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Video Link : https://youtu.be/p2ERxAFi4P4

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BMC for future business, Glamping Park

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SIEP 3 : DAILY LOG AT D'GETING BEACH RESORT

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SIEP 3 : DAILY LOG AT D'GETING BEACH RESORT

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1. 8.30 am - Today was my first day at D'Geting Beach Resort. When I arrived at the resort, I was greeted by Farah, who also from UMK and currently doing her SIEP 2. We talked for awhile and she showed me around the office.
2. 9.30 am - I met with Ika, permanent staff at the resort. She explained about the booking system, rules and regulations at the premise and gave few tips on how to entertain walk-in guest or via phone/whatsapp.
3. 10.30 am - Since there were no customers, I took a walk around the resort to get familiar with the new workplace. I get acquainted with housekeeping staffs, Sah and Mimi and also other staff members of the resort.
4. 11.30 am - I got to meet the owner of the resort, Madam Rosliza or Kak Za for first day morning briefing. She told me about herself and the resort background.
5. Lunch break with the staffs
6. 2.30 pm - I followed housekeeping staff to clean up the rooms and they showed me on how to prepare the bed, arrange the amenities and handling the store items for housekeeping work.
7. 4.30 pm - Back to the receptionist area and helped to arrange groceries item at the mini market.
8. 5.30 pm - Work end.

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1. 8.30 am - After arrived at the resort, I started to clean up inside the office and in front of the receptionist area.
2. 9.30 am - Monitoring the booking system and study on the package especially the price of each room available at the resort. There were eight types of room available at the resort: Standard, Deluxe, Cabin View, Shera View A, B, C, Shera Suite and Orange House.
3. 11.00 am - Accompany housekeeping staffs to clean up the room at Cabin View, Standard and Deluxe.
4. Lunch Break
5. 2.30 pm - Arranging groceries items at the mini mart.
6. 3.00 pm - Continue helping housekeeping staffs clean up room after guest had check-out.
7. 5.30 pm - Work end.

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1. 8.30 am - Started work with clean up the office area and in front of the receptionist area.
2. 9.00 am - Arrange the pamplets at the counter and check whatsapp web for any enquiries from customers.
3. 10.00 am - Together with housekeeping staffs, we clean and make up room for Shera View and Cabin View room.
4. 12.30 am - Learn how to manage the machine at mini mart and arrange the items.
5. Lunch break.
6. 3.00 pm - Help staff prepared the telematch items for customer's booking. Stayed at the reception area and entertain walk-in guests that want to pay for swimming pool.
7. 5.30 pm - Work end.

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1. 8.30 am - Come to work and clean up the area of the premise.
2. 10.00 am - Stayed at the reception counter to entertain guests for mini mart and also walk-in guests.
3. 11.00 am - Managing the booking system and updating any new booking.
4. Lunch break
5. 3.00 pm - Housekeeping work. Ensuring all room were clean and making sure all the amenities available.
6. 4.00 pm - Continue doing housekeeping work and together with staffs, clean up for Standard room.
7. 5.30 pm - Work end for today.

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1. 8.30 am - Like any other morning routine, firstly was to clean up the office area inside and outside.
2. 10.00 am - Together with the staffs, checked the rooms first before guests check-in at 2.30 pm.
3. 12.30 am - Housekeeping activities after the guests had check-out.
4. Lunch break.
5. 2.30 pm - Work at the reception area, handling booking, take care of mini mart groceries and entertain guest check-in.
6. 5.30 pm - End of work.

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1. 8.30 am - Work start with cleaning up the workplace.
2. 9.00 am - For today, I worked at the reception area as the staff is on holiday. I checked the whatsapp web if there was any message from customers.
3. 10.30 am - Monitoring the booking system, entertaining enquiries from call-in guest and walk-in guest regarding the available date, room types and the prices.
4. Lunch break
5. 2.00 pm - Informed housekeeping staffs regarding which rooms to be clean up after the guests had check-in or check-out.
6. 4.00 pm -  Working at the reception area and handling the transaction of the mini mart.
7. 6.00 pm - End of today's work.

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1. 9.00 am - As usual, starts working by cleaning up the area of workplace.
2. 9.30 am - Managing the guest's booking in the system, entertain guest via phone regarding the room availability, price and capacity.
3. Lunch break
4. 3.00 pm - Replying guest's whats app accordingly and send the package information to guest together with picture of each room type.
5. 4.00 pm - Entertain walk-in guest especially kids who want to use swimming pool.
6. 6.00 pm - Work end for today.

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1. 8.30 am - Clean at the workplace area.
2. 9.00 am - Entertain walk-in guests regarding package price, check on system which date is available and key-in the details in the system.
3. 11.00 am - Booking for guest via phone/whats app and updating the system.
4. Lunch break.
5. 2.30 pm - Replying the whats app from guest, attached the the package and the room's picture. Answering all the guest's questions regarding the room package.
6. 5.30 pm - End of today's work.

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1. 8.30 am - Cleaning activities such as sweeping around the workplace.
2. 9.30 am - Monitoring the booking system, updating the information to housekeeping staffs.
3. 11.00 am - Helping to sweeping around the coridor of the building as there are not many work to be done today. Usually in weekday, it is not as busy during the weekend.
4. Lunch break.
5. 3.00 pm - Together with the resort's staffs,  clean up round the area of the resort.
6. 5.30 pm - End of work.

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1. 9.00 am - Start working with clean up the workplace area.
2. 10.00 am - Stay at the reception area to monitor booking system, handle call/ whats app from customer. Updating the booking system and managing the cash machine at mini mart.
3. Lunch break.
4. 3.00 pm - Do housekeeping activities after guest check-out, such as washing the toilet, making the bed, make sure the room is clean and smell nice.
5. 5.00 pm - Meeting with supervisor and owner of the resort, Kak Za for the last sharing session as today is the last day of my SIEP 3.
** Working here at the resort gave me a new experience and has widen my knowledge about tourism/ hospitality industry. I met a lot of people that are so kind and willing to share their experience with me. For that, I am deeply grateful for having this opportunity to learn a lot of things. Thank you.
** After doing my SIEP (1, 2 & 3) and learned about entrepreneurship and tourism courses at UMK for the past 3 years, I have an idea to start up my own recreation park which is glamping park in Kelantan. Thus, I will presenting the BMC based on the business that I would like to do in the future.