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7/2/2019 (Day 1) Reporting To HR Department and assign to Housekeeping Department (Floor 22) with Daki (colleague) 

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7/2/2019 (Day 1) Reporting To HR Department and assign to Housekeeping Department (Floor 22) with Daki (colleague) 

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Today was the fist day of internship, 4 of us had reporting to HR shape am. What make me shock was i had been assign to Housekeeping Department. But Is OK, i accept it as a challenge, been long time not involve in Housekeeping. After having a shot briefing, i was assign to a colleague named as Daki, who will guide me for my first day. The first day ended very fast, that i'm able to survive the pressure and stress when completing my task.

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8/2/2019 (Day 2) On Job Training At Housekeeping Department (Floor 10) with  Anwar (colleague) 

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8/2/2019 (Day 2) On Job Training At Housekeeping Department (Floor 10) with  Anwar (colleague) 

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Today was at the same department but in different floor and colleague. it was my pleasure to meet all this friendly staff which willing to guide and teach me without shouting at me. And everyone was so fast and super fast when cleaning, changing, checking the room to ensure the quality of every room.

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9/2/2019 (Day 3) On Job Training At Housekeeping Department (Floor 12) with Sofian (colleague)

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9/2/2019 (Day 3) On Job Training At Housekeeping Department (Floor 12) with Sofian (colleague)

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Third day duty at Housekeeping. Since occupancy still very high, ever department in the hotel were very busy, including my department. From the past few day i had learn much, how to clean all the part in the room, the arrangement of the pillow, towel, bath kit, and all detail must follow the SOP, to ensure the amenities are all well place without left any of them.

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10/2/2019 (Day4) Duty At Roselle 8 to 11am 12 to 4 pm at Housekeeping Department

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10/2/2019 (Day4) Duty At Roselle 8 to 11am 12 to 4 pm at Housekeeping Department

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This was my first time working at Rosslle Coffee House which in charge of the breakfast buffet. Today task was to clean and clear all plate, cutlery, glass, bowl and others after the guest finish their food. Besides, greeting also the most important courtesy which will be the first impression to the guest when they walk into the coffee house. Later on, i was assign to clean the room at floor 10 with Anwar. He was a nice colleague, which willing to teach me and guide me, even though the number of room to clean up was so much.

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12/2/2019 (Day 6) The aranggement of cutlery and also the underliner at the mini station 

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12/2/2019 (Day 6) The aranggement of cutlery and also the underliner at the mini station 

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At this mini station there will be place a lot of cutlery, tissue and  underliner which allow us to prepare the setting for the table. Each table will be place 4 to 10 set of setting depend on the table, that include underliner, tissue and also 3 cutlery. The purpose of this mini station is to easy the team to prepare the table setting and also to replace any dirty cutlery used by the guest. It make the team more effective and efficient, where the team doesn't need to walk into the kitchen to replace.

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13/2/2019 (Day 7) Briefing with Mr Soffian (DOO) and demonstration of setting the Chinese Set by him

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13/2/2019 (Day 7) Briefing with Mr Soffian (DOO) and demonstration of setting the Chinese Set by him

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Today having a short briefing with the Director of Operation Mr Soffian. It was a my first time meet with him. A bit scare during the briefing, but feel better when it comes to the end. A very kind person which though me a lot of knowledge about F&B. And i also been expose to the setting of Chinese set.

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Such a lucky day the my shift for today was night. I had the opportunity to set the table and decorate such a beautiful environment. It was so so romantic and full of love. The atmosphere was so awesome and lovely. The best part was u are able to see the smile of each couple that having their valentine celebration at Lexis, they are so enjoy with their dinner.

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This is how the buffet dishware being clean up. The arrangement start from the top, cutlery in the basket, juice glass, coffee cup and soup bowl. The middle will be the plate and underliner. The bottom were the bowl and small plate.
All this will be place in a trolley(Picture).

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Today was assign to help Umi Japanese Restaurant at ground floor. It was pleasure to meet with a colleague named as Hanzel, he was from Philippine. He teach me a lot new knowledge in this restaurant. It was totally diffent from the coffee house that i had learn. So this was a setting for 2 person. All arrangement was been design followed by the flow of the customer.

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Today i was assign to do a new task which was 'Floor Cleaning". When there were room service, guest will having food in their room. And we need to clean all the tray, plate, cutlery and others. So we are request to take a big trolley to each floor to clean up and send it to steward.

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Today having training about the service sequence and also the SOP of Rosslle Coffee House. Today was an honor to have Mr Eric and Sir Fadzil as our trainer. They are giving a lot of case study and situation in the industry. It train us to use more thinking skill and common sense to solve those problem and situation.

