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-a joint agreement on how services will work together in a coordinated way when responding to major incidents.
-process of information findings is vital so the information can be passed on to the relevant services who need to deal with the incident.
-when they get the information, they can gather the right resources to go out and solve it
-the information passed on will help them to make informed decisions when they arrive to the scene
-they use methane to pass on to other services what’s happened in the major incident. For example,  number of casualties, what services need to arrive, the location it is at, who’s involved.
-using methane means that every service will know the same information making communication more effective as there is no confusion
-they always come to an agreement on which service will lead the coordination, in which they will all work together as they all want to achieve the same end goal

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Mutual goals: this is a benefit of collaborative working because everyone wants the same positive outcome from a situation. This also means that if everyone has the same goal that they want to achieve, they can all put their ideas together and reach the goal quickly and efficiently.

Shared responsibility: this is a benefit of collaborative working because if everyone in the team has the same amount of responsibility, then if something goes wrong it ensures everyone will take the blame and that there will be less tension in the group as there’s not only 1 person getting the blame.

Shared resources: this is a benefit because if people are sharing their resources, it means an increase of information and an increase of how fast the task will take to get through.

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-this is a major incident because it’s a terrorist attack which means it will require more than one service to resolve it and will need extra help, since human life is risked, the environment is risked and security if the airport is hugely risked.
-this means when the police get the phone call, they will use the acronym METHANE to communicate with the fire service and ambulance service effectively.
- they will tell them the location, casualties, the extreme of what has happened, what services have to be involved, and other information needed so that they’re aware of what they are walking into and also have some information to start think about how to resolve it.
-this means communication will be better between the services since they are already aware of what has happened and there will be no confusion when they arrive at the scene it any miss communication between the services.
-when they get there, they have to decide who will take the main role and lead.

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-a methane approach is the structure of dealing with any major incident and the steps they go through in order to understand how to deal with the problem, and resolve it in the most efficient way
-it stands for major incident declared. Exact location. Type of incident. This means if they know where the major incident has occurred, and they know how extreme the incident is, they can get to the scene understanding the seriousness and start to try resolve it straight away.

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-a multi agency approach is where more than one agency works together in order to share information to resolve a problem more effectively and quickly. They share responsibility in order to prevent more problems arising in the future.

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-allows them to indentify and assess risk within local communities
-work together to resolve major incidents when they occur

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Civil contingencies act allowed the rules to change during COVID. For example, not going out in big groups, not mixing Households, self isolating, not making unnecessary journeys.

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-This act deals with emergencies, it helps prepare and helps emergency services respond to incidents and sorts their organisation skills out meaning the response is more effective.

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-it establishes a new legislative framework for civil protection in the UK

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-The civil contingencies act is an act that deals with Emergency Preparedness and establishes a clear set of roles and responsibilities for those involved

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-A major incident includes more than one service and an emergency will only have 1 service on scene.

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-A major incident is more of a serious event that takes place which requires special arrangements to be put in place by one or more service.
-whereas the difference is an emergency incident is an incident which most likely requires basic help to resolve the issue and is less serious than a major incident

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-An emergency is when a situations that has occurred requires the public services to attend to it.
-help in fire, police and medical services
-for example, a dangerous situation that has happened that requires immediate attention from the services
-an event which threatens serious damage to human welfare, or to the environment
-war or damage that threatens serious damage to security

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mutual goals would be a benefit for collaborative working because if everyone shares the same goal, then tasks are more likely to get done quicker and more efficiently. This means if everyone wants the same thing it will be completed to a good standard.

Shared responsibility: this is a benefit because if everyone carries the same amount of responsibility when doing a task, then everyone will also share the same blame if something goes wrong so not just one person will get the blame.

Shared resources: sharing ideas and idea findings increase efficiency and takes less time. This also makes tasks more simpler to complete.

Efficiency: this is a benefit in collaborative working because efficient team members save time doing tasks as they know how to deal with tasks in the quickest ways.

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what is the purpose behind a thinker?

produces ideas and thinks through those proposed by others. Thinkers are good at selecting the information they need to solve problems or complete tasks. They are logical and can break down tasks into steps and put information in order.

What are the requirements of a thinker?produces ideas and thinks through those proposed by others. Thinkers are good at selecting the information they need to solve problems or complete tasks. They are logical and can break down tasks into steps and put information in order.

why is the role thinker effective in a public service role?thinking is the process behind problem-solving. Many jobs require individuals to possess problem-solving skills where information needs to be analysed to overcome challenges or develop preventative strategies for removing issues.

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1. The purpose of the reason for the supporter is promoting harmony and limiting tension, they check people have understood the tasks and things they need to do. They stay calm and help diffuse situations when needed

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this role encourages progress and takes on practical jobs within the team

doers are focused workers and deal with distractions easily. They are also task orientated and ask for advice or input from others when dealing with something they struggle with

this role is important in a public service because you always need someone to physically do the tasks that are needed to be done, than to be the one giving advice but not acting upon it.

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the purpose of a team leader is to make sure the team have clear objectives and make sure the members are engaged

this means that leaders have excellent awareness of what their group needs to develop and work on, they are organised meaning they have great time management and can set the group realistic targets.

being a leader is effective in a public service as they always ensure there is a structure to problem solving and know how to manage time well to get the problem sorted as quickly and efficient as possible. A leader will also helpfully critique the members of the team so they can improve when it comes to solving another problem.

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1. The purpose of the challenger is to make sure the team is being effective and making he right decisions

2. Challenger must be able to look at problems and come up with solutions, and how to do things better

3. The role is effective because it challenges bad ideas and comes up with solutions

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Observable behaviour & thoughts and feelings

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Observable behaviour & thoughts and feelings

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Behaviors during the Norming stage may include members making a conscious effort to resolve problems and achieve group harmony

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When team members understand their roles within a group and get what they have to do, and their expectations of each other from the group

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it creates better collaborative work between the services if people can work together as a team

There is better communication between individuals if respect is there and a level of understanding is made between the group.

This means difficult situations are accomplished faster.

Applying this to a public service is would be the police services as they have found new ways of efficiently communicating with other services especially paramedics as after the Manchester arena bombing they needed better ways of communicating to resolve issues.

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Team members are creating new ways of doing and being together

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when team members have developed a mutual understanding of their roles and expectations for one another

This will increase respect within a group and will start to grown bonds between individuals.

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3. team members begin to show comfort in asking for help and providing constructive feedback.

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1. Observable behaviours are fully functional teams, a team able to organise itself and a better understanding of each others strength and weaknesses and insights into group processes

2. Thoughts and feelings encourage empathy for one another, tighter bonds between teammates and lots of personal development.

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teamwork: contributes to reduce friction and tensions between people in the group, diplomatic, a good listener and cooperative.

Shaper: thrives from working under pressured environment, challenging, dynamic and has the drive to overcome problems in which they face.