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For families with children 0-5; provide support, activities and information.

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Sure Start centres give help and advice on child and family health, parenting, money, training and employment.

Some centres also provide early learning and full day care for pre-school children.

Contact your local council to find out about Sure Start centres in England.

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Skip to main content We use some essential cookies to make this website work. We'd like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. We also use cookies set by other sites to help us deliver content from their services.

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Promotes health and wellbeing in school to children and young people 5-19.

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If you think a child or young person is at risk of abuse, harm or neglect please call 0808 800 4005. This is a 24-hour service staffed by a team of professional people who will listen to your concerns and take appropriate action. For more information, including live web chat, please contact Customer First. Information can be found on the advice page.

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If you think a child or young person is at risk of abuse, harm or neglect please call 0808 800 4005. This is a 24-hour service staffed by a team of professional people who will listen to your concerns and take appropriate action. For more information, including live web chat, please contact Customer First.

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Provide a range of services for children and their families. Health visitors play a lead role in the delivery of a wide range of these services.

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The Met Office has issued a yellow warning for snow and ice. Wintery conditions will affect Suffolk this week. Take care when travelling and allow extra time for your journey.

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The emotional wellbeing hub provides access to NHS Children and Adolescence Mental Health Services (CAMHS) for families in east and west Suffolk.

Parents and carers can make a referral to the emotional wellbeing hub if they are concerned about the mental health of a child or young person aged 0-25 years. Or you can speak to your GP who can make the referral on your behalf.

For general emotional wellbeing information and guidance, visit the emotional wellbeing gateway.

If you're a young person experiencing emotional wellbeing difficulties, you can find wellbeing helplines and support on The Source website.

If you are a professional you can call 0345 600 2090 and leave a message and someone will get back to you. (Open Monday to Friday, 8am to 3.30pm).

Just One Number (Lowestoft and Waveney)

Just One Number provides access to NHS Children and Adolescence Mental Health Services (CAMHS), as well as information, advice and guidance on mental health support for families who live in Lowestoft and Waveney.

You contact the Just One Number on 0300 300 0123 or visit the Just One Norfolk website.

The FYI Norfolk website provides mental health advice and support for young people in Norfolk and Waveney.

Other wellbeing support services for children and young people

Young People can find emotional wellbeing support, information and advice on The Source website and FYI Norfolk

Young people in East and West Suffolk aged 11-25 years old, and young people in Lowestoft and Waveney aged 10-19 years old, can contact Kooth online counselling service for free and confidential support for anything they are worried about.

Find a list of all other help and support available.

Wellbeing support and resources for parents and school staff

For advice on challenging emotional wellbeing issues in children and young people, such as anxiety and low mood, please take a look at the information and online workshops available on the emotional wellbeing gateway and wellbeing in education websites. For support for children with SEND go to the Local Offer website.

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Children and Young People's Emotional Wellbeing Hub (east and west Suffolk)

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Information, advice and support for anyone concerned about the emotional wellbeing and mental health of a child or young person aged 0 to 25 years.

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Mental Health Advice & Support Services

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Whether you're experiencing mental health issues, are worried about someone, or want to know how to stay mentally well, the Emotional Wellbeing Gateway is the place to go for families and professionals to explore mental health support in Suffolk.

Click on the menu button options below to help navigate you to self-help advice, organisations and services.

Leave Website Back to top

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Suffolk InfoLink | Emotional Wellbeing Gateway (Mental Health Advice & Support Services)

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Whether you're experiencing mental health issues, are worried about someone, or want to know how to stay mentally well, the Emotional Wellbeing Gateway is the place to go for families and professionals to explore mental health support in Suffolk. Click on the menu button options...

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The Psychology and Therapeutic Services (P&TS) 

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The Psychology and Therapeutic Services (P&TS) 

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P & TS work with children and young people from 0 – 25 years, as well as with the adults who care and work with them.

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Our involvement supports emotional well-being, mental health, behaviour and learning on an individual, group and whole school or organisational basis. We work using trauma informed and person-centred approaches that draw on the strengths of each individual child or young person to find what works best for them. Our team are specialists working within the fields of trauma, attachment, adoption and sleep, where we develop and grow our evidence-based psychological approaches and therapeutic interventions.

Our team work with you in different ways, including face-to-face, over the phone and using video calls.

In recent years we have developed new ways of working, including greater use of digital tools such as virtual consultation, some assessment and online meetings.

When we work with children, young people, their families and settings we discuss how best to work with them, and make person-centred decisions based on what will provide the best outcomes.

We seek feedback and continually review how we work in order to further develop our service offer that includes face to face, digital and hybrid working (in other words a mixture of both).

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The Psychology and Therapeutic Services (PTS) work with children and young people from 0 - 25 years, as well as with the adults who care for and work with them.

