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Warranty management is a crucial aspect of any manufacturing business. 

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Here's how warranty management software can help manufacturers

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Here's how warranty management software can help manufacturers

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With the advancement of technology, manufacturers are now turning towards warranty management software to streamline their warranty processes and gain a competitive edge in the market. Read this blog to know “How warranty management software can help manufacturers?”

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Warranty management is a crucial aspect of any manufacturing business. It not only helps in ensuring customer satisfaction but also helps in reducing costs and improving overall business efficiency.

With the advancement of technology, manufacturers are now turning towards warranty management software to streamline their warranty processes and gain a competitive edge in the market.

Warranty management software, such as NeuroWarranty, helps manufacturers in several ways. Firstly, it helps in automating the warranty claim process.

This eliminates the need for manual paperwork and reduces the chances of errors. Manufacturers can easily track and manage warranty claims, ensuring that they are processed and resolved efficiently.

With NeuroWarranty, manufacturers can easily create and manage warranty claims, assign them to the relevant team members, track the progress of the claims, and even set up automated notifications for claim status updates.

This not only improves the speed and efficiency of the claim process but also ensures that all claims are handled in a timely and professional manner.

But how can you choose an effective warranty management software that suits your business needs? Read this blog to find out the top 5 warranty management software going into 2023.

Secondly, the software also helps in tracking warranty expiration dates. This allows manufacturers to proactively inform customers of approaching expiration dates and offer them options for renewing or upgrading their warranties.

This helps in increasing customer retention and sales. With NeuroWarranty, manufacturers can easily set up automated notifications for upcoming warranty expiration dates, making it easy to stay on top of the warranty expiration dates of their products.

This not only helps in increasing customer retention but also helps in identifying new sales opportunities.

Thirdly, warranty management software also helps in improving customer service. With all warranty-related information easily accessible in one place, manufacturers can quickly and efficiently resolve customer complaints and queries.

This improves customer satisfaction and helps in building a positive reputation for the business. With NeuroWarranty, manufacturers can easily access all warranty-related information, such as customer details, product information, and claim history, in one centralized location. This makes it easy to resolve customer complaints and queries in a timely and professional manner.

Fourthly, the software also helps in reducing costs. With efficient warranty management, manufacturers can reduce the number of warranty claims and avoid paying out unnecessary costs.

This improves overall profitability and helps in maintaining a healthy bottom line. With NeuroWarranty, manufacturers can easily track and analyze warranty-related data, such as claim costs and warranty expiration dates, to identify patterns and trends. This can help in identifying common issues, improving product design, and reducing costs.

Finally, warranty management software also provides valuable insights and analytics. Manufacturers can easily track warranty-related data and use it to identify patterns and trends. This can help in identifying common issues, improving product design, and reducing costs.

With NeuroWarranty, manufacturers can easily access real-time data and analytics on their warranty management process, such as claim costs, warranty expiration dates, and customer satisfaction levels. This allows manufacturers to make data-driven decisions and improve their warranty management process.

In conclusion, warranty management software is a valuable tool for manufacturers. It not only helps in automating the warranty claim process but also helps in tracking warranty expiration dates, improving customer service, reducing costs and providing valuable insights and analytics.

​ NeuroWarranty is a leading warranty management software that can help manufacturers streamline their warranty processes and gain a competitive edge in the market.

With its robust features and user-friendly interface, NeuroWarranty can help manufacturers improve the speed and efficiency of their warranty claim process, increase customer retention, and make data-driven decisions to improve their warranty management process.

If you are a manufacturer looking to improve your warranty management process, we recommend you to give NeuroWarranty a try. Sign up for a free trial today and see how it can help take your business to the next level.

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Here's how warranty management software can help manufacturers

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Warranty management is a crucial aspect of any manufacturing business. It not only helps in ensuring customer satisfaction but also helps in reducing costs and improving overall business efficiency. With the advancement of technology, manufacturers are now turning towards warranty management software to streamline their warranty processes and gain a competitive edge in the market.

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QR code warranty solutions have revolutionized the way businesses track and manage warranties.

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How QR code warranty solutions can enhance customer engagement | Warranty Management

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How QR code warranty solutions can enhance customer engagement | Warranty Management

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In this blog post, we will explore the various ways in which QR code warranty solutions can enhance customer engagement and how businesses can use these solutions to improve customer satisfaction. Take a look:

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QR code warranty solutions have revolutionized the way businesses track and manage warranties. These solutions use QR codes to provide customers with easy access to the warranty information and make it more convenient for them to make warranty claims, ultimately enhancing customer engagement. In this blog post, we will explore the various ways in which QR code warranty solutions can enhance customer engagement and how businesses can use these solutions to improve customer satisfaction.

​ Easy Access to Warranty Information

One of the most significant ways QR code warranty solutions can enhance customer engagement is by providing customers with easy access to warranty information. With a traditional warranty, customers may have to dig through paperwork or contact customer service to find information about the terms of the warranty, the duration of the warranty, and the process for making a claim. This can be a frustrating and time-consuming process for customers. However, with a QR code warranty solution, customers can simply scan the QR code on the product and access all the relevant warranty information instantly. This can be a major convenience for customers, as they don't have to waste time searching for the information they need. They can access the warranty information on their own time, and at their own convenience, whether it's at the time of purchase or months after.

Convenient Way to Make Warranty Claims

Another way QR code warranty solutions can enhance customer engagement is by providing customers with a more convenient way to make warranty claims. With traditional warranty systems, customers may have to mail in a claim form or contact customer service to initiate a claim. This can be a long and tedious process, often involving multiple phone calls and emails. Customers may also have to provide proof of purchase and other documentation, which can be lost or difficult to find. With a QR code warranty solution, customers can easily submit a claim through a mobile app or online portal by scanning the QR code on their product. This eliminates the need for paperwork and documentation, reducing the time it takes for a claim to be processed and providing customers with a more seamless experience.

QR code warranty solutions also enhance customer engagement by providing customers with real-time updates on the status of their warranty claims. With traditional warranty systems, customers may have to wait for a response from customer service or check the status of their claims online. This can be a frustrating experience as customers may have to wait for days or even weeks to get an update on their claim. With a QR code warranty solution, however, customers can receive real-time notifications on their mobile app or email about the status of their claim, including when it has been received, when it is being reviewed, and when a resolution has been reached. This can help to keep customers informed and reduce the amount of time they spend waiting for a resolution.

Cost Savings for Businesses

In addition to enhancing customer engagement, QR code warranty solutions can also help businesses to reduce costs associated with warranty management. By reducing the number of warranty claims that are processed and the amount of time and resources required to manage warranties, businesses can save a significant amount of money. Additionally, by using a QR code warranty solution, businesses can also reduce the number of claims that are denied due to a lack of documentation, further reducing the costs associated with warranty claims. This can help businesses to optimize their operations and cut costs.

Having trouble choosing the perfect warranty management solution for your business? -Check out the top 5 Warranty Management Software of 2023.​

Valuable Data on Customers

Another way QR code warranty solutions can enhance customer engagement is by providing businesses with valuable data on their customers. With a QR code warranty solution, businesses can track customer behaviour, such as how often they make claims, which products are most likely to be covered under warranty, and which customers are most likely to make a claim. This data can be used to improve products, reduce warranty claims, and improve customer service. For instance, businesses can use the data to identify patterns and trends in customer behavior and use it to develop targeted marketing campaigns. This can help businesses to improve their products and services, and ultimately, retain their customers.
What do leading brands say about NeuroWarranty?

In conclusion, QR code warranty solutions can significantly enhance customer engagement by providing customers with easy access to warranty information, a more convenient way to make warranty claims, real-time updates on the status of their claims, and valuable data on their customer's businesses. These solutions can improve customer satisfaction and ultimately boost a business's bottom line.

If you're looking for a comprehensive and user-friendly QR code warranty management solution, NeuroWarrantry is a great option. Our solution is designed to streamline the warranty process, improve customer satisfaction, and boost your bottom line. Contact us today to learn more about how NeuroWarrantry can benefit your business.

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How QR code warranty solutions can enhance customer engagement.

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QR code warranty solutions have revolutionized the way businesses track and manage warranties. These solutions use QR codes to provide customers with easy access to the warranty information and make it more convenient for them to make warranty claims, ultimately enhancing customer engagement.

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A warranty registration system is software that automates and streamlines the process of registering and managing warranties. 

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5 reasons why your brand needs a warranty registration system

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5 reasons why your brand needs a warranty registration system

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With a warranty registration system, you can say goodbye to the headache of manual warranty management and hello to improved efficiency and customer satisfaction. If you are still on the fence about whether your brand needs a warranty registration system, here are 5 compelling reasons to consider:

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As a brand, offering a warranty for your products is a crucial step towards building customer trust and loyalty. It not only gives your customers peace of mind knowing that they can get their product repaired or replaced if something goes wrong, but it also helps to differentiate your brand from the competition.

However, managing warranties can be tedious and time-consuming, especially if you still rely on manual methods such as paper forms and snail mail. This is where a warranty registration system comes in.

A warranty registration system is software that automates and streamlines the process of registering and managing warranties. It makes it easier for customers to register their warranties online and for brands to track and manage them.

With a warranty registration system, you can say goodbye to the headache of manual warranty management and hello to improved efficiency and customer satisfaction.

If you are still on the fence about whether your brand needs a warranty registration system, here are 5 compelling reasons to consider:

1. Improved customer experience: One of the biggest benefits of a warranty registration system is that it makes it easier for customers to register their warranties online. Instead of filling out lengthy paper forms or sending them through snail mail, customers can simply visit your website and register their warranty with a few clicks. This convenience is sure to be appreciated by customers, leading to a better overall experience and increased customer satisfaction. Additionally, a warranty registration system can also help to improve the overall customer experience by providing easy access to the warranty information and allowing customers to track the status of their warranty claims.

2. Increased efficiency: Manual warranty management can be a time-consuming and resource-intensive process, especially if you have a large number of products and customers. A warranty registration system automates many of the tasks involved, such as tracking warranty expiration dates and sending out reminders. This not only frees up your time to focus on other important tasks, but it also helps to reduce the risk of errors and oversights. With a warranty registration system, you can easily track and manage all your warranties in one place, making it easier to see which ones are about to expire or have already expired. This can help you to provide better customer service and avoid any potential issues.

3. Accurate tracking: With a warranty registration system, you can keep track of all your warranties in one place, making it easier to see which ones are about to expire or have already expired. This helps you to provide better customer service and avoid any potential issues. For example, if a customer calls to inquire about their warranty, you can easily pull up their information and provide an accurate answer. Additionally, a warranty registration system can also help you to track the status of warranty claims, allowing you to stay on top of any issues and provide timely resolutions.

4. Reduced costs: Manually managing warranties can be expensive, especially if you have a large number of products. A warranty registration system helps to reduce costs by automating many of the tasks involved and eliminating the need for paper forms and snail mail. Additionally, by streamlining the warranty management process, you can reduce the risk of errors and oversights, which can save you time and money in the long run. With a warranty registration system, you can easily track and manage all your warranties in one place, making it easier to see which ones are about to expire or have already expired. This can help you to avoid any potential issues and provide better customer service, ultimately leading to increased customer satisfaction and loyalty.

5. Increased customer loyalty: By offering a seamless warranty registration process and providing excellent customer service, you can increase customer loyalty and improve your brand reputation. This can ultimately lead to increased sales and increased revenue.

