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Help your children get the most out of the Internet

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Access information and resources for parents and carers on keeping your child safer online including conversation starters and video guides.

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We want to empower girls and young people that have periods as well all those around them to be period proud, so join the movement and let's normalise periods together.

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Your period is a natural part of life and you shouldn't feel any shame or embarrassment in that.

We want to empower girls and young people that have periods as well all those around them to be period proud, so join the movement and let's normalise periods together.

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It's time to own our bodies and celebrate the bloody brilliant job they're doing! Let's talk bloody brilliant periods

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Tips, advice, guides and resources to help keep your child safe online

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Parents and Carers - UK Safer Internet Centre

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Tips, advice, guides and resources to help keep your child safe online

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If you are worried about your child's use of drugs or alcohol, help is available. Read our information and advice to find out more.

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All fields marked with an asterisk (*) are required to submit this form.

Which page are you providing feedback for? * Please copy and paste the page link here.

Tell us your feedback: * Please do not include personal details. This is not a mental health support service and you will not receive a reply.

Please note:

This form is not a mental health support service. We cannot reply to this. If you or your child are at immediate risk of harm, call 999 and ask for an ambulance or go to your nearest A&E. If you are worried about your child's mental health, call our Parents Helpline on 0808 802 5544, Mon-Fri, 9:30am - 4pm. If you are struggling with your own mental health, call Samaritans on 116 123.

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Drugs & Alcohol | Mental Health | Guide For Parents

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There are ways to help your child develop a healthy and informed relationship with alcohol and drugs. Read our information and advice for more.

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If your child is experiencing bullying, or you're worried they might be, here are some ways you can support them and places you can get help.

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If your child is experiencing bullying, or you're worried they might be, read our guide on how to spot the signs and seek support.

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Emergency assistance

The Samaritans

24 hour helpline support every day of the year for anyone in distress including those who are feeling suicidal.

Medical Emergencies - dial 999

Medical advice in a non-emergency situation - dial 111

NHS Choices

Gives access to find NHS services including hospitals and local doctors and helpful information on a huge variety of health related topics.

Psychological/emotional support for all ages

Cruse Bereavement Care

Helpline opening hours: Monday - Friday 9.30am - 5pm (excluding bank holidays) with extended hours on Tuesdays, Wednesdays and Thursdays to 8pm

Young People's website: hopeagain.org.uk

Provides one-to-one and other support to the bereaved organised through local branches - find your local branch number on the website.

Information about bereavement and other issues on helpline and excellent bookshop on the website.

Death of a baby or child and/or children affected by a death

Miscarriage Association

Originally founded by people who had experienced miscarriage it continues to provide support and encourage good care by professionals.

Stillbirth and Neonatal Death Society (SANDS)

Welcomes calls from anyone affected by a stillbirth or a baby, family, friends or professionals including long after the event.

Child Bereavement UK

A charity that has a dual focus of training professionals who work with families and children affected by a death which also produces excellent resources that can be used by those who are bereaved. This includes families and professionals supporting children affected by the death of an adult or anyone affected by the death of a child.

Child Death Helpline

Helpline support for anyone affected by the death of a child, irrespective of the age of the child, the relationship or the length of time since the death.

Provided by Great Ormond Street and Royal Liverpool Children's Hospitals.

Winston's Wish

Gives support for those caring for children affected by the death of a parent or a sibling and to the children themselves.

TCF (formerly The Compassionate Friends)

Support by telephone, befriending and local groups for anyone affected by the death of a child.

Please note that this charity supports people irrespective of the age of the child at the time of death i.e. the child may have reached adulthood.

Childhood Bereavement Network

Although this organisation is mainly a professional network their website has a good search facility on its front page to allow you to find support services for children in your local area.

Carers

Carers Trust

The new organisation for carers formed by the merging of Crossroad Care and the Princess Royal Trust for Carers. (The Princess Royal Trust for Carers is still the title in Scotland).
Find support in your area
If you cannot find what you want on the website call this number: 0800 800 4361

Other specialist support organisations

London Friend LGBT Bereavement Helpline

Support for gay, lesbian, bisexual and transgender people expecting or experiencing bereavement and also for their families and friends.

Macmillan Cancer Support

Information and support for anyone affected by cancer whether they have been diagnosed themselves or are a family member, carer or friend.

