# data[].attributes.body
Gagan: H
Sai: H
Joy: H

# data[].attributes.body
Gagan: L
Sai: M
Joy: M

# data[].attributes.body
Gagan: L
Sai: M
Joy: H

# data[].attributes.body
Gagan: M
Sai: M
Joy: M

# data[].attributes.body
Gagan: L
Sai: L
Joy: M

# data[].attributes.body
Gagan: M
Sai: H
Joy: H

# data[].attributes.body
Gagan: M
Sai: L
Joy: H

# data[].attributes.body
Gagan: H
Sai: M
Joy: M

# data[].attributes.body
Gagan: H
Sai: M
Joy: M

# data[].attributes.body
Gagan: M
Sai: M
Joy: M

# data[].attributes.body
Gagan: M
Sai: M
Joy: L

# data[].attributes.body
Gagan: M
Sai: L
Joy: L

# data[].attributes.body
Gagan/ Sai/ Joy Experience (High/ Medium/ Low)

# data[].attributes.headline
I learnt a lot | A lot has opened up for me | I 'get' things now | Lets do something with this

# data[].attributes.subject
I learnt a lot | A lot has opened up for me | I 'get' things now | Lets do something with this

# data[].attributes.body
Different takeaways for different personas in the room

# data[].attributes.body
Skill / confidence building

# data[].attributes.body
Cognitive Excitement L2

# data[].attributes.headline
This stuff is deep - I'd love to learn more

# data[].attributes.subject
This stuff is deep - I'd love to learn more

# data[].attributes.body
Cognitive Excitement L2

# data[].attributes.headline
I dont know this about my own team, peer or boss

# data[].attributes.subject
I dont know this about my own team, peer or boss

# data[].attributes.body
Gut Punch L3

# data[].attributes.headline
This stuff is deep - we only scratched the surface till now

# data[].attributes.subject
This stuff is deep - we only scratched the surface till now

# data[].attributes.body
Gut Punch L1
Cognitive Excitement L2

# data[].attributes.headline
This is beginning to overwhelm me... Why is this so messed up?

# data[].attributes.subject
This is beginning to overwhelm me... Why is this so messed up?

# data[].attributes.body
Gut Punch L2

# data[].attributes.headline
"What comes next? Where do we go from here?"

# data[].attributes.subject
"What comes next? Where do we go from here?"

# data[].attributes.headline
We dont know our own people... this is all around us

# data[].attributes.subject
We dont know our own people... this is all around us

# data[].attributes.body
Gut Punch L1

# data[].attributes.headline
We haven't come this far to only come this far

# data[].attributes.subject
We haven't come this far to only come this far

# data[].attributes.body
Gut Punch Level 1

# data[].attributes.body
Gut Punch L1

# data[].attributes.body
Gut Punch L1

# data[].attributes.body
[10 mins; Plenary]

individual reflections and 2 personal promises, which side will each of us be on? (KF Video)

# data[].attributes.body
[5 mins; Plenary]

the organisational opportunity (Amit’s video - a call to action)

# data[].attributes.body
[15 mins; Plenary]

Menti reflections on 3-4 perspectives gained (from what i knew to what i now understand; what's clearer; what more questions have emerged)

Facilitated Q&A with facilitators + KP

# data[].attributes.headline
5B: ‘Collective commitment’ [DP - i & ii]

# data[].attributes.subject
5B: ‘Collective commitment’ [DP - i & ii]

# data[].attributes.headline
5A: ‘Bring it all together’ [DP - iii, iv & v]

# data[].attributes.subject
5A: ‘Bring it all together’ [DP - iii, iv & v]

# data[].attributes.body
[25 mins; in BO rooms of 3]

1 mock round in Plenary

3 rounds of L8-CC-Observer; using toolkit shared - feedback from peers on "listening" and "questioning" - key focus for the discussion

# data[].attributes.body
[15 mins; Plenary]

- dos and dont’s
- skills (appreciative enquiry)
- tools (Listening Lens tool)
- scales for anchoring the conversation:
Othering vs. Belonging
Sympathy vs. Empathy (Brene Brown video)
Me vs You
Privilege vs. Equal
Level 1 Listening vs. Level 3 Listening
Jumping to Solution vs. Staying with understanding and building connection

# data[].attributes.headline
4C: ‘Practise and Receive Feedback’ [DP - iv]

# data[].attributes.subject
4C: ‘Practise and Receive Feedback’ [DP - iv]

# data[].attributes.headline
4B: ‘Get equipped for the Immersions’ [DP - i, ii & iii]

# data[].attributes.subject
4B: ‘Get equipped for the Immersions’ [DP - i, ii & iii]

# data[].attributes.body
[15 mins; Plenary]

What comes next:
- learn more about your inner game and outer game (IL Framework - Assessment)
- go deeper on your self awareness journey (Personal Discovery Exercises)
- connect with AMZ India Change Catalysts (Immersions - what and why)

# data[].attributes.headline
"When we look at all these empathy maps - a lot strikes as common! Some of the elements also resonate with me... so what is really happening here?"