Ultimately, a warranty registration system is an essential tool for any brand looking to improve the customer experience, increase efficiency, and reduce costs.

But how can you choose an effective warranty registration software that suits your business needs? Read this blog to find out the top 5 warranty registration software going into 2023.

If you are ready to streamline your warranty management process and take your customer service to the next level, consider using a system like NeuroWarranty.

Our software makes it easy for customers to register for warranties with just one click and helps you manage multiple products at once with its inbuilt CRM system.

In addition to the benefits mentioned above, a warranty registration system like NeuroWarranty also offers several other features that can help your brand to stand out from the competition.

For example, our software includes an inbuilt CRM system that allows you to manage multiple products on a single screen, making it easier to keep track of your warranties and customer information. This can help you to provide better customer service and build stronger relationships with your customers.

Another benefit of using a warranty registration system like NeuroWarranty is that it can help you to gather valuable customer data and insights.

By tracking customer interactions and warranty claims, you can learn more about your customers and their needs, allowing you to tailor your products and services to better meet their requirements.

This can ultimately lead to increased sales and long-term growth for your business. Don't wait any longer, try NeuroWarranty today and see the difference it can make for your brand!

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5 reasons why your brand needs a warranty registration system

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As a brand, offering a warranty for your products is a crucial step towards building customer trust and loyalty. It not only gives your customers peace of mind knowing that they can get their product repaired or replaced if something goes wrong, but it also helps to differentiate your brand from the competition.

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Warranties are an essential part of any business, especially those that sell physical products. 

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How to utilize warranty management to maximize customer retention?

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How to utilize warranty management to maximize customer retention?

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Warranties are an essential part of any business, especially those that sell physical products. They provide customers with a sense of security and reassurance that if something goes wrong with their purchase, they will be taken care of. But how can businesses utilize warranties to their full potential and maximize customer retention and satisfaction? Here are some tips:

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How to utilize warranty management to maximize customer retention?

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Warranties are an essential part of any business, especially those that sell physical products. They..

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Warranty registration software can greatly improve the efficiency and effectiveness of a company's warranty management process. 

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How warranty registration software benefit's you |  Warranty Management Services

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How warranty registration software benefit's you |  Warranty Management Services

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By automating many of the tasks involved in tracking and managing warranties, warranty registration software can help businesses save time, reduce costs, and improve customer satisfaction. Here’s  how warranty registration software benefit's you ...

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What can warranty registration software do for you?

Warranty registration software can greatly improve the efficiency and effectiveness of a company's warranty management process. By automating many of the tasks involved in tracking and managing warranties, warranty registration software can help businesses save time, reduce costs, and improve customer satisfaction.

One of the key benefits of warranty registration software is that it allows companies to quickly and easily track the status of warranties.

Rather than manually searching through paper records or spreadsheets, businesses can simply enter a customer's information into the software and instantly see the status of their warranty.

This can be especially helpful for businesses that handle a high volume of warranties, as it allows them to quickly and easily answer customer inquiries about the status of their warranty.

In addition to tracking the status of warranties, warranty registration software can also help businesses automate the process of registering warranties.

This can include tasks such as collecting customer information, verifying the purchase of a warranted product, and recording the terms of the warranty. By automating these tasks, businesses can save time and reduce the risk of errors that can occur when manually entering data.

Another way that warranty registration software can streamline the warranty process for businesses is by providing tools for analyzing and reporting on warranty data.

This can include features such as the ability to generate reports on warranty claims, warranty expiration dates, and customer satisfaction levels.

By having access to this data, businesses can better understand the performance of their products and make informed decisions about how to improve their warranty processes.

One of the major benefits of warranty registration software is that it can improve customer satisfaction by providing a more seamless and efficient warranty experience.

Customers can easily access information about their warranties through the software, and businesses can quickly and easily resolve any issues that may arise.

This can help to reduce the number of customer complaints and improve the overall satisfaction of customers with the company's products and services.

In summary, warranty registration software can greatly improve the efficiency and effectiveness of a company's warranty management process.

By automating tasks, providing tools for analyzing and reporting on warranty data, and improving the customer experience, warranty registration software can help businesses save time, reduce costs, and improve customer satisfaction.

How to choose warranty registration software?

When it comes to choosing a warranty registration software, there are a few key factors that businesses should consider to find the best solution for their needs. Here are some steps to follow when evaluating different warranty registration software options:

1. Determine your business needs: The first step in choosing a warranty registration software is to determine what your business needs are. This includes understanding the size of your business, the number of warranties you need to manage, and any specific features or capabilities that you require.

2. Research different software options: Once you have a clear understanding of your business needs, start researching different available software options. Look for software that is specifically designed for warranty registration, as these will typically offer the features and capabilities that you need.

3. Compare features and pricing: As you research different software options, compare the features and pricing of each option. Make sure to consider both the upfront cost of the software as well as any ongoing fees, such as maintenance or support costs.

4. Check for integrations: Many businesses rely on other software systems to manage various aspects of their operations. It's important to choose a warranty registration software that can integrate with these systems to avoid any potential issues or inefficiencies.

5. Test out the software: Before making a final decision, it's a good idea to test out the software to ensure that it meets your needs. Many software providers offer free trials or demos that allow you to try out the software before committing.

6. Consider customer support: It's important to choose a warranty registration software that offers good customer support, as you may need help with the software at some point. Look for providers that offer phone, email, or chat support, and consider the availability of support hours.

7. Read reviews: Finally, be sure to read reviews of different software options from other users. This can help you get a sense of the pros and cons of each option and make a more informed decision.

By following these steps, you can choose a warranty registration software that meets your business needs and helps you streamline your warranty management process.

It's important to take the time to thoroughly evaluate different options and test out the software before making a final decision, as choosing the right warranty registration software can make a big difference in the efficiency and effectiveness of your business.

NeuroWarranty's warranty registration software automates your warranty process end-to-end and makes it extremely easy for your customers to register.
Find out the top 5 warranty registration software going into 2023

We hope you found our blog helpful. The NeuroWarranty warranty software is trusted by 100s of leading brands including, - Syska, JCB, and ResQtech.

You can sign up for the warranty management software by scheduling a demo and getting a free 14-day trial here - get a demo. An account manager will contact you and organize a call to discuss your business requirements.

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Here's how warranty registration software benefit's you, and how to choose one

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What can warranty registration software do for you? Warranty registration software can greatly improve the efficiency and effectiveness of a company's warranty management process. By automating many of the tasks involved in tracking and managing warranties, warranty registration software can help businesses save time, reduce costs, and improve customer satisfaction.

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Warranty data is information collected from customers when they purchase a product or service with a warranty. 

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How to use warranty data to your advantage | Warranty Management Solution

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How to use warranty data to your advantage | Warranty Management Solution

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Warranty data is an important source of information for brands. It can provide valuable insights into customer satisfaction, product quality, and service issues. By leveraging warranty data effectively, brands can improve their products and services to better meet customer needs. Here's how you can use warranty data to your advantage. Read this blog to know...

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Warranty data is an important source of information for brands. It can provide valuable insights into customer satisfaction, product quality, and service issues.

By leveraging warranty data effectively, brands can improve their products and services to better meet customer needs.

What Is Warranty Data?

Warranty data is information collected from customers when they purchase a product or service with a warranty. This includes the date of purchase, the type of product purchased, any problems encountered during use, and how the problem was resolved (if applicable).

The purpose of collecting this data is to identify potential problems that may arise with a particular product or service to prevent them from occurring in the future.

How Can Brands Use Warranty Data Effectively?

1. Identify Product Quality Issues: Warranty data can be used to identify areas where products are failing or not meeting customer expectations. This allows brands to pinpoint specific components or features that need improvement so they can make necessary changes before more customers experience similar issues.

2. Improve Customer Service: By analyzing warranty data, brands can also identify common customer service issues such as long wait times or unhelpful staff members. With this knowledge, companies can take steps to address these issues and ensure customers have a positive experience when dealing with their brand's support team.

3. Track Trends Over Time: Analyzing warranty data over time allows brands to track trends in terms of which products are experiencing more failures than others and why certain types of problems occur more frequently than others do. This helps them understand how their products are performing relative to competitors' offerings so they can make adjustments accordingly if needed.

4. Develop New Products & Services: Finally, by looking at past warranty claims, brands can get ideas for new products and services that could potentially solve existing customer pain points.

For example, if many people complain about having difficulty using a particular feature on one device, then developing an easier-to-use version could be beneficial for both the company and its customers.

By leveraging warranty data effectively, companies have access to valuable insights into what works well for their customers -and what doesn't-so they can continually refine their offerings based on real-world feedback. In addition, it gives them an opportunity to develop innovative solutions that address existing pain points while simultaneously creating new revenue streams.

Ultimately, effective use of warranty data enables companies to stay ahead of the competition by providing superior products and services that exceed customer expectations every time.

How can you get warranty data?
In many organizations, warranty services and claims procedures are typically handled internally and impact several departments, from the supply chain to customer service.

Advanced warranty tracking software like NeuroWarranty works by first replacing your paper-based warranty processing systems with a digital warranty management solution. Digitizing your warranty management process helps your brand by automating claims management.

A warranty tracking software allows you to handle all your post-sales support requirements from a single screen, thus saving efforts and costs.

​ NeuroWarranty's warranty tracking software gives you complete access to all your warranty data on easy-to-understand and customizable dashboards.

Find out the top 5 warranty management software going into 2023

NeuroWarranty's smart Analytics dashboards can give you an idea of how your product performs across various geographies and demographics and where you need to improve. This data can help your brand make better decisions in various areas of your business.

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Here's how you can use warranty data to your advantage

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Warranty data is an important source of information for brands. It can provide valuable insights into customer satisfaction, product quality, and service issues. By leveraging warranty data effectively, brands can improve their products and services to better meet customer needs. What Is Warranty Data?

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Customer post-sales experience has far overtaken price and product and is now the most important criterion for customers in their buyer journey.

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5 must-haves for an unparalleled warranty experience to your customers  | Warranty Management Solution

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5 must-haves for an unparalleled warranty experience to your customers  | Warranty Management Solution

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A study by PwC points out that 86% of customers consider a positive post-sales experience as their top priority. And your competitors know this!  Here are the top elements we look at (and any customer service team should be mindful of) to ensure you have a great experience. Take a look:

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Customer post-sales experience has far overtaken price and product and is now the most important criterion for customers in their buyer journey.

A study by PwC points out that 86% of customers consider a positive post-sales experience as their top priority. And your competitors know this!

Leading e-commerce brands have made providing a positive post-sales experience with their top priority, so much so that according to a Gartner research in 2022, 81% of the e-commerce brands compete mostly or completely on the post-sales experience.

Warranties are perhaps the most important post-sales touch point for a brand, and if you are not able to provide a satisfactory experience, you can lose the customer forever, even if they liked your product.
So how can you win customers over?
We strive to create an experience that is helpful, easy to understand and solves your issue quickly. Here are the top elements we look at (and any customer service team should be mindful of) to ensure you have a great experience:

Have a transparent warranty plan -

A positive warranty experience starts by planning your warranty terms. You should have a clear warranty policy and communicate it with your customers.

Your customers should have advanced knowledge about the damages that will be covered, the costs, time duration and other variables.

