.

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Care compliance consultants supporting
health and social care providers

We’ll help your health and social care service thrive.

Improve Your
CQC Rating

Increase
Staff Motivation

Deliver
Quality Care

Running a health or social care service can be challenging.

Do you want to provide the best possible care for your
residents or patients?

Do you need to improve your CQC rating?

Are you worried about your next inspection?

Has your revenue been damaged by a poor inspection report?

You need to keep up with paperwork and staffing issues, all whilst juggling the day-to-day running of your establishment. You also need to improve your CQC rating – but with so many regulations and changing standards, it’s difficult to know where to start.

You don’t need to feel overwhelmed. We’re here to make sure you’re always prepared and ready for inspection.

Your support starts here...

As a client of Swift Management Services, you will benefit from our expertise as registered nurses and care home managers.

We know the impact your CQC rating has on your staff and business, and how daunting the inspections can be. So, we’re here to give you the guidance you need to improve both care standards and CQC ratings.

We’ll start by listening to find out what needs to be done, and then tailor an improvement plan for you.

A plan without action doesn’t help anyone, so we won’t stop halfway. We’ll help you implement the changes, giving you the skills and procedures you need to improve your rating. Now, your healthcare organisation can thrive.

We're here to guide you...

Interim management

Feedback surveys

Crisis management

Staff training

Regulatory support

Retained services

Strategic reviews

Expert witnesses

CQC mock inspections

We're here to guide you...

Interim management

Feedback surveys

Crisis management

Staff training

Regulatory support

Retained services

Strategic reviews

Expert witnesses

CQC mock inspections

Let’s get started...

We’ll help you create a clear vision and processes
to deliver high-quality care and support.

We will start by listening to find out what needs to be done and work with you to tailor an improvement plan.

We will then provide as much
support as you need throughout the
change process to embed the
improvements and improve your rating.

3

Improve standards.
Improve CQC ratings.
Improve reputation

Let’s get started...

We’ll help you create a clear vision and processes
to deliver high-quality care and support.

We will start by listening to find out what needs to be done and work with you to tailor an improvement plan.

We will then provide as much
support as you need throughout the
change process to embed the
improvements and improve your rating.

Improve standards.
Improve CQC ratings.
Improve reputation

Our Team has The Expertise

Robert York and Christopher Stringer are the founders of Swift Management Services Limited. They are both highly experienced  in the health sector, having worked for the NHS, Private and  Charitable providers. We believe that taking time to understand  your situation can bring about an effective and sustainable outcome.

Just a quick message to thank you for your help last year. We were successful in our registration (What took five months before took three weeks this time). We will keep you as our go-to person if we need help!

David D- Domiciliary Care Provider Domiciliary Care Provider

I employed Swift Management Services Limited due to an increasing number of issues within my business. Despite my best efforts with the authorities/CQC and the employment of previous consultants, the situation did not seem to be getting any better. I rang them one afternoon in complete desperation not knowing what to do next. They took time to listen to my concerns and got to work straight away, tackling the lists of paperwork and within a matter of days things began to look clearer. They produced a comprehensive action plan. They had a firm grip of the situation often going above and beyond to help me and the staff who were already under immense stress, due to the threat of immediate closure by CQC. They are professional and realistic keeping me updated at every step of the way - often shouldering a lot of the burden. They were a huge help to me and my business.

Mrs K. A. Davies- Proprietor CEO

We have engaged the services of Swift Management Services Limited since November 2019. Our initial contract with them was to help us with an Inadequate rating and embargo. The team quickly gained the trust of the local authority and CQC and represented us throughout this period. We have had KLOE reports and action plans, these have helped us to keep on track and make improvements. They have also represented us at Safeguarding/Provider improvement meetings with the authorities, which helped considerably the addition of monthly audits and update reports the regulators understood how seriously we took making improvements. Since then our improvements have been recognised by both the local Care Home Support team and more importantly CQC. We have now taken out a retained service contract to support me as the provider and my registered manager. We now see the Swift Team as part of the Fouracres family as we work so closely together. Being able to call them whenever we have a question or concern has brought me peace of mind and I really appreciate the level of support given. I would have no hesitation in recommending Swift Management Services, our main point of contact is Robert York and Christopher Stringer although we have at one point or another had contact with a number of their team as the variety of experience that they bring means that audits are always from a fresh pair of eyes, enabling us to identify areas for improvement.

Mrs Philomena Okoron-Kwo Provider

Just a quick message to thank you for your help last year. We were successful in our registration (What took five months before took three weeks this time). We will keep you as our go-to person if we need help!

David D- Domiciliary Care Provider Domiciliary Care Provider

I employed Swift Management Services Limited due to an increasing number of issues within my business. Despite my best efforts with the authorities/CQC and the employment of previous consultants, the situation did not seem to be getting any better. I rang them one afternoon in complete desperation not knowing what to do next. They took time to listen to my concerns and got to work straight away, tackling the lists of paperwork and within a matter of days things began to look clearer. They produced a comprehensive action plan. They had a firm grip of the situation often going above and beyond to help me and the staff who were already under immense stress, due to the threat of immediate closure by CQC. They are professional and realistic keeping me updated at every step of the way - often shouldering a lot of the burden. They were a huge help to me and my business.

Mrs K. A. Davies- Proprietor CEO

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What would a positive CQC rating mean to you?

CQC inspections shouldn't keep you awake at night

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Healthcare Sector Consultancy Services - Swift Management Services

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Swift Management Services is offering expert support to health and social care providers, to deliver quality care services through audit, using innovative research based action plans from our dedicated team.

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Looking for Residential Home Support in Essex?

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Looking for Residential Home Support in Essex?

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A residential care home provides accommodation and 24-hour personal care and support to the elderly and others who may find it difficult to manage daily life at home. So if you are in Essex and looking for Residential Home Support, visit us at Swift Management Services Limited.

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We offer interim management services, support with service improvement, and back office functions to residential homes operated by the small care home provider. We can tailor packages to meet the providers needs from monthly or bi-monthly governance visits to full operation of the service depending on need.

We can support a residential care home to increase grades at the next inspection, to prepare a care home for sale or simply support the Registered Manager. We can tailor a package to meet the provider's requirements.