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Tips and tricks to help with challenging behaviour

Formulated by Professor Edmund Sonuga-Barke and the POP-UP team, these tips and tricks are backed by science and proven to work with families.

Tips and tricks to help with emotions

These videos focus on emotions and are formulated by Professor Andrea Danese and colleagues at the Maudsley CAMHS Trauma, Anxiety and Depression clinic. They are drawn from Cognitive Behavioural-Therapy (CBT) principles used to help young people who experience anxiety or depression.

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Parenting Tips & Tricks - Families Under Pressure - Maudsley Charity

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A guide with simple tips and tricks for parents on dealing with challenging behaviour and negative emotions, developed by researchers & NHS mental health experts.

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Password: WOLSEY

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Home > Learn Learn Find your pathway to better emotional health Follow a step-by-step learning journey to build emotional health, resilience and confidence. The evidence-based Solihull Approach model that underpins the bitesize topics has been tested by researchers as well as hundreds of thousands of parents to give you confidence it will make a positive […]

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PACT (Parents and Carers Together) began in 2013 when two local parents realised they shared concern for children/young people experiencing mental health issues in Suffolk. After meeting up regularly and offering support over coffee, PACT was established to help locate, support and maintain the ongoing wellbeing of other parents and carers in similar positions.

PACT believes that through offering a safe space to listen and support (with no judgement), providing training resources and welcoming a variety of guest speakers with appropriate knowledge and experience we will enable and empower parents to continue to support the wellbeing of our children and young people as well as ourselves.

Until we startup our face to face meetups again we continue to develop our support online

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PACT | Parents And Carers Together | Suffolk

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PACT (Parents and Carers Together) began in 2013 when two local parents realised they shared concern for children/young people experiencing mental health issues in Suffolk. After meeting up regularly and offering support over coffee, PACT was established to help locate, support and maintain the ongoing wellbeing of other parents and carers in similar positions.

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Available Monday to Friday, 1.30pm - 9pm

on 0808 800 2222.

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Parenting and Family Support - Family Lives (Parentline Plus) | Family Lives

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Parenting and family support from Family Lives (formerly Parentline Plus) through our website, helpline 0808 800 2222, email service at askus@familylives.org.uk, live chat and local services.

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For Families and children with additional needs and disabilities aged 0-18.

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Short breaks open to all children and young people with SEND in Suffolk, plus Short Break Personal Budgets.

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First port of call for families looking for childcare and other services.

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Our friendly staff can provide:

detailed childcare searches of childcare providers in the area you are looking for

a range of services in Suffolk for children, young people and families from our Family Services Directory

extra help to families who are struggling to find childcare that meets their needs

We provide the following childcare information:

different types of childcare, for example, childminder, day nursery or pre-school playgroup

name and contact details of childcare providers

opening hours

costs (where available)

whether the provider has gained a good or outstanding Ofsted rating (where available)

How do I find childcare?

You can either search for childcare online or contact the Suffolk Family Information Service.

Search for childcare online

Go to our Family Services Directory and use the search to find childcare providers near you.

Contact the Suffolk Family Information Service

You can contact the Suffolk Family Information Service to request a childcare search to be sent to you:

Email: suffolkfis@suffolk.gov.uk

Telephone: 0345 608 0033 (our helpline offers a call back service Monday to Thursday from 9am to 5pm, and Fridays from 9am to 4:30pm)

Are you concerned about a child or young person?

If you're worried that a child or young person is at risk of abuse, harm or neglect, please call Customer First on 0808 800 4005 and explain that you have a child protection concern.

The service is staffed by a team of professional people with a legal duty to safeguard children. They will listen to your concerns and take appropriate action.

Lines are open from:

Monday to Thursday, 8am to 5:20pm

Friday, 8am to 4:20pm

Outside of these hours, calls to this number are automatically diverted to the Emergency Duty Service.

If you've a non-urgent enquiry find social care support from Customer First.

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Our friendly staff can provide: detailed childcare searches of childcare providers in the area you are looking for a range of services in Suffolk for children, young people and families from our Family Services Directory extra help to families who are struggling to find childcare that meets their needs We

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If you would like 1 to 1 telephone support please contact us or email us on info@sharingparenting.com with your phone number and one of our team will call you back. WHAT'S COMING UP FOR PARENTS AND CARERS AND PROFESSIONALS? OR SEE OUR CALENDAR HERE (Please contact us before setting off as these are subject to change)
See our Online Notice Board HERE (can you spot yourself?)

See our ONLINE COURSES HERE and quick tips behaviour Vlogs/ Videos HERE

Sign up to receive our Newsletter for parents and carers HERE and for Professionals HERE

Download our leaflet HERE and the reverse side HERE

Looking for FREE 1 to 1 support getting back to training or employment?