When you're considering what to include in your warranty, be sure that the coverage is clear and that it's clearly stated on the packaging. If you're selling a product with multiple components, it's important to be clear about how the warranty applies to each.

Have an easy registration process -

The biggest problem with the registration process is that it's complicated. The registration form is the first thing people see when they visit your website. It's also where most people leave.

Your registration process should be short and clear but not so short that it feels like a forced choice. When someone has to think about what they want, they're less likely to complete the process.

Ideally, you should be replacing forms with dynamic web apps where customers can not only register their warranty but also track, claim and use more of your post-sales services.

A clear process to handle claims -

You should set up a clear process with both your customer service teams and your customers for warranty claims.

If your customers want to file a claim, they should be able to do it easily, and your customer service teams should be able to resolve them easily.

Customers, when claiming a warranty, have to first find old purchase bills and warranty documents to get started with the process.

Not being able to find the correct documents eliminates around 50% of the user from even claiming a warranty. This is an extremely bad experience for any customer not only will he lose faith in your brand.

You can avoid this by automating and digitizing the warranty claims process for your end customers, find how you can do it here -

Have easy customer communication -

This is a big one - a great customer experience starts with real communication. It should be very easy to get in touch with the customer service team, whether via phone, email or chat.

NeuroWarranty's warranty management software, with the help of its inbuilt CRM, sets up a direct communication channel between you and your customers.

The customer service teams can manage customer communication on a single interface with minimal effort.

Have a fast timeline for resolution -

A fast timeline means you get a decision on your claim quickly, and you're not left waiting weeks for an answer. A study found that 12% of people report a lack of speed as their biggest customer service frustration.

To resolve claims faster you need to have all your warranty-related processes set on a single easy-to-access dashboard and an easy communication channel between you and your customers.

NeuroWarranty's warranty management software, with the help of its inbuilt CRM, sets up a direct communication channel between you and your customers.

The customer service teams can manage customer communication on a single interface with minimal effort.
What do leading brands say about NeuroWarranty?

We hope you found our blog helpful. The NeuroWarranty warranty software is trusted by 100s of leading brands including, - Syska, JCB, and ResQtech.

You can sign up for the warranty management software by scheduling a demo and getting a free 14-day trial here - get a demo. An account manager will contact you and organize a call to discuss your business requirements.

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5 must-haves for an unparalleled warranty experience to your customers.

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Customer post-sales experience has far overtaken price and product and is now the most important criterion for customers in their buyer journey. A study by PwC points out that 86% of customers consider a positive post-sales experience as their top priority. And your competitors know this!

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Warranties can be a Twitter nightmare, here's how you can avoid it.

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Warranties can be a Twitter nightmare, here's how you can avoid it.

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Twitter is a great tool for customers but a headache for brands as a large number of customers tag brands in their complaint tweets, and potential customers are driven away.  Customer post-sales experience has far overtaken price and product and is now the most important criterion for customers in their buyer journey. So how to avoid this? Read this blog to know ..

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Twitter is in a weird phase now, with some people even doubting its future, but one thing no one can doubt is how important Twitter has played in allowing customers to complain directly to brands and getting their voices heard.

But what is a great tool for customers becomes an image problem for brands, as a large number of customers tag brands in their complaint tweets, and potential customers are driven away.

Customer post-sales experience has far overtaken price and product and is now the most important criterion for customers in their buyer journey.

But how big is the change? A study by PwC points out that 86% of customers consider a positive post-sales experience as their top priority, and seeing negative tweets will only stop your potential customers from becoming your customers.

Leading e-commerce brands have made providing a positive post-sales experience with their top priority, so much so that according to a Gartner research in 2022, 81% of the e-commerce brands compete mostly or completely on the post-sales experience.

In our study of complaints on Twitter, the most number of tweets were found to be regarding a brand's warranty process, which frustrated customers complying about their warranties not being processed in time.

What are customers saying about the warranty process of leading brands?

​What has forced customers to take to Twitter?

Customers often have to go through a lot of hassle while claiming warranties, be it finding the necessary documents or endless calls with your customer support team.

Customers, when claiming a warranty, have to first find old purchase bills and warranty documents to even get started with the process. Owing to the large volume of consumer products purchased by customers these days, it is nearly impossible to secure old documents of every purchase.

Not being able to find the correct documents eliminates around 50% of the user from even claiming a warranty. This is an extremely bad experience for any customer not only will he lose faith in your brand but will also advise their friends and family, to not buy from you.

Even if a customer can find their documents, brands require customers to go to the exact dealer they bought their product from to replace it. In a world where buying is a matter of clicks and people are constantly on the move a large number of customers move away from their buying location which makes them ineligible for their warranty claim.

But inefficient warranty communication takes the top spot when brands request a warranty claim, they expect to hear back. But small team sizes, high product sales, et, puts a lot of stress on the customer support teams resulting in efficient communication, pending claims and frustrated customers.

How can you avoid this?

Advanced warranty management software like NeuroWarranty are solutions that automate and digitize your warranty management processes end to end.

Warranty management software NeuroWarranty does that by replacing your paper-based warranty process with a QR code-based warranty process. QR code-based warranty cards are placed on the product or inside the product packaging.

As end customers scan the QR code to register their product, they get directed to a custom build page that gets brands' valuable data like Names, email ids, phone numbers and more.

After successfully registering their product, customers no longer have to secure purchase bills and warranty cards. Customers can now register, claim and manage all their product warranties on a single screen and with a single click.

We hope you found our blog helpful. The NeuroWarranty warranty software is trusted by 100s of leading brands including - Syska, JCB, and ResQtech. You can sign up for the warranty management software by scheduling a demo and getting a free 14-day trial here - get a demo when you schedule a demo, an account manager will contact you and organize a call to discuss your business requirements.

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Warranties can be a Twitter nightmare, here's how you can avoid it.

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Twitter is in a weird phase now, with some people even doubting its future, but one thing no one can doubt is how important Twitter has played in allowing customers to complain directly to brands and getting their voices heard.

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Why you should always use Warranty Software in place of a Website Form

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Why you should always use Warranty Software in place of a Website Form

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As brands slowly start to digitize their warranty processes, a large number of brands think a form on a website is all they need to get their customer to register their warranty. The problem with website forms is it is one size serves all solution. So what can you do to make the warranty registration process more efficient? Check out this blog to know ...

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Whether you are a small D2C brand or a large corporation, the ability to make your customers register their products for warranty is critical for success.

Making customers register for a warranty not only makes the process a lot simpler for future claims but also gets you important first-party customer data. The customer data can then be used to build a personal connection with your marketplace and retail customers.

As brands slowly start to digitize their warranty processes, a large number of brands think a form on a website is all they need to get their customer to register their warranty.

Warranty solutions often end up being too complicated for users to register, resulting in low registration rates. The registration form is the first thing people see it's also where most people leave.

The problem with website forms is it is one size serves all solution. No matter what product they buy, all customers will be directed to the same page. As a result, they have to enter details like product id, SKU, model etc resulting in a high drop-off rate.
But talk to your customers, and you'll realize the shortcomings of a website form/ web page. What is the difference between using a web form vs a warranty solution?
​ Warranty forms should be short and clear but not so short that it feels like a forced choice. When someone has to think about what they want, they're less likely to complete the process. Take advantage of the fact that you have their attention by making sure there are no mistakes on the form itself or in its instructions.

So what can you do to make the warranty registration process more efficient?

Using a QR-based warranty software like NeuroWarranty allows you to ​

When using a QR code-based solution, each QR code is customized for different SKUs and products, cutting down the amount of information needed by customers.

Brands that shifted from website forms to QR code-based solutions saw their registration rates rise by as much as 200%.

A Warranty management software collects valuable information about each customer, such as their name, e-mail address and any other information they provide during registration.

Data is then used to increase repeat sales, manage warranty claims and improve customer satisfaction.

But a lot of brands, despite having a warranty management process in place, suffer from extremely low warranty registration rates. If you are one of them, how can you increase your warranty registration rates?

NeuroWarranty is amongst one of the most easy-to-use warranty registration software available in the market right now -Click here to get the complete product experience.

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Why you should always use Warranty Software in place of a Website Form

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Whether you are a small D2C brand or a large corporation, the ability to make your customers register their products for warranty is critical for success. Making customers register for a warranty not only makes the process a lot simpler for future claims but also gets you important first-party customer data.

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How warranty management software can get you customer data | Warranty Management

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How warranty management software can get you customer data | Warranty Management

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Customer data will drive business growth going into the future, but as third-party cookies continue to decline, brands are looking for ways to equip themselves with first-party data to re-market effectively. But is collecting first-party customer data that easy? Read this blog to know ...

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Customer data will drive business growth going into the future, but as third-party cookies continue to decline, brands are looking for ways to equip themselves with first-party data to re-market effectively. But is collecting first-party customer data that easy?

Nearly half of marketing leaders say they are not adequately leveraging first-party data sources in their marketing decision-making, according to a recent Forrester study commissioned by Eyeota.

Product Warranty Registrations - a process by which customers of a product can register their warranty with the brand to automate their claims process, is an amazing opportunity to collect first-party customer data.

Customers are often excited about new purchases and are extra cautious to set up all the necessary documentation. Having an easy digital warranty registration software to take advantage of this can skyrocket customer data acquisition.

What are the advantages of collecting first-party data with warranty management software?

When customers register with your brand, they provide their contact information and other details that help you better understand them and their needs.

1. First-party customer data is available from all your customers, in one place, including your marketplace and offline retail customers. This means you can view customer information like purchase history, contact details and more, all on a single dashboard.

2. You can build custom reports for each customer that show their past behaviour and give you information on how to sell them the most successful products in future. This can help you to send targeted emails and remarket effectively to retain maximum customers.

3. Digital warranty management software helps you maintain a record of all products which your customers buy, making warranty registrations and claims extremely simple.

How can you collect first-party data during customer onboarding?

The users can scan the QR code with any app even their phone camera. The QR code directed users to a custom build web app, wherein users can register their warranty for any future claims in just a single click.

The users do this by entering in their personal and product details, with single-sign-on features enabled giving them the option to sign in through Google and Truecaller.

This meant that users did not have to remember their credentials for signing in and all the details submitted were verified.

Once registered, customers can be reached by email, SMS and WhatsApp (using the data provided on the web app) with confirmation messages and links for future claims.

This enabled brands to reach every customer personally, including Amazon and retail customers, opening up remarketing and reselling opportunities.

Whenever a customer wanted to claim a warranty, all they had to do was go on the web app, using links on their emails, SMS and WhatsApp, and click a button.

Leading brands are using warranty registration to collect first-party data.

Consumer electronics giant Wayona knew the importance of first-party data but was struggling to get it as they were heavily dependent on marketplaces and offline retail for their sales.

In partnership with NeuroWarranty, the brand focused on its customer onboarding process to get first-party customer data and engage customers. Equipped with first-party data of its customers Wayona was able to increase its repeat sales by a whopping 28% and bring down its customer support costs by 50%.

Customer onboarding is a vital opportunity to collect first-party data.

Using the onboarding experience to get first-party data allows you to engage your customers with other offerings while they are still in the buying phase, versus retargeting the current product owner in other, less effective mediums.

In addition to related products, customer onboarding is an excellent opportunity to sell product subscriptions, extended warranties and premium services.

We hope you found our blog helpful. The NeuroWarranty warranty software is trusted by 100s of leading brands including - Syska, JCB, and ResQtech.

