# data[].attributes.body
Created a layout for Gelanggang Seni's customer or visitor book.

Proposed a straightforward feedback section to gather visitor input and enhance offerings.

Issues and challenges faced:

I wasn't sure how to make the visitor book easy to use for both domestic and foreign visitors, or what sections to include.

Solution:

Referring to sample guest books from other tourist destinations, I talked with the staff about the most helpful information. I also made it easier for foreign visitors to respond by including a section in both Malay and English.

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Reported for duty at the Tourism Information Center

Supervisor provided a briefing on the tasks to be carried out throughout the internship period

Introduction session among fellow internship students and with all the staff

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Participated in the "Engagement Session with Kelantan Tourism Industry Players 2025"

Served as the program's secretariat.

Responsible for distributing treats and verifying participants' attendance

Issues and challenges faced:

Confusion during the registration process resulted from some participants arriving late or not being included in the attendance record.

Solution:

I cross-checked their names with the main guest list and courteously confirmed them again. I also kept the team informed to make sure everyone got their goodies.

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All staff are involved event PELITA at Terengganu ( PELITER)

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Attended a staff training on the company's code of conduct and policy.

Organised and recognised official documents and helped with the file recognition process.

Learned to identify and classify various letter formats, such as official correspondence, internal memos, and external communications.

Impact:

Enhanced abilities in administrative organisation and document classification, which help to streamline office operations

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Print out document finger print staff last month (jan-feb)

Learn new things

Learn how to use photo copy properly

Restock postcard and COE

Impact:

Obtained practical experience using office supplies and managing documents.

Greater accountability in carrying out administrative duties

Made sure materials were available to help keep front desk operations running smoothly.

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Event with umk bachok

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Helped staff with work proposal for upcoming events (Unggas Events)

Received guidance from Deputy Director regarding paperwork for Bike Week event.

Impact:

The UMK courses on event management and tourism policy and planning are relevant to this activity. I put my knowledge of how to write proposals and comprehend the crucial paperwork required for event approval to use. My comprehension of the actual procedure for organising tourism events and fulfilling formal requirements improved after hearing the Deputy Director's explanation.

Issues and Challenges faced:

I didn't fully understand the proper structure and content required for the proposal. At first, it was also a little challenging to comprehend some of the event approval requirements.

Solutions:

I questioned senior staff and the Deputy Director for clarification. To gain a better understanding of the format, I also went over previous proposal samples and took notes for later use.

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Prepared a report for the Unggas event

Created a Raya promotional video for the Buluh Kubu Bazaar

Issues and challenges faced:

Choosing the appropriate words and content for the video to make it engaging and appropriate for all audiences was a challenge for me. I wasn't sure how to organise the information in the report in a clear and expert manner.

Solution:

I discussed the idea with my team and viewed earlier promotional videos for reference. I used previous reports as a guide and followed the correct format for the report, asking a staff member to review my work before submitting it.

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Supplied maps, brochures, and rudimentary details about nearby attractions.

Answered general enquiries and gave directions to visitors.

Ensured the counter area was clean, stocked and welcoming

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Assigned at the counter section to assist walk - in tourists

Provided brochures, maps and basic information about local attractions

Impact:

Enhanced ability to communicate face-to-face with both domestic and foreign guests

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Served domestic tourists at the service counter ( ask about museum information)

Provided information about local attractions, transport, and events

Answered general inquiries and assisted walk - in visitor

I worked on being courteous when I spoke, providing accurate information, and responding to various enquiries from tourists. It also enabled me to put what I had learnt about front desk responsibilities and in-person interactions with guests into practice.

Issues and challenges faced:

Some visitors asked questions for which I had no complete response, and others had trouble communicating in English.

Solutions:

I remained composed and courteous, and I helped them understand by using gestures and basic English. In order to provide accurate information, I also consulted brochures and asked senior staff if I needed assistance.

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tourist England ask about train and bus information

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Ongoing responsibilities for customer service

Served local clients who were renting the Gelanggang Seni space.

Printed the guest book for any forthcoming events or visitors.

