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FINDINGS:
A. Severity of problems

1.There are 79.1% of the respondents were claimed that they faced problem due to the lack of
facilities where this problem may interrupt their business in PMFST. However, only 20.9% of the
respondents are disagree about this lacking of facilities may interrupt their business.

2. Based on the questionnaire, about 72.7% of the respondents said that they come to PMFST to
do the assignments. Next, 67.4% of the respondents are doing the discussion and 46.5% of the
respondents said that they come to PMFST to study. The others respondents said that they come
to PMFST for eating, drinking, meeting and others thing.

B. Facilities problems

1. Based on the survey, almost 74.4% of the respondents said that they are uncomfortable with
the facilities in PMFST compared to 25.6% of the respondents are comfortable.

2. Based on our observation, we see that:

1)The tables and chairs are not enough to support all the students that come to the room.
2)There are a few lights and fans are not working well.
3)The air conditioners are also not functioning well.
4)The rooms also looks dull and unattractive for students to study.

C. Financial problems

1. Based on the interview, the exco of public relation of pmfst said that the cost to cover all the
damage facilities are not enough. They need more money to buy the new equiptment to replace
the damaged one such as the lights, chairs, tables and renewed damaged air conditioner.

2. But then we also brought this issue to the Prasarana officer of UKM via phone interview. Based
on the interview, he said the voices of previous students on the problem of the lack of facilities did
not reach to them. This is because the complaints can only be made by the staff of
UKM. That's why they can not help students to repair the facilities at PMFST.

CONCLUSION:

The data obtained clearly indicates that FST students are facing facilities and financial
problems. The lack of facilities such as chairs and tables are not enough, the lights and fans are
not working well and the air conditioning does not function properly might be the major reasons
behind the facilities problems.The lack of finance to repair all the damaged equipment at pmfst
become one of the causes of this problem can not be solved. Besides, the way to voice
complaints about this problem also must be through the correct channel so that provisions and
solutions for facilities recovery can be obtained. As a result,  all of these problems will affects all
the FST students's bussiness in there and this is really make them uncomfortable with all the
facilities in pmfst. If the problem is not resolved immediately, the effect will be more worrisome.

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PROPOSE SOLUTION
Solution/idea : make a fundraising  event and buy secondhand furniture

The activity in fundraising event is charity run and charity event in one day. there will many booth open for the charity event andthe concept is " lets buy while doing charity".

In progress meeeting,
Given  a task for each person , so the task is

Find an expert

make a paperwork for fundraising event

make a poster and share it to the social media such as facebook,twitter and Instagram about our program and also about finding for secondhand furniture.

fill the istar by online because doing a big event which is charity run event.

conduct a program which is charity event.

PROCEDURE SOLUTION
A.interview with expert
En Abdul Aziz,Deputy Executive Director.His office in Dean Office,FST

-ask about opinion,idea and some improvement that we need to do

-27 November 2018,(Tuesday)

B.Questionaire

1. Ask opinion and why, ,yes or no,scale 1-5,idea

2. 32 responden which is FST students

3. 10 question

4. By doing google forms and distribute on 25 November 2018 using social media such as whatsapp.

C.Library Research
Make a survey,research on seconhand furniture by online.

Review and make a budget list of furniture

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A.    Social Problems

1.     There are 34.4% where respondents state that they are not comfortable studying at PMFST and 34.4% also respondents state that they were comfortable studying at PMFST. And another 31.3% said that maybe they are comfortable studying at PMFST.

2.     Based on the questionnaires, some of the respondent state they need a room to be more comfortable place for students to study. Also, the respondents state that the least we as students could do is keep the environment in PMFST clean and make sure that the current facilities are not being vandalized.

3.     Based on the survey, majority of the respondents which is 50% think that we need to refurnish PMFST whereby 37.5% were vote in scale 4 and another 12.5% were in scale 3.

4.     Based on the survey, we found that things that respondents would like to see as improvement in     PMFST were better network connection, air conditioners for proper ventilation, cleanliness room, add suitable decorations, speaker on the roof to play soft music and also replenish paint on the wall with pastel colours to improve students' mood. Also, the noticeboard should be filled, more chairs and cleanliness in toilet. Last but not least, add the reference book.

