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Expand the number of people we are talking to (1/3 rule)

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Expand the number of people we are talking to (1/3 rule)

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Sell the vision

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Part of contract

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More initial training on existing content

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More initial training on existing content

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Virtual Hacking (Answering questions together) on the backend of the portal

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Virtual Hacking (Answering questions together) on the backend of the portal

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Facebook lives on breaking announcements (that promote workit)

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Facebook lives on breaking announcements (that promote workit)

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Shows where expert can jump in immediately (answer a question, clean up content, organize a user)

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Organizer 1 on 1s check in with their experts on work, tasks, support

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Organizer 1 on 1s check in with their experts on work, tasks, support

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Hire some one with deep marketing experience

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Hire some one with deep marketing experience

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Resource a re-design of the app interface

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Resource a re-design of the app interface

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Mass education with our network and staff on promotion

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Mass education with our network and staff on promotion

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Make it easier for experts to answer question

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Make it easier for experts to answer question

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Add the ability to do small circles within the app

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1 person solely focused on OW WorkIt service delivery (positive first experience)

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1 person solely focused on OW WorkIt service delivery (positive first experience)

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(Combo of what Tyfani and Sam do right now): Content clean-up, bottom-lining response rate (service, expert engagement)

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Criteria for deciding when to wait on experts for response and when for staff to step in and answer questions

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Criteria for deciding when to wait on experts for response and when for staff to step in and answer questions

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Easy way to submit a policy from their phones

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Easy way to submit a policy from their phones

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(or maybe that's the first task of the dedicated person to OW WorkIt)

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Better explain Watson training in expert training

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Better explain Watson training in expert training

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How AI works, how it's implemented in the portal
and how it affect performance

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Resourcing of the engagement pathway within WorkIt

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Resourcing of the engagement pathway within WorkIt

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All the features for community-building and organizing we talked about yestereday

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Focus field team organizers time on moving folks onto engagement pathway

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Focus field team organizers time on moving folks onto engagement pathway

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Needs to be enabled by technology

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Integrate community experiences more seamlessly into every interaction into the app (after you ask a question, prompt to join a chat, with every news item, join the chat to discuss, etc)

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Integrate community experiences more seamlessly into every interaction into the app (after you ask a question, prompt to join a chat, with every news item, join the chat to discuss, etc)

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Automate initial steps of Engagement Pathway

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Automate initial steps of Engagement Pathway

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So we can focus on handraisers