Contact Hannah for a chat about Build a Rainbow or Rich about Fresh Start

See our FREE Treasure Trails HERE

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If you would like 1 to 1 telephone support please contact us or email us on info@sharingparenting.com with your phone number and one of our team will call you back. WHAT'S COMING UP FOR PARENTS AND CARERS AND PROFESSIONALS?

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in a given amount of time.

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A single place for Suffolk parents or carers to find parenting advice and support to help their child's development.

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FamilyLine is a free service available to support adult family members on all aspects of family life issues via telephone, text message and email. Whether it’s emotional support or practical advice on any aspect of parenting or broader family issues, call: 0808 802 6666, text: 07537 404282, email: familyline@family-action.org.uk

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We provide free confidential and impartial information, advice and support about special educational needs & disabilities (SEND) for children, young people, parents and carers.  01473 265210 or text ADVICE4ME to 87007  or email enquiries@suffolksendiass.co.uk

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Suffolk SENDIASS (Special Educational Needs and Disabilities Information Advice and Support Service) is a confidential and impartial information, advice and support service on issues related to Special Educational Needs and Disability (SEND). It is free, easy to access and confidential. We can help children, parents and young people take part in decisions that affect their lives.

We offer information, advice and support to:

Children and young people (up to 25 years) with SEND

Parents and carers of children with SEND

Practitioners (who might support children, young people or parents to access our service)

Download our:

service leaflet for parents and carers (PDF)

service leaflet for children and young people (PDF)

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Welcome to Suffolk SENDIASS Suffolk SENDIASS (Special Educational Needs and Disabilities Information Advice and Support Service) is a confidential and impartial information, advice and support service on issues related to Special Educational Needs and Disability (SEND). It is free, easy to access and confidential.

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Anglia Care trust – Domestic violence support – 08009775690

We offer specialist male victim support

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Domestic Abuse Outreach Service | Anglia Care Trust

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We provide a range of different types of service for victims, their families, friends and colleagues

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Domestic violence support in West Suffolk – 0770468698

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Our Mission:

We offer a place of safety, in which domestic abuse victims can rediscover their self-worth and be empowered to find a life much better than living with abuse, a life that they can dream about and take steps to begin to achieve it.

DURING COVID-19 OUR FACE TO FACE WORK IS NOT HAPPENING. WE ARE STILL WORKING WITH PEOPLE BY PHONE OR ONLINE PLATFORMS SUCH AS ZOOM OR GOOGLE MEET. THIS IS FOR GROUP WORK OR INDIVIDUAL CONSULTATIONS - JUST GIVE US A CALL AND WE'LL SET SOMETHING UP.

We use recovery interventions and individual counselling to establish a self-sustaining network of people in recovery from domestic abuse and to raise awareness and improve access to support for both adults and young people in West Suffolk.

We provide a range of services to help those who have experienced domestic abuse. These services can be broken into the following categories.

Individual Counselling is available to help you gain self confidence, increase low self-esteem, leave behind unhelpful patterns of behavour, make different decisions in lide

Support Groups. We offer a number of groups available throughout the week. More details can be found below.

Signposting: We work closely with partner agencies, to support you in the transition to other agencies of support to better meet your needs.

We provide a community atmosphere for support and friendships.

Download a referral form for our groups here.

Freedom Programme

A domestic violence programme which was created by Pat Craven and evolved from her work with perpetrators of domestic violence. The Programme primarily designed for women as victims of domestic violence, since research shows that in the vast majority of cases of serious abuse are male on female
www.freedomprogramme.co.uk/

We meet EVERY WEDNESDAY morning 10:00am - 11:30am in Brandon, British TERM TIME, ONLY. All welcome - an open group

Escape the Trap

An 8 week, interactive, group designed for young people, (13 yr to 24 yr) looking at healthy and unhealthy relationships.
We are holding a 'drop in' for young people to find out about healthy and unhealthy relationships, please contact claudette@alumah.co.uk for more information

Creative Group

A place to create, sit back, relax. A less structured group. Creativity has been proven to relieve stress, increase brain function, improve mood and develop social skills.

Fortnightly, Thursday morning 10:00am - 11:30am. This is an ongoing group, running throughout the year.

Shine

Over a period of 8 weeks, participants will engage in confidence building exercises, relaxation, and fun activities, one evening a week. Together we shall rediscover personal self-worth and how unique we truly are, whilst working on our decision making and problem-solving skills. Self-confidence will be built upon as we set and achieve our own personal goals through realising our hearts desires. Each week each participant will take something home which will serve as a reminder of that week's session.

Our Partners

Thank you to those that support the empowerment of domestic abuse victims.