You can sign up for the warranty management software by scheduling a demo and getting a free 14-day trial here - get a demo when you schedule a demo, an account manager will contact you and organize a call to discuss your business requirements.

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Here's how warranty management software can get you first-party customer data

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Customer data will drive business growth going into the future, but as third-party cookies continue to decline, brands are looking for ways to equip themselves with first-party data to re-market effectively. But is collecting first-party customer data that easy?

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How to increase your warranty registration rates | Warranty Management

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How to increase your warranty registration rates | Warranty Management

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The first step in increasing your warranty registrations is to eliminate as many fields as possible. By doing so, you will reduce the amount of data you need to enter for each order and make it easier for customers to complete their purchases. Read this blog to know more..

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Here’s how you can increase your warranty registration rates

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Make the warranty registration process as simple as possible Warranty solutions often end up be..

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How a Warranty Program can boost your Customer Retention

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How a Warranty Program can boost your Customer Retention

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Customer retention is the key to long time growth for consumer product businesses. Companies that retain more customers are those that are dedicated to providing a top-notch customer experience that delights consumers. Read this article to know how a warranty program can boost your customer retention.

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With about half of a company's revenue is from approximately 8% of its most loyal consumers. Customer retention is the key to long time growth for consumer product businesses.

At a point when customers are overwhelmed by options, whether a customer retains or not broadly is decided by two important factors

1. Their experience with your brand after their purchase

2. Your remarketing efforts.

Product warranties are an excellent way to win your customer's trust and retain them, research finds that 81% of customers say a positive warranty claims experience makes them more likely to purchase from the company again.

To leverage warranties to grow your customer retention rates, it's important to understand the basics of customer retention. Let's take a look at what customer retention is, why it's important, and how a warranty program can help you in your customer retention goals.

What Is Customer Retention?

Customer retention is the measure of the number of returning customers who have multiple transactions over some time.

Customer retention strategies focus on ways to build a loyal base of repeat customers. Loyal customers maintain a long-term relationship with your brand that keeps them coming back.

You can calculate your customer retention rate by first determining a set period over which to measure your customers. Then look at the number of customers at the beginning and end of that period and count how many of them are new.

If you calculate your customer retention rate over a year, the equation would look like this:

Total customers by end of the year − new customers within the year
Total # of customers at the start of the year
Retention rates will vary depending on the industry and product type. Try measuring the retention rate over several periods and see whether you have a general trend of an increase or decrease in repeat customers.

How does NeuroWarranty's warranty management software help you increase customer retention?

Warranty management software helps brand increase customer retention by

Digitizing warranty registrations to provide a positive post-sales experience.

Most customers think of warranty claims as a hassle-filled process as traditional paper-based warranty programs make them secure their old bills and warranty cards and present them at the time of warranty claims.

This becomes annoying for your customers as it is difficult to secure old paperwork, and customers are often buying new products almost every week, making it more difficult to manage multiple warranties.

Enabling digital warranty registrations at the time of purchase allows customers to digitally register their brand for a future warranty claim, saving them from the hassle of managing exhaustive paperwork. Educating your customers

Your warranty process is a crucial post-sales touchpoint with your customers and should be used to educate and engage them in activities more than just warranties.

NeuroWarranty's warranty registration solution creates for you a custom landing page that your customers get directed to while registering warranties you can use this digital real estate to educate and engage your customers by providing how-to guides, answering FAQs, collecting feedback and even cross-selling related products.

Automating claims for an unparalleled post-sales experience

Warranty claims are the true test of a brand's post-sales experience. And depending on their warranty claims experience of their current purchase, the customer will decide if they want to engage with your brand again.

The best way to win customers over is to automate your claims process. NeuroWarranty automates your claims process by allowing your customers to claim a warranty in a single click, and at the same time, saving you money and labour spent in managing these claims.

Enabling warranty tracking

Advanced warranty tracking software not only makes warranty tracking easier for the brands but also enables customers to track and manage multiple claims at once. NeuroWarranty's warranty tracking solution allows customers to claim, track and manage multiple claims on a single screen. Allowing users to track their claim status, and at the same time, saving costs spent on physical customer communication and support tickets.

​Easing communication with your customers

Customers, when registered for a warranty claim, want constant updates on their claim status, but ensuring that their customers are aware of their warranty claim's status is an expensive and time-consuming process.

NeuroWarranty's warranty management software, with the help of its inbuilt CRM, sets up a direct communication channel between you and your customers. The customer service teams can manage customer communication on a single interface with minimal effort.

Helping you remarket effectively

Customer data is a gold mine for any business and is the biggest advantage that they could have. Businesses use it to help them retain their existing customers by utilizing a loyalty program and acquiring new customers for their other products through a cross-selling strategy.

They can also use customer data to tailor every online marketing campaign to their existing customers to increase their return rates. Customer data can be used to promote businesses in a way that's more personal because it's like having a relationship with every customer.

​ Get data of your Amazon and other marketplace customers now.

NeuroWarranty's warranty management software specializes in delivering end-customer data to brands, and at the same time, helps brands build a profitable interaction with their customers.

To know how NeuroWarranty helped market leader Syska increase profits by harnessing customer data read the complete case study here.

It is impossible to remarket to existing customers without having their data. Most consumer brands struggle with remarketing as their sales channels, Amazon and retail, do not allow them to access or collect end-customer data.

NeuroWarranty's warranty management software boosts your repeat sales by bringing you data from all your end customers (Amazon and retail).

Allowing your marketing teams to reach your customers and boost repeat sales by personalizing and segmenting their marketing message using data provided by the warranty management software.

Investing in advanced warranty management software like NeuroWarranty not only helps you provide your existing customers with an unparalleled post-sales experience but also helps you gather end-customer first-party data and resell effectively.

What do leading brands say about NeuroWarranty?

The Key to Customer Retention

Companies that retain more customers are those that are dedicated to providing a top-notch customer experience that delights consumers.

Customer-centric retailers should make sure that a positive customer experience applies to every aspect of their business. A positive warranty customer experience from beginning to end is key to leveraging warranties to increase your customer retention.

Want to boost your customer retention rates? Schedule a call with our solution experts now - Schedule A Call.​

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Here's how a Warranty Program can boost your Customer Retention

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With about half of a company's revenue is from approximately 8% of its most loyal consumers. Customer retention is the key to long time growth for consumer product businesses. At a point when customers are overwhelmed by options, whether a customer retains or not broadly is decided by two important factors Their experience with your brand after their purchase Your remarketing efforts.

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Keys to delivering an unparalleled warranty experience | Warranty Management Services

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Keys to delivering an unparalleled warranty experience | Warranty Management Services

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A frustrating experience with customer service is the first thing that will make your customers look elsewhere for a new brand or service provider. We have enlisted some important points that you can use to deliver an unparalleled warranty experience..

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Keys to delivering an unparalleled warranty experience.

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Warranty is evolving. It’s no longer about replacing broken products. Instead, leading consumer bran..

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What consumer electronics brands can learn from Mobilla 

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What consumer electronics brands can learn from Mobilla 

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Warranty claims are perhaps the most important part of the post-sales experience as it helps customers build trust with your brand, if you are unable to provide a satisfactory warranty claims experience, your customers will most likely avoid any further interaction with your brand. Check out this blog to know how Mobilla converted their warranty expenses into a profit-making asset..

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What consumer electronics brands can learn from Mobilla | Mastering the warranty claims process

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Having an amazing product is only a job half done in a competitive market like consumer electronics...

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How to deliver an unparalleled post-sales experience using a warranty solution?

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How to deliver an unparalleled post-sales experience using a warranty solution?

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A positive post-sales experience is now the most important criterion for customers in making their buying decisions. A study by PwC points out that 86% of customers consider a positive post-sales experience as their top priority. So how can you exactly provide an unparalleled post-sales experience to your customers using your warranty process? Read this article to know ..

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Your competitors are no longer competing with your product or your pricing... So what exactly is their game plan?

Research by Gartner shows that in 2022, 81% of the brands mostly or completely compete only on customer experience.

A positive post-sales experience is now the most important criterion for customers in making their buying decisions. A study by PwC points out that 86% of customers consider a positive post-sales experience as their top priority.

A hassle-free warranty process is one of the most important aspects of the post-sales experience, as it show's your customers that you care about them even after the purchase and helps build trust between you and your customers for future transactions.
So how can you exactly provide an unparalleled post-sales experience to your customers using your warranty process?
1. Digitize warranty registrations to provide a positive post-sales experience.

Most customers think of warranty claims as a hassle-filled process as traditional paper-based warranty programs make them secure their old bills and warranty cards and present them at the time of warranty claims.

This becomes annoying for your customers as it is difficult to secure old paperwork, and customers are often buying new products almost every week, making it more difficult to manage multiple warranties.

Enabling digital warranty registrations at the time of purchase allows customers to digitally register their brand for a future warranty claim, saving them from the hassle of managing exhaustive paperwork.

2. Educate your customers

Your warranty process is a crucial post-sales touchpoint with your customers and should be used to educate and engage them in activities more than just warranties.

NeuroWarranty's warranty registration solution creates for you a custom landing page that your customers get directed to while registering warranties you can use this digital real estate to educate and engage your customers by providing how-to guides, answering FAQs, collecting feedback and even cross-selling related products.

3. Automate claims for an unparalleled post-sales experience

Warranty claims are the true test of a brand's post-sales experience. And depending on their warranty claims experience of their current purchase, the customer will decide if they want to engage with your brand again.

The best way to win customers over is to automate your claims process. NeuroWarranty automates your claims process by allowing your customers to claim a warranty in a single click, and at the same time, saving you money and labour spent in managing these claims.

How does NeuroWarranty's warranty management solution automate warranty claims?

4. Enable warranty tracking

Advanced warranty tracking software not only makes warranty tracking easier for the brands but also enables customers to track and manage multiple claims at once. NeuroWarranty's warranty tracking solution allows customers to claim, track and manage multiple claims on a single screen. Allowing users to track their claim status, and at the same time, saving costs spent on physical customer communication and support tickets.

5. Communicate with your customers

Customers, when registered for a warranty claim, want constant updates on their claim status, but ensuring that their customers are aware of their warranty claim's status is an expensive and time-consuming process.

NeuroWarranty's warranty management software, with the help of its inbuilt CRM, sets up a direct communication channel between you and your customers. The customer service teams can manage customer communication on a single interface with minimal effort.

6. Resell, cross-sell and upsell

Repeat sales are driving business growth, and customer retention has far overtaken customer acquisition and is the top priority of all e-commerce brands.

But it is impossible to remarket to existing customers without having their data. Most consumer brands struggle with remarketing as their sales channels, Amazon and retail, do not allow them to access or collect end-customer data.

NeuroWarranty's warranty management software boosts your repeat sales by bringing you data from all your end customers (Amazon and retail).
How does the warranty solution work?
Allowing your marketing teams to reach your customers and boost repeat sales by personalizing and segmenting their marketing message using data provided by the warranty management software.

Investing in advanced warranty management software like NeuroWarranty not only helps you provide your existing customers with an unparalleled post-sales experience but also helps you gather end-customer first-party data and resell effectively.
What do leading brands say about NeuroWarranty?

We hope you found our blog helpful. ts. The NeuroWarranty warranty software is trusted by 100s of leading brands including - Syska, JCB, and ResQtech. You can sign up for the warranty management software by scheduling a demo and getting a free 14-day trial here - get a demo when you schedule a demo, an account manager will contact you and organize a call to discuss your business requirements.

