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I think what would have enhanced this response was to mention the leadership skills you developed as well under a stressful situation, give yourself some more credit!

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Q: Describe a time when you had to calm an anxious patient. How did you handle the situation?

Response: I had a pediatric patient who was in a car accident. His parents were badly injured and being treated elsewhere, leaving him scared and anxious. (Situation)

My goal was to keep him calm, gain his trust, and obtain high-quality images for the doctor. (Task)

I introduced myself, got down to his level, and spoke in a reassuring voice using simple terms. I praised his bravery and used stickers as positive reinforcement. (Action)

As a result, he relaxed, cooperated fully, and I was able to capture clear images efficiently, ensuring the doctor had what was needed for treatment. (Result)

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Give an example of a time you had to adapt to a new work environment:

A time when I had to adapt to a different working environment was the time I was transferred to a different clinical site. I discovered that they used GE instead of Siemens, and they performed their fluoroscopy studies very differently than how the previous clinical site did. Before I jumped into any procedures, I asked the other techs and students to show me how to work the equipment and to demonstrate the fluoroscopic procedures in order. I remained to ask questions about what steps to take and how to to perform different procedures that way I would have a better understanding of their routine. Once I learned how to properly use the GE equipment and the fluoroscopy procedures, I was able to change into the new clinical site’s routine. The techs that assisted me said I pick up information fast and can adapt very quickly to any new environment. Since then, I was able to teach the procedures and the GE equipment to incoming students and techs.

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1. Describe a time when you had to assist a fellow student or coworker who was struggling with a task. What did you do?

During my time at clinical, I had a patient enter the radiology department for a post-op foot x-ray. The patient had just undergone both a left foot surgery, and a left hip surgery. For this exam, this patient was required to lay on their left side to obtain a lateral projection, as well as sit harshly on the x-ray table for the AP and Oblique projections. With the double surgeries the patient had undergone, she was unable to rotate as needed. The tech I was working with was at a clinic and was not used to doing trauma patients. I utilized what I had learned from a busy

hospital by using sponges to prop up her foot to obtain an AP and Oblique projection and tube angulation to obtain the lateral projection. By doing so, all projections that were required were effectively obtained without causing harm to the patient. In this specific case, the tech was stressed about doing the exam, and my knowledge on trauma patients helped ease the situation.

The tech also mentioned she was glad I was able to think quickly to solve the issue. The ability of applying what you are confident in and another being less confident in can help boost teamwork among the department.

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1. Describe a time when you had to assist a fellow student or coworker who was struggling with a task. What did you do?

While on shift with another student, we were called to the ER for a trauma elbow X-ray. When we arrived, we quickly realized that the patient had limited mobility, making it difficult to perform some of the required positioning, especially for the lateral oblique view. The other student wasn’t sure how to proceed, and I saw an opportunity to help the other student learn a new technique. This resulted in collaboration and better communication and helped me develop those soft skills!

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1. Give an example of when you took initiative to improve a process or assist a patient beyond what was expected.

Revised Answer: There was an instance where I was about to be off the clock, and I noticed an older lady in a wheelchair sitting out in the hallway. I walked up to her and asked her if she was needing some help with anything, and she said she was needing to go get something from medical records. I offered to take her down there, and she said yes that would be great. I told her it was no problem and that I was glad I could help her out. I took her downstairs and once we came back up she thanked me again and again and I told her it’s really no problem, I was about to be off anyways. If it was my grandma sitting there I would have wanted someone to help her, I tend to put that into perspective when I’m taking care of patients. I think to myself how would I want to be treated or how would I want my family treated and I tend to put others needs before my own.

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Describe a time when you had to calm an anxious patient. How did you handle the situation?