If you would like to become a partner in supporting us then get in contact.

Get Involved

Get educated. Make a donation. Refer a friend. Every action helps end domestic abuse.

Know the SIgns
Domestic abuse is not just physical. Get educated to help others going through the same situation

Make a Donation
Support us financially to allow us to continue and expand the work we are doing in Suffolk.

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Alumah seeks to offer a place of safety to those who have experienced domestic abuse. We build communities where individuals can rediscover their self-worth and be empowered to find a life without abuse, a life they can dream about and take the next steps to achieve it.

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Safeguarding children and child protection | NSPCC Learning

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All the safeguarding tools and resources your organisations needs to promote the welfare of children and protect them from harm.

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We provide you with a safe place to give information about crime - 100% anonymously.

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Give information about crime 100% anonymously | Fearless | Crimestoppers

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Fearless: Empowering young people to speak up on crime. Explore resources, report anonymously, and make a difference in your community with CrimeStoppers UK

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Suffolk Youth Offending Service (Time to Change 8-14, and Challenge to Change 10-17): Children and young people at risk of committing, or who have committed an offence.

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The Met Office has issued a yellow warning for snow and ice. Wintery conditions will affect Suffolk this week. Take care when travelling and allow extra time for your journey.

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Concerned — Suffolk Safeguarding Partnership

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If you have concerns about an adult working with a child under the age of 18 that you would like to report, please access the LADO page for more information

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Child to Parent Violence Services

Child to Parent Violence (CPV) is a pattern of physical, psychological and emotional behaviour seen in children and adolescents who cannot regulate their feelings in other ways and/or have a great need to gain control over their parent/s or carers. In families who experience CPV, violence as well as destructive behaviour by the child are more often than not the most pressing concern; it has the potential to destroy families.

CPV services we offer

CPV is a serious issue for many families, which is often misunderstood or overlooked. It can be a difficult and seemingly impossible task for parents and carers to acknowledge that this is happening in their family.

As an adoptive parent, seeking help for a child who is displaying such behaviours can be a very shaming experience which can, in turn, prevent parents from accessing the support they need.

PAC-UK offers a broad range of specialist CPV services for parents, carers and professionals. These services are approved for funding by the Adoption Support Fund.

In addition to the services listed below, PAC-UK's Child & Family Service has extensive experience in all aspects of supporting families with adopted or otherwise permanently placed children.

One Day CPV-NVR Awareness Raising Workshops

Child to Parent Violence is now recognised as a real risk factor in adoptive and other permanent placements. Non-Violent Resistance (NVR) is an approach that helps parents learn how to deal with these violent behaviours in their children. This workshop will set out the principles of NVR. It is highly recommended for all adoptive parents, special guardians and foster carers whose children are violent or destructive on a regular basis.

Participants will become familiarised with the principles of NVR and learn how to build 'new authority' in the family and re-connections with their child. Workshops open for online booking are listed below and on our Workshops for Adoptive Parents & Carers page.

CPV-NVR Parent Groups

Our CPV-NVR Parent Groups are designed to teach the NVR principles, as well as provide a space for sharing, and building connections/mutual support between parents. Skills that are taught help parents resist out-of-control and violent behaviours whilst developing a collaborative solution-focused approach to problems (for example: de-escalating conflicts, increasing parental presence, announcing their decision to make a stand, 'sit-ins' and developing support networks). Parents also learn to counter giving-in to their child's demands or responding in a reactive way which can lead to even more violence.

One of the biggest things we take away from the course, in general, was that we wished we had accessed this support earlier in our parenting roles.Becky, CPV-NVR Parent Group participant (read her guest blog via the above link)

Our CPV-NVR Parent Groups consist of 10 weekly 1.5 hour sessions which include short presentations, sharing, discussion and optional role plays. Structured homework tasks help reinforce the ideas from the sessions and help parents make an active connection to situations with their children at home.

The groups are facilitated by PAC-UK Child and Family Therapists who are experienced in working with adoptive families and hold a variety of skills including training in NVR. Parent Graduates co-facilitate the groups. Parent Graduates are adoptive parents or special guardians that have trained in NVR as well as in other relevant knowledge and skills (including therapeutic parenting techniques). Group participants tell us that the role of the Parent Graduate in the group is crucial as this ensures that the parent's voice and experience helps to shape and design the service delivery.

At the end of the group sessions, further support may be offered by means of a follow-up support group, which continues to be facilitated by a therapist and/or Parent Graduate.

In addition to this, we can also offer support to children, parents and education providers through our PAC UK Education Service.