Way Foundation (Widowed And Young)
www.widowedandyoung.org.uk
Provides a self help network across the UK to those who are bereaved through losing their partner/spouse when aged 50 or under, together with their children.

Way Up

The organisation that has grown out of WAY (above) for people in their 50's and 60's

Survivors of Bereavement by Suicide

A self help organisation which exists to meet the needs of those bereaved by the suicide of a family member or anyone close to them.

Find a counsellor

British Association of Counselling & Psychotherapy

Professional association and accrediting body for counsellors.

Death of a pet

The Blue Cross

Support following the loss of a companion animal.

Practical issues

Citizens Advice
www.citizensadvice.org.uk
Advice is not available from a national number. This site gives information and links to local Citizens Advice Bureaux.

Gov.uk - public services all in one place

Official portal to UK national and local government services.

Foreign and Commonwealth Office

Government number for advice for deaths overseas or contacting relatives known to be overseas about a death in the UK. See website for numbers for contact details for individual embassies.

Money Advice Service

Clear unbiased information to help you manage your money better.

Specialist cleaning services

Please call us for details of companies nearest to your area.

FirstStop Advice
www.firststopcareadvice.org.uk
FirstStop Advice is an independent, free service providing advice and information for older people, their families and carers about care and housing options in later life. FirstStop also offers useful information for carers looking for support and advice.

Funerals

Co-op Funeralcare
www.coop.co.uk/funeralcare

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Bereavement Advice Centre | Useful Contacts

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There are a large number of organisations which can provide invaluable information and support to those affected by bereavement.

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Rape Sexual Abuse Support Centre North Wales

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Providing specialist support and intervention to children and adults in North Wales that have experienced any form of child sexual abuse and/ or sexual violence

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If you would like more information about how to choose childcare; support which may be available with the cost of childcare; help to find a local childcare setting; or any other information to help your family with health, leisure, or support needs, you have come to the right place. Flintshire Family Information Service is free, and a statutory service which is part of Flintshire County Council.

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Who do we support

All residents of Flintshire, those moving to Flintshire or working in Flintshire and any professionals, agencies or organizations with links to Flintshire and its residents can access this Family Information Service (FISF).

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Family Information Service Flintshire (FIS)

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All residents of Flintshire, those moving to Flintshire or working in Flintshire and any professionals, agencies or organizations with links to Flintshire and its residents can access this Family Information Service (FISF).

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Winston’s Wish provides grief and bereavement support for children and young people (up to 25) after the death of someone important, along with advice and support for the parents, carers and professionals supporting them.

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What bereavement support do we offer children and young people before, during and after a bereavement?

Winston's Wish is a charity that helps children, teenagers and young adults (up to the age of 25) find their feet when their worlds are turned upside down by grief. Through information about grief, on-demand helpline, email and live chat services, bereavement support and counselling, we support young people to understand their feelings, process their grief and find ways to move forward with hope for a brighter future.

We also help the adults who are caring for young grieving people, including parents, school staff and healthcare professionals, through information, resources, training and on-demand services.

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Winston's Wish offers specialist bereavement support to children, young people, and their families, plus training and resources for professionals.

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Information and advice for anyone dealing with bullying

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What is Bullying and Harassment?

Bullying and Harassment can be defined in many different ways and can be described as unwanted conduct of behaviour designed to cause harm or distress to another person. It can be characterized as offensive, intimidating, malicious or insulting behaviour, an abuse or misuse of power through means intended to undermine, humiliate, denigrate or injure the recipient. Bullying can be related to age, sex, race, disability, religion, sexual orientation, nationality or any personal characteristic of the individual, and maybe persistent or an isolated incident. The key is that the actions or comments are viewed as demeaning and unacceptable to the recipient.

Bullying falls under four main categories, psychological, Verbal, Physical and Cyberbullying and its effects can have far-reaching consequences. Bullying can have an impact on anyone, children and adults in school or at work. It can seriously affect someone's physical and mental health. Sustained bullying can cause stress, emotional issues, social problems, physical disorders and in some serious cases, self-harm or even death.

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Information and advice about all forms of bullying

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Bullying - Help and advice for adults and children affected by bullying at work, bullying at school or cyberbullying with information to help stop bullying

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Support for parents or carers who are concerned about their alcohol or drug use.

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Menstrual Health Project (MHP) is a UK charity supporting people who experience menstrual health conditions and concerns. Providing educational toolkits in a digestible format, MHP helps people access medically accurate information about menstrual health.

