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Facebook Messenger is a viable option, but the audio recording of meetings could impact the privacy and confidentiality of the clients. Facebook  Messenger is not the  correct solution to Waking Up, Inc's problem. The Pro-con list for Facebook messenger has more cons when compared to Skype's pro-con list. Also the added perks of virtual and augmented reality are not necessary.

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Skype was developed by Microsoft for businesses. Despite the minimal fee for a group of more than 10 people Skype is the best solution.  The privacy and confidentiality is of the utmost importance for Waking Up, Inc; the next necessity is an online platform for meeting and collaborating. Microsoft developed Skype and has made it easy to integrate its other application into a meeting. In the chart below there are many pro's to using Skype and only two cons; the pros outweigh the cons.

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Out of all the options Skype and Facebook Messenger seem to be the best options for Waking Up, Inc.

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There are two options of online meeting platforms from which to choose from.

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Who is having the problem? The staff of Waking Up, Inc.

What is the problem? The staff needs help deciding which online platform would best suit their online communication needs.

When, where and why does the problem occur? The need for online meetings occurs when some or all staff members are not able to meet face to face due to work travel or at home needs.

How does this dilemma effect the staff? If staff members are not able to meet and communicate together, then problems can arise from the lack of communication.

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Kristina Hayden from COM230: 30841
Applying Reflective Thinking to achieve a solution to Waking Up, Inc's media platform dilemma.