We have a dedicated team of Management Specialists who offer interim management support for all health and social care settings. We also have a team of Social Care Managers who offer interim management support to care homes. This can be a short- or long-term assignment, we provide consultants appropriate to the project brief, who hold the necessary qualifications and have a fully transferable DBS check at an enhanced level.

We are also able to provide back office functions to assist the smaller care provider support their business, this includes fee negotiation with local authorities, budget setting, audits and Registered Manager support. All of which is vital for a well led service.

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Residential Home Support - Swift Management Services

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We offer interim management services, support with service improvement, and back office functions to residential homes operated by the small care home provider. We can tailor packages to meet the providers needs from monthly or bi-monthly governance visits to full operation of the service depending on need.

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Finding the Best Care Home Consultant for Your Needs

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Finding the Best Care Home Consultant for Your Needs

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When you are looking to find the best care home consultant, it can be an overwhelming experience. There are many companies to choose from and each one will promise to be the best option available. However, they all won’t be able to deliver on their promises or give you what you need. When you know what you are looking for, it will make the process much easier and get you exactly what you want in no time at all.

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WE CAN ASSIST WITH:

Strategic review of your care service, from securing bank funding, to developing new services, we have the necessary experience to help you achieve your goals.

Crisis Management at both board and individual service level, assisting you to resolve situations and more importantly put into place strategies to prevent future reoccurrences.

Care and Compliance reviews and/or ongoing support to develop your staff and systems to provide the vital evidence that regulators are looking for.

Advice on staff compliment and recruitment. As services and clients change, it is important that you review your staff compliment, to ensure that you are delivering on expectations. With the prolonged shortage of registered nurses, many providers are considering how they can maintain their service. We can support you by providing the opportunity to review your existing team skills and ensure that they are deployed in the most effective way.

Coaching and mentorship

Quality systems and bespoke policy documents and reviews. Keeping abreast of the various changes in regulatory requirements means that your documentation and systems also have to reflect current practice. Our team is able to provide a complete suite of policy documents, as well as bespoke policies and procedures, rather than trying to make one size all fit approach work.

Liaison with Local Authorities and Regulators can be a minefield. Let us help you negotiate your way through discussions about fees, commissioning arrangements, referrals, and complaints management. We have extensive experience in securing fee reviews, contracted beds, and complaints resolution. We are adept at working with regulators to achieve registration of new services, or variations to existing categories of care to enable your service to meet the local requirements of your market place.

Long term outsourced management for companies and services. We can provide both long and short-term management support for your service or company and have consultants available with experience in General Management, Surgery, Intensive Care, Administration, Catering, Quality Systems, Audit, Service Design, Tendering, Care Plan review.

Liaison with local authorities, regulators, to support the resolving issues.

Care Home Support

Care Home support can mean different things to different people. The team at Swift Management can offer support in the management of all care services, from providing interim staff which are required manage the service to supporting and developing existing staff to grow.

We have consultants experienced in managing care homes who are adept at advising on change programmes. We will work with a provider to achieve what they need to achieve.

We can offer support with:

Nursing and Care Management

Administration - Financial and Non-Financial

General Management advice support and mentorship

Fee Reviews

Attendance at Meetings to represent or support managers or providers

Assist in the budget setting process

Advise on implementation of computer systems.

Provide Training in Clinical and non-clinical aspects of Care Home Management

Undertake Care Reviews

Mock Inspections

Interim Management

New Service Design

Strategic Reviews

Complaint resolution

Risk Management

The phrase care home support encompasses many of the services we offer. We can put them into a package which means costs can be controlled and the services tailored to your needs. Every project is overseen by a senior member of our consultancy team and a specific consultant is assigned who are best able to achieve our client's goals.

Many of our clients take advantage of our retained consultant services and build on this basic package. This means that the consultant you work with already understands your operation and is aware of the issues and is quickly able to assist.

Care Home Support Team

The care home support team is led by Christopher Stringer who has over 20 years' experience in the care home sector. His skills as a nurse and as a finance director and chief operating officer, makes him the ideal person to manage any support project.

Where complex regulatory issues are encountered Robert York manages the assignment, as he has significant regulatory experience from Hospitals to Care Homes and can navigate the complexities of regulation within the industry.

Both work with a team of consultants, some are associates and others directly appointed by Swift Management. This extensive team means we have consultants able to work across the three care regulators in England, Scotland, and Wales.

The aim of the team is to provide rapid and consistent support to a care home whatever their specific needs are.

All our consultants have gone through a robust recruitment process and have fully transferable DBS checks at an enhanced level, for both adults and children, which means whatever the service you need support with, our consultants have been fully tested.

Care Home Consultant Midlands

Due to the volume of work we have seen in the Midlands we have appointed a member of our team, who specifically overseas this client group. This has proved invaluable to the service we provide. Sharon Payne joined the team almost 2 years ago as a staff member.

Sharon has 30 year plus experience within the Social Care Sector, having held many roles and has a reputation for successfully leading rapid turnaround projects, which have seen significant improvements in regulatory ratings. Where necessary, Sharon is supported by associate consultants to achieve our client's goals.

All our services are based on pre agreed action plans, which are formulated by our clients and our senior consultants at the commencement of any project. This means there are clear measurable goals to be achieved in a pre-agreed timeframe.

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Care Home Consultants Midlands, UK - Swift Management Services

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Best Care Home Consultant in England. We provide care home consultancy, mock inspections, business development, legal support and Catering support for care homes.

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CQC is the regulatory body who regulates all Health and Social Care providers across England. The basis for CQC regulation is the Health and Social Care Act. Care Home Providers need to be able to interpret the act, meet the standards as well as manage their business. The team at Swift Management can support care home providers with all aspects of care home regulation, carry out Key Lines of Enquiry Inspections providing a comprehensive report, detailing where evidence can be found and what the shortfalls are.

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The health and social care sector is one of the most regulated industries to work within. This is in part due to the significant effect it can have on the people that use the service coupled with the vulnerability of the client group.

The regulation of care homes since 2000 have been evolving year on year, following the implantation of the Care Standards Act and latterly the Health and Social Care Act.