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Menstrual Health | Menstrual Health Project

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The Menstrual Health Project is a project to provide practical support for those suffering with menstrual concerns and conditions to be able to navigate more accurately and comfortably through whatever stage in life.

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Bawso provides practical and emotional prevention, protection and support services to Black Minority Ethnic (BME) and migrant victims of Domestic Abuse, Sexual violence, Female Genital Mutilation, Forced Marriage, Honour Based Violence, Modern Slavery and Human Trafficking.

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BAWSO support people from Black and Ethnic Minority backgrounds who are affected by domestic abuse and other forms of abuse, including Female Genital Mutilation, Forced Marriage, Human Trafficking & Prostitution.

BAWSO currently runs 25 projects supporting over 6,000 people every year in Wales through the provision of purpose built refuges, safe houses, and an extensive Outreach & Resettlement Programme and Floating Support Programme. We provide support, advice and information from our offices in Cardiff, Merthyr Tydfil, Newport, Swansea and Wrexham.

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Bawso provides support to black minority ethnic communities and individuals in Wales affected by abuse, violence and exploitation. Free helpline: 0800 7318147

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Advice for parents and carers

If your child is being bullied, our information and tools can help you stay calm and take the right action.

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If your child is being bullied, our information and tools can help you stay calm and take the right action.

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We’re here as your kids grow up, supporting you through tricky conversations, digital dilemmas and information, Advice and Support to Keep Children Safe Online

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Working with online safety experts, we're here to provide parents & carers with guidance, advice and support to keep children safe online | Internet Matters

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Periods can be overwhelming for all of us which is why we've created an animation for primary age students that covers everything you need (and should) know about periods.

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Primary Education Animation from Hey Girls UK

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We all have a part to play in keeping children safe online. Find out how with our online safety guides.

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Campaigning for change

We fight to change laws to make society safer for children. Our Wild West Web campaign has pushed for new regulations through the Online Safety Bill to make sure websites, apps and games are safe for children to use. But the draft Bill doesn't go far enough to protect children.
Help us end the Wild West Web

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Understanding online safety is tricky for all ages - we have advice and guides to help you learn about staying safe online as a family.

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Periods can be overwhelming for all of us which is why we've created an animation for primary age students that covers everything you need (and should) know about periods.

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Secondary Education Animation from Hey Girls UK

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You probably can’t stop your child from coming into some contact with drugs, but by staying as informed as possible, you can help them make the right choices when they do.

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Skip to main content

Honest and useful advice for parents and guardians

You probably can't stop your child from coming into some contact with drugs, but by staying as informed as possible, you can help them make the right choices when they do.

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Practical advice for parents and carers on how to talk to your child about drugs. Know the facts, understand the issues and start talking. | FRANK

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Bullying and cyberbullying

Advice for parents and carers to help keep children safe from bullying, wherever it happens.

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Advice for parents and carers to help keep children safe from bullying, wherever it happens.

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Helping someone with drug and alcohol problems

Tips to help someone with their drug and alcohol use, including how to look after yourself.

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Everyday Digital has been developed by Parent Zone to help families develop great media literacy skills.

Based on simple habits, it takes just a few minutes a day to feel more in control online.

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Everyday Digital has been developed by Parent Zone to help families develop great media literacy skills.

Based on simple habits, it takes just a few minutes a day to feel more in control online.

Read on below to find out how.

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Everyday Digital | Parent Zone | At the heart of digital family life

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Everyday Digital has been developed by Parent Zone to help families develop great media literacy skills. Based on simple habits, it takes just a few minutes a day to feel more in control online. Read on below to find out how.

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Public Health Wales Service to support stopping smoking

QUIT SMOKING

FREEPHONE 0800 085 2219

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Help Me Quit | Stop Smoking Services In Wales

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Start your quit journey, with Help Me Quit free NHS support. Contact us today for a smoke free tomorrow.

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Guidance from Welsh Government for Parents and Carers on challenging

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The Best Start Hub provides useful information, advice and support for you and your family - from the stages of planning your pregnancy through to your baby’s early years and beyond.

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Health information and advice where you can find support helplines for mental health, drugs and alcohol support. Also in this section you can find advice and information for families and those with children in their early years, quitting smoking and the NHS Direct Wales service.

