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Canva-Helper. 2 likes. We are here to help those who are in help to design and decorate their poster or banner using Canva

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1) What if I am unsatisfied with the final design?

2) Are you able to complete urgent requests? (For example: A client wants it done within 2 hours or less)

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1) If you are unsatisfied with the final design, we offer up to three rounds of revisions to ensure the design meets your expectations.

2)Yes we are used to complete design within 2-4 hours. We have quite the experience to deal with the variety of design quotation from the customers.

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Group 7 Question

1. how about your company offer a bargain price for customer based on their requirement ?

2. Did you check for plagiarism for the design

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1. How do you determine the needs and preferences of your clients?

2. Can you describe the process of creating a custom design for a client?

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1. We will go through what preferences customer sent to our google form, then draft the design and get the approval from the customer.

2. First, we will make the draft of the design based on customer preference. Then, brainstorm the idea. After that, draft the design and give to customer to get the approval. lastly, we will make the outcome and get another approval for our last outcome product.

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1. Can you provide round-the-clock service?

2. How to gain customer trust

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1. Yes and no. We could not check the order form every minutes but once we received the order, we would proceed with the request immediately.

2. Our mission is to become go-to-destination for high quality, accessible and affordable graphic design services. How? We gain customer's trust. How? We will always priotize our customers and follow our policies, like any customer will received their orders within 24 hours.

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1. How much time is required in completing the design ?

2. Who are the person in-charge in creating the design? Is it a professional graphics designer ?

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1. Usually, we will put like 5 hours period before we will proceed to submit the design. 3 hours for the production, and the rest will be for the quality check and customer's response.

2. There are 3 persons in-chargein designing the graphic. Those people are among us. These people have quite good the experience and skill in designing the graphic.

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1. Do your client just communicate with you via instagram, facebook, and whatsapp? Are there any other way like Google form ?

2. If the customer would use your design, does that means maybe the design is identical with others'?

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1. For now, yes, we only use facebook, instagram and whatsapp for communication. As for google form, we only use it for payment.

2. We make different design for each client so it will not be the same as others.

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1.How many times can I change the plan?

2.Do you support refunds?

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1. Each customer can change the plan maximum 3 times.

2. Yes, we support refund if the design was not satisfied.

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1. How do you convince and your customer trust in the quality of the work ?

2. How long does it take for you to finish the canva ?

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1. Maintain good communication and assure quality always top notch by double checking our design so that it meets all requirements that the client want.

2. Depends on the dateline that the client gives

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1. Can you describe your approach to developing a design?

2. Do you offer guidelines on how to use the designs across different media?

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1. first we will brainstorm the idea of design from our customers. then, we will make a draft to show to the customer. After approval from customers, we will start to make the final outcome design.

2. Unfortunately no, but you can just share the design outcome in different platform of media.

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1. Do you have additional fee? for example like a client wants you to edit a logo asap and not follow the date promised.

2. What has been the most common feedback from users? and what makes your service is trusted?

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1. Yes we do add the additional fee.

2. Most common feedback that we receive is that the designs are pretty and meet client’s expectations.

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1. How do you deal with a lot of designs and requests?

2. What are your specialties and why should we choose your sevice?

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1. We first will sort the order according to which request come first. Then, we will just complete it accordingly.

2. Our speciality is we can provide a customize design based on your preferences and why you should choose ours because we provide a fast production at the same time high quality design since we have premium version of Canva Design.

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1. What makes people want to use your service for the canva design?

2. How long does it take for designing the canva poster for your customer?