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MRI Ascend Europe sessions now on-demand until 26th May 2021

Delivering greater innovation and better support for housing associations and local authorities

With the recent acquisitions of Orchard, Castleton and Housing Partners, MRI has expanded its social housing software offering and is able to bring unprecedented domain knowledge to the industry. Our aim is to give social housing providers the tools they need to transform the way they work and improve the everyday experience for their customers.

Across social housing, leasehold block management, the private rented sector, Build-to-Rent and estate agency organisations, MRI is helping to power digital transformation in the sector, and to deliver modern, client-centric solutions for users that are customer focused. As social housing and commercial property come together more and more, MRI is best placed to serve such requirements.

MRI brings together the best in social housing solutions

Connected technology that puts your customers first

We've recently gone live with Income Analytics to manage our rent arrears and are seeing the immediate impact on our business with an average of 32% reduction in case lists.

Jane Wells | Tamworth Borough Council

The introduction of the 'Find my Engineer' service has been designed to improve the customer journey for residents and overall customer satisfaction.

We are very proud to be one of the first service providers within the repairs and maintenance industry to have implemented the new technology.

David Morgan | Managing Director @ Wates Property Service

Tenancy Analytics is also helping us to tackle tenancy fraud; we have set a target of dealing with eight cases per month with a goal of having no Hafod tenants suspected of tenancy fraud after 12 months."

Richard McQuillan | Head of Housing Services @ HAFOD Housing

When looking at the total cost of all our existing standalone packages against MRI's offering, including the project delivery cost and time-savings we can expect to achieve; the investment makes a lot of sense and the costs are within the reach of organisations such as Squared.

Rob Robinson | Commercial and IT Manager @ Squared

The bonus for us is that Community is a) cloud based and b) obviously written for housing associations. MRI talks the language of housing associations which was missing from other generic solutions. We need to ensure that our IT can support the future growth of Squared and for us, the software must be cloud-based. This subsequently places less pressure on our small IT team.

Rob Robinson | Commercial and IT Manager @ Squared

Why choose MRI for Social Housing?

Over 40 years' experience in the industry brings close client relationships and the ability to deliver social housing management software that meets industry requirements.

With 600 UK employees, you can be assured that MRI Social Housing is part of a strong development and services infrastructure.

A strong global team with over 1,700 staff in 30 offices across five continents brings peace of mind when it comes to investment and business continuity.

Enables customers to diversify and enter new markets with one integrated suite of multi-discipline software solutions.

By leveraging combined resources, MRI is in a position to bring even greater scale and innovation to the market.

HomeSwapper for Mutual Exchange

The easy way to swap your social home! Join over 900,000 other social housing tenants on HomeSwapper. Now with SwapTracker, completing the mutual exchange process from search to swap.

A one stop shop for social housing management software

Let's Connect

Find out more about MRI's broad range of technology solutions designed specifically for social housing providers.

Find out more

If you would like to find out more about our social housing management software, please fill in the form above.

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Social Housing Management Software | MRI Software | UK

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MRI Ascend Europe sessions now on-demand until 26th May 2021 With the recent acquisitions of Orchard, Castleton and Housing Partners, MRI has expanded its social housing software offering and is able to bring unprecedented domain knowledge to the industry.

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A refreshed guide to effective domestic abuse partnership work –
The Coordinated Community Response (CCR)

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Surviving Economic Abuse has launched a digital guide to help identify economic abuse, in partnership with Money Advice Plus. This guide is designed to help victim-survivors identify if they are experiencing economic abuse and signpost them to sources of help.

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UPDATED 23 JUNE - PLEASE DELETE PREVIOUS VERSIONS

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_Task Workbook Appendix 1_Assessment Tasks & Due Dates_UPDATED June 2021 (1)

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Case Management - Lisa Smith and Julie Lister, Gentoo

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Case Management - Lisa Smith and Julie Lister, Gentoo

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Lisa Smith and Julie Lister - Case Management

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These learning outcomes have been established as part of the formal accreditation process for this course. All assessment tasks are against these outcomes.

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Participation – We ask that you take part as much as you can, we have included a variety of different activities so that everyone will hopefully feel able to join in as learning from each other is really valuable. If we have a skills practice session - just to reassure you, you will be in groups of 3 people and won’t have to practice in front of the whole group. You will just be asked to share feedback about how it went after practising in your small group.

