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LIVE in LA

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Encore Version 2.17.0

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Removed Lender match. Restricted editing/interacting to only accept tasks. Fix for CSEs in Multi-task while in conference. Display of CSR real-time break total.

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Delay when dialing out- upgrading our services so more of you can make multiple calls per second in the same second!

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Encore. v2.18.0. In this release: Fixed stuck wrap-up tasks issue

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Riverside CA live !

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When a client gives us a specific zip code, the algorithm automatically looks for an agent withing a 30 mile radius of that zip code

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Updated agent match validation to use backend endpoint, Fixed for match validation issues

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If an agent calls in regarding New Homes Source direct them to newhomesourceprofessional.com

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ideas@primestreet.io

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final V 2.16.1 Added a New Removal Reason in Encore (Client Submitted Duplicate Lead), Fixed issue where the CRM failed to load after updating opportunity phone #

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Agent Issues send to

agentsupport@primestreet.io

Broker Issues send to

brokersupport@primestreet.io

Billing Issues send to

billing@primestreet.io

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When you submit an Escalation about an unreported transaction, make sure you use the words "unreported transaction" in your case AND fill out the form to get credit.

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We need examples of clients who are buying a home in one state and selling in another state. Please post the Opp Id in chat if you receive these.

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Refresh Pathfinder - The Question and Answer page has a few updated answers.

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Edits to the RR script should go live sometime this week.

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Please refresh PathFinder to be updated with new changes

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SAMPLE

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sample