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How can you deliver an unparalleled post-sales experience using a warranty solution?

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Your competitors are no longer competing with your product or your pricing... So what exactly is their game plan? Research by Gartner shows that in 2022, 81% of the brands mostly or completely compete only on customer experience. A positive post-sales experience is now the most important criterion for customers in making their buying decisions.

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NeuroWarranty Blogs | Global Warranty Management System | Warranty Management

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NeuroWarranty Blogs | Global Warranty Management System | Warranty Management

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NeuroWarranty is a unique Warranty Solution that redefines the way Warranty works and helps brands convert their Warranty expense into an opportunity to connect with their customers and retain them for more repeat business and higher revenues. But how? Read all NeuroWarranty related blogs here and get to know it...

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A new-age digital Warranty Solution that amplifies your business growth...

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What does warranty management software exactly do for you? | Warranty Tracking Software

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What does warranty management software exactly do for you? | Warranty Tracking Software

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A warranty management software can help you easily track the progress of each claim and process each stage faster. By allowing the system to automate menial jobs, your employees will have more time to focus on bigger tasks and improve their skills. Check out this article to see what exactly warranty management software does and how leading brands use it to boost their repeat sales.

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The markets have never been more customer centricity, and providing an unparalleled post-sales experience is the top priority of all brands. The most crucial of which is a hassle-free warranty claims experience for your end customers.

With ever-increasing CAC, you want to retain as many customers as possible, in which their warranty experience with you plays a vital role. But innovations in the warranty management market have made warranties much more than product replacements.

Leading consumer brands are now using their warranty program to get customer data, communicate with customers and most importantly, retain customers.

Let's see what exactly warranty management software does and how leading brands use it to boost their repeat sales.

What is warranty claims management?

A warranty is a trust-building assurance given by you to your customers before they purchase your product. Safeguarding their purchase against damages or manufacturing faults not only builds trust but also helps you develop a long-term relationship with your end customers.

But just having a warranty process in place won't get you going in a market where brands mostly compete on customer experience. Customers will judge you based on the efficiency of your warranty processes.

You should have a warranty process that is easy to use, informs customers at all stages and saves you time and costs in managing them.

What does warranty management software do?

In many organizations, warranty services and claims procedures are typically handled internally and impact several departments, from the supply chain to customer service.

Traditional warranty processes are dependent on paper-based warranty cards, that the customers get during their purchase and are to be secured and presented when they claim for a warranty. Traditional warranty claims often leave customers unsatisfied and drive up your management costs as -

1. Customers are unable to claim as they often lose their warranty card/ purchase bills

2. Customers have to go through multiple touchpoints

3. The manual process tends to drive up your costs

4. Brands face serious issues when scaling up

Advanced warranty management software like NeuroWarranty are solutions that automate and digitize your warranty management processes end to end.

Warranty management software NeuroWarranty does that by replacing your paper-based warranty process with a QR code-based warranty process. QR code-based warranty cards are placed on the product or inside the product packaging.

As end customers scan the QR code to register their product, they get directed to a custom build page that gets brands' valuable data like Names, email ids, phone numbers and more.

After successfully registering their product, customers no longer have to secure purchase bills and warranty cards. Customers can now register, claim and manage all their product warranties on a single screen and with a single click.

​Check out the list of the best warranty management software for the year 2022.​

What are the benefits of warranty management software -

Faster processes: A warranty management software can help you easily track the progress of each claim and process each stage faster. By allowing the system to automate menial jobs, your employees will have more time to focus on bigger tasks and improve their skills.

Reduce fraudulent risk: Customers who are worried about their data can be easily reassured as the risk of fraud is reduced with a warranty management system. As all the processes and policies are already in place, and with the latest technology, any issues or errors such as fraudulent activity are much easier to detect and stop.

Cost-effective: With management software, you can easily save on administrative costs as the system will automate claims and settlement processes.

Improved customer service: With real-time data available, you can easily track the progress of each claim to keep customers updated and improve overall customer satisfaction.

Clearer insights: Clearer insights and analysis data are available with the help of a warranty management system. This makes it much simpler to monitor any quality issues and gives you a clear understanding of customer requirements.

How can Warranty Management software increase your repeat sales?

1. Providing an unparalleled post-sales experience.

NeuroWarranty's digital warranty solution allows your customers to claim a warranty with just a few clicks, avoiding the hassle of finding old purchase bills and going through endless calls with your customer service teams. Creating an unparalleled customer experience and resulting in customer satisfaction.

2. Bring you data like Email Ids, Phone Numbers of your end-customers.

NeuroWarranty also empowers brands by bringing them data such as emails, phone numbers and names of their end customers allowing your marketing teams to personalize your remarketing efforts increasing repeat sales and maximum customer retention rates.

We hope you found our blog helpful. The NeuroWarranty warranty software is trusted by 100s of leading brands including - Syska, JCB, and ResQtech. You can sign up for the warranty management software by scheduling a demo and getting a free 14-day trial here - get a demo when you schedule a demo, an account manager will contact you and organize a call to discuss your business requirements.

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What does warranty management software exactly do for you?

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The markets have never been more customer centricity, and providing an unparalleled post-sales experience is the top priority of all brands. The most crucial of which is a hassle-free warranty claims experience for your end customers. With ever-increasing CAC, you want to retain as many customers as possible, in which their warranty experience with you plays a vital role.

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How to sell the extended warranties effectively | WARRANTY MANAGEMENT SERVICES

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How to sell the extended warranties effectively | WARRANTY MANAGEMENT SERVICES

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Learning about high-profit margins in selling extended warranties is not a difficult process, learning how to sell them effectively is. And this blog show's you how you can do it effectively. Give it a read ..

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Apple is right now the biggest consumer brand, but can you guess what is Apple's most profitable and highest margin product? (Hint - It's not the latest iPhone) AppleCare extended warranty offering is the company's highest margin (at 63%) and second-largest segment.

While Apple is acing the selling extended warranties process to its loyal customer base, new consumer brands are constantly struggling, or even worse, are unaware of about just how highly profitable can selling extended warranties be.

While learning about high-profit margins in selling extended warranties is not a difficult process, learning how to sell them effectively is. And this blog show's you how you can do it effectively.
Here's how consumer brands can sell extended warranties to their customers -
Provide a seamless warranty registration experience -

A smooth and pleasant first warranty experience is the basis on which you built your post-sales connection with your customers, hence you must ace it.

It is necessary to have a warranty registration process in place that can help you build a two-way communication channel with your customers. You can do this by choosing a warranty management software that can work in unison with your current CRM and also brings you contact details like Names, phone numbers and emails of your end customers.

You would also like to maximize your warranty registrations so that you have maximum potential buyers for your extended warranties. You can do this by offering your customers something in return for the registration like loyalty points or limited extended warranty coverage.

Give customers several price/ feature options -

One size does not fit all and that holds for warranties as well, all customers are different and are looking for different features from their extended warranties based on their risk analysis of the product. It is in your best interest of you to create several prices and features combos by including (or excluding) several features.

1. Pricing

First, decide how much you want to charge for the warranty. You might offer a free trial period or a discount for the first year of coverage. If you want to create a long-term relationship with customers, consider offering discounts for multiple years' worth of coverage.

2. Features

Extended warranties come with several features that might not be standard in other types of warranties - like free shipping, free returns, and even free replacements if something goes wrong with the product (such as if it's damaged by water). These features can attract customers who are looking for more than just replacement coverage - they might also want to get their money back or have an item replaced at no cost after a certain period.

Highlight the need for an extended warranty -

Educating is the first part of selling. For your customer registering a warranty is the last step of their product purchase journey. To sell extended warranties successfully you would have to educate your customers on the benefits of having one and on the risks of not having one. You can do this by researching and coming up with numbers to back your claim, for example, the percentage of extended warranty users who claimed a warranty, the amount of money usually required to get a product repaired etc.

Digitize warranty management -

Traditional warranty processes put a lot of burden on customers by making them secure and manage their purchase bills, warranty cards and other related documents, as a result, to quit the hassle most customers do not opt-in for extended warranties.

You can solve this by having digital warranty software like NeuroWarranty take care of your warranty process. As NeuroWarranty digitizes your warranty process, your customers no longer have to secure old purchase bills and warranty cards. Instead, customers can register and claim a warranty in just a single click, easing up the process of first registration and opening doors for extended warranties.

Use Email to your benefit -

Selling extended warranties typically has a longer sales cycle compared to other post-sales services. You will have to keep engaging with and educating your customers for them to take a purchase action. You can do this by periodically sending your customers emails about the same. But at a time when most consumer brands depend on marketplaces like Amazon for their sales, how can you get the email ids of your customers? To do this you will need a solution that can overcome the complex challenges of your sales channels and bring you data of all your end customers.

NeuroWarranty's warranty management software specializes in delivering end-customer data to brands, and at the same time, helps brands build a profitable interaction with their customers. To know how NeuroWarranty helped market leader Syska increase profits by harnessing customer data read the complete case study here.

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Here's how consumer brands can sell extended warranties effectively to their customers.

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Apple is right now the biggest consumer brand, but can you guess what is Apple's most profitable and highest margin product? (Hint - It's not the latest iPhone) AppleCare extended warranty offering is the company's highest margin (at 63%) and second-largest segment.

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How can a warranty program benefit your brand? | Warranty Management

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How can a warranty program benefit your brand? | Warranty Management

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Many companies think of warranty management as just another part of their customer service and a burden on their sales revenues. However, with the help of a sound warranty management solution, you can turn your warranty expenditure into a profit-making asset.

This blog will look into how brands can leverage warranty management to increase sales and profits. Give it a read ...

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Many companies think of warranty management as just another part of their customer service and a burden on their sales revenues. However, with the help of a sound warranty management solution, you can turn your warranty expenditure into a profit-making asset.

This blog will look into how brands can leverage warranty management to increase sales and profits.

Warranty is an important ingredient in building customer satisfaction and paving the road to retaining them. A well-executed Warranty process reinforces customers' faith in your brand because they feel taken care of even after the purchase. It helps your brand retain customers and eventually increase sales.

If you are looking for a Warranty Management system that can help you automate the process and provide an unparalleled experience to your end customers check out NeuroWarranty's warranty management software.
Here is how a warranty program can benefit your brand -
With increased digitization, more manufacturers are turning to technology solutions to optimize the warranty management process.

While manufacturers have traditionally viewed warranty management as a necessary evil, studies now prove that the right technology can help manage warranty information and claims processes more effectively, which can positively impact revenue.

What is a Warranty Management Software?

In many organizations, warranty services and claims procedures are typically handled internally and impact several departments, from the supply chain to customer service.

If you are not all using the same system and viewing the same data, this can cause many problems. By investing in a warranty management app, brands can ensure that the warranty management process not only goes smoothly but also brings added benefits to them.

Today's warranty software products are also AI-enabled, allowing manufacturers to use machine learning capabilities to automate time-consuming functions. This helps improve the warranty process and ensures a superior level of customer service while delivering profitability.

Benefits of a Warranty Management Software-

Improved Warranty Process.

In general, warranty management software helps ensure uniform standards in warranty processes while providing increased transparency and communication between manufacturers, and suppliers.