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A national helpline which supports those having difficulties with or those who are addicted to alcohol.

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People come to Alcoholics Anonymous through many different ways. Choose the path that best suits you. Find out more and get help now.

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Charity which supports children and families affected by drugs.

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Find out everything you need to know about drugs, their effects and the law. Talk to Frank for facts, support and advice on drugs and alcohol today. | FRANK

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Flintshire Sorted work with young people to minimise the impact of drug, alcohol and substance related harm on young people, their families, and the community, to enable them to lead healthy lives.

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Flintshire Sorted Young People's Drug and Alcohol Team is part of the Integrated Youth Provision and sits within the Education and Youth portfolio of Flintshire County Council. We provide a comprehensive service to children and young people up to the age of 22-years-old and aim to minimise the risk of drug and alcohol related harm to individuals, families and the community.

Flintshire Sorted incorporate prevention work within schools and the community, as well as targeted work for those young people at increased risk of misusing substances. Furthermore, a therapeutic service is available for individuals and small groups of young people, whose substance use is having a negative impact upon daily functioning and mental health.

Our Team work collaboratively with young people to identify individual need and tailor an intervention to best meet that need as well as aiming to improve resilience and future aspirational outcomes.Flintshire Sorted offers consultation and guidance to young people, parents and professionals and will deliver bespoke training packages on request.

WE ARE STILL TAKING REFERRALS DESPITE THE CURRENT RESTRICTION DUE TO COVID-19.
For advice , support or referrals contact 01352 703490
sorted@flintshire.gov.uk

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Flintshire Sorted work with young people to minimise the impact of drug, alcohol and substance related harm on young people, their families and the community.

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A service supporting individuals and family's dealing with grief.

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Grief can be overwhelming - you don't have to deal with it alone. Cruse Bereavement Support is here. Call our helpline or chat online.

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Winston’s Wish, the charity for bereaved children, helps young people re-adjust to life after the death of a parent or sibling. By providing professional assistance before, during and after bereavement they help them to better understand the nature of loss and offer the practical support and guidance that many need in order to cope throughout the grieving process.

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Winston's Wish is the UK's childhood bereavement charity, dedicated to providing bereavement support for children and young people.

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A valuable hub providing bereavement support and information for families

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Visit the bullying website for support and information

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Parenting and Family Support - Family Lives (Parentline Plus) | Family Lives

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Parenting and family support from Family Lives (formerly Parentline Plus) through our website, helpline 0808 800 2222, email service at askus@familylives.org.uk, live chat and local services.

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An organisation which offers support to children and families concerned about bullying

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Kidscape & Elmer Family Fun Plan
We all feel better when we have structure and routine, so that's why we've designed a Family Fun Plan. It's super easy to follow and free to download for you to share with your family. Our aim is to help create joy and comfort during this precious time. Find out more

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We all feel better when we have structure and routine, so that's why we've designed a Family Fun Plan. It's super easy to follow and free to download for you to share with your family. Our aim is to help create joy and comfort during this precious time.

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Victim Support offers support to those who have been affected by a range of crimes. This includes support for victims (male & female) of domestic abuse.

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Domestic abuse is the repeated abuse of a person in an intimate or family relationship. It can happen to anyone - we’re here to support you.

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The food and drink provided in all maintained schools must meet The Healthy Eating in Schools (Nutritional Standards and Requirements) (Wales) Regulations 2013 (‘Regulations’). These Regulations are based of the previous Appetite for Life guidelines and form part of the wider Healthy Eating in Schools (Wales) Measure 2009 (‘Measure’).

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Councils provide ‘in-house’ catering services in the vast majority of maintained schools. Other providers include contract caterers and schools, who employ catering staff directly. Catering services are provided at lunchtime in all schools, morning break in secondary schools, and breakfast in most schools. School meals are commonly prepared onsite through full production kitchens. In a small number of schools, meals are transported in from larger schools or a central production unit.

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Secondary and Primary School Food Requirements Posters

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Secondary and Primary School Food Requirements Posters

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Vaccination saves lives. Vaccination is the most important thing we can do to protect ourselves and our children against ill health. They prevent up to 3 million deaths worldwide every year.

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Vaccination saves lives. Vaccination is the most important thing we can do to protect ourselves and our children against ill health. They prevent up to 3 million deaths worldwide every year.
Awareness of the importance of vaccination has been brought to the forefront by the COVID-19 pandemic.