Greeted foreign visitors and answered their questions.

Issues and challenges faced:

Some challenges in working with clients to coordinate facility rental terms

Solutions:

Before completing the reservation, I consulted the supervisor for confirmation and referred to prior rental forms.

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Assigned at the counter section to assist walk - in tourists

Provided brochures, maps and basic information about local attractions

Impact:

Enhanced ability to communicate face-to-face with both domestic and foreign guests

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Worked at the counter at the airport.

Supplied domestic vehicle rental information

Gave related information about " Taman Emas" to tourists

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Provided information to tourists about island day trips.

Helped travellers and made reservations for "Poklan" for a trip to Kelantan.

Outlined the must-see locations in Kelantan.

Corrected poultry paperwork from RM 9800.00 to RM 4800.00 with the assistance of staff.

I gave tourists specific recommendations based on my understanding of the area's attractions. Basic planning and communication skills were necessary for trip booking and coordination.

Issues and challenges faced:

A tourist enquired about island timing and boat costs, which I wasn't sure about.

I didn't understand the format, and the poultry amount paperwork contained inaccurate figures.

Solution:

I asked senior staff to confirm the details of the island trip after consulting the updated brochures.

I double-checked the documents and sought assistance from a staff member to ensure the amount was accurate.

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Arranged letters by type.

Make a QRcode attendance for the WAU event tomorrow.

Provide information to domestic and local travel agencies.

Impact:

Make finding the letter quicker and easier.

Maintain a tidy and orderly workspace.

Encourages local events and locations

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Prepared the Feasta Wau meeting materials for 2025.

Make a cover page

Sort letters by writing the most recent date.

Helped visitors by providing information on lodging, local attractions, and transportation.

Answered general enquiries and assisted guests with brochures.

Prepared the Feasta Wau meeting materials for 2025.

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invites to the "Engagements Session with Kelantan Tourism Industry Players 2025" were sent out via email.

Issues and challenges faced:

A few emails bounced back, and some email addresses were out-of-date or inaccurate.

Solution:

Before sending the invitations again, I double-checked the staff contact list and updated the email addresses.

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Continued airports counter duty

Issues and challenges faced:

Inquiries about unavailable transportation options

Solution:

Concerns regarding the options for transportation that are not available

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This assignment has to do with professional communication and event management. I communicated clearly and courteously for event 20 April by using email follow-up strategies that I had learnt in class. It also made it clearer to me how crucial response tracking is to event preparation.

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handle phone inquiries and take messages

continue practicing customer service skills

Impact:

Improved multitasking and telephone etiquette

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The tasks demonstrate resource management and inventory control, especially in an administrative office setting.

Issues and challenges faced:

Some workstations were shared or lacked computers.

Solution:

Confirmed directly with employees and double-checked asset records.

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Let's Read Together for 10 Minutes Carnival organized by the Kelantan State Public Library.

Prepared decorations for the Human Resources Division SUK's Hari Raya celebration.

decorated the division in a festive manner.

Issues and challenges faced:

limited materials and space for decoration

lack of time

Solution:

creatively repurposed old items and worked with the team to maximise the arrangement.

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Attented Hari Raya Celebration event at SUK

Participation in formal organization events reflects corporate hospitality, internal networking and cultural engagement

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welcomed and greeted visitors from abroad as well as from the area.

gave precise information about local events, cultural landmarks, and tourist attractions.

helped guests with booking enquiries, maps, and brochures.

replenished marketing supplies like flyers, postcards, and COE (Calendar of Events)

took calls and, when necessary, referred questions to the proper departments.

Impact:

Increased visitor satisfaction through the provision of amiable, educational service

Improve your ability to communicate, particularly with visitors who don't speak English.

Helped to improve the Tourism Information Center's reputation and support regional travel initiatives.

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Attended and assisted with the TIC Hari Raya Celebration event

Issues and challenges faced:

Crowd management during peak hours of the event.

Solution:

Coordinated with colleagues to assist guests and ensure the smooth flow of the events

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Took part in a lucky draw activity involving numbers for the forthcoming Bird Festival (Unggas).