Let's look at some of the additional specific benefits:

Faster processes: A warranty management app can help to easily track the progress of each claim and process each stage faster. By allowing the system to automate menial jobs, your employees will have more time to focus on bigger tasks and improve their skills.

Reduce fraudulent risk: Customers who are worried about their data can be easily reassured as the risk of fraud is reduced with a warranty management system. As all of the processes and policies are already in place and with the latest technology any issues or errors such as fraudulent activity are much easier to detect and stop.

Cost-effective: With a management system you can easily save on administrative costs as the system will automate claims and settlement processes.

Improved customer service: With real-time data available you can easily track the progress of each claim to keep customers updated and improve overall customer satisfaction.

Clearer insights: Clearer insights and analysis data are available with the help of a warranty management system. This makes it much simpler to monitor any quality issues and gives you a clear understanding of customer requirements.

Get you warranty data and analytics -

A warranty tracking software allows you to handle all your post-sales support requirements from a single screen, thus saving efforts and costs. But there are other benefits an advanced warranty tracking software can deliver for your brand like -

Improving your customer service -

Data can help you streamline your warranty claims service. Using reports from the analytics dashboards, brands can review the process at scale and figure out new easier processes. Analyzing the data will allow you to look into your post-sales customer service and find out which step the customer finds the most exhaustive and time-consuming.

Improving your product -

Track warranty data to find out what aspect of the product is triggering the most warranty claims. Warranty data not only allows you to save R&D costs but also allows you to use user-generated data to create an improved customer experience. Warranty data provides direct information about how and when your products fail. With this information, you can identify parts and systems that need improvement. Warranty data will also give you insight into what needs to be improved to reduce failure rates and improve customer satisfaction.

Get your end customer data -

Customer data is the biggest advantage for businesses, whether it be for online or offline marketing campaigns. It facilitates the retention of existing customers when utilized for loyalty programs and acquires new customers for other products through effective marketing strategies like promotion and cross-selling.

Customer data is a gold mine for any business and is the biggest advantage that they could have. Businesses use it to help them retain their existing customers by utilizing a loyalty program and acquiring new customers for their other products through a cross-selling strategy.

They can also use customer data to tailor every online marketing campaign to their existing customers to increase their return rates. Customer data can be used to promote businesses in a way that's more personal because it's like having a relationship with every customer.

​ Get data of your Amazon and other marketplace customers now.

NeuroWarranty's warranty management software specializes in delivering end-customer data to brands, and at the same time, helps brands build a profitable interaction with their customers. To know how NeuroWarranty helped market leader Syska increase profits by harnessing customer data read the complete case study here.

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How can a warranty program benefit your brand?

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Many companies think of warranty management as just another part of their customer service and a burden on their sales revenues. However, with the help of a sound warranty management solution, you can turn your warranty expenditure into a profit-making asset. This blog will look into how brands can leverage warranty management to increase sales and profits.

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5 questions to ask before choosing a warranty management solution | Warranty Management

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5 questions to ask before choosing a warranty management solution | Warranty Management

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Customer experience has overtaken price and product has the top deciding factor if customers retain or not, so while choosing a warranty management solution, make sure to have customer experience as the top deciding factor.
In this article, We explore five questions you can ask before choosing a warranty management solution. Give it a read ..

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Is the warranty solution easy to use for customers?

Customer experience has overtaken price and product has the top deciding factor if customers retain or not, so while choosing a warranty management solution, make sure to have customer experience as the top deciding factor.

The current warranty process most brands use is having a physical warranty card inside the product packaging, and whenever a customer wants to claim a warranty, they have to bring the warranty card to a retail outlet and verify their claim.

This makes claiming a warranty a hassle-filled process for your customers, leading to a large dropout rate.

What you would want is instead to have a digital solution where customers can register and claim a warranty in just a single click.

With the help of NeuroWarranty, registering for a warranty claim becomes much simpler. Customers can register for a warranty by simply scanning a QR code placed on your product and entering the purchase details. Once registered, customers no longer need to secure purchase bills and invoices.

Can the solution automate your warranty process?

Traditional warranty management processes are manual and labour intensive, thus driving up costs. The software should be designed to automate the tedious aspects of a warranty process.

Whether it is collecting warranty data or sending out notifications, the solution should be able to handle it effortlessly. This can save a lot of time and money that would otherwise be spent on building the process manually.

Automating the warranty process allows you to reduce your dependency on customer support executives and reduce customer support costs. Automating the process allows brands to manage a large number of warranty claims at once on a single screen, thus cutting down the operational cost significantly.

Does it allow you to communicate with your customers?

Customer feedback is the most important part of any business. It helps determine what products and services you should offer, how to communicate with your customers, and even what your brand needs to look like.

With advanced warranty solutions, collecting customer feedback is easy. Most of these tools allow you to send an email or text message directly to your customers after they have purchased your product.

Digital warranty management solutions like NeuroWarranty come with inbuilt CRMs and allow your customer support executives to manage the entire post-sales experience from a single screen.

Does the solution allow you to access warranty data and analytics?

Warranty solutions equipped with intelligent dashboards offer relevant insights for better decision-making. There are many reasons why you would want to equip your business with a digital warranty solution. One of them is because they give you unique insights into the performance of your product in the field.

Analytics dashboards can give you an idea of how your product performs across various geographies and demographics and where you need to improve. This data can help your brand make better decisions in various areas of your business.

With the right warranty analytics in place, businesses can save time, money and resources, and make better decisions. When shopping for a warranty solution, it's important to find a solution that can offer you the right warranty analytics. The solution should be able to provide the right services that fit your needs and is optimized for your business.

Can the solution bring you valuable customer data?

Customer data is the biggest advantage for businesses, whether it be for online or offline marketing campaigns. It facilitates the retention of existing customers when utilized for re-marketing and acquires new customers for other products through effective marketing strategies like promotion and cross-selling.

Customer data can be used to promote businesses in a way that's more personal because it's like having a relationship with every customer.

Customer data is a gold mine for your business and is the biggest advantage that you could have.

With NeuroWarranty leading consumer brands like Wayona can have a customer data collection rate as high as 16%. The data collected includes name, address, email address, phone number and even some demographic information such as age and gender. This data was then used by Wayona as part of their re-marketing efforts and were able to achieve a 20% increase in their repeat sales. Get complete case study. ​

Want to know more about how NeuroWarranty can help you improve your warranty process and get customer data? Schedule a demo now. ​

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5 questions to ask before choosing a warranty management solution.

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Customer experience has overtaken price and product has the top deciding factor if customers retain or not, so while choosing a warranty management solution, make sure to have customer experience as the top deciding factor.

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By eliminating fraudulent claims early in the process, you not only save money but also precious time and resources.

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Top 5 issues brands face while managing warranties | Warranty Management

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Top 5 issues brands face while managing warranties | Warranty Management

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Using the NeuroWarranty app, when any product comes for warranty claims, you can track details like when the product was manufactured and who was the supplier/ OEM. This will help in tracking which supplier is using the wrong product. Read this article to know more ...

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Fraudulent Warranty Claims -

A large chunk of fraudulent claims come from fraudsters who mix up with real customers who end up losing their warranty cards and bills. Also, customers at times intentionally provide an out-of-the-warranty product under claims. By eliminating fraudulent claims early in the process, you not only save money but also precious time and resources.

Warranty fraud can be difficult to detect, especially without skilled resources, processes and controls in place -- e.g. internal audit departments, anti-fraud policies, and formal fraud risk assessment. As brands look forward to providing the best customer experience, a lot of such repetitive and fraudulent claims are left in the suspicion stage.

Using the NeuroWarranty app, when any product comes for warranty claims, you can track details like when the product was manufactured and who was the supplier/ OEM. This will help in tracking which supplier is using the wrong product.

​ Stop warranty claim frauds faced by your brand now.

Tedious Warranty Claim Processes -

Most customers see claiming a warranty replacement for their product as a hassle rather than a privilege. This is due to the tedious time and effort-consuming warranty process brands use.

Before claiming a warranty customers have to go through the tedious process of finding old purchase bills and warranty letters which more often than not are misplaced due to the high volume of purchases customers make nowadays.

Although the process does not end at finding the purchase bills, customers then have to often go through endless calls with customer support teams to verify their purchase and then claim a warranty.

This process has been known to have a high dropout rate and customers often link the bad experience of the claim to the brand, creating a negative brand image and restricting them to buy from you again.

NeuroWarranty's warranty management software completely automates and digitizes your process end to end. Customers no longer have to look for old bills and go through endless calls, instead, they can register and claim for a warranty in a single click, heres how-
Scan the QR code or

click here to get the complete 1 click warranty registration experience :

High Warranty Management Costs -

Traditional warranty management processes are manual and labour intensive, thus driving up costs. Automating the warranty process allows you to reduce your dependency on customer support executives and reduce customer support costs. Automating the process allows brands to manage a large number of warranty claims at once on a single screen, thus cutting down the operational cost significantly.

Customer Warranty Communication -

Customers, when registered for a warranty claim, want constant updates on their claim status, but ensuring that customers are aware of their warranty claim's status is an expensive and time-consuming process for brands.

Absence of a direct communication channel between customers who claim a warranty and customer service teams forces brands to take up the process on-call resulting in additional service costs and reduced profits.

At the same time, collecting feedback and reviews from your end customers can prove to be a rather complicated task, notably for consumer product brands. Using Customer Relationship Management (CRM) software, your end customers can connect directly with your client servicing teams to communicate and register their feedback.

While buying separate CRM tools can be expensive and difficult to manage, you can save tons of money spent on buying additional CRM tools. Digital warranty management solutions like NeuroWarranty come with inbuilt CRMs and allow your customer support executives to manage the entire post-sales experience from a single screen.

Lack of Warranty Data and Analytics -

Warranty Applications equipped with intelligent dashboards offer relevant insights for better decision-making. There are many reasons why you would want to equip your business with a warranty management app. One of them is because they give you unique insights into the performance of your product in the field.

Analytics dashboards can give you an idea of how your product performs across various geographies and demographics and where you need to improve. This data can help your brand make better decisions in various areas of your business.

With the right warranty analytics in place, businesses can save time, money, and resources and make better decisions. When selecting a warranty management app, it's important to find an app that can offer you the right warranty analytics. The application should be able to provide the right services that fit your needs and is optimized your business.

The NeuroWarranty warranty tracking software allows you to access in-depth analytics of all your product warranties and the personal data of your end customers. If you have any questions about how to use our software or how it can help your business, book a demo according to your convenience here.

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Top 5 issues brands face while managing warranties (and how to solve them)

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Fraudulent Warranty Claims - A large chunk of fraudulent claims come from fraudsters who mix up with real customers who end up losing their warranty cards and bills. Also, customers at times intentionally provide an out-of-the-warranty product under claims. By eliminating fraudulent claims early in the process, you not only save money but also precious time and resources.

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Key Warranty Metrics: Everything You Need to Know

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Key Warranty Metrics: Everything You Need to Know

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​The first step to improving your warranty claims process is to have an in-depth understanding of metrics that can tell you what needs to be worked upon. Read this article to understand key warranty metrics in detail ...

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Key Warranty metrics and terms you need to know

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​The first step to improving your warranty claims process is to have an in-depth understanding of me..

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How to increase product registration rates? | Product Registration

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How to increase product registration rates? | Product Registration

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The ability to make your customers register their products is critical for success. But a lot of brands despite having a product registration process in place, suffer from extremely low product registration rates, if you are one of them, then this article is for you.

