# data[].attributes.body
Watching human reaction not getting lost in beaucracy

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External training courses
Experienced staff
Through own experiences

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Getting it wrong and learning from it

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Skills being pasted down from staff.
Made mistakes.

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From others, training, policies and procedures

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Training, experience, practice

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Making mistakes

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Research

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Other work colleagues and managers

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Real world experience

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Previous employment and experiences.

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Formal training and through experience

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Previous employment and professional learning in that field

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Training & courses

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Practice

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Experience

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Trevor

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Training and courses

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Time and exposure