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Cultural filters

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Ethnocentrism

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Bottom up vs. top down approach in businesses

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Bottom up vs. top down approach in businesses

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velocity

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Facial expressions

Gestures and body language

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Eye contact, distance between people, touching, posture and your body orientation, silence and your pauses

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Cultural differences in gesture

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Asian and African nations may rely more on indirect and non-verbal communication vs. low-context where direct and verbal communication is more important (USA, European).

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importance of schedules in certain countries and importance of time off and holidays

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Nonverbal signals interact with spoken language, a nod can mean “yes,” “I’m listening,” or “go on,” depending on what’s being said at the moment.

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Nonverbal signals interact with spoken language, a nod can mean “yes,” “I’m listening,” or “go on,” depending on what’s being said at the moment.

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Please move to the 3 column at 12:30 and to the 4 column at 12:35. We finsh at 12:40

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Please move to the 3 column at 12:30 and to the 4 column at 12:35. We finsh at 12:40

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What Is The Difference Between a High-Context and Low-Context Culture?

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Relationships with family members, wanting to help people in need, who goes first in the hospital, etc...

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Different contexts: Physical, social, relational, cultural, situational.

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1 kiss, 2 kisses, no kiss, hug, handshake ...

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The importance of intercultural awareness | Mynd & Testo

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Cultures differ in their perception of punctuality, turn-taking in conversations, and how long pauses should be.

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Appearance

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Economic & political context of the countries

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Economic & political context of the countries

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Your background shapes the way you see the world and determines what is important to you

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Different ideas and beliefs

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Religion, mono/ multi national countries, level of nationalism, politic status of a country

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paralanguage - tone, pitch, volume - without the actual words

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paralanguage - tone, pitch, volume - without the actual words

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Confidence and comfort in the conversation

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Respect

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Posture and facial microexpressions

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Humor can be different in different cultures 

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Humor can be different in different cultures 

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Tone of your voice

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Style (formal or informal)

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some jokes can be offensive to other cultures or inappropriate

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Verbal communication vs non-verbal communication

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uncomfortable in some cultures, but maybe meaningful for communication in others

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minimal responses (aha, mhm, no) to show that we are listening

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minimal responses (aha, mhm, no) to show that we are listening

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Elderly or higher people are adressed more formal or appropriate in some cultures.

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Avoiding conflicts (not wanting to get a disagreement because of face loss)