CQC use many sources of information to build a picture of the health and social care settings they regulate. This includes inspection reports from other agencies such as local authorities, fire officers, environmental health inspectors, GP's, Social Workers and District Nurses as well as members of the public. All this information is used along with notifications from care homes as required by the health and social care act, as well as the annual return required to be submitted by Care Homes known in England as the PIR. Other sources available are also logged such as information on company websites and social media. All this information builds a picture of a health care setting prior to an inspection taking place and helps to decide on the regularity and types of inspection required.

Despite how excellent a service is; if there is no evidence to prove it the service risks getting grades less than they deserve. CQC rate homes in five categories these are: Safe, Responsive, Caring, Effective and Well led. They use the KLOE's to measure this. KLOE stands for Key Lines of Enquiry, and each of the five categories above have several KLOE's attached to them. Many have a cross over from one category to another. This means a care home manager needs to understand the KLOE's and have all the evidence to hand demonstrate compliance.

Many care home operators choose to use a care consultancy only when there is a problem to resolve but this could be a very short sighted view and whilst a care consultant is more than able to crisis manage, it is far better to engage their services to ensure their service is meeting standards, showcasing good practice and prevent the need for fire-fighting.

When looking at achieving CQC standards, increasing grades and demonstrating sustainable evidence Health and Social Care Consultants have a lot to offer. When we do visit a care home which has been rated inadequate, often staff, relatives and residents feel that the rating is unjust and is not reflective of the care home they know.

Building the evidence is singularly one of the most important things any care operator can do, some of it is simple but time-consuming, other elements need skill and understanding.

Care providers can encourage residents and relatives to complete online surveys such has completing a response card to Carehome.co.uk or directly to CQC. Keep pictures of events in and around the service as evidence of what has been taking place. Keep thank you cards and letters, along with letters of complaint. It is always about balancing the view. Every inspector knows that no service is perfect.

Many of our customers have taken advantage of our staff and resident and relative surveys; they are objective as they are independently undertaken, they are anonymous and as such seen to be a far more reliable form of survey than one undertaken internally. The team at Swift Management are also able to benchmark the results against other providers. Lesson learned are something CQC like to see and a simple response to the overall survey with a "you said" "we did" report to go with the results can go a long way in demonstrating that a provider takes what they hear seriously.

When a complaint is received, we can assist a provider in writing a response, which is meaningful appropriate and gives a clear indication of lessons learned. If the complainant is not satisfied again Swift Management can undertake an independent review. This is an option that shows transparency. We can assist care home managers with our KLOE inspections as these allow the home to showcase the evidence they have and make it easy for a manager to produce it at the time of an inspection. As we have previously said no service is perfect therefore a high-quality service improvement plan is vital to showcase your service. We have a tried and tested formula for this, and our support can keep you on track. It helps providers complete their PIR and again shows how the service is well led.

Regulatory Notifications are a legal requirement, but when our consultants visit a service the registered manager is often not reporting everything they should, this is sometimes because they do not see an incident as reportable or they do not want to bring the services reputation down, due to making the notification. This could not be further from the truth. Transparency and openness are something that CQC find reassuring, it shows the service has nothing to hide, and that improvements are consistent and ongoing. Our team helps registered managers overcome this and assist where necessary in tying back the issue to the action plan, thus making the action plan a live document. This again demonstrates transparency.

Providing a great service should be the principle aim of every provider within the health and social care sector, achieving CQC standards is not difficult, it is proving how you do so that is the challenge. Swift Management Services can provide you with support that allows you to do both.

One comment often seen in inspection reports relates to care documentation and care plans. The report usually highlights that they are not person centred or they do not reflect the care that is being given. Our consultants can provide training and support around writing person centred care plans but also audit care plans and other care documentation to show that they all link together. Many providers see the risk assessments, care plans and daily records as three distinct records but they are not and need to work hand in hand.

We also see examples of care plans that are documents which are neatly maintained and kept up to date for reviews or inspections but, the staff on the frontline do not have any knowledge of the contents. Again, our team help by implementing systems to ensure documentation is not only correct and detailed but also in use.

Achieving CQC standards and improving your ratings is usually about transparency, lesson learned and knowing your business and addressing issues. Our team of consultants at Swift Management are highly experienced in all these areas and can really make a difference which is why this year we are launching a package to support health and social care establishments meet the standards without breaking the bank.

When a care home, receives an inadequate rating they usually receive a local authority embargo meaning resident numbers fall with no new admissions, the private market falls away as people read your report and staff leave because they feel they do not want to be associated with an inadequate home, there is also usually an element of bad press. In an average 60 bed care home, receiving an inadequate rating can cost as much as £250k in lost revenue, increased training and agency costs etc therefore prevention must be better than cure especially for those people using our service.

The basis of CQC inspection is the Key Lines of Enquiry or KLOE standards. They apply to all services within the Health and Social Care sector. The industry needs to ensure they meet the standards laid down within the act and care homes are no different.

The team at Swift Management services have specialist social care consultants which assist Care Homes to meet the standards and increase their ratings. Every Health and Social Care service will be measured against five key elements, Safe, Caring, Responsive, Effective and Well Led. Ensuring Care Homes meet the Standards required in all elements of the inspection process can be complex for providers. The Care Home consultants within our team work with providers to ensure that the CQC standards are met in a care home and there is evidence of good practice to support this. A well-managed care home with good evidence of meeting the standards will afford a provider with a much better rating.

CQC is the regulatory body who regulates all Health and Social Care providers across England. The basis for CQC regulation is the Health and Social Care Act. Providers of Health and Social Care need to navigate the act and comply with it. The team at Swift Management Services work with all sector providers, Care Homes, Ambulance Services, GP & Dental practices, Domiciliary Care Agencies Private Hospitals and Hospices to offer practical advice and support in compliance with the act and support with the regulators.

It is important that providers comply with regulations, provide high standards of care and governance and be able to prove that is what they do, by maintain good records. One of the best ways of ensuring a provider is meeting CQC regulation is maintain a live working service improvement plan. It is best practice for providers to monitor themselves against the Key Lines of Enquiry used by CQC in the regulation process, document where evidence of compliance can be found and ensure that where a shortfall is identified it is part of the service improvement plan so that it is addressed in a realistic timeframe.