One day I was doing a shoulder arthrogram and the patient was a young 20 year old girl who was very nervous. She had not been communicated with prior to the exam and was not aware of what would be taking place. Once she was up on the table and ready she started crying and having a panic attack. My role in the situation would be to keep the patient as calm as possible, but also still being available to the radiologist. I stood behind the radiologist and waved at her with a clipboard trying to give her some air to calm the panic/anxiety attack. I also talked to her and tried to distract her and before she knew it the exam was over. I had asked her if she had any animals or about anything random that would pop into my head that was a comfortable topic. I just had to put forth a little more effort with this patient to ensure comfortability. After this exam, with my future patients I could notice some signs of the panic settling in with them. I learned to start talking the patient off the cliff faster each time it occurred. With being able to notice the signs and have some more background, it made anxious patients much easier to work with for me.

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Tell me about a time when you struggled with a particular skill or concept in radiography. How did you improve?

When we were in the beginning of clinicals I had the hardest time doing lateral knees and getting the condyles superimposed, and I always had repeats. So to help I went with multiple different techs so that I could learn what techniques and tricks they used until I had a tech show me that I could make sure the patients hips are straight and then look at the foot on the side that I’m x-raying to see that it’s straight and the heel or toes aren’t tilted up, then being able to make adjustments from there. One of the other techs I would go with often thought it was pretty cool because they hadn’t seen it done that way and my repeat rate dropped drastically.

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1. Tell me about a time when you had to handle a stressful situation in a calm and professional manner.

During one of my clinical experiences- A patient was being seen for a lung biopsy. This was an outpatient procedure and was expected to go smoothly. During the procedure the patient experienced a hemothorax and started to code on the table. As a student- I had no experience in this situation but I knew I had to stay calm and do what was asked of me. Instead of standing there and looking lost, I asked the techs what I could do to help them. Asking these questions during that code has now prepared me for the next one and I will know how to help assist.

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Give an example of a time when you had to handle a difficult or non-compliant patient. What did you do?

During work I was doing morning run which is getting labs on all the patients before the doctors come in the morning. This one particular patient was mad and complaining about lab always needing blood and didnt want it done because she was a hard stick even though the nurse in there told her how important it was. I ended up talking with the patient and letting her know that it was the doctor ordering these labs and its to make sure what they’re doing is working and if I could just have a quick look and if I couldn’t find anything I wouldn’t try or if I did I would only try one time. She ended up agreeing to that and so to help me find a vein I turned the bright light on and I learned a trick from my supervisor by using the superficial veins and that helped me get her on the first try. She was happy that I was able to get her while also being surprised since she’s a hard stick and if they needed blood again that I am the one to do it. In situations like those I try to come to a place of understanding that being stuck isn’t the greatest experience especially with being a hard stick so I want to have compassion for these types of people. While also learning certain tips from people like my supervisor has helped me because I am usually very accurate when getting labs so that in turn helps the patients.

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Give an example of a time when you had to take responsibility for a mistake. How did you handle it?

One example of when I had to take responsibility for a mistake was when I was preparing the lidocaine and contrast for an arthrogram and forgot which syringe was which. I was terrified to tell Joel, the RPA, because he likes to have everything a certain way so that the exam can proceed efficiently. More than that, it is crucial for the patient to receive the lidocaine before the contrast to mitigate their discomfort during the procedure. I thought Joel was going to be furious with me, and I honestly stood in the room for a little bit and tried to come up with a solution that did not involve him finding out what I had done. Ultimately, there was no other outcome, so I had to own up to it and tell him. I apologized profusely and told him once he came to do the exam. Luckily, he was not angry, and he actually thought it was funny that I was freaking out so much because there was an easy fix. He just put one of them under fluoro, as the contrast is the only one that would have shown up, and that was how he figured out which one was which. This experience helped me gain some confidence in owning up to my mistakes. Moving forward, I would make sure to color code the caps of the syringes in a way that Joel and I understood, and made sure the lidocaine was capped before preparing the contrast so we could avoid another mix-up.

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1. Give an example of a time when you had to take responsibility for a mistake. How did you handle it?

