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Average ticket cycle-time for BW is too long for corrections/evolutions (4-5 months)

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CGI BW resources should be specialized by SL to gain functional expertise

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Plan to migrate existing models to Hana?

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FUNCTIONAL KNOWLEDGE CGI REP COORDINATOR

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FUNCTIONAL KNOWLEDGE CGI REP COORDINATOR

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Improve functional knowledge and effective communication to user. Most of the time it is purely technical

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It is not user friendly ie
not self explanatory

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Guidelines for reporting

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CGI does not read tickets and never understand what is requested;
- Perhaps because the same ticket is managed by more than one CGI guy ?
- Seems that CGI developpers have lack of technical knowledge

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(wiki)

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Overview on technical part of BW (for reporting leaders).

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CGI is not respecting what was agreed:   oriented/specialized resources (too much rotation without KT)

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https://www.tableau.com/about/press-releases/2019/salesforce-completes-acquisition-tableau

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what is the roadmap about the sharing data with BW (Transfer price etc)

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Some query are not working well in hana.

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Need of a solution for users working with big database

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Need of a solution for users working with big database

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Take too much time. follow strictly the requests without advanced expertise or suggestions

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too many issues after updates

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Would be great if we can have more data up to date (semiannually ?)

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For Data not coming from SAP, Knowledge of inputs / outputs Applications

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working on the same ticket (it happens that the same ticket has been "touched" by 3 or 4 Techno agents which is not helping)

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Specialize CGI Techno BW agents by SL/application

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Specialize CGI Techno BW agents by SL/application

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To gain technical/functional knowledge and sensitivity to the different topics

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Have a dedicated resource in CGI who can take in charge simple tickets that can be solved quickly.

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Separation of "small fixes" to more structural changes, to ensure quick fixes are done very quickly

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Review of existing structures of data inside BW.

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should run in parallel to allow appropriate testing of changes. Today we have to "pray" before moving something to production, causing new issues that need re-work, and impact on users. We must be able to run "real-life" testing in a separate environment because today we are testing in production

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Understand more how CGI India team organize their working day and what is the blocking point to go faster

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Have a dedicated resource in Solvay who can take in charge simple tickets that can be solved quickly.
Some years ago,  key users were authorised to query designer ....

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Share same KPIs with CGI - Solvay that can be reviewed during weekly meeting

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Share same KPIs with CGI - Solvay that can be reviewed during weekly meeting

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use existing freshdesk & solman dashboard

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use existing freshdesk & solman dashboard

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Marie-Line to present us existing dashboard in QV