Relation to theory / practical:

Integrating tourism product promotion, event marketing strategy, and event management course skills

Issues and challenges faced:

Coordinating name entries for the lucky draw can be challenging.

Solution:

Before the draw, name lists were cross-checked, and participation entries were confirmed.

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created flyers for the event (Unggas).

assisted travellers with special requirements

I gained knowledge about how to incorporate information for individuals with special needs. As I learnt to treat all tourists with kindness and fairness, helping them also relates to tourism ethics.

Issues and challenges faced:

Regarding special needs facilities, I wasn't sure if the information was accurate. I was unfamiliar with some of it.

Solution:

I checked official guides and sought assistance from senior staff. I also used large fonts and clear text to make the flyer easy to read.

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Prepare a working paper related to up coming event MATTA FAIR

Related to theory / practical:

This task demonstrates event management-related professional writing, event proposal creation, and administrative planning.

Issues and challenges faced:

lack of template of previous reference

Solution:

Referred to older event document and consulted supervisor for format guidance

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Sent emails to the appropriate people in order to organise a future tourism program.

In order to make sure that everyone involved received precise and understandable program information, I used formal email writing techniques and adhered to communication protocols.

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front counter customer service

searched and collected goodies materials for the upcoming international events

Relation to theory / practical:

Involved in marketing Preparation and Event Souvenir Planning, taught under Tourism Marketing and Branding for Destinations

Issues and challenges faced:

Difficulty sourcing appropriate items due to stock limitations

Solution:

Surveyed multiple vendors and discussed alternatives with the officer-in-charge

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Assisted walk-in tourists with direction and brochures

Answered general inquiries about transportation and local attractions

Maintained cleanliness and tidiness of the front counter area

Issues and challenges faced:

Due to unclear questions or language barriers, some tourists were perplexed.

Solution:

To aid in their understanding, I used straightforward language and illustrations (such as maps and brochures), and I directed complicated enquiries to senior staff.

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helped prepare the venue for the MATTA Fair tourism event

arranged brochures, buntings and tourism materials at the booth

asssited in organizing goodies and promotional items for visitors

checked technical equipment (table, chairs , extension plugs and etc. )

coordonated with event staff for booth layout and flow

Issues and challenges faced:

Some items were missing, and the booth layout needed last-minute adjustment

Solution:

I communicated with the organizing team to replace missing materials and quickly helped rearrange the booth to ensure a professional display

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FRIDAY and SATURDAY  ( 9 & 10  MAY 2025)

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FRIDAY and SATURDAY  ( 9 & 10  MAY 2025)

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On duty at the Tourism Information Centre (TIC) bboth during MATTA Fair 8 until 10 of May 2025

Distributed brochures and shared travel information with visitors

Prooted local attractions and upcoming tourism program

Engaged with visitors and answered their questions politely

Supported the team with crowd control and maintaining booth cleanliness

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performed front counter customer service duties

assisted local tourists with travel information

prepared goodies for the official delegation meeting in Hong Kong and Guangzhou scheduled for 13 - 18 May 2025

Relation to theory / practical:

Involved Tourism Event Logistics, International Tourism Preparation and Cross-cultural Presentation, which related to courses such as Tourism Marketing and MICE Tourism (Meetings, Incentives, Conferences and Exhibition)

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welcomed walk-in visitors and recorded their inquiries

guided tourist to use QR codes for digital brochures and maps

updated brochure stand and assisted with basic directions and hotel info

Similar to what I learnt in class, I used my practical skills in managing visitor data, providing clear information, and using digital tools.

Issues and challenges faced:

Some visitors had never used digital brochures or QR codes.

Solution:

To ensure they continued to receive the correct information, I carefully walked them through each step and provided printed alternatives when necessary.

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edited the documents format to follow the latest official order of logo placement

made sure goverment and department logos were arranged according to protocol

prepared the final version for event use and internal approval

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edited the draft design and wording for the VVIP invitation card for the (Pesta Wau) event at Pantai Irama Bachok.

ensured the content was formal, accurate and followed the official event format

coordinated with the supervisor for approval before printing

Issues and challenges faced:

Making sure the invitation card adhered to formal protocol and had appropriate titles and layout for VVIP guests was a challenge.