REVISED RESPONSE:  I was bring patients into the waiting area in the department and put them in the wrong room and their paperwork in the other room. I was new to the facility and was aware of how the workflow was with the department. The control tech was upset with me and I told the tech that I placed the patients there and the paperwork in the wrong box and that I would make sure I did it correctly in the future. I asked the control tech how they wanted the patients and paperwork to be placed to be more efficient and that if there were anything else I needed to be aware of to prevent any further mistakes. But I took responsibility so the tech was not upset at the others that were bringing patients back.  The control gave me a few more things that they did specifically on their shift that they do differently than the other shifts, like when they set the room up for the next patient. She told me that she appreciated me stepping up and taken responsibility.

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I had a younger patient who would not sit still and was scared of the equipment. I explained that I was going to take a picture of his bones with my cool camera. I  showed him the light and let him touch it to see it was not going to hurt. I stuck a sticker on the bucky so he had something to look at while I took the exposure. I didn't get him all the way calm down but enough to take the exposure. The exposure came out pretty well, I got all the anatomy we needed so no repeats. I told the patient I was all done and asked if he was ready to see it. He said it did not hurt and was not that bad. He thought the x-ray was cool and was not going to be scared next time. Next time I have a child, I will get to their level, talk to them and explain in a way they will understand about what is going on.

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Give an example of when you had to adapt to different working styles in a clinical setting.

I had to adapt to a different working style when I was moved to a different clinical site my second semester of clinicals. I was moved to a facility that had completely different equipment and there was a lot more staff. The equipment and environment were completely new to me. I had to not only learn to work with completely new equipment but also with a lot more people. I was honest with the techs and told them I had never worked with equipment like theirs. They gave a quick rundown of everything, and I was able to catch on pretty quickly after seeing them use the equipment. Seeing them work together in showing me how to operate the equipment also helped me become confident in working alongside each of them. The next time I moved sites i was much more confident in myself and knew I'd be able to adapt to the new equipment and environment.

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Q. Describe a time when you had to adapt to an unexpected situation in a radiology department.

Response: A specific unexpected situation I can recall was during a BE exam. I set the room up and then went to get the patient. Once I called her name, I realized that I was uninformed that this patient was blind, and mostly deaf. This was very shocking to find out at the moment, but we proceeded with the exam. It was difficult to inform the patient about the procedure, so I had to speak louder than I normally do in order to get my message across. I held her hand, which helped get her attention and made it easier to communicate with the patient. I stayed by her side and assisted her with getting changed, getting on the exam table, and helped during the aftermath of the exam. After the exam, the tech that was with me during the exam expressed that she was proud of how I handled the situation, and happy that I was there to assist with the exam. This experience showed me how important patient communication is to our profession.

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your response was good! Definitely demonstrated the STAR method within the whole response and answered the question that was being asked :)

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I like how you tried to calm the patient and how you explained what you did to try and calm them.

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I believe that she described her actions very well. She explained how she helped the patient out and how she would feel if it was her own, relating it to herself.

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I like your response and how you handled the situation with the patient. I know how it feels to be the patient that’s a hard stick and really respect that you only try once and then if you don’t get it you move on. I feel like that would really calm the patient.

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Good response. relating yourself to the patient and her needs

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Peyton's response was very articulated and was easy to digest, especially with her application of the STAR method. It was very detailed and had great explanations!

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Your response was sweet! I think the biggest strength of this response is that it shows the extra effort you put into patient care.

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I think you applied the STAR method well. You employed good patient care skills with assisting the patient which is important in health care!

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Annalise’s response was very strong in how she took a tough and unexpected situation and used her communication skills to get through it.

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I think Andrea did a good job demonstrating the STAR method and explaining how she calmed the patient and helped them to where they wouldn't be as scared next time they had to come for an x-ray.

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I like how you talked with the patient instead of giving up on her and giving her an attitude like a lot of people in the health care field like to do. Compassion goes a long way with patients and helps make their stay better! I also believe it helps with the healing process!

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I like you tried different ways and found the one that works. You kept going till you got it right. good job on using the star method.