CQC is the regulatory body who regulates all Health and Social Care providers across England. The basis for CQC regulation is the Health and Social Care Act. Care Home Providers need to be able to interpret the act, meet the standards as well as manage their business. This can be a big task especially when faced with an inspection report which was not as expected. The team at Swift Management can support care home providers with all aspects of care home regulation, carry out Key Lines of Enquiry Inspections providing a comprehensive report, detailing where evidence can be found and what the shortfalls are. This can be translated into a service improvement plan.

We are also able to provide support to care home providers when the Regulators have decided to take enforcement action. We offer a comprehensive service, which assists in making swift and sustainable change to a service, thus reducing the risk of reputation damage and enforcement action.

CQC regulation commences with the registration of a new provider or service. Once registered this process is ongoing. Providers can find the process difficult to navigate and time consuming.

We can assist with all registration issues, and once registered any issues as they arise. Many of our clients make contact when less than favourable situations have occurred. We recommend discussing regulatory issues as early as possible in the process; do not wait for things to go too far.

We provide support and advice on the completion of factual accuracy submissions, which are both timebound and evidenced based. This means expertise in this area is vital, as the evidence you provide can make all the difference to your appeal.

Our team are able to offer advice on Notices of Proposals and Notices of Decisions, assist in preparation of action plans, and provide support to bring them to fruition. Prompt decisive action is required, and we have managed these situations before, where for many providers this will be the first time.

The way potential providers or current providers present themselves to the regulators is vital as it can instil confidence and reduce risks. We offer services from mock inspections to full regulatory support with issues. The aim of the mock inspection is to identify and assist you to rectify issues before a regulatory inspection. We provide the service with the evidence base they need to ensure a fruitful regulatory inspection.

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Advice on CQC Regulation | Achieving CQC Standards - Swift Management Services

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The health and social care sector is one of the most regulated industries to work within. This is in part due to the significant effect it can have on the people that use the service coupled with the vulnerability of the client group.

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All about Home Care Agency Consultant in the UK

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All about Home Care Agency Consultant in the UK

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Home care agency consultants have the experience and skills to guide families through the process of choosing a home care agency in the UK that best fits their needs and budget. They can also guide families through the process of taking proper care of their loved ones, whether it’s moving them from one home to another or caring for them at home once they’ve been discharged from the hospital. If you’re interested in learning more about the best home care agency consultant, visit our website.

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WE CAN ASSIST WITH:

Strategic review of your care service, from securing bank funding, to developing new services, we have the necessary experience to help you achieve your goals.

Crisis Management at both board and individual service level, assisting you to resolve situations and more importantly put into place strategies to prevent future reoccurrences.

Care and Compliance reviews and/or ongoing support to develop your staff and systems to provide the vital evidence that regulators are looking for.

Advice on staff compliment and recruitment. As services and clients change, it is important that you review your staff compliment, to ensure that you are delivering on expectations. With the prolonged shortage of registered nurses, many providers are considering how they can maintain their service. We can support you by providing the opportunity to review your existing team skills and ensure that they are deployed in the most effective way.

Coaching and mentorship

Quality systems and bespoke policy documents and reviews. Keeping abreast of the various changes in regulatory requirements means that your documentation and systems also have to reflect current practice. Our team is able to provide a complete suite of policy documents, as well as bespoke policies and procedures, rather than trying to make one size all fit approach work.

Liaison with Local Authorities and Regulators can be a minefield. Let us help you negotiate your way through discussions about fees, commissioning arrangements, referrals, and complaints management. We have extensive experience in securing fee reviews, contracted beds, and complaints resolution. We are adept at working with regulators to achieve registration of new services, or variations to existing categories of care to enable your service to meet the local requirements of your market place.

Long term outsourced management for companies and services. We can provide both long and short-term management support for your service or company and have consultants available with experience in General Management, Surgery, Intensive Care, Administration, Catering, Quality Systems, Audit, Service Design, Tendering, Care Plan review.

Liaison with local authorities, regulators, to support the resolving issues.

Care Home Support

Care Home support can mean different things to different people. The team at Swift Management can offer support in the management of all care services, from providing interim staff which are required manage the service to supporting and developing existing staff to grow.

We have consultants experienced in managing care homes who are adept at advising on change programmes. We will work with a provider to achieve what they need to achieve.

We can offer support with:

Nursing and Care Management

Administration - Financial and Non-Financial

General Management advice support and mentorship

Fee Reviews

Attendance at Meetings to represent or support managers or providers

Assist in the budget setting process

Advise on implementation of computer systems.

Provide Training in Clinical and non-clinical aspects of Care Home Management

Undertake Care Reviews

Mock Inspections

Interim Management

New Service Design

Strategic Reviews

Complaint resolution

Risk Management

The phrase care home support encompasses many of the services we offer. We can put them into a package which means costs can be controlled and the services tailored to your needs. Every project is overseen by a senior member of our consultancy team and a specific consultant is assigned who are best able to achieve our client's goals.

Many of our clients take advantage of our retained consultant services and build on this basic package. This means that the consultant you work with already understands your operation and is aware of the issues and is quickly able to assist.

Care Home Support Team

The care home support team is led by Christopher Stringer who has over 20 years' experience in the care home sector. His skills as a nurse and as a finance director and chief operating officer, makes him the ideal person to manage any support project.

Where complex regulatory issues are encountered Robert York manages the assignment, as he has significant regulatory experience from Hospitals to Care Homes and can navigate the complexities of regulation within the industry.

Both work with a team of consultants, some are associates and others directly appointed by Swift Management. This extensive team means we have consultants able to work across the three care regulators in England, Scotland, and Wales.

The aim of the team is to provide rapid and consistent support to a care home whatever their specific needs are.

All our consultants have gone through a robust recruitment process and have fully transferable DBS checks at an enhanced level, for both adults and children, which means whatever the service you need support with, our consultants have been fully tested.

Care Home Consultant Midlands

Due to the volume of work we have seen in the Midlands we have appointed a member of our team, who specifically overseas this client group. This has proved invaluable to the service we provide. Sharon Payne joined the team almost 2 years ago as a staff member.

Sharon has 30 year plus experience within the Social Care Sector, having held many roles and has a reputation for successfully leading rapid turnaround projects, which have seen significant improvements in regulatory ratings. Where necessary, Sharon is supported by associate consultants to achieve our client's goals.