B.    Finance Problem

1.     Based on the interview with Encik Abdul Aziz bin Abu Bakar, which is Deputy Executive Director of FST, we have been proposing our idea which is fundraising event and also searching for second-hand furniture. Next, we have been asking Encik Abdul Aziz opinion about our idea. Encik Aziz state in the interview said if we want to run this program, we should have big capital to buy a present for winner.

2.     There are 100% of the respondents was agree if we were going to do a charity event to raise fund for some arrangement in PMFST.

3.     Majority of the respondents state that they were agree that charity event will help our project to make the PMFST better because they said that we can use the fund to can either replace old facilities like chairs or fix any facilities that are broken.

C. Bureaucracy Problem

1.     Encik Aziz said that if we want to run our program which is “Fun Run”, we should collaborate with PMFST organization because our program is a big program. Also, we need more volunteers in helping us to run our program.

CONCLUSION FINDINGS

Based on findings, we found out that majority students FST are not comfortable studying at PMFST because lack of facilities. Majority of the respondents was agreeing with us to run the charity event for collect fund in order to improve the PMFST. As the results, charity event is a good idea to collect fund to improve the PMFST. However, from the findings, we found that to conduct the fun run, we need a big capital and also, we need to collaborate with PMFST organization and find more volunteers to help us run this charity event.

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PROCEDURE

A. Questionnare
1. FST students were the targeted person chosen and 40 students responds to our questionnare.
2. The questions based on lack of facilities were distributed through whatsapp in google form to collect their opinions on problems faced during their stay at the PMFST.
3. There are total of 10 questions consists of close-ended and open-ended type of questions.

B. Observation
1. The observation was made at PMFST, the student centre located under Dewan Anuwar Mahmud.
2. We have observing since 5th October 2018.
3. What can we observe were the condition of the facilities, which are table and chairs, air conditioners and lamps, the situation if the place are crowded and the number of students using PMFST.
4. We have been observing on Mondays and Wednesdays during our break from 12pm to 2pm.

C. Interview
1. We have made an interviewed through the phone with an officer from Prasarana UKM to claim a report about facilities in PMFST.
2. We have interviewed Muhammad Hafizuddin, the EXCO of Public Relation of PMFST about the lack of facilities and our idea to make PMFST better.

RECOMMENDATION SOLUTIONS

have a collaboration with other departments in FST

make a complaint box to collect more opinions to improve the PMFST

create a committee member to guard the place

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INTRODUCTION
The purpose of this report is to identify the problems faced by FST UKM students and to assess the underlying causes.

OVERVIEW

Problem: Lack of facilities in PMFST.

PMFST is a students centre in FST.

Most FST students are studying here because library is too far from our faculty.

FST students are not comfortable when they are in this room.

Small amount of chairs and table, not enough to afford all the students especially when peak hour,  Some ceilings are broken can make students injured anytime. Lockers are unused because it is already broken. Then, there are no air conditioners functioning at night.

Many complaints already made but there are no improvements at all.

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Findings :
A. Are you comfortable with the facilities given in PMFST?
74.4% of the respondents said that they are uncomfortable with the facilities in PMFST  compared to 25.6% of the respondents are comfortable.

B.  Does this lacking of facilities interrupt your business in PMFST?
1. 79.1% of the respondents are agree that the lacking of the facilities is the main problem that interrupt their business in PMFST.
2. However, only 20.9% of the respondents are disagree about this lacking of facilities interrupt their business in PMFST.

C. What do you think about facilities that are lacking in PMFST?
Respondents said that:
1. The tables and chairs are not enough for them.
2. There are a few lights are not functioning well in the room.
3. The air conditioning also are not really functioning.

D. Suggest any idea/opinion to improve PMFST.
1. Most of the respondents suggest to add more tables and chairs in the room.
2. The others respondents suggest to renew the lights and the air conds besides decorate the room to make the rooms looks more attractive and comfortable to them.

Conclusion :
The data obtained clearly shows that FST students are facing the lacking of facilities in PMFST that interrupt their business like to study, to do an assignment, discussion and so on. The lack of tables and chairs is the main problem to them besides the lights and the air conds are not really functioning well in the room. This is really make them feel uncomfortable to use the facilities given in the room. So the conclusion is to improve all the lacking of the facilities in PMFST such as to provide more tables and chairs, to renew the lights and air conds and also decorate the room to looks comfortable for all FST students. It shows that the improvement of the lacking of facilities is needed to overcome this problem.

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Please change the setting to shelf.