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I like how you took accountability for what you did and didn’t try to hide it. And you demonstrated the STAR method within the whole response and go to the point without over explaining too much.

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I like your response. I would have done the same thing, and would have been freaking out too. It’s a good thing you told him though and it ended up being a simple fix.

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Overall the question with the response was fairly detailed and hit every aspect of the STAR method. i’d hire you

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Peyton's response needs no improvement, her application of the STAR method is well executed!

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The STAR method was used effectively and answered all the key points!

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maybe leave out that you was about to be off shift and been happy to help

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You did a good job communicating with the child during their exam and applying what we learned from patient care. Taking the time to calm them down, makes the exam an easier process for the tech and also reassures the patient for future visits.

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I don't believe in this response that Ryleigh needs any improvement. She explained her action and the result very well!

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Your response was great! Your usage of the star method made your response easy to follow and was very thorough!

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very good response and above and beyond to help a patient

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Great response! I liked how closely your response follows the STAR method. The response leaves us with a clear picture of the situation and how it benefited you moving forward.

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Break up the explanation a little more

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Great Response! it was greatly detailed of the action and the task that was at hand. You demonstrated how to take the responsibility in a professional manner, espically when the control tech was upset. this also demonstrated you can handle uncomfortable conflicts as well.

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Hannah- I think this is a great idea when learning new skills. I have had the same experience but with lateral spines and it helped me as well when I asked a tech to show me! its good to ask for help.

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I think you did a great job at easing the patients fear just a little. I tend to do the same thing with kids and usually bribe them with stickers at the end! It definitely does help to get down on their level to talk to them as well!

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Your response was good, you demonstrated the STAR method well and listed how you would use this experience to complete future exams with children.

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I like how you clearly explained your role in the situation and talked about how you tried to distract the patient by asking questions to try and help take her mind off of what was happening during the exam.

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I think one thing you could add to maybe improve the response is just to include why this situation is relevant to your role as a radiographer. Tell how the skills you demonstrated will be applied in future work environments or what you learned.

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I think what would have enhanced this response was to give a little more detail on the end, on what the control tech thinks of you now that you have corrected yourself the first time. Did they say you adapted quickly to mistakes? Did they say they were impressed by your work flow? hype yourself up!

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Chandra’s response was very strong in that it showed her taking accountability for her actions despite her fear.

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I like the way you used the start method.

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Your response is great! I like how to the point you were when explaining the situation. I also think it is cool how ready you were to help another student learn.

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Overall the details were well explained and hit all the aspects of the STAR method. you showed within the response you are professional in every situation and can adapt quickly to mistakes. i’d hire you as well

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I think you demonstrated really good patient care with this patient. You gave the situation, what was needed of you, how you addressed it and how the patient reacted. I do not think this would area would need improvement.

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I think one way to possibly improve your response could to be to describe how you helped the other student. Maybe give an example of how you taught them the technique.

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You demonstrated the STAR method very well! It can be hard to know how to calm an anxious patient but you stepped up and explained it great on what you did to calm her down.

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I think Madison did a good job demonstrating the STAR method and pointing out how this helped her deal with anxious patients in the future.

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I think she did a great job with her answer. Given the situation, I think she dealt with it really well and did a really good job at making the patient feel comfortable.

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Your response was great and followed the STAR method closely! Great problem-solving skills!

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Overall, I think Andrea demonstrated a good attitude when dealing with an upset child. She remained calm and helped the child understand, which helped her easily get the exam completed effectively.

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I like your response, it sounded great!

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I think she did a great job at easing that patients fears, but next time also may try getting down on their level just to help.

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Demonstrated the STAR method accurately and took accountability which is a good thing to have.

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If I had to say an area of improvement for this response, I would suggest providing some more details about how you assisted the fellow student. But I think you did great!

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stated your situation and your level of knowledge to help and the steps you took to be help and learn from the situation. good response.

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Ryleigh did a good job demonstrating patient care and compassion to this patient who was in need. She thoroughly explained what the situation was and how it was dealt with as well as the outcome of the patient.