CPV-NVR Parent Groups open for online booking can be found below and are also listed on our Workshops for Adoptive Parents & Carers page.
We run many CPV-NVR Parent Groups throughout the year, so if there are groups listed below that are fully booked and/or you are interested in attending a future group please contact us (details listed at the bottom of this page).
Individualised/Direct Support

This is intended for parents who need more intensive, one-to-one support (or who are unable to attend a CPV-NVR Parent Group). Our CPV services can be tailored to deliver bespoke, direct and individualised support in either a clinical setting or in their family home. The service is delivered by a qualified therapist or an accredited NVR practitioner.

The direct service will be based on the same principles as the group based model NVR, communication, self-care, educational support and intensive group support.

Training for professionals across health, social care, education and support services

Direct training to all staff in social care, health, education and support services is available through PAC-UK.

Our CPV service has contributed to an evaluation study undertaken by Julie Selwyn. Outcomes and evaluations of the CPV-NVR services accessed by parents/families were gathered and analysed to evidence the impact of such interventions for parents and families.

For information on relevant training and workshops please visit our Workshops for Professionals page.

For professionals wishing to seek additional support on behalf of a family or to make a referral, please email cpv@pac-uk.org to book in a call with a member of our team.

Behaviour considered to be violent if others in the family feel threatened, intimidated or controlled by it and if they believe that they must adjust their own behaviour to accommodate threats or anticipation of violence.Paterson et al. (2002) Adolescent violence towards parents: Maintaining family connections when the going gets tough

Parent feedback

There has been no advice as valuable as the ideas and delivery of this course, even if some of it feels alien - hang on in there.CPV-NVR Parent Group participant

Exceptionally good, knowledgeable and experienced course facilitators. Every adoptive family needs these people. Top marks.CPV-NVR Parent Group participant

Further information and enquiries

For more information about our CPV-NVR services please email cpv@pac-uk.org.

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Child to Parent Violence (CPV) is a pattern of physical, psychological and emotional behaviour seen in children and adolescents who cannot regulate their feelings in other ways and/or have a great need to gain control over their parent/s or carers.

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We support families and professionals impacted by child or adolescent on parent abuse.

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Capa First Response | Together for safer families - Capa First Response

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We want every family to feel safe and no child to feel they have to use aggression and/or harmful behaviours towards a parent or caregiver to communicate

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PREVENT and radicalisation advice 0800 0113764

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It's hard for me to write this letter, as there are many things I want to say, to the me that I was back then. I get that you just wanted to belong, I really do. I know how tough it was to feel like an outsider, not to feel like you fitted in anywhere. You felt like life was going nowhere, no one wanted to know a kid with bad grades and a record of bad behaviour. It seems no one really believed in you or saw your potential. Then someone made you feel heard. A friend who felt just the same as you, who really 'got' you. He talked about the reasons things were going wrong, for you, for him, other friends, family. It seemed to make sense. He talked about immigrants, injustice and race. And you listened without questioning. I wish you hadn't. Instead, you started to speak just like him and I wish you hadn't. You met more new friends online who shared the same views as you. And worse. They lied to you John. They made you feel welcome. You didn't realise they were just using you. The dangers of extremism wasn't something you understood, you only began to realise a while later. You felt part of something for the first time in a long time and it felt good. It felt good to be with them, to take part in extremist rallies, to share a voice. It made you feel powerful and gave you a sense of purpose, when before you had nothing and felt you were going nowhere. Your old friends and family didn't understand, they didn't 'get' you. I wish you had pressed pause and looked around to see the hurt and upset you were causing then. Now it's clear how angry you were, and scared. Too scared to choose another path, despite some of the opinions and content not sitting well with you. I wish you had seen how you were beginning not to belong, with those who really did care about you. Who wanted you to lead your best life, not your worst. Back then, you didn't know that you could choose your own path, that you didn't need to follow people you thought had your best interests at heart, but who really were using you for their own agenda. I wish you had realised then, that they didn't speak for you. They don't speak for anyone who wants a better world. You got so far in, you didn't know how to get back out. It was scary I know, to turn your back on those preaching hate, those who are just looking to others to blame for things that go wrong in life. But you did it John. I'm proud of you. I'm proud of you for taking up the offer of support and the chance to turn your life around. And it was hard. So hard to have your views challenged, to hear some of the facts you had been told by your new 'friends' weren't even true. So hard to no longer belong to a group of people you felt had welcomed you in, online and off. It took time, but you did it and look how far you've come. Now you are supporting other people who want to escape extremism. And you get them, you know the struggle they are going through. You never thought you could change people's lives for the better, but with support you did it and I am proud of the you, that I have now become.

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Act early and tell us your concerns in confidence.

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Get Support with Substance Use from Turning Point | Turning Point

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Get tailored support for drug or alcohol issues, mental health concerns, or learning disabilities. Contact us today to start your journey to recovery.