Respect each other, we never know in the training room who may have their own lived experience of domestic abuse either now, or in the past as an adult or child. Be mindful of sharing any judgments and how that would impact a survivor in the room.

Challenge opinion not person.  It is ok to have differing opinions but let’s use that as an opportunity to be curious about the difference rather than challenge a person on theirs.

We also ask you respect this learning space by minimising distractions such as mobile phones and closing other tabs on your computer, especially email.

Confidentiality – Please do not share other people’s stories without consent or use their names. Throughout the day, we will consider why maintaining confidentiality is so important to survivors and this also applies to any colleagues who share their personal experiences. As trainers, we also have a responsibility to ensure that people are safe and if we hear information that indicates someone is at risk of harm, we may need to share that beyond this room. If this happens, we will speak to the person first before we do unless this puts someone at further risk. We are sharing this with you now so you’re aware and can make a choice about what you share with others.

Self-care - This training can be emotive. If you become upset or overwhelmed by any of the content, please take a break, turn camera off and mute yourself as part of looking after yourself – we are here to support/talk to at lunch/end of session. Can send a private message to the trainer in the chat (if Zoom) or contact us by email after the training.

Breaks: We will have 3 short breaks during the session – one 15 minute tea break and two 5 minute “stretch’ breaks

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National Helplines and Support - handout

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National Helplines and Support - handout

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1. Understand the impact of record keeping

2. Have practical ways to work with survivors

3. Provide examples of good case management systems

4. Understand the vital role of information sharing and partnership working

5. Ensure partnership working is embedded in your case management

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In the last week...

1. HR dept have drafted staff DA policy, we didn't have one before, provided advice about the statutory definition of DA

2. Sharon L-C gave feedback about how great everyone is doing!

3. Weekly team meeting and meeting with DA champions. Action plan being populated.

4. Call from one of our most involved customers who wanted advice for her niece about DA. I was able to say she'd get a terrific response to DA with providers in Cambs.

5. SG meeting was fantastic - lots of progress, list of positive actions, got £20k funding

6. finalising how to use new funding for Specialist DA worker in housing who will work 1:1 with tenants as well as awareness raising

7. Looking at some of th gaps re the policy. Putting together SG and advertising for DA Champs. Making our Staff DA Policy stand alone (extracting from another policy), drafting a DA policy for tenants as there isn't one, engaging with LAs in my area

8. Developed stand alone staff DA policy, advertised for regional DA champs linked to 8 PAs

9. Presented to managers meeting because we're mindful that some service areas  don't think accreditation has anything to do with them or their area of work. Showed Mel B video - very effective in making the point that DA is everyone's business

10. Meeting with (the legendary!) David Greening, started the action plan, organised training on supporting male victims/DASH. Using some new funding to provide therapeutic support for children survivors

11. Working on DA policy and with different teams to see how to improve services e.g. in Letting. Recruited our DAHA Lead!

12. Trying to get Action Plan competed asap. Putting reciprocal model in place

13. Looking at what work is outstanding on action plan - following up with PA Leads to see what progress is being made and what support needed. Funding an outreach worker at WA who will work at least half the time with Housing.

14. DA coming into everything we do, becoming integral to everything we do and bringing in survivor voices. Really looking through a DA lens.

15. The training has been brilliant for my confidence.

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How Domestic Violence Perpetrators Manipulate Systems. 

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How Domestic Violence Perpetrators Manipulate Systems. 

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Why Systems & Professionals Are So Vulnerable & 5 Steps to Perpetrator-Proof Your System

David Mandel, Anna Mitchell
& Ruth Stearns Mandel
Safe & Together Institute

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Excel Spreadsheet

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1. NEW Accreditation assessment sheet (1)

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Transparency

Awareness - partnership working, promoting the service to have better relationships

Knowledge - lots more about case management

Empowered to move the accreditation forward

Review - case audits, surveys

Language - this is the key thing we see across the sector

Great session - thought provoking

Focused

Insightful

Informative

Believing

Reflective - language especially

Language - 4 people commented that this part of the training ahd a big impact