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https://www.travomojo.com/cancellation-policy/jetblue-cancellation-policy/

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JetBlue has changed its cancellation policies and made them very customer-friendly. You can now cancel all tickets (except Blue Basic) without being charged a cancellation fee.

Under the current JetBlue cancellation policy:

Blue, Blue Extra, and fares can be cancelled without any cancellation fee, as long as you cancel your booking before departure.

You're also allowed to make a confirmed same-day switch for USD 75 per passenger, but this fee does not apply to Mosaic members and Blue Extra fares.

fares will incur cancellation fees of:

USD 100 per passenger for flights within North America, the Caribbean, and Central America.

USD 200 per passenger for all other routes.

You can also make a same-day confirmed switch for USD 75 per passenger, but Mosaic members are exempted.

A USD 25 non-refundable fee will be charged per passenger for cancelling by phone. This fee will be charged in addition to the applicable cancellation charges (if any). However, you can avoid this fee by cancelling online at JetBlue.com or via chat.

If you cancel a non-refundable fare, the value of your fare will be held in the form of a JetBlue Travel Credit for future travel on JetBlue (typically within 12 months). The details can be accessed via your Travel Bank account.

If you book through a third party, contact them directly for cancellation assistance.

What is the JetBlue cancellations policy for tickets purchased with cash or points?
The JetBlue flight cancellation policy for tickets purchased with cash or points is as follows:
What is the JetBlue cancellation policy for 24 hours?
If you booked your ticket at least 7 days before your flight's departure date, you are allowed to cancel it within 24 hours of booking without being charged a cancellation fee. The 24-hour cancellation policy at JetBlue applies to all types of tickets, including nonrefundable tickets-but not to JetBlue Vacations bookings.

24-hour cancellations can be made online via JetBlue.com, or by phone.
What is the JetBlue cancel flight policy for non-refundable tickets?
If you cancel a nonrefundable ticket, the money paid by you will be placed in a JetBlue Travel Credit for future use.

If you don't cancel a non-refundable flight segment before departure, all the money paid by you will be forfeited, incl. optional purchases.
What is the JetBlue cancelation policy for refundable tickets?
Refundable tickets are costlier but come with added flexibility. JetBlue's cancellation policy allows you to cancel any refundable ticket and receive a full refund back to your original form of payment as opposed to receiving a travel credit in the case of other tickets.

If you don't cancel a refundable flight segment before departure, the money paid by you will be issued to you in the form of a JetBlue Travel Credit.
What is the JetBlue award cancellation policy for tickets purchased with points?
If you cancel a flight ticket purchased with TrueBlue points, your points will be redeposited into your TrueBlue account, subject to the following conditions:

You can only cancel an un-travelled flight segment.

You cannot cancel a single leg of a roundtrip.

What is the JetBlue cancellation policy for Mosaic members?
JetBlue's cancellation policy for Elite status members allows Mosaic status members (except Blue Mosaic) to cancel even a non-refundable ticket free of charge prior to departure. Mosaic status can be achieved either by flying 30 flight segments and earning 12k flight points within a calendar year or by earning 15k flight points within a calendar year.

If a Blue Mosaic status member cancels a non-refundable fare prior to departure, the entire fare (except Extras) will be forfeited.
What is the JetBlue cancel policy for government and military personnel?
JetBlue cancellation policy for government employees and military personnel travelling on special fares allows these employees to cancel their flight and receive a full refund-even if they no-show for a flight.
What is the JetBlue ticket cancellation policy if a passenger dies?
JetBlue's cancellation policy due to the death of a ticketed passenger allows a full refund on the fare of the deceased passenger and his/her travelling companion(s). To qualify for a refund, the request must be made within 14 days of flight cancellation along with a copy of the death certificate. For assistance with such requests or third-party bookings, call JetBlue at 1-800-JETBLUE (538-2583).

JetBlue's cancellation policy due to the death of an immediate family member of a ticketed passenger may qualify for a fee waiver if the passenger submits a copy of the death certificate, obituary, or funeral program. For third-party bookings or assistance, call JetBlue at 1-800-JETBLUE (538-2583).