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Content warning: This section includes graphic sexual descriptions.

A nude image must include one of the following to be removed:

nude or semi-nude sexual posing

someone nude or semi-nude touching themselves in a sexual way

any sexual activity involving a child

someone hurting someone else sexually

sexual activity that includes animals.

Where possible, it is better if you can upload the original image or video, or a copy of it, rather than a photograph of it on another screen. This helps IWF find the image more accurately.

If you want to report something that isn't a nude image or video to see if it can be taken down, you can see more information from Childline about deleting things shared online here. You can make a report to CEOP, the part of the police who are there to support children and young people online. You can always speak to a Childline counsellor.

Confirming your age with ID gives us more legal powers to remove images from as many places as possible. If you don't have ID or feel comfortable using it, we can still take down images, but from fewer places.

You can use the following ID to confirm your identity using Yoti:

passport or biometric residence permit

driving licence and provisional licence

Young Scot Card (Yoti app only)

CitizenCard (Yoti app only).

If you don't have any of these, you can get a young person's ID card. You'll be able to get this for £5 with the promo code NSPCC5. Make sure you choose 'Yoti CitizenCard' on the first page.

Whatever ID you use, please make sure that it is valid and in-date.

IWF will read all reports within one working day, from Monday to Friday. The time it takes to get your image removed from the internet can be different depending on where the image is hosted.

If the image is on a UK-based website it can often be removed within 2-3 hours. Unfortunately, in some countries it can take longer - sometimes days or weeks. But IWF analysts will always try to make sure it happens as soon as possible.

We'll do our best to let you know once your image has been removed by sending a message to your  Childline locker.

We recommend you check your locker every few days after you make a report. This is so you can see if your image has been removed, and so Childline can let you know if IWF need more information to be able to remove it. Remember, IWF can't contact you directly.

If you need support to help you cope while you're waiting, you can also speak to a Childline counsellor any time.

When you use Report Remove, your image or video is shared with the Internet Watch Foundation (IWF). They'll work to get your image removed from the internet. See 'Who are the IWF?' to learn about how that happens.

Most of the time, nobody will know that you've made a report and your report won't be shared with anyone else.

If the police already have the image or video you report, then they might investigate what's happened. Only the police can decide if they'll need to tell someone else.

The police might already have your image or video if:

someone has reported it on another website and that website passed it to the police

they're investigating someone who had or has the image or video already (if someone is found to have your image and is breaking the law - regardless of how, it may be included as evidence in a criminal case against that person

someone else reported the image to them directly.

Remember that the police are there to protect you, not to get you into trouble. If the image has been reported somewhere else and you're worried, you can always  speak to a Childline counsellor.

If you have parental controls on your phone your parent or carer might see when you want to download a new app, so they might get a notification if you try to download Yoti and want to know why. To avoid this, use the second option to prove your age (called 'ID verification').

The IWF can remove images that are public or available to anyone on the internet. However, they won't be able to remove images or videos on encrypted networks like WhatsApp, or which are saved on a person's phone or computer.

If you're over 13 and you've made a report without using ID, then there may be some sites the IWF can't take images down from.

If you don't use ID the IWF can help by removing your image or video from most sites. If you do use ID, the IWF can remove from all sites

The Internet Watch Foundation (IWF), a UK charity, are there to help remove illegal nude images of under 18s posted online.

Once the IWF has confirmed your nude image is against the law and can be removed from the internet they give it a digital fingerprint called a 'hash'. The hash can be used to find your image online even if it has been cropped or slightly changed.

Sharing just the hash with certain trusted companies and organisations, means that technology can be used to find online matches of the image - this is key to trying to stop it appearing in different places on the internet. Even though the hashes and images are shared with UK police, this is so that if they came across the image some other way, they'd know that you also reported it yourself. Report Remove was developed with the full support of the police and no one involved wants to get you into trouble for sharing the image so it can be removed.

Different companies use the hash in different ways. For example, if an illegal image match is found to have been shared by an online account holder, a company may decide to close that person's account as posting illegal images will be against the company's terms and conditions. If your image(s) are found on or are linked to your online user account(s) it may be possible for the company to associate your profile with the images.

The companies that take the hashes trust the Report Remove process, however if they have significant concerns that the person in the image may not be the person who was age verified, they may get in touch with the IWF to raise their concerns.

There are 3 organisations that help you report your image using Report Remove. These are Childline, the Internet Watch Foundation (IWF) and also Yoti if you are 13 or older and choose to prove your age using ID. All of them have a responsibility to keep all of your personal information safe.

1. We'll ask you to choose your age range (under 13, 13-15, 16-17, 18 and over). If you're under 13, you'll go straight to step 3. If you're aged 13 or older, us at Childline will ask you if you have access to ID to prove your age. If you do, you'll be asked to visit Yoti. The only information we will share with Yoti is that you are wanting to prove your age to use Report Remove.

