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1. Preocupación y obsecion por la Calidad de Atención
-Demostrarlo mediante mensaje sincero y correcto

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2. Predican con el ejemplo
-El personal tiene contacto directo con el cliente

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14 REGLAS, para Retener y Fidelizar a sus Clientes

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4. Capacitan constantemente a todo su personal

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3. Seleccionan a la Gente adecuada
-Ubicarlas en donde realmente rinda al maximo

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5. Colocan al cliente en un lugar en orden de prioridades
-Un trato superior

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6.Buscan nuevas ideas en su personal
-El personal pasa el mayor tiempo con sus clientes por lo tanto son los mas capacitad

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7. Preocupación por brindar mejor atención
-Al personal que debe atender al publico como le gustaría ser atendidos

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9.Escuchan a sus clientes
-Escuchar quejas, comentarios o sugerencias

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10.Corrigen sus errores
-Se encuentra con rapidez la solución a cada problema

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11.Otorgan mas de lo prometido
-Sorprendamos a nuestros clientes con algo inesperado

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Dealing with online complaints may not always be a bad thing. Understanding the customers needs can help improve your business. But first of all you should know some basic tips that can help your company deal with the virtual "trouble makers". Read the following post to find out more.

As companies all over the world are becoming increasingly active in the virtual world, what also grows is a number of customer complaints. We can clearly see a steady growth of public engagement especially through social networks. The digital world has no limits and everyone can influence our company image. That's why it's so important to deal with all of those who visit our website in a proper way and know how to deal with customer complaints.

Dealing with online complaints may not always be a bad thing. Understanding the customer complaints can become an opportunity of improving your business. But first of all you should know some basic tips that can help your company deal with the virtual "trouble makers".
The customer needs to be heard
Every professional company on the market should have a team that is capable to deal with complaints, understand, and solve them. If someone makes an effort to contact your company it must be for a reason (ex. report a problem) and a help desk team should take every issue into consideration.

Make sure your staff is prepared to deal with every complaint (listening and problem solving). Do not forget to give your employees freedom to make decisions that are needed to resolve reported problems. Trust them and believe they can do a great job for you.
Answer quick
One of the worst mistakes companies can make is to delay with the answer to customer complaints. What's the point of having a proper customer care approach and trained staff if there is not enough attendants and your customers need to wait in order to receive help?

That's why it's important to invest in a great team that is capable of meeting the company demand. This is essential so that the response time to clients is short andprofessional. The faster your company respond and resolve problems, the better impression you will pass to your clients.

The idea is to set a deadline to respond to customers and solve problems without making them feel ignored and forgotten.

If your company gives a careless impression about customer claims it may end up really bad for you. Unhappy customers tend to "share" their disappointment in other media and build a bad fame about your business.

Always answer in the same way

When a client contact you by phone it simply means that for this person this is the most appropriate way to communicate with you. This rule also applies to the online environment. If someone contacts you through social media you should answer using the same social channel.

Be responsible when dealing with customer problems and complaints. Take a professional approach and show that your company is able to help in any case. By doing so you will demonstrate a full professionalism and if your customer realize that you have control over his problems with the intent to solve complaints, it will be a great step toward success.

Take this opportunity to create a good relationship between the company and customers. By following the steps above you can strengthen a company image, even if your company does not have the straightforward solutions to resolve the problem. The big step towards the success is already when your clients realize that you do everything you can to help.

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How to deal with customer complaints in an online environment?

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Dealing with online complaints may not always be a bad thing. Understanding the customers needs can help improve your business. But first of all you should know some basic tips that can help your company deal with the virtual "trouble makers". Read the following post to find out more.

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12. Son honestos y transparentes
-Brindarle al cliente toda la informacion sobre lo que esta interesado

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13.Brindan la misma excelencia en sus áreas de la empresa
-Comunicación fluida y una relación amistosa en las áreas

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14. No olvidan que la venganza es silenciosa
-Pensemos en el cliente como si fuera un emperador