# data[].attributes.body
Dear Ms. Mikhailova,

I am writing to express my dissatisfaction with microwave I bought online in DNS last Tuesday.

My name is Tamerlan Magomedov, i do like your services and I have not been meeting with any product’s problems until now.

On Tuesday, 12th October, I visited your website to purchase a microwave.  I choose Samsung MS23J5133AT and made an order. Next day I came to pick up the order. Because of Covid I could not come in to the store to check microwaves, I had not QR -code I was sure there is no problems with the order. But nevertheless, I found a problem with microwave’s door, it did not work at all and we could not to open it.

I am disappointed I had no chance to check the microwave before I paid. If I checked this in the store and found the problem, I would choose another one. However, the refund is made, but it has been 5 days since I brought the microwaves back. I would be grateful if you could send my money back as far as it possible.

I look forward to receiving your explanation about refunding.

Yours faithfully.

Mr. T Magomedov

# data[].attributes.body
1. An opening remark
2 The reason for writing
3 Info about writer
4 Problem outline
5 The reason for complaint
6 Call to action
7 Closing remark
8 Full Name

# data[].attributes.body
Dear Sir or Madam,
I was glad to visit your shop for buying an item last week,
and I was really impressed by design of item... but I have to complain about a faulty phone which I purchased there.
My name is Olga Black and I am your VIP customer. I live in Moscow and have been using your items for last 15 years.
On Monday 11 November...
The screen is not responsive enough(PROBLEM)
I would appreciate if you could replace the item or give me a full refund.
I  look forward to hearing from you,
Best regards,

Olga Black

# data[].attributes.body
1. An Opening remark
Dear Sir/Madam
2. The reasonfor writing:
I'm writing to...
3. Intro about yourself/type of customer/profile
4.  Description of a problem/where/when etc..(short story what happened)
5. The reason of complaint
6. call to action(what i want to get.../the best solution from my point of view..)
7. a closing remark
8. Full name