2. Once you prove your age using Yoti, you will come back to Report Remove on Childline. The only information Yoti will share with Childline is confirmation that you're younger or older than 18.

3. We'll then ask you to create or sign in to a Childline account. Then you'll go to the IWF website to share the content you want removed. Childline will only share the information below with IWF:

that you're younger than 18 (either confirmed by Yoti, or that you told us you are younger than 18),

the age range you selected at the start,

a unique number that is created when you use Report Remove.

4. After your report has been passed to the IWF, they will tell Childline if they were able to work to take the images or video down from the internet, and why. This is so Childline can let you know what happened. IWF may also tell Childline some information about what you reported, to help them know how best to support you and keep you safe. IWF will never share an image or video that you report with Childline.

Information you give to Childline
Any information you give Childline will always be treated carefully and in line with our  Privacy Policy. This means that any information you give us as part of Report Remove will only be used to help the IWF review your report and to keep you safe. This will include the age range that you select and a unique number that's created when you go onto the IWF website. We will not share any of your information with Yoti.
Information you give to IWF
The only information you will give to the IWF are the images, videos or URLs you report. There is space to add information such as where the image or video is on a webpage.

They will process this in line with their privacy policy.

Nude images and videos that IWF decide are illegal may be kept by the IWF for up to 2 years. This is because there is an agreement with the Police and CPS (Crime Prosecution Service), called a 'Memorandum of Understanding' (MOU). Illegal images are given a hash (a string of numbers that are like a digital fingerprint). The hash is shared with organisations such as technology companies who host online content, so that they can look for the image and take it down. The actual image is not shared with these companies. The image and the hash are shared with the police who store it on their Child Abuse Image Database. Any images or videos that they decide are not illegal may be kept for a maximum of 6 months for quality checking and any follow up questions. They will then be deleted. Sometimes, even if it's decided that the content isn't illegal, IWF can share the content URL with some industry members to see if they can take the content down.

If you report a URL (link to a webpage), and choose not to prove your age using ID, IWF will still check to see if the content is something they can take action on. If so IWF may share the URL with South West Grid for Learning (SWGfL), who are a charity who help people who have had intimate images of them shared online. SWGfL will never view the content on a URL that is shared with them. SWGfL send a notice to internet companies that host the webpage you reported, to tell them to take it down. This is because IWF can only send a notice to companies to take a specific webpage down when it is confirmed it is of a child. SWGfL can also send notice to take down content, but they do not need to prove it is of a child. This helps get your images or videos from even more places.

Childline will never see what pictures, videos or URLs you share with the IWF. The only information the IWF shares with Childline apart from your case number is whether or not they could take down your images or videos, and why, so we can let you know, as well as information about the image or video that you reported that will help Childline to support you and keep you safe.

Information you give to Yoti
You can choose to use Yoti to confirm your age if you're over 13. This may involve taking a selfie, so Yoti know it is you who are proving your age, and uploading a picture of some ID. Any personal data you send Yoti - like your photo, date of birth or address - is scrambled with a high level of encryption so that even if it was stolen, no one could use it to identify you. The only information Yoti shares with Childline is confirmation that you're under or over 18.

You can see Yoti's privacy policy here, and more information about their age portal here, which is what is used in Report Remove to prove your age.

If you're using the Yoti app, Yoti may use the selfie, month and year of birth you add to the Yoti app to improve its age estimation technology. You can opt out from this in the More> My Data> Biometric consent menu of the app.

There are lots of ways to get help with your report:

if you're having problems with Yoti, you can contact them directly in the app.

if you need any support with making your report send a message to Childline with the title 'Report Remove'.

Childline counsellors are always here for you and want to help. And you can  talk to them  about anything you're going through.
I have a technical issue, what should I do?

Try using your default browser and close private browsing if you're using the Yoti app.

See if you can log in to your locker and send an email to Childline explaining your problem and the team will be able to help.

Make sure the ID you're using is valid and in-date (not expired).

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Use Report Remove to remove a nude image shared online

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The Internet Watch Foundation - Eliminating Child Sexual Abuse Online

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Working to protect those sexually abused in childhood and make the internet a safer place by identifying & removing online child sexual abuse images & videos.

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To help us keep this website secure, please wait while we verify you’re not a robot! It will only take a few seconds…

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Online Safety Support

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This page is for parents - if you are a teacher, click here

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Due to the COVID- 19 pandemic Nicky's Way is currently operating an amended service as we are not in a position to offer face to face activities or groups, however support is available via telephone, online and virtual platforms.