All our services are based on pre agreed action plans, which are formulated by our clients and our senior consultants at the commencement of any project. This means there are clear measurable goals to be achieved in a pre-agreed timeframe.

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Care Home Consultants Midlands, UK - Swift Management Services

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Best Care Home Consultant in England. We provide care home consultancy, mock inspections, business development, legal support and Catering support for care homes.

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Consulting Firms for Nursing Homes: Why You Need One

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Consulting Firms for Nursing Homes: Why You Need One

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Consulting firms can be invaluable when it comes to running a nursing home, and they play an important role in helping these facilities meet all of their legal requirements as well as ensure that the resident’s quality of life stays at an optimal level. If you’re looking to improve your nursing home care and keep your residents healthy, hiring a consulting firm that specializes in the care of aging people might be the first step to get you there.

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Care compliance consultants supporting
health and social care providers

We’ll help your health and social care service thrive.

Improve Your
CQC Rating

Increase
Staff Motivation

Deliver
Quality Care

Running a health or social care service can be challenging.

Do you want to provide the best possible care for your
residents or patients?

Do you need to improve your CQC rating?

Are you worried about your next inspection?

Has your revenue been damaged by a poor inspection report?

You need to keep up with paperwork and staffing issues, all whilst juggling the day-to-day running of your establishment. You also need to improve your CQC rating – but with so many regulations and changing standards, it’s difficult to know where to start.

You don’t need to feel overwhelmed. We’re here to make sure you’re always prepared and ready for inspection.

Your support starts here...

As a client of Swift Management Services, you will benefit from our expertise as registered nurses and care home managers.

We know the impact your CQC rating has on your staff and business, and how daunting the inspections can be. So, we’re here to give you the guidance you need to improve both care standards and CQC ratings.

We’ll start by listening to find out what needs to be done, and then tailor an improvement plan for you.

A plan without action doesn’t help anyone, so we won’t stop halfway. We’ll help you implement the changes, giving you the skills and procedures you need to improve your rating. Now, your healthcare organisation can thrive.

We're here to guide you...

Interim management

Feedback surveys

Crisis management

Staff training

Regulatory support

Retained services

Strategic reviews

Expert witnesses

CQC mock inspections

We're here to guide you...

Interim management

Feedback surveys

Crisis management

Staff training

Regulatory support

Retained services

Strategic reviews

Expert witnesses

CQC mock inspections

Let’s get started...

We’ll help you create a clear vision and processes
to deliver high-quality care and support.

We will start by listening to find out what needs to be done and work with you to tailor an improvement plan.

We will then provide as much
support as you need throughout the
change process to embed the
improvements and improve your rating.

3

Improve standards.
Improve CQC ratings.
Improve reputation

Let’s get started...

We’ll help you create a clear vision and processes
to deliver high-quality care and support.

We will start by listening to find out what needs to be done and work with you to tailor an improvement plan.

We will then provide as much
support as you need throughout the
change process to embed the
improvements and improve your rating.

Improve standards.
Improve CQC ratings.
Improve reputation

Our Team has The Expertise

Robert York and Christopher Stringer are the founders of Swift Management Services Limited. They are both highly experienced  in the health sector, having worked for the NHS, Private and  Charitable providers. We believe that taking time to understand  your situation can bring about an effective and sustainable outcome.

Just a quick message to thank you for your help last year. We were successful in our registration (What took five months before took three weeks this time). We will keep you as our go-to person if we need help!

David D- Domiciliary Care Provider Domiciliary Care Provider

I employed Swift Management Services Limited due to an increasing number of issues within my business. Despite my best efforts with the authorities/CQC and the employment of previous consultants, the situation did not seem to be getting any better. I rang them one afternoon in complete desperation not knowing what to do next. They took time to listen to my concerns and got to work straight away, tackling the lists of paperwork and within a matter of days things began to look clearer. They produced a comprehensive action plan. They had a firm grip of the situation often going above and beyond to help me and the staff who were already under immense stress, due to the threat of immediate closure by CQC. They are professional and realistic keeping me updated at every step of the way - often shouldering a lot of the burden. They were a huge help to me and my business.

Mrs K. A. Davies- Proprietor CEO

We have engaged the services of Swift Management Services Limited since November 2019. Our initial contract with them was to help us with an Inadequate rating and embargo. The team quickly gained the trust of the local authority and CQC and represented us throughout this period. We have had KLOE reports and action plans, these have helped us to keep on track and make improvements. They have also represented us at Safeguarding/Provider improvement meetings with the authorities, which helped considerably the addition of monthly audits and update reports the regulators understood how seriously we took making improvements. Since then our improvements have been recognised by both the local Care Home Support team and more importantly CQC. We have now taken out a retained service contract to support me as the provider and my registered manager. We now see the Swift Team as part of the Fouracres family as we work so closely together. Being able to call them whenever we have a question or concern has brought me peace of mind and I really appreciate the level of support given. I would have no hesitation in recommending Swift Management Services, our main point of contact is Robert York and Christopher Stringer although we have at one point or another had contact with a number of their team as the variety of experience that they bring means that audits are always from a fresh pair of eyes, enabling us to identify areas for improvement.

Mrs Philomena Okoron-Kwo Provider

Just a quick message to thank you for your help last year. We were successful in our registration (What took five months before took three weeks this time). We will keep you as our go-to person if we need help!

David D- Domiciliary Care Provider Domiciliary Care Provider

I employed Swift Management Services Limited due to an increasing number of issues within my business. Despite my best efforts with the authorities/CQC and the employment of previous consultants, the situation did not seem to be getting any better. I rang them one afternoon in complete desperation not knowing what to do next. They took time to listen to my concerns and got to work straight away, tackling the lists of paperwork and within a matter of days things began to look clearer. They produced a comprehensive action plan. They had a firm grip of the situation often going above and beyond to help me and the staff who were already under immense stress, due to the threat of immediate closure by CQC. They are professional and realistic keeping me updated at every step of the way - often shouldering a lot of the burden. They were a huge help to me and my business.

Mrs K. A. Davies- Proprietor CEO

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What would a positive CQC rating mean to you?

CQC inspections shouldn't keep you awake at night

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Healthcare Sector Consultancy Services - Swift Management Services

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Swift Management Services is offering expert support to health and social care providers, to deliver quality care services through audit, using innovative research based action plans from our dedicated team.