It is important that all children and babies are fully immunised to protect them from potentially serious diseases. Once common illnesses, such as diphtheria and tetanus, are now rare in the UK because of immunisation. But while polio has been eliminated in Europe, the threat of other diseases, such as measles and meningitis, has not gone away in the UK today.

Parents with worries or queries about any aspect of their child's immunisations should discuss them with their Doctor, Health Visitor, Practice Nurse or School Nurse.

Adults

Immunisation is a lifelong event and adults also benefit from immunisation. It is important that adults have had all of their routine childhood immunisations.

Some people will need additional immunisations as they are at increased risk due to their age or health condition, or to protect their health in work or if travelling. For those at increased risk to complications of influenza, the annual flu vaccine is recommended. A Pneumococcal vaccine is also recommended to help protect people at increased risk of pneumococcal disease.

We have also faced the unprecedented challenges of delivering one of the swiftest and most comprehensive vaccination programmes in delivering the COVID-19 vaccines and it is important that all those who are eligible to get vaccinated do so when they are invited.

Supporting vaccination in Wales

If you have an immunisation query, please contact your health board team in the first instance. You will find their details here: Vaccine Contacts - Welsh Health Boards.

The Vaccine Preventable Disease Programme (VPDP) of Public Health Wales was established in July 2005. It draws on support from a variety of existing partners across NHS Wales and beyond to support a national approach to Immunisations and vaccinations.

To contact the Vaccine Preventable Disease Programme team at Public Health Wales, please email us at: phw.vaccines@wales.nhs.uk.

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Read the latest information about vaccination and immunisation from Public Health Wales.

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Report Harmful Content - UK Safer Internet Centre

A national reporting centre that has been designed to assist anyone in reporting harmful content online.

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Mediatory Support

We have a team of dedicated practitioners who not only review content but actively communicate with victims, ensuring they are listened to whilst offering guidance and mediatory support where needed.

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Report Harmful Content - UK Safer Internet Centre

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A national reporting centre that has been designed to assist anyone in reporting legal but harmful content online.

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The Five Ways to Wellbeing are a set of practical actions aimed at improving our mental health and wellbeing.

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Five simple things we can all do to give our wellbeing a boost.

The Five Ways to Wellbeing are a set of practical actions aimed at improving our mental health and wellbeing. They were developed by the New Economics Foundation from evidence gathered in the Foresight Mental Capital and Wellbeing (2008).

We are encouraged to think about how often we do these five actions - on a daily, weekly or monthly basis. Think about your life over the past few days, and when you last:

1. Took real notice of the things around you

2. Connected with someone important to you or perhaps someone you don't know

3. Were physically active

4. Learned something new

5. Gave something of value to someone else - this could be in the form of giving your time, or something of material value

Often , everyday situations can allow us to do more than one of the Five Ways in one go.

Click on the symbols below to find out more about each of the Five Ways.

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The Five ways to wellbeing are a set of evidence-based messages aimed at improving the mental health and wellbeing of the whole population.

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Guidance from Welsh Government for Parents and Carers on challenging

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Rights, respect, equality: guidance for parents and carers | GOV.WALES

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Guidance to help parents and carers deal with bullying.

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Explore Outside

Playing is essential for a happy childhood. Outdoor play in all seasons is fun and beneficial. Children explore nature through activities like running, cycling, digging, building dens, and making mud pies. So go out and discover more about your area!

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Emotional Health, Wellbeing and Resilience

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Here, you can discover new ideas about where you can go and what you can do when playing outside, including some of the best beaches, parks, playgrounds, woods and nature reserves in North Wales. View by Location

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Help to support the emotional health, wellbeing and resilience of children and young people in North Wales. The support sections include:

• Whole-Family Approach – Resources for parents, carers, and professionals, with a focus on nurturing environments from birth.

• Children and Young People Section – Age-appropriate content to build emotional literacy and resilience.

• Explore Outside Section – Nature-based wellbeing activities and play for families Explore Outside | Emotional Health, Wellbeing and Resilience

• Five Ways to Wellbeing – Embedded throughout the site: Connect, Be Active, Take Notice, Keep Learning, Give.

• Professional Resources – Tools for cross-sector use in health, education, and social care.

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Emotional Health, Wellbeing and Resilience

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Help to support the emotional health, wellbeing and resilience of children and young people in North Wales