Solution:

I used formal Malay language structure and made reference to earlier official letters. Prior to submission, I also sought input from senior staff members to make sure it adhered to the correct format.

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Conducted a site visit for the upcoming Pesta Wau event

helped check the layout for booths, stage and logistics flow

assisted staff in taking note of areas needing signage, decoration or electricity setup

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making preparations for the 2025 international kite festival event located at Irama Bachok beach

helped the TIC EO staff to make a proposal paper for air sports that will take place in July at Pasir Putih

helping the staff TIC copy LO application for kite event

make tag labels (no entry & secretarial only ) as many as 50 pieces each for the purpose of the kite event

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Preparation for The Queen of Malaysia Guides Meeting (SUK Special Hall)

assisted with hall preparation for the official Girl Guides (Pandu Puteri ) meeting attended by His Majesty the Agong

helped with seating arrangement according to royal and official protocol

arranged national flags, official documents, and ensured the space was clean and presentable

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welcomed and accompanied delegated from Thailand and USA throughout the festival event

acted as interpreter and cultural liaison during official sessions and informal interactions

ensure smooth communication between Thailand and USA participants and the event organizer

assisted in logistical matters such as transportation, meal coordinationa nd event scheduling

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delegates participated in kite flying performance

assited with interpretation during interaction with audience and judges

managed logistics such as melas,hydration and schedule coordination

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breakfast for participants

transported delegates to festival tents

cooking competition (Spicy Fried Rice & Teh Tarik) sponsored by Adabi. The delegate won 1st place for Teh Tarik, 2nd place for Fried Rice.

assisted the delegates in taking down the kite, packing it into the bag and storing it in the designated place

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assisted delegates in setting up giant national kites

opening ceremony on Pesta Wau officiated by YB Datuk Kamaruddin

assisted the delegates in taking down the kite,packing it into the bag, and storing it in the designated place

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assisted in packing, souvenir collection and airport check-out

collected feedback from delegates for event improvement

Issues and challenges faced:

Miscommunication at the departure gate and a delay in the airport transfer

Solution:

coordinated with the airport liaison desk and event transport team.

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took care of front desk

Describing the interesting places in Kelantan.

Offering a tour guide package operated by 'Poklan'

Issues and challenges faced:

I had to respond to a few questions because I was unsure of the specifics.

Solution:

In order to provide the correct response, I sought assistance from senior staff and consulted brochures or internet resources.

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assigned to the counter area to help walk-in visitors

Brochures, maps, and basic details about nearby attractions were supplied.

Impact:

Enhanced ability to communicate face-to-face with both domestic and foreign guests

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Performed customer service duties at the front counter

sorted documents based on the provided code system for ease of filing

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recommended local food, spots, cultural activities and shopping areas based on visitor interest

updated and organized the public information boards to ensure they were clear and visually attractive

managed front desk cleanliness and arranged brochures for easy access

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Served on the organising and support team for the Bird Festival (Pesta Unggas).

Direct implementation of cultural tourism promotion, festival operations, and tourism event participation

Issues and challenges faced:

heavy crowd and coordination difficulties during the main activities

Solution:

follow team instructions, maintained calm communication and support visitor movement and engagement

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The night Colour Run event, which served as the first checkpoint, was held at the premises of the Kelantan Centre.

A symbolic launch of the Night Colour Run was conducted, marked by striking of the gong by His Royal Highness the Crown Prince of Kelantan, Tengku Muhammad Fakhry Petra.

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assisted walk-in tourists with direction, brochures and local recommendations

checked and arranged brochures to ensure everything is tidy and updated

improved public communication and strengthened knowledge about local attractions

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Supported staff with daily admin tasks such as filing and data entry

attended to inquiries from walk-in tourists and phone calls

gained better understanding of TIC daily operations

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DUTY AT AIRPORT

Assisted tourists arriving at the airport with quick info about transportation, hotels and nearby attraction

provided brochures and spoke in English to help foreign visitors

gained experience in a fast paced frontline customer service environment

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DUTY AT AIRPORT

Answering questions about local attractions, culture, weather, and current events.

