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AU_Talk at Work_ Summary - Communicating about pain

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·         When repeating what the patiens says, if the doctor wants to show they understand the patiens and not asking for further information, matching intonation is important.

·         The body language is important when repeating, frowning or a raised eyebrow can make misunderstandings.

·         Repeating is used to show you are listening along with nonverbal communication like nodding and eye contact.

·         Repetition also lets the patient know what the doctor has understood, and gives the patient an opportunity to either add further information or rephase

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Summary of recommendations to practioners

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Summary of recommendations to practioners

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Summary of recommendations to practioners

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Summary of key findings - Recommendations

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Summary of key findings - Recommendations

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Topic 6_Workshop Summarizing Communicating about pain

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Summary of key principles - Communicating about pain

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Summary of key principles - Communicating about pain

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Communicating about pain: how repeating a patient’s answer gives patients a no-pressureopportunity to tell you more.

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Communicating about pain: how repeating a patient’s answer gives patients a no-pressureopportunity to tell you more.

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Summarising key research findings for practitioners who will have difficult conversations 

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Summarising key research findings for practitioners who will have difficult conversations 

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In preparation for difficult conversation, from the practitioners view it can help to acknowledge and verbalise the difficultness in the conversation

Optimal preparation is not always possible, try your best

Sincerity and empathy are key to understand patients

If crying or sobbing occurs, changing your delivery to a softer stance can help the next of kin dealing with the bad news

It is important to be unambiguous in delivering tough messages. Therefore, pay attention to finding the right balance between being unambiguous whilst not being unnecessarily harsh in regards to wording and certain phrases.

Call attention to the fact that the conversation will be difficult to both the recipient and the deliverer, e.g. by using the pronoun “we” instead of “I”

Attempt to figure out how much the recipient knows about the aftermath, potential logistical issues and how the person feels - prepare them for what might happen in the course of disease

It is important to underline that the conversation does not end between you and the patient, make sure to refer patients to someone else as they likely will need further support