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I don’t think there is anything that needs to be improved, the response meets all the star method criteria.

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I liked your response and went through each step accurately and even gave me ideas on what to say or do in those situations too.

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Overall she did a great job. Sometimes kids are pretty difficult to get an X-ray. I think she handled the situation well letting them see that it’s just a light and it’s not going to hurt them.

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My final thoughts are that your response reflects very well on your character and patient care. I think experiences like the one you had are valuable and often overlooked as being important to our jobs as radiographers. We have to remember that little things can go a long way in ensuring our patients receive quality care. Great job!

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I honestly do not see anything that needs to be improved on your response.

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Overall, I think Peyton is a great writer, especially with her ability to apply the STAR method in her response. She will be a perfect candidate at any job site!

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You explained the situation well, how you helped and stayed calm.

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Overall great job. She handled this situation very professionally.

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I do not think that annalise's response needs any improvement! she hit all the points and was great at explaining

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I didn't see any improvements that needed to be made. good response coving start to finish with your answer.

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I think you did a good job explaining what you did to help calm the patient, I think that next time try getting on the child's level to make them feel more relaxed.

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I liked how showed that despite her mix a solution was found, and everything was resolved.

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This response followed all of the points in the star method. It was detailed and to the point. I see no improvement that needs to be made, it is a very good response.

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Shows a good example of staying calm in a chaotic situation and used it as a learning situation.

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I feel that your response is very strong and conveys important details in a concise way. It is descriptive without being too wordy and provides a clear depiction of your experience. I think it would work well in an actual interview. Great work!

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I think the way you handled the situation was very good. Not sure what I would have done different. explained very well

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I think Sabriah's response was great! She showed an ability to apply the STAR method to any interview question she is asked.

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I think you explained your response very well. From start to finish. you never complained or threw yourself under the bus

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Great job on using the star method, great job on handling that situation.

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I do not think Peyton needed any improvement with her response! It was articulated well!

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I think you are going to make a great Rad Tech and anyone that hires you is going to be very grateful they did. I can tell you really care for your patients.

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Overall, peyton's response was great and well thought out!

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I think its great that you ask for help when you know you can improve in certain areas. Keep up the good work and all your x-rays are going to be flawless.

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overall Annalise did a really good job at conveying her message, and she followed the star method closely!

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Overall, Annalise had a great response. I really like how she was able to use her communication skills to help the patient, despite being unaware of the patient’s situation at the start

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While in clinic rotation I found myself struggling with getting a good pelvis image

consistently, would go back to my book and to check the steps again and when I continued to

struggle I simply asked each tech that I worked with when we would perform that particular

exam what their trick was to always get a good image, so after asking I now have a few tricks up

my sleeve to ensure that I can get a good image each time, I have learned over the years if you

don't know something or if you struggle with something, just simply ask someone for help.

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1. Describe a time when you had to calm an anxious patient. How did you handle the situation?

I had a patient who was about 4 years old. I was lucky enough that he reminded me so much of my son, that was the same age, so I used that to my advantage. The little boy was so scared, nervous, and didn't want to leave his mothers side. So I got down to his level and talked to him calmly and showed him how to do all the things, and promised him stickers if he was good. First I had him go stand by my wall bucky. At first he didn't want to, but once he saw me standing there and nothing was hurting me, he gave it a try. The next thing after I positioned him I needed him to hold his breath so we both acted like we were going underwater and held our breath. While we were in the middle of our game, I made the exposure. Once he saw that the light and taking a picture didn't hurt, he was so much more understanding of what he needed to do. The little boy did so well that his mother didn't even have to help out; she just stood by me. After the x-rays were done and as promised, I let him pick out all the stickers he wanted, and he left extremely happy, feeling like a big boy.

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You explained the situation well, I also enjoyed the fact that you weren't afraid to ask for help.

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I think that you done very well with sticking with the star method. I dont have any feedback on what should be changed.

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I think that you done well with the star method. only response i would have is that i would also like to know the tricks.