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The picture below show the correct way of serving a cup of coffee. The coffee must serve with a piece of cookie and a tea spoon. The picture show a cup of cappuccino which us a round big cup. While, differ type of coffee will serve with different type of cup and also side condiment.

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21/2/2019 Plate Arrangement At The Buffet 

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21/2/2019 Plate Arrangement At The Buffet 

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Plate that been wipe by others colleague will be place at the same table behind the kitchen door. So who ever finish their task, should go over here to help them carry all the plate and place it on the trolley. To easy the work, so that we doesn't need to carry a few plate and go for many round to get the work done. After the trolley were full with plate, one will push it to the buffet line and arrange the plate and bowl accordingly.

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When there were any room service, the staff in charge should prepare cutlery and condiment depend on the food that the guest order. If the food others only one use plastic wrap and also food cover(picture) to ensure the hygiene of the food. While the guest order more then two main course the food need to be store inside the room service food warmer before deliver to the guest.

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Mostly floor cleaning time will start on 11 am, 2 pm, 6 pm, 10 pm and also 6 am. If the time was during check out period, the tray will be found behind the exit door at each floor, because the housekeeping colleague will clear it and place it there for convenient.

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When room service take place either ordering for food, special request or ice basket, the person who in charge should put on a magnet tag on the board to show that the room number had request anything or order any food. From here we also can know which room and floor that request us to go when doing floor cleaning.

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26/2/2019 Briefing About The New Promotion 

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26/2/2019 Briefing About The New Promotion 

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There were a new promotion for the month of March.It was good that they are doing briefing and Q&A session for us to get deep understanding of the promotion rather than just post a poster inside the WhatApp group without understand anything. The HiTea promotion consist of two menu, each week they will change it, and the price for Lobby Cafe will be RM58 and get a free slice of cake and drink. While for Sky Lite Bar the price is RM48 which is only the HiTea set without beverage and cake.

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Today our new Supervisor(Boon) having training session about the coffee knowledge which included the machine, type of coffee, Americano and Long coffee.

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27/2/2019 New Promotion At Rosslle Coffee House 

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27/2/2019 New Promotion At Rosslle Coffee House 

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Product knowledge about the Fusion Set. Each set come with a bowl of mix salad. There are total 4 type of selection. First, Japanese Teriyaki Chicken serve with Mushroom Pasta Aglio-Olio. Second is Oven Baked Thai Egg Dressing Crusted Fish Fillet serve with Coriander Mash Potato. Third, Hot Stone Grilled Beef serve with Arabian Mandy Rice & Garlic Sauce. Fourth,  Cheese Baked Szechuan Seafood serve with Fragrant  Aroma Rice. From every set of order customer can add on RM5 for a can of soft drink, coffee or tea.

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F&B Coordinator Miss Lavy update us about the Corporate 20% discount for certain company, the list of company had been placed at the cashier. Maybank Debit/credit card user also can enjoy 20%. And there no double pomotion or double discount apply.

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11/2/2019 (Day 5) Correct way to wipe all the dishware, glass, cup, cutlery and underliner 

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11/2/2019 (Day 5) Correct way to wipe all the dishware, glass, cup, cutlery and underliner 

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Everyday after breakfast buffet, all dishware will be washed by the steward. Then F&B team need to carry them to respective place to start wiping. It was the same way to wipe where we had learn at Basil Leave. Wiping will take a lot of time especially during high occupancy, where the in house guest whom dine at Rosslle will be around 300 to 400 pax.

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Today i was grateful to be assign to Banquet to serve Chinese set for a company annual dinner. There are total 8 course for this Chinese Set. It was very challnging for the first time that i need to act and respond very fast to ensure each menu serve was not delay.

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2/3/2019 Serving Dome Set and buffet 300 pax

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2/3/2019 Serving Dome Set and buffet 300 pax

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This dinner is oganize by the PDRM to appreciate and also to celebrate the promotion and retirement of the force. Very enjoying the work here even though was tired

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4/3/2019 Sending Birthday Cake to guest 

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4/3/2019 Sending Birthday Cake to guest 

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When there was a need to send a Birthday cake to Guest. There will be a courtesy order form filled by the receptionist, sign by the Duty Manger, The Coffee House and also approved by who. So the form we be send to Coffee House counter and also pastry kitchen. Duty staff will infom and take action by sending the cake on time and also tyoe of cake.

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6/3/2019 Transfer Down to Umi Japanese Restaurant for back up

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6/3/2019 Transfer Down to Umi Japanese Restaurant for back up

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Today shift was 3pm to 11pm, i was transfer down to Umi to assist my captain because the lack of employee.

