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With permission, record the interactions between provider and patient for review-->provider can have an outsider view of how they communicate and interact with the patient; including how they explain results to patients (layman's terms), eye contact, appropriate follow up responses to patient's comments and concerns. The speed at which the provider speaks to the patient.

Leyna N.

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Measuring bedside manner can be done by how well a patient can repeat the steps of their recovery back to you and that can show how well you have related to the patient and their understanding of their condition. Another method is providing layman's terms to the patient and if the amount of questions they have afterwards. Measuring how well they respond to you as the provider based on their comments or questions. One can also measure a patient's body language to measure comfort level with provider.

Claudia

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The most important part about bedside manner is to acknowledge that you are meeting the patient in a vulnerable state. Being empathetic towards the situation allows for compassion and understanding during the interaction that can help establish rapport.

Linette G

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One way to measure beside manner is through patient experience surveys. The surveys can include specific questions like "Did your provider effectively listen and address your concerns?" and "Did you feel like you were understood by your provider?" Using these responses, providers and hospitals can quantify the perceptions of patients and identify areas of improvement. Analyzing the feedback would improve overall patient-provider interactions and improve patient care and satisfaction.

-Puja C.

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I would measure bedside manner by how comfortable your patient is when speaking to you as their provider. Do they feel comfortable bringing up concerns unrelated to their visit? Are they being heard and respected as you're treating them? Are they able to have a say in their treatment plan that works for both the patient and their values as well as the providers?

Jessica

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One idea for measuring bedside manner is through patient satisfaction surveys. I would use a survey that allows the patient to rank the skills of the provider in terms of listening, respect, understanding, and empathy. This would help give us an idea of what matters most to the patients and which areas need improvement for certain providers. Another way to measure bedside manner would be a mixed observational study. The qualitative observational part would be of patient interactions with a third party observing so it is less subjective, the quantitative part would be the amount of time a provider actually spends with a patient. This could help determine if longer patient visits are associated with increased patient satisfaction and therefore perceived as better bedside manner.

Carly Anderson

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Bedside Manner- I would measure bedside manner by looking at clarity of communication during interactions. Based on the interaction a patient has with a provider, I would want them to list out their diagnosis, treatment plan, if they were prescribed medicaition, what is it treating, the dosing and what are the next steps they need to take for their care. 

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Bedside Manner- I would measure bedside manner by looking at clarity of communication during interactions. Based on the interaction a patient has with a provider, I would want them to list out their diagnosis, treatment plan, if they were prescribed medicaition, what is it treating, the dosing and what are the next steps they need to take for their care. 

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Andrea

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I think you could measure bedside manner using surveys and satisfaction scores. Questions for the patient could include if they felt respected, if they felt rushed, if they were able to interpret what the provider was saying to them about their health, etc. -Nathan Ziegler

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Bedside manners are quite subjective to each individual. Surveys could be given to each patient to measure bedside manners which can be presented as open or closed ended questions. An opened ended question could be "What types of bedside manners were demonstrated during your hospital stay?" It could be followed up with a closed ended question and have the patient rate on a scale of 1-10 of "How satisfied were you with these bedside manners?"

Wendy Chao

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To measure bedside manner, I would create a post-visit survey for patients to rate their experiences. This would include opportunities for feedback from the person who has direct contact with the providers and should point out the provider's understanding and respect. An example question could be whether the provider listened to the patient's concerns and made them feel heard.

Tina Tran

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I would survey patient experience of their encounter with any and all medical professionals. Questions on this survey should entail their interactions, satisfaction, overall understanding of their treatment plans, and their personal feelings of being respected as a patient. Questions can consist of ranking 1-10 and having a space for patient's to elaborate on their experiences. The feedback would be helpful in improving quality of care and patient satisfaction

Kimberly Hong

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I would measure bedside manner through patient feedback such as surveys or questionnaires. This can allow patients to provide feedback on their interactions with the provider. These aspects can include how comfortable the patient felt during the visit, how well the provider explained their treatment plan, and listened to their concerns. The format of this could include rating on a scale or open ended questions.

Michelle Bui

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Empathy can be effectively measured through patient satisfaction surveys administered at discharge, using carefully worded questions that assess aspects of the patient-provider interaction. These questions can focus on how well the patient felt listened to, how supported they felt emotionally, and the overall level of empathy the provider conveyed.

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Danielle Miguel

I would measure bedside manner through use of surveys that patients can use to describe how their providers carried themselves in receiving information from patients, how providers demonstrated empathy/humility, as well as how well medical staff conducted patient education and made medical information digestable for the common person. The surveys could have a mixed layout of scales and sections for personal narratives/feedback (this would be valuable in balancing both qualitative and quantitative data). Looking into the feedback could help influence and guide direction for resources that teach clinic staff/providers about inclusion practices, shifting clinical culture, and prioritizing patient advocacy and agency.

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Natalie

Measure patient satisfaction and provider satisfaction with visit via survey

ask patient about eye contact, if they felt they received compassionate care, if they felt the provider was in a rush, if they felt cared for

have provider self report the same

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Kruti - I would measure beside manner by assessing how comfortable a patient feels speaking freely to their provider and being able to ask questions.

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In order to measure bedside manner, it's important to get the perspective of the patient and how comfortable they are. Providing surveys or questionnaires for them to complete after their visits would help for the provider to understand what worked well and what needs improvement

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One way to measure a clinician's bedside manner is to measure the frequency and duration of eye contact during patient interactions. More consistent eye contact can make a patient feel heard and that their clinician cares about what they have to say. Less eye contact can lead to patients feeling ignored or less cared for. You can also measure it based on the use of body movements/perceived body language. A clinician with open body language can be perceived as more caring and trustworthy compared to clinicians who express closed body language. - Bianca Gaitan

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Carolina Rios= I would measure bedside manner by providing a survey that asks the patient various questions about their experience during their hospital stay--- these questions would be on a scale of 1-5, 5 being the best experience and also include blank boxes so they can type what ever they want. These questions can be about the patient/provider interaction, empathy, and overall opinion about the hospital.

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Conduct patient satisfaction surveys with questions about the provider’s cultural sensitivity, attentiveness, tone, empathy. Use a Likert scale to rate how they felt the interaction scored on these factors. Eileen