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Whether you are a small D2C brand or a large corporation, the ability to make your customers register their products is critical for success. A Product registration software collects valuable information about each customer, such as their name, e-mail address and any other information they provide during registration. Data is then used to increase repeat sales, manage warranty claims and improve customer satisfaction.

But a lot of brands despite having a product registration process in place, suffer from extremely low product registration rates, if you are one of them, how can you increase your product registration rates?

Your complete guide to increasing your product registration rates -

Simplify the product registration process -

The biggest problem with the registration process is that it's complicated. The registration form is the first thing people see when they visit your website. It's also where most people leave.

Your registration form should be short and clear but not so short that it feels like a forced choice. When someone has to think about what they want, they're less likely to complete the process. Take advantage of the fact that you have their attention by making sure there are no mistakes on the form itself or in its instructions.

NeuroWarranty is amongst one of the most easy-to-use product registration software available in the market right now - Click here to get the complete product experience.

Offer customers something in return for their data -

The more you can provide for your customers, the more likely they are to become loyal and repeat customers. The best way to do this is by giving them something more than what they expected - a little something extra that serves as a reward for their loyalty and participation in your business model.

The first step to increasing product registrations is to deliver value in return for customer data. A good example of this is building a loyalty program that tracks how customers are using your products and services, and then gives them discounts and other rewards when they use them more.

A company might offer customers a discount on their next purchase if they register for the service. Or it might send them an e-mail about new products and services.

The key is to make sure that the customer has something of value to receive from registering with the company. But how can you make use of data that you onboard, Click here to know how you can increase repeat sales by as much as 180% using customer data.

Simplify Access to Help, Support -

One of the best ways to improve product registration is to simplify access to help, support, and assist. This means that there should be a single place where customers can go to ask questions, get answers, and find resources.

You may also want to consider using an automated system for handling customer inquiries. This will allow you to quickly respond to inquiries and focus on other aspects of your business without having to deal with low-priority issues or follow up with customers who haven't been able to resolve their issues.

While looking for product registration solutions for your brand always look for a solution like NeuroWarranty, which has an inbuilt CRM. An inbuilt CRM will make the life of your support executive a lot easier and also save you additional costs of buying different CRM tools.

​Know the top 5 product registration software of 2022​

Make sure your customers trust you with their data -

When it comes to data protection, customers are concerned about their privacy and the safety of their personal information. They also want to know that the company they do business with is committed to protecting their data.
So how can you reassure your customers about data protection? Here are some tips:
Be clear about what information you collect and why. Explain how you use it, specifically how it's used for marketing purposes and how long you keep it. If there are any sensitive pieces of information, explain those as well.

Provide clear instructions on how to opt-out of online tracking and third-party collection of data. You can even let customers know if they're already being tracked through other channels or if they can opt-out in a different way than just turning off cookies.

Let customers know what happens to their information if something goes wrong (for example, if someone hacks into your website). Then explain what steps you're taking now and in the future to prevent this from happening again.

Make the form as simple as possible -

The first step in increasing your product registrations is to eliminate as many fields as possible. By doing so, you will reduce the amount of data you need to enter for each order and make it easier for customers to complete their purchases.

You can do this by letting customers choose options from dropdown menus or by allowing them to enter certain information in boxes below the options. This approach makes it easy for customers to choose from a variety of options without having to search through lengthy textboxes or narrow fields.

For example, if you sell multiple products-such as earphones and speakers -you could create a menu of choices that allows customers to select the type of earphone they want to register (for example, "wireless earphones"), then enter the model (for example, "wl - 07").

Allow users to sign in with phone numbers and e-mails -

Most people have multiple passwords to remember, and a good number of people forget their passwords a lot. Allowing users to log in with phone numbers and e-mails will save your customers from a lot of hustle.

This process is called single sign-on, and it allows someone to register with one click. It can be a tricky design aspect to add to your website or app, but we think it is worth the extra effort. Keep in mind that most people would trust a single sign-on process more than one without it.

NeuroWarranty is amongst one of the most easy-to-use product registration software available in the market right now -Click here to get the complete product experience.

Product registration software is a great way to help your brand increase repeat sales. It's also a great way to build customer loyalty and keep customers coming back for more. And making sure you are great at it can become one of your biggest strategic advantages.

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How to increase product registration rates? The complete guide -

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Whether you are a small D2C brand or a large corporation, the ability to make your customers register their products is critical for success. A Product registration software collects valuable information about each customer, such as their name, e-mail address and any other information they provide during registration.

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A product registration software will help you increase customer retention by providing them with a wide range of tools.

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Advantages of a product registration software | Product Registration

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Advantages of a product registration software | Product Registration

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Product Registration software can help businesses improve their customer service. It allows them to do more with less by automating processes and streamlining processes that were previously done manually. Read this blog to find out the advantages of product registration software for your business.

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Our product registration software is designed to collect data from your customers as they register for products. This allows you to create a complete profile of your customers based on their purchase history, allowing you to tailor marketing efforts to keep them coming back.

If you have ever run a loyalty card scheme or any other loyalty reward system then you will know how valuable this information can be when trying to market your products.

The data collected includes name, address, email address, phone number and even some demographic information such as age and gender. This data is then used by the company that has registered it as part of their marketing efforts and can be used by other companies as well.

With our product registration software, you can create an online database which stores all of your customer data so that you do not have to manually enter it each time someone registers for a product.

Automate marketing with a product registration software -

When you use an automated marketing solution, you can automatically send messages out to your customers when they log into their accounts or make purchases through the website. This saves you time and helps keep them informed about new content or promotions that are available at no additional cost or effort on their part.

Increase Customer Loyalty

A product registration software allows you to track your customers' behaviour and thus, you can stay ahead of the competition. If you have a loyal customer base, chances are that they will return for more.

For example, if you know that customers who buy your product tend to be repeat buyers, then it makes sense for you to offer them special discounts or other incentives. You can also use this information to target new customers by sending them targeted emails.

In addition, product registration software can help you keep an eye on how much each customer spends on your products. If a particular customer spends more than usual, then you may want to send him/her a message explaining why they should get the next version of your product at the same price as the previous one. This way, they will become loyal customers and will continue buying from you in the future.

Registration software can help businesses improve their customer service. It allows them to do more with less by automating processes and streamlining processes that were previously done manually.
Improve Customer Service
Know the top 5 product registration software of 2022 Protection from online fraud

The best way to improve customer service is to automate it. A product registration software can be used to manage your customer relationship management (CRM) system, which means you can use a single platform to handle all of your customer interactions. As a result, you'll be able to streamline the entire process of managing customers and their purchases, including:

Contacting them when they have questions or need help with their order

Sending them an email after they place their order in case it needs any additional information or instructions

Receiving payment from customers and processing refunds
The manufacturer's database stores customer and product information directly. They have everything they need to manage claims, repairs, and replacements with ease.
With real-time data at your fingertips, you can simply track the status of each claim, keeping consumers informed and significantly improving satisfaction.

​In the age of cybercrime, it is wise to consider protecting your brand. If a product registration software can ensure that all products are registered with the right serial number and name, then you are less likely to suffer from online fraud. This means that if someone tries to register a fake product with your company's name, they will be blocked by the software before they even get started.

More than just protection - A product registration software can also help in other ways. It can be used to track down missing shipments and ensure that every single product is accounted for. This not only helps you avoid bad publicity but also makes it easier for you to track down any issues with your suppliers or customers down the line.
​
Collect Customer Feedback

Customer feedback is the most important part of any business. It helps determine what products and services you should offer, how to communicate with your customers, and even what your brand needs to look like.

With product registration software, collecting customer feedback is easy. Most of these tools allow you to send an email or text message directly to your customers after they have purchased your product.

This allows you to collect feedback from them before they return the product so that you can improve its quality in future batches.

A product registration software will help you increase customer retention by providing them with a wide range of tools that can be used to register their products.

By allowing your customers to register their products, you are ensuring that they stay on board and continue to interact with your business. This is because they will be able to keep track of their orders and know where their products are in the process.
​
Increase Repeat Sales with the NeuroWaarranty product registration software -

Product registration software can help increase customer retention, and improve customer satisfaction and loyalty.

As customers tend to become familiar with your brand, product registration software can be a great way to keep them coming back for more.

Product registration software also allows you to provide customers with a seamless experience by storing customer data in one place - no need for multiple forms or complicated processes.

This reduces the amount of time it takes for customers to complete their orders and makes it easier for you to manage orders going forward.

Product registration software can also make it easier for you to engage with customers by allowing them to track their orders without having to log in each time they visit your website or app. This helps increase customer retention because it keeps them on track and encourages repeat purchases (which increases revenue).

We hope the information provided here has been helpful. We encourage you to further research this topic on your own and use it as a guide when deciding whether a product registration software is right for your business. Click here to know the NeuroWarranty product registration software can help you boost your repeat sales by 28%.

It's easy to see how product registration software will continue to gain popularity in the coming years, especially with emerging consumer brands and the growing popularity of the D2C model.

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Advantages of a product registration software | The complete guide

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Our product registration software is designed to collect data from your customers as they register for products. This allows you to create a complete profile of your customers based on their purchase history, allowing you to tailor marketing efforts to keep them coming back.

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How to increase repeat sales by 180% using customer data

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How to increase repeat sales by 180% using customer data

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Customer data is a powerful tool for resellers. It allows you to build up a better picture of your customers so that you can better understand who they are and how you can increase your repeat sales. Read this blog and find, how you can increase repeat sales by 180% using customer data?

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A recent study from Hubspot shows that 92% of companies use customer data to grow revenue. The same study also showed that 69% of companies use customer data to improve customer experience.

Customer data is a powerful tool for resellers. It allows you to build up a better picture of your customers so that you can better understand who they are and how you can increase your repeat sales.

When it comes to reselling, it's important to have a clear idea of who your customer is, so that you can offer them the right solutions for their needs.

Understand your loyal customers

Customer loyalty is an important factor in building effective reselling. If you know what makes your loyal customers tick, then you can provide them with products and services that meet their needs and increase your repeat sales.

Knowing who your most loyal customers are will help you keep them happy and engaged. These are the people who spend the most money with your company over time, so it makes sense to invest in them heavily.

Customers with high lifetime value (LTV) are worth more than those with low LTV because they're likely to spend more over time as well as refer others to do business with you.

Customer data helps you understand your loyal customers better, their history with your company, and even buying patterns. This information helps you provide them with relevant products and services at the right time and place.

This way, you can identify:

What products do they like most?

When they bought from you and how often they buy from you

Where they are located and what websites they visit

How much money do they spend with you (and on what)

Target the right customers with

personalized emails to increase repeat sales

Target the right customers with personalized emails. Email marketing is one of the most cost-effective ways to reach customers directly and increase repeat sales. But it takes a lot of time and effort to write hundreds of individualized messages.

With customer data, you can tailor your marketing campaigns based on specific interests or purchase histories, making it easier to send relevant emails while spending less time on each message.

Create dynamic product recommendations

Personalize your email subject lines

Use behavioural triggers like abandoned carts, abandoned forms and more

For example, if a customer buys only one product from you but never returns for more, send them a message offering another product similar to the one they purchased before - along with an incentive such as a discount or free shipping. This strategy works well because it's personalized and relevant to that customer's needs - which means they'll be more likely to respond positively than if you simply sent them an email with no context whatsoever.