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The assignment of the day was to clean all the bar. Which include arrangement, clean and wipe the cup, food tag, coffee machine, fruit blender. Ensue the dirty mat, cloth and tray was change or replace for a new one.

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Even though at Lexis there were no celbation of Woman day, but there are still some guest who celebrate them self in the suites. Today i have opportunity to send a wishes to in houses h=guest who are celebrating.

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First time did bar inventory, which request to check all the stock that are still available. That able to assist in detection of loss, or help in ordering for new stock. So i have to count all the stock available in house and do remark on the list before end of my shift.

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10/3/2019 Collecting The Napkin and Wiping Cloth 

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10/3/2019 Collecting The Napkin and Wiping Cloth 

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My colleague accompany me to the linen store to pick up some napkin for the use of room service cutlery setting pouch and also the wiping cloth. The store was located at the Banquets floor. Every pieces taken by who my be jot down as a prove so that the team can track where had those thing been taken to.

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11/3/2019 First Day Duty At new Outlet( Starz Karaoke)

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11/3/2019 First Day Duty At new Outlet( Starz Karaoke)

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My first here accompany by a senior colleguae(Summer). She guide me how to operate this outlet that include cashiering, system, microphone, promotion, serving, sound system, compute system and so on.

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Today our long stay guest are having their Brasserie Dinner at The Sky Lite Bar. It was a great opportunity for me to serve them together with my supervisor(Boon). There will be total of four courses and one alcohol drink for adult and mock tail for children.

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14/3/2019 MC (headache, food poisoning, V)

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14/3/2019 MC (headache, food poisoning, V)

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Tonight I was on duty at Starz Karaoke. The operation hour is on 3pm until 12am. So I will carry out a closing report that include daily check list, cashier float shift handover form and some settlement from the micros system. Besides, doing paper work, I also need to ensure all the room, system, light and the air condition were switch off before leaving.

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16/3/2019 Preparation For Inventory Count 

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16/3/2019 Preparation For Inventory Count 

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The preparation was conducted during mid night, after closing of Sky Lite Bar. This preparation request us to move and carry all the cup and glass to the counter, which make the inventory team easy to carry out their task on the next day. The purpose of inventory count is to identify and track the lost, break and remaining stock, for further action.

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Today I reported duty at Banquet to assist a company annual dinner and also farewell to their colleague. The event consist of 7 table included the main table, which will sited by the VVIP. Task of the day, is to ensure all the buffet line and the used plate by the customer was clean and clear. After the event finished, the team are request to turnover for tomorrow morning function.

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18/3/2019 Turnover for next day weeding event 

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18/3/2019 Turnover for next day weeding event 

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At banquet turnover fast was very important which allow the flow of next event can be prepare earlier. It will be tough if there were a lot of event or function that are happening at a time and happening again at the next day. This situation request a lot of man power to assist in the turnover process.

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19/3/2019 Boon Choo And Yee Ying weeding 

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19/3/2019 Boon Choo And Yee Ying weeding 

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As mention on 18 March, there were a big turn over take place. And today was the weeding event with total of 300 pax.

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Training how to make art by using food coloring.

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The product knowledge of the menu at Starz Karaoke. Learning and understand the menu that are available at here. Know each of the product how much portion that are being serve to the customer.

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Since the karaoke room are seldom be use, all the furniture will be full of dust and some smelly smell. The duty staff need to take action by wiping up the glass table and the monitor. The floor also need to be clean again.

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24/3/2019 Learning the system at Starz Karaoke

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24/3/2019 Learning the system at Starz Karaoke

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Today my Director assign me to assist housekeeping department to clean the check out room. The hotel was in high occupancy, so there were lack of man power to clean the room. We also need to clean it  faster to ensure the next guest can check in on time without any delay.

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When there was a reservation made, duty staff need to prepare and standby 30 to 15 minutes earlier before the guest arrive. The preparation include on the tv, system, air condition, microphone and so on.

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28/3/2019 Preparation For Function At Sky Lite Bar 

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28/3/2019 Preparation For Function At Sky Lite Bar 

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Today training conduct by Mr Zul. We had learn the correct way to cover the table(IBM). The leg of the table must be cover by using the 6feet table cloth.

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1/4/2019 Umi Japanese Restaurant Table Setting 

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1/4/2019 Umi Japanese Restaurant Table Setting 

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Today my colleague teach me about the correct way to set the table.

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Preparation for Sky Lite Bar event.

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Every time when there were reservation or walk in guest or customer. They will select a package that include drink and fruit. So after they finished singing, we had to clean all the jar, glass, plate and cutlery. Here is the place where i wash all thoese things.