When someone special dies, you might feel lonely, confused or isolated. We offer a programme of support for children and young people, called Nicky's Way, where you can meet others in the same situation.

Nicky's Way supports children and young people aged five to 18 who are bereaved due to any cause of death. Children under five will be supported via the parent/guardian or within their family unit - not individually.

One-to-one counselling or support sessions are available and there are also therapeutic bereavement groups running throughout the year. These groups provide peer support and friendship alongside the therapeutic work in a creative and fun setting.

Pre-bereavement referrals are accepted when someone significant to a child or young person has a life-limiting illness.

Nicky's Way referrals are accepted from six weeks after the death. However, a consultation call before this time is up may be offered.

After referral to Nicky's Way a telephone consultation is held with the child's parent/carer, followed by an assessment appointment with the child. With the help of our Nicky's Way Co-ordinator the child can decide what sort of support they want. Nicky's Way offers up to six sessions with provision to add further sessions if appropriate.

Nicky's Way also offers training and support to professionals, parents and carers who are helping children and young people work through their grief.

How to make a referral

If you are a parent or carer wishing to refer a child or young person to Nicky's Way, please ring us on 01284 715572 or email nickysway@stnh.org.uk.

For pre-bereavement referrals, please contact the Family Support team 01284 715572 or email familysupport@stnh.org.uk.
Please click here to download a referral form
Further resources

You can view further resources on supporting children and young people coping with grief and bereavement by clicking here.

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Nicky's Way - support for children - St Nicholas Hospice Care website

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Due to the COVID- 19 pandemic Nicky's Way is currently operating an amended service as we are not in a position to offer face to face activities or groups, however support is available via telephone, online and virtual platforms. When someone special dies, you might feel lonely, confused or isolated.

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Before you apply

Before beginning your application, please make sure you have all of the required information and documents to hand and ready to upload for you and any other adults in the household. There is not an option to save your application and return later so to save time, please have the correct documents ready. You will not be able to submit your application without the following information:

1. Your national insurance number. We cannot process an application without it. If you have lost it, please visit Find a lost National Insurance number | GOV. If you do not have a national insurance number please apply for one online

2. Bank statements will be required for all employed adults in the household. These may also be requested later for individuals if we are unable to confirm the receipt of a means-tested benefit.

3. Proof of address which must be one of the following accepted documents:

Council tax or utility bill dated within the last 12 months

Current full UK drivers license (provisional licence not accepted)

Benefit, pension, hospital or GP letter

We will use the information you provide to check your details using council and central government systems to check your identity and eligibility for Local Welfare Assistance.

How long does it take to make and process an application?

The scheme is not intended as emergency support and only one application can be made per household. LWAS is not intended as long-term support.

The quickest way to make an application is via the webform, using your smartphone, tablet or computer. If you have all the information required to make an application the webform will take 15 minutes to complete.

Before you apply you will need all the information listed above to hand, for you and members of your household. There is not an option to save your application and return to it later. You will not be able to submit your application without this information.

If you need help uploading evidence, please visit Prepare your documents | Suffolk County Council.

Once your application has been submitted our team will review your application which can take up to 21 working days. Your application will be reviewed by a member of our team who will assess your application. Please provide the correct contact information as our team may need to contact you if they have any queries about your application.

If you are contacted by the LWAS team to provide further information you must provide this within 7 working days otherwise your application will be declined and you will need to re-apply.

If your application is approved, payments can take up to 10 working days to clear in your bank account. The LWAS team receive high numbers of applications and will not be able to respond to any enquires during the application assessment period.

How to apply

The quickest way to make an application is using the webform via your smartphone, tablet or computer.

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The Local Welfare Assistance Scheme (LWAS) helps those experiencing financial hardship.

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MoneyHelper joins up money and pensions guidance to make it quicker and easier to find the right help. MoneyHelper brings together the support and services of three government-backed financial guidance providers: the Money Advice Service, the Pensions Advisory Service and Pension Wise.

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Free and impartial help with money, backed by the government | MoneyHelper

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MoneyHelper: free and impartial help with money and pensions. Formerly Money Advice Service, The Pension Advisory Service and Pension Wise.

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Including St Peter's Pantry which supplies food to those in need.

01842 811189

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A family friendly church that welcomes everyone. Regular services every Sunday at 10.00 a.m. in Church apart from fourth Sunday which is an informal Cafe Church at the Church Institute. Fifth Sunday is a special service of praise. If you have a Safeguarding concern please click the safeguarding page on the left of your screen.

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Our opening times are every Tuesday from 10:00am to 12:30pm; all the food parcel collections need to be organised during this time.

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Harvest Food Parcels - The Harvest Centre

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Harvest food parcels is a voluntary run, confidential service offering FREE food parcels to anyone that may need them.