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Get to Know about What are Care Management Services

# data[].attributes.subject
Get to Know about What are Care Management Services

# data[].attributes.body
Aging is an inevitable part of life, but it doesn’t have to be something that you have to face alone or unprepared. In fact, there are plenty of care management services out there to help ensure that you maintain your independence as you age, such as Meals on Wheels and In-Home Care Services . Browse online and get more information about what are care management services.

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What are Care Management Services - Swift Management Services

# data[].attributes.attachment_link.description
Learn about Care Management Services offered by Swift Management Services. Our expert team provides personalized care coordination, and guidance to ensure optimal care delivery. Trust us to streamline your processes and improve the overall quality of care for your organization.

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Get the best Tips to Help Your Care Home Achieve CQC Standards

# data[].attributes.subject
Get the best Tips to Help Your Care Home Achieve CQC Standards

# data[].attributes.body
When you are looking to find the best care home consultant, it can be an overwhelming experience. There are many companies to choose from and each one will promise to be the best option available. However, they all won’t be able to deliver on their promises or give you what you need. When you know what you are looking for, it will make the process much easier and get you exactly what you want in no time at all. Browse online and get more Advice on achieving CQC Standards.

# data[].attributes.attachment_link.readable_text
The health and social care sector is one of the most regulated industries to work within. This is in part due to the significant effect it can have on the people that use the service coupled with the vulnerability of the client group.

The regulation of care homes since 2000 have been evolving year on year, following the implantation of the Care Standards Act and latterly the Health and Social Care Act.

CQC use many sources of information to build a picture of the health and social care settings they regulate. This includes inspection reports from other agencies such as local authorities, fire officers, environmental health inspectors, GP's, Social Workers and District Nurses as well as members of the public. All this information is used along with notifications from care homes as required by the health and social care act, as well as the annual return required to be submitted by Care Homes known in England as the PIR. Other sources available are also logged such as information on company websites and social media. All this information builds a picture of a health care setting prior to an inspection taking place and helps to decide on the regularity and types of inspection required.

Despite how excellent a service is; if there is no evidence to prove it the service risks getting grades less than they deserve. CQC rate homes in five categories these are: Safe, Responsive, Caring, Effective and Well led. They use the KLOE's to measure this. KLOE stands for Key Lines of Enquiry, and each of the five categories above have several KLOE's attached to them. Many have a cross over from one category to another. This means a care home manager needs to understand the KLOE's and have all the evidence to hand demonstrate compliance.

Many care home operators choose to use a care consultancy only when there is a problem to resolve but this could be a very short sighted view and whilst a care consultant is more than able to crisis manage, it is far better to engage their services to ensure their service is meeting standards, showcasing good practice and prevent the need for fire-fighting.

When looking at achieving CQC standards, increasing grades and demonstrating sustainable evidence Health and Social Care Consultants have a lot to offer. When we do visit a care home which has been rated inadequate, often staff, relatives and residents feel that the rating is unjust and is not reflective of the care home they know.

Building the evidence is singularly one of the most important things any care operator can do, some of it is simple but time-consuming, other elements need skill and understanding.

Care providers can encourage residents and relatives to complete online surveys such has completing a response card to Carehome.co.uk or directly to CQC. Keep pictures of events in and around the service as evidence of what has been taking place. Keep thank you cards and letters, along with letters of complaint. It is always about balancing the view. Every inspector knows that no service is perfect.

Many of our customers have taken advantage of our staff and resident and relative surveys; they are objective as they are independently undertaken, they are anonymous and as such seen to be a far more reliable form of survey than one undertaken internally. The team at Swift Management are also able to benchmark the results against other providers. Lesson learned are something CQC like to see and a simple response to the overall survey with a "you said" "we did" report to go with the results can go a long way in demonstrating that a provider takes what they hear seriously.

When a complaint is received, we can assist a provider in writing a response, which is meaningful appropriate and gives a clear indication of lessons learned. If the complainant is not satisfied again Swift Management can undertake an independent review. This is an option that shows transparency. We can assist care home managers with our KLOE inspections as these allow the home to showcase the evidence they have and make it easy for a manager to produce it at the time of an inspection. As we have previously said no service is perfect therefore a high-quality service improvement plan is vital to showcase your service. We have a tried and tested formula for this, and our support can keep you on track. It helps providers complete their PIR and again shows how the service is well led.

Regulatory Notifications are a legal requirement, but when our consultants visit a service the registered manager is often not reporting everything they should, this is sometimes because they do not see an incident as reportable or they do not want to bring the services reputation down, due to making the notification. This could not be further from the truth. Transparency and openness are something that CQC find reassuring, it shows the service has nothing to hide, and that improvements are consistent and ongoing. Our team helps registered managers overcome this and assist where necessary in tying back the issue to the action plan, thus making the action plan a live document. This again demonstrates transparency.

Providing a great service should be the principle aim of every provider within the health and social care sector, achieving CQC standards is not difficult, it is proving how you do so that is the challenge. Swift Management Services can provide you with support that allows you to do both.

One comment often seen in inspection reports relates to care documentation and care plans. The report usually highlights that they are not person centred or they do not reflect the care that is being given. Our consultants can provide training and support around writing person centred care plans but also audit care plans and other care documentation to show that they all link together. Many providers see the risk assessments, care plans and daily records as three distinct records but they are not and need to work hand in hand.

We also see examples of care plans that are documents which are neatly maintained and kept up to date for reviews or inspections but, the staff on the frontline do not have any knowledge of the contents. Again, our team help by implementing systems to ensure documentation is not only correct and detailed but also in use.

Achieving CQC standards and improving your ratings is usually about transparency, lesson learned and knowing your business and addressing issues. Our team of consultants at Swift Management are highly experienced in all these areas and can really make a difference which is why this year we are launching a package to support health and social care establishments meet the standards without breaking the bank.

When a care home, receives an inadequate rating they usually receive a local authority embargo meaning resident numbers fall with no new admissions, the private market falls away as people read your report and staff leave because they feel they do not want to be associated with an inadequate home, there is also usually an element of bad press. In an average 60 bed care home, receiving an inadequate rating can cost as much as £250k in lost revenue, increased training and agency costs etc therefore prevention must be better than cure especially for those people using our service.