Distributing maps, brochures, and travel guides.

Recommending tour packages, popular dining spots, and accommodation options.

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DUTY AT AIRPORT

Helping tourists book hotels, daily tours, or transportation (taxis, buses, e-hailing).

Assisting with ticket purchases for tourist attractions (museums, theme parks, etc.).

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DUTY AT AIRPORT

Arranging and distributing brochures, maps, and promotional leaflets.

Ensuring sufficient stock of materials and organizing them by destination or category.

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OFF DAY ( FAMILY MATTERS)

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DUTY AT AIRPORT

Rearranging displays and maintaining tidiness.

Ensuring all electronic devices (computers, printers, information screens) function properly.

Collecting feedback from tourists for service improvement.

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DUTY AT AIRPORT

Guiding tourists on procedures during emergencies (lost passports, medical help, etc.).

Operating touchscreen info displays or digital signboards.

Recommending cultural events, festivals, or local markets.

Keeping the kiosk clean and well-organized.

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DUTY AT AIRPORT

organising and distributing promotional leaflets, maps, and brochures.

Answering questions about local attractions, culture, weather, and current events.

Rearranging displays and maintaining tidiness.

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DUTY AT AIRPORT

Helping elderly tourists, families with children, or disabled travelers with information or physical access.

Giving directions to taxi stands, bus terminals, car rental services, or train stations.

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DUTY AT AIRPORT

showcasing distinctive local experiences, such as cultural workshops and eco-tours.

Displaying flyers or QR codes for affiliated services.

Recommending cultural events, festivals, or local markets.

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DUTY AT AIRPORT

assisting stranded travellers by making recommendations for lodging or other modes of transportation.

supplying comfort information (food options, nearby rest areas, etc.).

# data[].attributes.body
DUTY AT AIRPORT

Handling complaints or inquiries patiently and efficiently.

Recommending cultural events, festivals, or local markets.

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DUTY AT AIRPORT

Providing friendly and professional service to travelers from various backgrounds.

maintaining an adequate supply of materials and classifying or destination-specifically arranging them.

Handling complaints or inquiries patiently and efficiently.

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DUTY AT AIRPORT

Assisting with capturing photos or videos for the tourism board’s social media.

Promoting kiosk services through QR codes or digital campaigns.

Distributing maps, brochures, and travel guides.

# data[].attributes.body
DUTY AT AIRPORT

Recommending tour packages, popular dining spots, and accommodation options.

Arranging and distributing brochures, maps, and promotional leaflets.

# data[].attributes.body
DUTY AT AIRPORT

Answering questions about local attractions, culture, weather, and current events

Keeping the kiosk clean and well-organized.

Rearranging displays and maintaining tidiness.

# data[].attributes.body
DUTY AT AIRPORT

Rearranging displays and maintaining tidiness.

Preparing simple daily or weekly reports on kiosk activities.

Collecting feedback from tourists for service improvement.

# data[].attributes.body
DUTY AT AIRPORT

Helping tourists book hotels, daily tours, or transportation (taxis, buses, e-hailing).

Answering questions about local attractions, culture, weather, and current events.

Arranging and distributing brochures, maps, and promotional leaflets.

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OFF DAY (MC)

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Traditional Game Demonstration for ASEAN Students Group Activity

designated to help with a demonstration of a traditional game for a group of 38 ASEAN students visiting the culture centre (Gelanggang Seni).

assisted in preparing supplies like "congkak" and "gasing" and setting up the gaming area.

actively involved with the students by outlining the rules of the game, demonstrating how to play, and promoting involvement.

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Preparation of 150 Goodies Bags for TNB (Tenaga Nasional Berhad)

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completed packing 150 goodie bags for a Tenaga Nasional Berhad (TNB) event that was coming up.

made certain that everything was appropriately labelled, numbered, and organised in a methodical manner.

To prevent shortages, I helped with distribution planning and inventory management.