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I loved all the details of the challange that you had. i think you done a very great job at explaining the situation and wrapping up the response and a very well timely manner.

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you explained the situation well. I think the way you wasnt afraid to ask for help and that you learned from it. completed the star method response.

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Situation:

During my second semester of clinicals, I was relocated to a different clinical site that had completely different equipment and a significantly larger staff than I was accustomed to. The new environment and unfamiliar tools posed a challenge, as I had never worked with this type of equipment before.

Task:

My responsibility was to quickly adapt to the new equipment and workflow while effectively collaborating with a larger team to ensure smooth clinical operations.

Action:

To overcome this challenge, I was upfront with the technicians and communicated that I had never worked with their specific equipment before. They provided me with a brief but comprehensive rundown of how it operated. I observed them closely as they used the equipment and quickly caught on through hands-on experience. Additionally, watching the team collaborate to teach me the process helped me build confidence in both using the equipment and working alongside them.

Result:

As a result, I was able to adapt quickly and efficiently to the new clinical setting. This experience not only strengthened my ability to learn new systems but also boosted my confidence in adapting to different environments. When I transitioned to another clinical site later on, I felt much more prepared and self-assured in my ability to adjust to new equipment and team dynamics.

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Describe a time when you had to assist a fellow student or coworker who was struggling with a task. What did you do?

Situation: While on shift with another student, we were called to the ER to perform a trauma elbow X-ray.

Task: We needed to complete a series of X-rays, including the lateral oblique view, but the patient had limited mobility, which made proper positioning difficult.

Action: Recognizing the challenge, I took the initiative to guide my peer on an alternative technique for positioning the patient safely. I communicated clearly with both the patient and my colleague, explaining each step of the process.

Result: As a result, we successfully completed the X-ray with the correct positioning, and my colleague gained new skills and confidence in handling similar situations. This experience helped improve our teamwork, collaboration, and communication, and it also enhanced my soft skills in a real-world setting.

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Situation:
During my clinical rotation in the radiology department, I was working with a patient who had recently undergone both left foot and left hip surgeries. She was scheduled for a post-operative x-ray.

Task:
The challenge was to perform the necessary x-ray projections—lateral, AP, and Oblique—despite the patient’s limited mobility due to her double surgeries. She was unable to rotate or reposition herself as needed for the exam.

Action:
The technologist I was working with was unfamiliar with trauma patients and was struggling to adjust the procedure for this specific case. Drawing on my experience from a busy hospital setting, I suggested using sponges to prop up the patient’s foot, allowing us to obtain the AP and Oblique projections more comfortably. Additionally, I adjusted the tube angulation to obtain the lateral projection without causing any discomfort or harm to the patient.

Result:
By applying these adjustments, we were able to successfully complete all required projections, ensuring the patient’s comfort and safety. The images were clear, and the exam was completed efficiently, which also helped the technologist gain a better understanding of how to handle similar trauma cases in the future.

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Here’s a revision of your answer using the STAR method:

Situation:

I was performing a shoulder arthrogram on a 20-year-old patient who was very anxious. She had not been informed beforehand about the procedure, which led to her becoming overwhelmed with fear as the exam began. She started crying and had a panic attack once she was on the table.

Task:

My responsibility was to keep the patient calm and alleviate her anxiety, while still being available to assist the radiologist during the procedure.

Action:

To calm her down, I first positioned myself behind the radiologist, trying to create a sense of distance from the exam while still being present. I used a clipboard to help create airflow, and I engaged in conversation with her. I asked about her pets and other light-hearted topics to distract her and provide comfort. I made sure to remain patient and calm, focusing on her emotional needs throughout the process.

Result:

The patient’s anxiety gradually eased, and the exam was completed successfully. From this experience, I became more attuned to signs of anxiety in future patients. I started using the skills I developed—like engaging in conversation earlier in the process and offering reassurance—to reduce panic more effectively. This proactive approach made it easier for me to work with anxious patients moving forward.