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This bar station will always get dirty and messy even thought been clear many time. So today my task is to clean, arrange and tidy up this station untill it look tidy up.

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6/4/2019 Sky Lite Bar Corporate Dinner Event

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6/4/2019 Sky Lite Bar Corporate Dinner Event

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7/4/2019 Briefings abouth Ramadhan Promotion

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7/4/2019 Briefings abouth Ramadhan Promotion

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The Ramadhan promotion will start soon, our head had start to brief us about this promotion and the early bird purchasing method.

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They are our Sky Lite Bar live band who will perform daily except monday. So today was the last day of their contract and will fly back to their own country.

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Having a group photo with the team before start the Fine Dining Western Set Dinner. It was a great experience where im able to join this team to serve the guest.

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Having a Birthday Suprise celebration with Mr and Mrs Paul. They so happy and feell warm with our action toward them. That created a memorable experience for them.

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19/4/2019 Tidy Up Sky Lite Bar Store Room

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19/4/2019 Tidy Up Sky Lite Bar Store Room

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It was messy when there were an event held there. So after event everyone are free to start clear all the unused things to respective place.

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Easter day celebration at Umi Japanese Restaurant. There a buffet held at here and a lucky draw session with the guest and walk in customer.

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22/4/2019 Umi Japanese Restaurant Daily Assignment 

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22/4/2019 Umi Japanese Restaurant Daily Assignment 

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Today i was given an opportunity to join the set up at the guest room with the front office, housekeeping and F&B team. This guest celebrate their anniversary with us by taking a romantic Balcony dinner with a good sea view.

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26/4/2019 Arranging The Cake Box At The Dry Store

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26/4/2019 Arranging The Cake Box At The Dry Store

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Nicole and Rafidah were student from Inti College, they having their intership at Lexis for 4 month. It was good experience and enjoyable memory working with them. Hope to mee them soon.

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28/4/2019 Order Taking With Specific Request

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28/4/2019 Order Taking With Specific Request

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If we are the order taker, we must always aware and remmember to key in a food message to inform kitchen team there were an order with specific request. Such as the egg wantd to cook well done or half boiled. Is better to walk in kitchen to inform the team as well to avoid unnecessary incident.

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Thanks to our Lecture Miss Ashikin for coming. Thanks also for concerning about 4 of us at Lexis. We are doing very well here.

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Umi Japanese Restaurant By Lexis become the hist of this event which had invited nearly 100 chef around Penang and also the Penang Chef Association.

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1/5/2019 Coffee Art Demo By Our Supervisor 

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1/5/2019 Coffee Art Demo By Our Supervisor 

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There are many different style of art, somhere are some example the my supervisor demonstrates to us. For me it was not that easy to master all this art style, so it might take time for a trainee to able to do it.

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2/5/2019 So Birefing About Opening And Closing At Sky Lite Bar

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2/5/2019 So Birefing About Opening And Closing At Sky Lite Bar

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There were much things to be done during opening and closing of this department, so every detail are important to be take care to avoid unnecessary cause.

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5/5/2019 Umi Japanese Restaurant Napkin 

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5/5/2019 Umi Japanese Restaurant Napkin 

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Practicing folding the maroon napkin for the table setting.

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9/5/2019 Farewell Dinner Mr Kazushige Kumai 

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9/5/2019 Farewell Dinner Mr Kazushige Kumai 

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Corporate event, where the colleague having a farewell party to their friend.

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This was a corporate annual dinner with total of 80pax. It was so enjoyable, this dinner was so happening.

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11/5/2019 Kem Motivasi Kecemerlangan UPSR 

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11/5/2019 Kem Motivasi Kecemerlangan UPSR 

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There are total 270pax of student attending this talk session.

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Mother Day celebration at Umi Japanese Restaurant, with total of 92pax. It was a great experience for us to able to celebrate this special day with the customer and guest.

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Today coffe sesseion is about the flate white, cappuccino and latte.

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The back store of Sky Lite Ba always look messy. Today my superior had take advantage by arranging and throwing all unnecessary things.

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18/5/2019 Inventory Check List At Umi Japanese Restaurant 

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18/5/2019 Inventory Check List At Umi Japanese Restaurant 

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Check list that allow the staff to detect the stock in and out. It also allow the ordering process to take place before the inventory are out of stock.

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19/5/2019 Last Sunday Buffet Lunch Preparation And Set Up

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19/5/2019 Last Sunday Buffet Lunch Preparation And Set Up

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Today buffet achieve 104 pax including reservation and walk in. It was my last day doing this buffet preparation and set up.