# data[].attributes.subject
"When we look at all these empathy maps - a lot strikes as common! Some of the elements also resonate with me... so what is really happening here?"

# data[].attributes.body
[20 mins; Plenary - Mural wall of all Empathy maps is on the screen, the names/ identities of URCs is masked so it doesnt matter which group has worked on what empathy map - the focus here is intersectionality]

Key Learning Moments/ Debriefing Opportunities:
- implicit stereotypes we grow up with
- in group/ outgroup bias, affinity bias playing out in our homes and families
- how our brains are attuned to accepting patterns and rejecting the "different"
- what is the role of pop-culture (movies, art, books) in shaping perception
- tribal psychology
- Universalism in inclusion (moving from us/ them - to all of us) - {but shining the light on these select cohorts - because of what we did in 1A - but this needs to happen for every person; in creating inclusion we end up creating exclusion}

# data[].attributes.headline
3D:  ‘Develop a nuanced understanding of the realities and complexities of being Inclusive’ [DP - ii, iii & iv]

# data[].attributes.subject
3D:  ‘Develop a nuanced understanding of the realities and complexities of being Inclusive’ [DP - ii, iii & iv]

# data[].attributes.headline
3C: ‘Deepen Awareness, Build Empathy’ [DP - iii, iv & v]

# data[].attributes.subject
3C: ‘Deepen Awareness, Build Empathy’ [DP - iii, iv & v]

# data[].attributes.headline
3A: ‘Uncover why these stories play out this way… at the workplace, and in our world’ [DP - iii, iv & v]

# data[].attributes.subject
3A: ‘Uncover why these stories play out this way… at the workplace, and in our world’ [DP - iii, iv & v]

# data[].attributes.headline
2C: ‘Integrate insights and curiosity to know more’ [DP - ii & iii]

# data[].attributes.subject
2C: ‘Integrate insights and curiosity to know more’ [DP - ii & iii]

# data[].attributes.headline
Assimilate discussions from BO rooms to learn what's at play at AMZ

# data[].attributes.subject
Assimilate discussions from BO rooms to learn what's at play at AMZ

# data[].attributes.body
[10 mins PLENARY discussion to assimilate insights from all 3 types of BO rooms]

- irrespective of URC cohort, these experiences are being felt by different people in different points in time
- what have we learnt from these AMZ stories - (i) these happen, and happen all around us (ii) even with best of intentions, we are not reaching the levels we wish to reach (iii) there is so much in the back-drop of each person that we are not aware of and/ or dont have the time to become aware of.... so where do we go from here?

# data[].attributes.headline
Present deep character sketches to bring the "human" side of these workplace stories

# data[].attributes.subject
Present deep character sketches to bring the "human" side of these workplace stories

# data[].attributes.body
[15 mins; Breakout Groups of 8-10 (or 5?) people each; 2-3 groups working on the same story + character sketch detailing out the back story of this person (woman/ LGBTQIA+/ PWD]

Discussion questions to uncover the underlying motives and context, emotionally -
-what's come as a surprise to you? how is knowing this back story helping you?
-as leaders, how do we get to know the back stories of our teams - is it even needed?
-How am I feeling after hearing this scene?
-How would this person be feeling at this point?

# data[].attributes.headline
2B: ‘Deep Dive into 3 workplace stories’  [DP - ii & iv]

# data[].attributes.subject
2B: ‘Deep Dive into 3 workplace stories’  [DP - ii & iv]

# data[].attributes.body
Participant 'gut punch' moment

# data[].attributes.body
Session Name [Linkage to Design Principle]

# data[].attributes.headline
3B: ‘Discover new perspectives and possibilities’ [DP - ii, iii & iv]

# data[].attributes.subject
3B: ‘Discover new perspectives and possibilities’ [DP - ii, iii & iv]

# data[].attributes.headline
2A: Engage with stories of Inclusion/ Exclusion’ [DP - ii, iv & v]

# data[].attributes.subject
2A: Engage with stories of Inclusion/ Exclusion’ [DP - ii, iv & v]

# data[].attributes.headline
1B: ‘Get inspired’ - purpose of the program & expectations of AMZ global leadership  [DP - i]

