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Fast delivery

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Question:What are the performance factors that Customers seek when they buy from an e-commerce firm?

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Question:What are the performance factors that Customers seek when they buy from an e-commerce firm?

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Availability of product: No Out of Stock

Accuracy of the information about the product.

Delivery time is shortest

Delivery cost is low

Adherence to delivery time

No damage to product

Recyclable packaging

Flexibility in payment methods

Security of the payment made - no fraud

Return Policy: Can it be returned, Number of days of return

Ease of Returns

Accurate Customer Reviews

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lower prices

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Good quality

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Discounts

trustworthy website

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Quality, durability

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Good quality

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merchantable quality

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I look at the quality and sustainability of the product.

I pay attention to the characteristics.

I also look at the delivery time, cost and how it will be delivered.

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Website quality, Quality of the product, good packaging, fast delivery, after sales services

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Product’s quality with a low price and discounts, delivery’s delay, that the product is in a good condition and not broken, the product is simple to use (manual),a good customer sells service

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Design of the website, product quality, fast delivery, discounts, after sales services

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The quality of the product.

The time and cost of the delevery, if it is fast.

Good customer review and good customer sales service.

Low prices

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Customers reviews

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durability , expérience , prices , satisfaction

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security of transactions

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Delivery fast and low prices

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To improve the accuracy of information on your website, you can: perform regular checks to keep data up to date, use detailed and accurate descriptions, include high-quality images from different angles, provide complete technical specifications, encourage customer feedback for validation, use effective content management tools, train data entry staff, and collaborate with suppliers to obtain accurate information.