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Justiça Restaurativa - Entrevista com Howard Zehr

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Edição Português por Howard Zehr (Autor)

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Compre online Justiça restaurativa, de Zehr, Howard na Amazon. Frete GRÁTIS em milhares de produtos com o Amazon Prime. Encontre diversos livros escritos por Zehr, Howard com ótimos preços.

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Edição Português por Amy C. Edmondson (Autor)

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A Organização sem Medo: Criando Segurança Psicológica no Local de Trabalho Para Aprendizado, Novação e Crescimento (Volume 1)

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Compre online A Organização sem Medo: Criando Segurança Psicológica no Local de Trabalho Para Aprendizado, Novação e Crescimento (Volume 1), de Edmondson, Amy C. na Amazon. Frete GRÁTIS em milhares de produtos com o Amazon Prime. Encontre diversos livros escritos por Edmondson, Amy C. com ótimos preços.

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Além da Segurança Psicológica: um Modelo Organizacional Para as Novas Organizações que Aprendem (e Inovam) - noa

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Compre online Além da Segurança Psicológica: um Modelo Organizacional Para as Novas Organizações que Aprendem (e Inovam) - noa, de Borroni-Biancastelli, Luca, Machado, Leda Maria Vieira na Amazon. Frete GRÁTIS em milhares de produtos com o Amazon Prime. Encontre diversos livros escritos por Borroni-Biancastelli, Luca, Machado, Leda Maria Vieira com ótimos preços.

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por Timothy R. Clark (Autor), Daniel Salgado (Tradutor) Formato: eBook Kindle

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Os 4 estágios da segurança psicológica: definindo o caminho para a inclusão e a inovação

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Os 4 estágios da segurança psicológica: definindo o caminho para a inclusão e a inovação eBook : Clark, Timothy R., Salgado, Daniel: Amazon.com.br: Livros

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Nos acostumamos a pensar no fracasso como o oposto do sucesso. Hoje, muitas vezes ficamos divididos entre duas "culturas da falha": uma que diz para evitarmos o fracasso a todo o custo, outra na qual é até desejável falhar. A questão é que nenhuma delas diferencia o erro bom do ruim. Como resultado,
perdemos a oportunidade de falhar bem.

Após décadas de pesquisas, Amy C. Edmondson, uma das maiores especialistas em segurança psicológica do mundo, vira do avesso nossa compreensão sobre fracasso e revela como podemos colocá-lo a nosso serviço.

Ao apresentar os três arquétipos da falha - básica, complexa e inteligente -, a autora ensina indivíduos e empresas a aceitar a falibilidade humana, saber com precisão quando o erro está ao nosso lado e prevenir a maior parte dos erros que não estão. Essa é a chave para correr riscos inteligentes e prevenir danos evitáveis.

Fazendo uso de casos reais ocorridos no mundo dos negócios, na cultura pop e ao longo da história, Edmondson apresenta técnicas específicas que vão ajudar a maximizar os resultados positivos que podem surgir de todo tipo de deslize. E demonstra que o verdadeiro crescimento pessoal só é possível quando transformamos vergonha e culpa em curiosidade. Você nunca mais vai olhar para o erro da mesma forma.

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O jeito certo de errar: Como as falhas nos ensinam a prosperar

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O jeito certo de errar: Como as falhas nos ensinam a prosperar eBook : C. Edmondson, Amy, Diniz, Paula: Amazon.com.br: Livros

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Webinar promovido pelo NIGERSP (Núcleo Interno de Gerenciamento de Risco e Segurança do Paciente) do HSC com apoio do Programa de Residência Multiprofissiona…

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Edição Português por Brené Brown (Autor), Joel Macedo (Tradutor)

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A coragem de ser imperfeito: Como aceitar a própria vulnerabilidade, vencer a vergonha e ousar ser quem você é

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Compre online A coragem de ser imperfeito: Como aceitar a própria vulnerabilidade, vencer a vergonha e ousar ser quem você é, de Brown, Brené, Macedo, Joel na Amazon. Frete GRÁTIS em milhares de produtos com o Amazon Prime. Encontre diversos livros escritos por Brown, Brené, Macedo, Joel com ótimos preços.

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O QUE É JUSTIÇA RESTAURATIVA | CARLA BOIN

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Politica de Tratamento com Familiares e Acompanhantes Disruptivos e Pacientes Indesejados

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Politica de Prevencao e Gestao de Comportamentos Disruptivos de Medicos (1)

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Procedimento Codigo Help - Atendimento de Urgencia e Emergencia Acionado pelo Paciente e Familia

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Procedimento Codigo Help acionado pelo Coloborador - Segunda Opiniao

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PO.ADM.855.1 Sistema Einstein de Qualidade e Segurança

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Mannat Kaur1, Robert J. De Boer1,2*, Amanda Oates3, Joe Rafferty3 and Sidney Dekker1,4

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Restorative Just Culture: a Study of the Practical and Economic Effects of Implementing Restorative Justice in an NHS Trust | MATEC Web of Conferences

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MATEC Web of Conferences, open access proceedings in Materials science, Engineering and Chemistry

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Abstract

When things go wrong during a medical procedure, patients' expectations are fairly straightforward: They expect an explanation of what happened, an apology if an error was made, and assurance that something will be done to prevent it from happening to another patient. Patients have a right to full disclosure; it is also therapeutic in relieving their anxiety. But if they have been harmed by our mistake, they also need an apology to maintain trust. Apology conveys respect, mutual suffering, and responsibility. Meaningful apology requires that the patient's physician and the institution both take responsibility, show remorse, and make amends. As the patient's advocate, the physician must play the lead role. However, as custodian of the systems, the hospital has primary responsibility for the mishap, for preventing that error in the future, and for compensation. The responsibility for making all this happen rests with the CEO. The hospital must have policies and practices that ensure that every injured patient is treated the way we would want to be treated ourselves--openly, honestly, with compassion, and, when indicated, with an apology and compensation. To make that happen, hospitals need to greatly expand training of physicians and others, and develop support programs for patients and caregivers.

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