# data[].attributes.subject
1B: ‘Get inspired’ - purpose of the program & expectations of AMZ global leadership  [DP - i]

# data[].attributes.headline
1A: ‘Sit up and think’ - eye opening personal reflection exercise [DP - iv]

# data[].attributes.subject
1A: ‘Sit up and think’ - eye opening personal reflection exercise [DP - iv]

# data[].attributes.body
[10 mins; BO Groups Level 2 - further divide each group of 25 into 5 groups of 5]

The groups of 5 fill in "Empathy Map" template for this person they just heard. Map elements to cover:
- Parents, Occupation
- Place and Year of Birth
- Siblings and Other Family Members
- Economic Conditions
- Dreams and Aspirations
- Social Messaging Received from Parents and other influencers
- Career Aspirations
- Work Values
- Influencing Factors in making Career Choices (People and Other factors)

{use empathy map-lite as prework}

# data[].attributes.headline
Appreciative enquiry with external URC volunteers

# data[].attributes.subject
Appreciative enquiry with external URC volunteers

# data[].attributes.body
[15 mins; groups of 25 pax each in Break Out rooms; this time, there will be External URC (woman/ LGBTQIA+/ PWD) in the room; there will be 2 designated interviewers in each group of 25 who will be tasked to interview the External URC, all others to send Q's to the interviewers via Chat/ Menti]

Line of questioning (open ended, appreciative inquiry style):
- Tell us about your family (....parents, siblings, place of birth, year...)
- Tell us about how life was back then (...what was school like, home like...)
- What were your dreams and aspirations back then...
- What did you hear growing up (from your parents, relatives, school teachers, neighbours....) how did it impact your world-view?
- What were your dreams and aspirations regarding your career
- Tell us about your career history (what line of work you chose, why...)
- What did you hear growing up about where to work/ what kind of career to pursue (from your parents, relatives, school teachers, neighbours....) how did it impact your career choices?

# data[].attributes.headline
"We understand background and context - but where is the time to connect, learn about our people... If only we could know more about them?"

# data[].attributes.subject
"We understand background and context - but where is the time to connect, learn about our people... If only we could know more about them?"

# data[].attributes.headline
Virtual Gallery Walk to expose multiple perspectives

# data[].attributes.subject
Virtual Gallery Walk to expose multiple perspectives

# data[].attributes.body
[10+10+10 mins; BO room; 3 Mural walls depicting different perspectives]

1. One or two fresh perspectives to understanding that group - women/ PWDs/ LGBTQIA+
2. A showcase of the possibilities for exponential business leverage/ value by including that group - e.g. Lemon Tree example of PWD inclusion, micro-finance/ factory success stories of women’s workforces etc {Consider bringing in Aradhana?}
3. A play/ movie/ story that shows raw emotion related to that group - create shock and awe - could even be examples of derogatory treatment of the community and how that has conditioned us over time

Create a multi-media experience of 5-7mins in each gallery/ virtual space and add a quick poll/ some other mechanism for the participants in the gallery to express what they are thinking and feeling, or questions/ dilemmas in their mind

# data[].attributes.headline
An expert’s insights on the psycho-socio-cultural, historical context, how this influences us all

# data[].attributes.subject
An expert’s insights on the psycho-socio-cultural, historical context, how this influences us all

# data[].attributes.body
[20 mins; Plenary; Fire-side chat with KP]

Key learning moments/ insights (in conversation/ not in jargon form):
- confirmation bias
- power and privilege/ quasi-caste system in workplace
- micro-aggression at workplace
- AMZ India Stories: these are not only external stories: we have a wall of AMZ stories that are similar to what you just heard in your BO rooms
- impact of access to information in reference groups
- equity v equality debate in the workplace
- workplace identity forms a core to our individual identities

# data[].attributes.headline
"These stories exist - we all know it. In fact, my wife/ sister/ daughter also face this on a daily basis. In my team, I have hired a PWD and everyone is trying their best to make them included.  But as an organization, there is only so much one can do - many of the issues we heard in the back stories are deep rooted in our culture. What to do about it?"

# data[].attributes.subject
"These stories exist - we all know it. In fact, my wife/ sister/ daughter also face this on a daily basis. In my team, I have hired a PWD and everyone is trying their best to make them included.  But as an organization, there is only so much one can do - many of the issues we heard in the back stories are deep rooted in our culture. What to do about it?"