An immediate family member can be the passenger's (or passenger's spouse's) parent/grandparent/great-grandparent, spouse, child/grandchild/great-grandchild, brother, or sister; or the passenger's step-relatives as defined earlier in the sentence.
What is the cancellation policy at JetBlue for a family member's illness?
JetBlue's cancellation policy due to the illness of a passenger's family member does not allow the passenger to cancel a non-refundable flight ticket. However, the passenger can defer the travel date by converting the ticket into an open status ticket for travelling later (but no later than 1 year from the original date of issue), subject to the applicable change fee. Refundable tickets, however, can be cancelled prior to departure without a fee.

If you do not cancel a non-refundable flight segment prior to departure, the entire amount associated with the flight segment will be forfeited, unless you're holding a special government or military ticket. This includes extras such as Even More Space, Even More Speed, baggage fees for additional bags, etc.
What is the JetBlue flight cancellation policy for cancelled flights?
If JetBlue cancels your flight for any reason, you have the option to:

Receive a JetBlue Travel Bank Credit.

Take the next available flight at no additional cost.

Receive a full refund if your flight cannot be rebooked within 2 hours.

JetBlue's cancellation policies due to cancellations and delays on account of irregularities are explained below.

If JetBlue cancels your flight due to a controllable irregularity and no alternative transportation is available within 1 hour, you are entitled to the following compensation in the form of a credit for future travel on JetBlue:

USD 50 if the flight was cancelled within 4 hours of departure.

USD 100 if the flight was cancelled after scheduled departure.

If your JetBlue flight is delayed due to a controlled irregularity, you are entitled to the following compensation in the form of a credit for future travel on JetBlue:

Delay Time Amount of Compensation (as Credit)

3 - 3:59 hours USD 50

4 - 4:59 hours USD 100

5 - 5:59 hours USD 150

6 hours or more USD 200

If you experience onboard ground delay upon arrival (other than those due to reasons of security), are entitled to the following compensation (in the form of credit good for future travel):

Delay Time Amount of Compensation (as Credit)

1 - 1:59 hours USD 50

2 - 2:59 hours USD 125

3 hours or more USD 200

If you were involuntarily denied boarding on a JetBlue-operated flight due to an overbooking situation, you are entitled to a compensation of USD 1,550.
What are JetBlue's charges for cancellations?
According to the latest JetBlue cancellation policies, only Blue Basic fares will incur a cancellation fee of:

USD 100 for routes within the United States, the Caribbean, and Central America.

USD 200 for all other routes.

All other fares ( Blue, Blue Extra, Blue Plus, and Mint) can be cancelled without any penalty.

To cancel a JetBlue flight by phone, you will need to provide the following information:

Confirmation number

Flight number

Date(s) of travel

Passenger information, such as date of birth, contact details, etc.

To cancel your JetBlue flight booking online, you will need to provide the following information:

Your confirmation code

Your last name

Your city of origin and destination

You cannot cancel your flight booking online in the following cases:

If you paid through a travel certificate or JetBlue voucher.

If you've placed a special service request (SSR) on your itinerary or your return flight has a different city than the original flight. In such a scenario, you will need to call JetBlue for assistance.

JetBlue travel credits can be used for changing or cancelling your flight online or paying any fee difference in the airfare. However, they cannot be used to pay any fees or purchase any service, such as:

Pet fees

Baggage fees

Unaccompanied Minor fees

Even More Space seats

If a single booking includes multiple passengers, the cancellation will apply to all the passengers within that booking (per rules).

An already-changed booking cannot be refunded and is subject to a cancellation fee-even if it is made within 24 hours of the original booking.

JetBlue Refund-How to Know if Your JetBlue Flight Ticket is Refundable

To know whether your JetBlue flight ticket is refundable:

Read the fare details on your e-ticket

Ask a JetBlue call center by phone

Ask your travel agent if you've booked through them

How to Cancel Your JetBlue Flight Booking

A screenshot of the Manage Trips option used for cancelling a JetBlue flight

You can cancel your JetBlue flight booking in the following ways:

1. For tickets purchased online from JetBlue's website, mobile app, ticket counter, or call center:

Online through JetBlue.com via Manage Trips.
Retrieve your flight booking, select it, and cancel it by following the prompts.

By phone at 1-800-JETBLUE.

2. For tickets purchased from a travel agent, contact them directly.

3. For award tickets, contact TrueBlue directly.

Are JetBlue Blue fares refundable?

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Check how to cancel your flight & apply for a refund-or learn about the JetBlue cancellation policy, 24-hour cancellations, refunds, fees, etc.