The basis of CQC inspection is the Key Lines of Enquiry or KLOE standards. They apply to all services within the Health and Social Care sector. The industry needs to ensure they meet the standards laid down within the act and care homes are no different.

The team at Swift Management services have specialist social care consultants which assist Care Homes to meet the standards and increase their ratings. Every Health and Social Care service will be measured against five key elements, Safe, Caring, Responsive, Effective and Well Led. Ensuring Care Homes meet the Standards required in all elements of the inspection process can be complex for providers. The Care Home consultants within our team work with providers to ensure that the CQC standards are met in a care home and there is evidence of good practice to support this. A well-managed care home with good evidence of meeting the standards will afford a provider with a much better rating.

CQC is the regulatory body who regulates all Health and Social Care providers across England. The basis for CQC regulation is the Health and Social Care Act. Providers of Health and Social Care need to navigate the act and comply with it. The team at Swift Management Services work with all sector providers, Care Homes, Ambulance Services, GP & Dental practices, Domiciliary Care Agencies Private Hospitals and Hospices to offer practical advice and support in compliance with the act and support with the regulators.

It is important that providers comply with regulations, provide high standards of care and governance and be able to prove that is what they do, by maintain good records. One of the best ways of ensuring a provider is meeting CQC regulation is maintain a live working service improvement plan. It is best practice for providers to monitor themselves against the Key Lines of Enquiry used by CQC in the regulation process, document where evidence of compliance can be found and ensure that where a shortfall is identified it is part of the service improvement plan so that it is addressed in a realistic timeframe.

CQC is the regulatory body who regulates all Health and Social Care providers across England. The basis for CQC regulation is the Health and Social Care Act. Care Home Providers need to be able to interpret the act, meet the standards as well as manage their business. This can be a big task especially when faced with an inspection report which was not as expected. The team at Swift Management can support care home providers with all aspects of care home regulation, carry out Key Lines of Enquiry Inspections providing a comprehensive report, detailing where evidence can be found and what the shortfalls are. This can be translated into a service improvement plan.

We are also able to provide support to care home providers when the Regulators have decided to take enforcement action. We offer a comprehensive service, which assists in making swift and sustainable change to a service, thus reducing the risk of reputation damage and enforcement action.

CQC regulation commences with the registration of a new provider or service. Once registered this process is ongoing. Providers can find the process difficult to navigate and time consuming.

We can assist with all registration issues, and once registered any issues as they arise. Many of our clients make contact when less than favourable situations have occurred. We recommend discussing regulatory issues as early as possible in the process; do not wait for things to go too far.

We provide support and advice on the completion of factual accuracy submissions, which are both timebound and evidenced based. This means expertise in this area is vital, as the evidence you provide can make all the difference to your appeal.

Our team are able to offer advice on Notices of Proposals and Notices of Decisions, assist in preparation of action plans, and provide support to bring them to fruition. Prompt decisive action is required, and we have managed these situations before, where for many providers this will be the first time.

The way potential providers or current providers present themselves to the regulators is vital as it can instil confidence and reduce risks. We offer services from mock inspections to full regulatory support with issues. The aim of the mock inspection is to identify and assist you to rectify issues before a regulatory inspection. We provide the service with the evidence base they need to ensure a fruitful regulatory inspection.

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Advice on CQC Regulation | Achieving CQC Standards - Swift Management Services

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The health and social care sector is one of the most regulated industries to work within. This is in part due to the significant effect it can have on the people that use the service coupled with the vulnerability of the client group.

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What You Need to Know About CQC Standards for Care Homes

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What You Need to Know About CQC Standards for Care Homes

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The Care Quality Commission, or CQC, is the government-approved regulator of health and social care services in England. The primary role of the CQC is to ensure that health and social care services are safe, provide good quality care, and treat people with respect and dignity – all essential elements of quality health care. Visit our website and get more details about CQC Standards for Care Homes.

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The health and social care sector is one of the most regulated industries to work within. This is in part due to the significant effect it can have on the people that use the service coupled with the vulnerability of the client group.

The regulation of care homes since 2000 have been evolving year on year, following the implantation of the Care Standards Act and latterly the Health and Social Care Act.

CQC use many sources of information to build a picture of the health and social care settings they regulate. This includes inspection reports from other agencies such as local authorities, fire officers, environmental health inspectors, GP's, Social Workers and District Nurses as well as members of the public. All this information is used along with notifications from care homes as required by the health and social care act, as well as the annual return required to be submitted by Care Homes known in England as the PIR. Other sources available are also logged such as information on company websites and social media. All this information builds a picture of a health care setting prior to an inspection taking place and helps to decide on the regularity and types of inspection required.

Despite how excellent a service is; if there is no evidence to prove it the service risks getting grades less than they deserve. CQC rate homes in five categories these are: Safe, Responsive, Caring, Effective and Well led. They use the KLOE's to measure this. KLOE stands for Key Lines of Enquiry, and each of the five categories above have several KLOE's attached to them. Many have a cross over from one category to another. This means a care home manager needs to understand the KLOE's and have all the evidence to hand demonstrate compliance.

Many care home operators choose to use a care consultancy only when there is a problem to resolve but this could be a very short sighted view and whilst a care consultant is more than able to crisis manage, it is far better to engage their services to ensure their service is meeting standards, showcasing good practice and prevent the need for fire-fighting.

When looking at achieving CQC standards, increasing grades and demonstrating sustainable evidence Health and Social Care Consultants have a lot to offer. When we do visit a care home which has been rated inadequate, often staff, relatives and residents feel that the rating is unjust and is not reflective of the care home they know.

Building the evidence is singularly one of the most important things any care operator can do, some of it is simple but time-consuming, other elements need skill and understanding.

Care providers can encourage residents and relatives to complete online surveys such has completing a response card to Carehome.co.uk or directly to CQC. Keep pictures of events in and around the service as evidence of what has been taking place. Keep thank you cards and letters, along with letters of complaint. It is always about balancing the view. Every inspector knows that no service is perfect.

