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Varsha paud road
Weekend pass
Improve the service speed

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Mani SD
To improve Speed of service
To improve accuracy
To improve R2P less than 90 sec

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Azaz.  Needs to improve social distancing, toilet cleaning and lobby cleaning in peak periods

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Azaz.  Needs to improve social distancing, toilet cleaning and lobby cleaning in peak periods

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Lalit from nivara
Day part in lunch
Week day

opportunities.
were speed of service whiich was die to reaction time miss by assembler as he was busy with mds orders
so thair was peeak time in mds order was high order flow
action plan was to plan
2 crew on assembling on peak periods and reaction time was followed

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To improve speed of service
To improve accuracy
To improve quality food
To improve friendly service

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Selva Raj from Btm Week end visit :- weekend score 65
To improve the cleans lobby
Shift manager not available in floor
Crew are not interact to customer
Covid 19 minimum not following
Service time is very high

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Kapil
Elements
Weekends
Score 88%
Crew was well dressed
Store was clean
Opportunity
Order taking  time was high
Which was leading to high service time.

This tool help in getting  to know  where we are lacking   and which all areas where we can improve.

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Cleanliness is very good.
All employees is friendly for customer interactions
Accurate burger and quality.

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It helped me to understand my opportunity by checking every parameter like all service Time guest interaction cleaning standard
Need do action plan post audit opportunities

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iIt was conducted in day part around 10am, at the time of store  opening .
As the store was not that crowded so was bit easy !
Crew had enough time to interact with customers as there was no crowd & oppourtunity was on cleanliness of parking area

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HUBALI store
This tools are  when cuduct  my google rating was imporve  we know about strength and opportunities and we will work on that.

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To improve Cleanliness of Lobby area .
Given to customer  Gold standard  product .
To improve Speed of service
To check Accuracy Of products
To Clean Exterior of our Restaurant...

Shankar Funrepublic mall Coimbatore

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Naveen NAMISHREE
Its weekend cev And its passed .
Opportunities are we had a good people positioning in the lobby And counter so that on time.trays And other things are cleared on time And aces in places is observed to clear the crowd fast as we can And  its helped me to improve the fast service And where we are logging so observing those points made An action plan to overcome these issues in the restaurant ..

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This visits help us for how to increase the customer experience like quality, service, friendliness

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Farah from HUBALI
Day part.dinner
Visit timing.5.38
Score.90.7
Weekend
Visite comments . Need to improve customer experience to improve Google Rating.

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Shahaji PawarFrom Pune thergaon
Time start 7pm
Score 83%
Week day

Comments.
Order taking time is very high because of suggestive selling.
Shift manager are not react on denzer zone I have give to feedback and take follow-up.
Need to be give feedback on time.

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I did in weekend and it was pass so in that I observed few thing like as store was clean crew was interacting with customer with social distance and follow covid minimum customer is not waiting for placing there order

Opportunity
Crew was not well groomed like name badge not ware some crew and order taking take more time to take order it is impacting on production area

So in strength I observed my GGI is improving to crew is interacting to the customers also it was impacting on sreve hygienic food to the customers also will improve on cafe conversion and sales