# data[].attributes.headline
Present to them a range of experiences (good and bad) as heard during the FGD's & 1:1 Discovery Sessions

# data[].attributes.subject
Present to them a range of experiences (good and bad) as heard during the FGD's & 1:1 Discovery Sessions

# data[].attributes.body
[15 mins; Plenary]

Present 5-7 scenes from AMZ India (set-up: context, characters, conversation) - a mix of positive AND negative stories;

Plenary discussion to unpack the scene at an experience level, cognitively:
- is this something similar to what we have encountered in the past?
-what are dilemmas we face on a day-to-day basis when dealing with such situations?
-how do such situations play out - what's the impact on the employee and what's the impact on the leader?
-what Day 1 behaviours/ Leadership Principles come at odds when dealing with these scenarios?
- {Learning from Jeff B's video - intentions vs mechanisms.... not coming from bad intent}

# data[].attributes.headline
"So let's get right into it - tell us where the problem is and we can start fixing it. Tell us more about what our Change Catalysts have to say about working at Amazon..."

# data[].attributes.subject
"So let's get right into it - tell us where the problem is and we can start fixing it. Tell us more about what our Change Catalysts have to say about working at Amazon..."

# data[].attributes.headline
This program is an AMZ-first initiative. We are attempting to go deeper from what we have attempted so far, anywhere else in the world. India is a unique market for AMZ - understanding and working through the nuances of diversity and inclusion in India will set us up for success globally. AMZ Global Leadership is looking to learn from us

# data[].attributes.subject
This program is an AMZ-first initiative. We are attempting to go deeper from what we have attempted so far, anywhere else in the world. India is a unique market for AMZ - understanding and working through the nuances of diversity and inclusion in India will set us up for success globally. AMZ Global Leadership is looking to learn from us

# data[].attributes.body
[10 mins; Plenary]

-Talk about shifts (from "metrics-first" to "mindset-first"; from "us and them" to "all of us", etc.)
- Alicia's video message

# data[].attributes.headline
"How does this fit in with AMZ WW strategy?  What is it we are trying to do differently here?"

# data[].attributes.subject
"How does this fit in with AMZ WW strategy?  What is it we are trying to do differently here?"

# data[].attributes.headline
Yes, we have been doing all the right things... In fact, we have some great success stories too! But we need to move from metrics to mindsets

# data[].attributes.subject
Yes, we have been doing all the right things... In fact, we have some great success stories too! But we need to move from metrics to mindsets

# data[].attributes.body
[10 mins; Plenary]

- 1-slide view or infographic on AMZ IN DEI initiatives (story in numbers, diversity focus, metrics, mechanisms, sensitization on unconscious bias, creation of affinity groups etc.) - Include DEI Maturity Model {from awareness.... to thriving}
- Meera Narayan's message (storytelling style to inspire, how amazing it would be if every employee experienced the kind of inclusiveness she did, and the resultant motivation, pride and commitment to Amazon)
- Program Overview - and how this is a partnership journey with Change Catalysts (who they are, how the journey is mirrored for them, how they have nominated themselves and are motivated to be equal partners in the change effort)

# data[].attributes.headline
"At AMZ, we are already doing many things - we have sensitization sessions, we are tracking the hiring numbers, we are making URC-friendly policies... so why do we need to invest another 4 months on this journey?"

# data[].attributes.subject
"At AMZ, we are already doing many things - we have sensitization sessions, we are tracking the hiring numbers, we are making URC-friendly policies... so why do we need to invest another 4 months on this journey?"

# data[].attributes.body
Facilitator Voice

# data[].attributes.body
Participant Voice

# data[].attributes.headline
Inclusion is a complex subject - there is no black or white, has many shades of grey - even among us, we are all bringing in many facets of identity that we may not often recognize or acknowledge

# data[].attributes.subject
Inclusion is a complex subject - there is no black or white, has many shades of grey - even among us, we are all bringing in many facets of identity that we may not often recognize or acknowledge

# data[].attributes.body
[15 mins; Plenary]

Self Reflection Menti/ Wheel of Power & Privilege Exercise ( establish dire need of understanding and practicing inclusiveness and the need for self reflection and change from within)

# data[].attributes.headline
"Why are we talking about inclusion - I already know what it is..."

# data[].attributes.subject
"Why are we talking about inclusion - I already know what it is..."