Many of our customers have taken advantage of our staff and resident and relative surveys; they are objective as they are independently undertaken, they are anonymous and as such seen to be a far more reliable form of survey than one undertaken internally. The team at Swift Management are also able to benchmark the results against other providers. Lesson learned are something CQC like to see and a simple response to the overall survey with a "you said" "we did" report to go with the results can go a long way in demonstrating that a provider takes what they hear seriously.

When a complaint is received, we can assist a provider in writing a response, which is meaningful appropriate and gives a clear indication of lessons learned. If the complainant is not satisfied again Swift Management can undertake an independent review. This is an option that shows transparency. We can assist care home managers with our KLOE inspections as these allow the home to showcase the evidence they have and make it easy for a manager to produce it at the time of an inspection. As we have previously said no service is perfect therefore a high-quality service improvement plan is vital to showcase your service. We have a tried and tested formula for this, and our support can keep you on track. It helps providers complete their PIR and again shows how the service is well led.

Regulatory Notifications are a legal requirement, but when our consultants visit a service the registered manager is often not reporting everything they should, this is sometimes because they do not see an incident as reportable or they do not want to bring the services reputation down, due to making the notification. This could not be further from the truth. Transparency and openness are something that CQC find reassuring, it shows the service has nothing to hide, and that improvements are consistent and ongoing. Our team helps registered managers overcome this and assist where necessary in tying back the issue to the action plan, thus making the action plan a live document. This again demonstrates transparency.

Providing a great service should be the principle aim of every provider within the health and social care sector, achieving CQC standards is not difficult, it is proving how you do so that is the challenge. Swift Management Services can provide you with support that allows you to do both.

One comment often seen in inspection reports relates to care documentation and care plans. The report usually highlights that they are not person centred or they do not reflect the care that is being given. Our consultants can provide training and support around writing person centred care plans but also audit care plans and other care documentation to show that they all link together. Many providers see the risk assessments, care plans and daily records as three distinct records but they are not and need to work hand in hand.

We also see examples of care plans that are documents which are neatly maintained and kept up to date for reviews or inspections but, the staff on the frontline do not have any knowledge of the contents. Again, our team help by implementing systems to ensure documentation is not only correct and detailed but also in use.

Achieving CQC standards and improving your ratings is usually about transparency, lesson learned and knowing your business and addressing issues. Our team of consultants at Swift Management are highly experienced in all these areas and can really make a difference which is why this year we are launching a package to support health and social care establishments meet the standards without breaking the bank.

When a care home, receives an inadequate rating they usually receive a local authority embargo meaning resident numbers fall with no new admissions, the private market falls away as people read your report and staff leave because they feel they do not want to be associated with an inadequate home, there is also usually an element of bad press. In an average 60 bed care home, receiving an inadequate rating can cost as much as £250k in lost revenue, increased training and agency costs etc therefore prevention must be better than cure especially for those people using our service.

The basis of CQC inspection is the Key Lines of Enquiry or KLOE standards. They apply to all services within the Health and Social Care sector. The industry needs to ensure they meet the standards laid down within the act and care homes are no different.

The team at Swift Management services have specialist social care consultants which assist Care Homes to meet the standards and increase their ratings. Every Health and Social Care service will be measured against five key elements, Safe, Caring, Responsive, Effective and Well Led. Ensuring Care Homes meet the Standards required in all elements of the inspection process can be complex for providers. The Care Home consultants within our team work with providers to ensure that the CQC standards are met in a care home and there is evidence of good practice to support this. A well-managed care home with good evidence of meeting the standards will afford a provider with a much better rating.

CQC is the regulatory body who regulates all Health and Social Care providers across England. The basis for CQC regulation is the Health and Social Care Act. Providers of Health and Social Care need to navigate the act and comply with it. The team at Swift Management Services work with all sector providers, Care Homes, Ambulance Services, GP & Dental practices, Domiciliary Care Agencies Private Hospitals and Hospices to offer practical advice and support in compliance with the act and support with the regulators.

It is important that providers comply with regulations, provide high standards of care and governance and be able to prove that is what they do, by maintain good records. One of the best ways of ensuring a provider is meeting CQC regulation is maintain a live working service improvement plan. It is best practice for providers to monitor themselves against the Key Lines of Enquiry used by CQC in the regulation process, document where evidence of compliance can be found and ensure that where a shortfall is identified it is part of the service improvement plan so that it is addressed in a realistic timeframe.

CQC is the regulatory body who regulates all Health and Social Care providers across England. The basis for CQC regulation is the Health and Social Care Act. Care Home Providers need to be able to interpret the act, meet the standards as well as manage their business. This can be a big task especially when faced with an inspection report which was not as expected. The team at Swift Management can support care home providers with all aspects of care home regulation, carry out Key Lines of Enquiry Inspections providing a comprehensive report, detailing where evidence can be found and what the shortfalls are. This can be translated into a service improvement plan.

We are also able to provide support to care home providers when the Regulators have decided to take enforcement action. We offer a comprehensive service, which assists in making swift and sustainable change to a service, thus reducing the risk of reputation damage and enforcement action.

CQC regulation commences with the registration of a new provider or service. Once registered this process is ongoing. Providers can find the process difficult to navigate and time consuming.

We can assist with all registration issues, and once registered any issues as they arise. Many of our clients make contact when less than favourable situations have occurred. We recommend discussing regulatory issues as early as possible in the process; do not wait for things to go too far.

We provide support and advice on the completion of factual accuracy submissions, which are both timebound and evidenced based. This means expertise in this area is vital, as the evidence you provide can make all the difference to your appeal.

Our team are able to offer advice on Notices of Proposals and Notices of Decisions, assist in preparation of action plans, and provide support to bring them to fruition. Prompt decisive action is required, and we have managed these situations before, where for many providers this will be the first time.

The way potential providers or current providers present themselves to the regulators is vital as it can instil confidence and reduce risks. We offer services from mock inspections to full regulatory support with issues. The aim of the mock inspection is to identify and assist you to rectify issues before a regulatory inspection. We provide the service with the evidence base they need to ensure a fruitful regulatory inspection.

# data[].attributes.attachment_link.title
Advice on CQC Regulation | Achieving CQC Standards - Swift Management Services

# data[].attributes.attachment_link.description
The health and social care sector is one of the most regulated industries to work within. This is in part due to the significant effect it can have on the people that use the service coupled with the vulnerability of the client group.