Personalized email marketing is one of the best ways to increase repeat sales. You can increase repeat sales using personalized emails in a number of ways, including:

Send targeted emails based on customer behaviours​

You should use all of these techniques to improve your email marketing campaigns. But how do you get started? Struggling to access data of your Amazon and retail customers? Click here to access data of your end - customers.​

Personalized social media marketing is one of the most effective ways to increase repeat sales. Most social media platforms allow you to target ads based on demographics (age, gender), interests (likes) and other information that's already been collected about a user.

You can also target people based on their location or other behaviours - for example, if a user checks out multiple products on your website but doesn't make a purchase, you could send them an ad for one of those products once they've left your site.

You can advertise on social media channels such as Facebook and Twitter to reach these potential buyers with targeted ads that promote products based on their previous purchases or browsing history on your site.

Identify the right time to reach out to your customers

Identify the right time to reach out to your customers. If you're selling a product or service that's related to an existing one, you may want to wait until the customer has been using it for a while before contacting them with a new offer. This will help ensure that they're familiar with your brand, which makes it more likely that they'll buy from you again.

Identify the right time to resell to your customers. Knowing when customers are most likely to buy is important for any business - but especially if you're reselling products that have a short lifecycle or limited stock.

It's hard enough for customers to make purchasing decisions in the first place, so if you're sending out emails about new products at the wrong time, likely, they won't be interested in what you're offering.

Click here to know how consumer electronics brand Syska increased it's repeat sales by 180%​

Use mobile push notifications to increase repeat sales

Mobile push notifications are one way to reach customers on their mobile devices. Using the right messaging, you can encourage them to make another purchase or take advantage of an offer that's only valid for a limited time. These messages can be tailored based on the customer's preferences and past purchases so that they know exactly what they need to do next.

Personalized mobile push notifications are an excellent way to keep in touch with your customers and make sure they never miss out on an opportunity. If you have an e-commerce site, sending personalized notifications about new products or sales can build loyalty among your customers by keeping them informed about new opportunities and discounts.

Struggling to reach your customers on mobile? here is how you can reach your amazon and retail customers directly on their mobile - Know more.

Use customer data to sell D2C

The rise of direct-to-consumer (D2C) brands has been well documented. The ability for companies to connect directly with their customers and offer them experiences they can't get anywhere else has been a game-changer.

Directly selling from your website is a great way to increase repeat sales, because you don't have to rely on any third-party websites or companies like Google or Facebook for traffic or leads. You also don't have to pay any commissions or fees for providing this service to customers. Want to FastTrack your brands D2C journey? FastTrack your journey now! ​

Increase repeat sales by creating product subscriptions

The most common way to increase repeat sales products is via subscriptions. Subscriptions are a great way to increase your margin and reduce the risk of inventory management.

Subscription models are popular in eCommerce, but they can be tricky to implement. If you don't offer enough value upfront or have unclear policies, customers are likely to churn and cancel their subscriptions.

Customer data can help you avoid these problems and make sure that your subscription program is successful. Here's how you can increase repeat sales using product subscriptions:

Target your customers with personalization. Use customer data to create product bundles and offers that cater to specific needs or interests. You can also use this information to personalize the subscription experience (for example, sending welcome emails with customized tips).

Data of your customers is gold for you, but the majority of consumer brands are unable to leverage data in their remarketing efforts as brands don't simply have access to it.

The biggest roadblock between consumer brands and the data of their end customers is the seller's policy of Amazon and other marketplaces that restrict brand access to the data of their buyers.

However, Brands like Syska, Portronics, Flo and many more have cracked this blockade and can get data of every end customer using NeuroWarranty.

NeuroWarranty has helped 100s of leading brands to access data of their end customers and increase repeat sales by as much as 180%. To know how your brand can get data of its end customers and boost its repeat sales, book a demo with NeuroWarranty's solution expert using this link - Book a demo now. ​

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Here is how you can increase repeat sales by 180% using customer data.

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A recent study from Hubspot shows that 92% of companies use customer data to grow revenue. The same study also showed that 69% of companies use customer data to improve customer experience. Customer data is a powerful tool for resellers.

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NeuroWarranty provides a mobile application using which your customers will be able to register warranties, request claims & manage all their communication with brands at one place.
Customers can register for a warranty by simply scanning a QR code placed on your product and entering the purchase details. Once registered, customers no longer need to secure purchase bills and invoices. You will be surprised to know the functions NeuroWarranty’s Warranty management App can perform for your business. Check out this page to know more ..

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Digitize your warranty claims process to satisfy customers, gather customer data, and increase repeat sales. Reduce warranty costs by identifying duplicate claims, automating the claims process and easing customer communications.

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Rated #1 Warranty Management Solution | NeuroWarranty

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Digitize your warranty claims process to satisfy customers, gather customer data, and increase repeat sales. Reduce warranty costs by identifying duplicate claims, automating the claims process and easing customer communications.

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Mobile push notifications have become a popular way for businesses to engage with customers.

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Using mobile push notifications to increase repeat sales | Your complete guide

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Using mobile push notifications to increase repeat sales | Your complete guide

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Mobile push notifications are an effective way to reach your customers, but you need to make sure that you're doing it right. Here are some tips for using mobile push notifications to increase repeat sales.

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Mobile push notifications have become a popular way for businesses to engage with customers. And with good reason: research shows that 82% of consumers prefer to receive mobile messages, and 65% are more likely to purchase after receiving a notification.

But if you're not using the right strategy for your business, it can be difficult to generate results with push notifications. Mobile push notifications are an effective way to reach your customers, but you need to make sure that you're doing it right. Here are some tips for using mobile push notifications to increase repeat sales.

How to use mobile push notifications to increase repeat sales -

Contents

Get your prospects to opt-in to receive push notifications

The first step in using mobile push notifications is getting your prospects to opt in to receive them. The best way to do this is by offering them something of value in return for their contact information. This could be anything from a discount on their next purchase or trial period for new products, to exclusive content on your blog or social media pages.

Once you have their contact information, you can begin sending them personalized messages based on their buying patterns and interests. An example would be if someone buys one of your products, they might receive an offer for another product that complements it - like a new accessory or replacement parts for broken ones. Once they've permitted you, you can send them specific messages at different points in the buying cycle to help increase conversion rates and get more repeat sales.

Create a well-crafted message basic structure that you use for all your push notifications

Mobile push notifications are an extremely effective way to get your customers to re-engage with your business.

The key is to create a well-crafted message basic structure that you use for all your push notifications. This way, your customers know what to expect from each type of message and can easily recognize the difference between them.
Here are some tips to help you do just that:

1. Define the purpose of your mobile push notifications

2. Use different colours for different types of messages

3. Use icons or images in addition to text

4. Keep messages short and concise

Use simple, clear, and short language when crafting messages to send as a push notification

Mobile push notifications are a great way to keep your customers engaged. They're also a great way to get them back into your store.

But what if you're not sure how to craft the right message?

Here are some tips for creating effective mobile push notifications:

Use simple, straightforward, and short language when crafting messages to send as a push notification. The goal is to get people excited about something without overwhelming them with information.

Consider using an image of the product that you're promoting alongside the text of your message. For example, if you're promoting a sale on women's swimsuits, include an image of one or two suits in your message. This will help convey the value of what you're offering and make it easier for people to understand what they'll be getting if they click through.

Be sure that your message includes a call to action - one that lets users know exactly what they'll get if they click through to your website or app. For example, instead of saying "Get 20% off all swimsuits," say "20% off all swimsuits."

Use simple, clear, and short language when crafting messages to send as a push notification. It's tempting to use long sentences and complex language in an attempt to sound professional, but this is more likely to confuse your customer than inform them. Think about how you would speak to someone in person if you needed them to do something. If you wouldn't say it that way, don't write it that way either!

Don't send too many messages at once. You want your customers to read each message carefully and act on it when they have time - not get overwhelmed with information they don't need right now. Send no more than two or three messages per day and make sure they are relevant before sending them out again.

Segment and target based on their location - e.g., notifying users of nearby offers and events

By segmenting by demographics like gender and age or by past purchases or actions taken within the app (such as commenting on an item), you can send more relevant messages that drive engagement among those most likely to respond positively.

Knowing who you're targeting with your mobile push notifications is important. There are several ways to do this, including:

Location-based targeting:

Send messages based on where customers are located. If they're near a competitor, send them a message about how much better your business is than theirs. Use location-based triggers so you only push messages when people are near your store or business location (or other places where you want).

Interest-based targeting:

Send messages based on what customers like or don't like - such as products they browse online or videos they watch on social media platforms like Instagram and Facebook. This lets you target specific groups with relevant messages that will drive them back into stores or online shopping carts.

Segment message delivery based on the time of day

Mobile push notifications can be used as an incentive for customers who are on the fence about making a purchase. If someone has been thinking about buying from you but hasn't made a decision yet, consider sending them a message with an offer that expires soon or another reason why they should buy now before it's too late. This will help build urgency around the purchase and encourage them to act now instead of waiting until later before deciding whether or not to make the purchase.

Segment message delivery based on the time of day. If you know your customer is most likely to open their phone during work hours, send them an offer there. If they're more likely to open their phone after work and on weekends, send them an offer at those times. This will help you increase the number of people who respond to your offers by making them more relevant.

Send offers that align with what people have been looking at or buying recently. If someone was browsing a pair of shoes last week but hasn't purchased them yet, send them an offer for those shoes again - maybe with a discount or special deal that makes it more tempting to buy now instead of later when they have time to shop around again.

If you're not using push notifications to market your business, you're missing out on a huge opportunity. Push notifications are a powerful tool for customer retention and repeat sales.

Getting data of your customers is the first step to using mobile push notifications, but at a time when a large number of brands are dependent on marketplaces like Amazon to sell their products, how can your brand get data of your end customers?

NeuroWarranty is your one stop solution that can get you data of both your marketplace(Amazon) and reatil customers. Having worked with the leading consumer brands, NeuroWarranty has helped brands like Syska increase their repeat sales by up to 180%, to know how NeuroWarranty can bring you data of your Amazon and retail customers, .

To know more about how your brand can use email marketing and increase repeat sales by up to 180%, read this blog on the comprehensive guide to increasing repeat sales.

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Using mobile push notifications to increase repeat sales | Your complete guide

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Mobile push notifications have become a popular way for businesses to engage with customers. And with good reason: research shows that 82% of consumers prefer to receive mobile messages, and 65% are more likely to purchase after receiving a notification.

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NeuroWarranty helps brands streamline its post sales warranty experience. It comes with an inbuild customer support which allows brands to settle warranty claim

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Product Registration Software | Warranty Management Solution

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Product Registration Software | Warranty Management Solution

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Product registration software can help you to create a lasting relationship with your customers and increase the lifetime value of their purchases with easy access to end-customer data. Check out this page to know more ...

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Collect consumer data and engage customers on one platform. Neurowarranty, an all-in-one platform for product registration and engagement, makes it easy for manufacturers to drive consumer loyalty and revenue through data collection and re-engagement.

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Collect consumer data and engage customers on one platform. Neurowarranty, an all-in-one platform for product registration and engagement, makes it easy for manufacturers to drive consumer loyalty and revenue through data collection and re-engagement.

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Helping consumer electronics and appliances brands boost their repeat sales

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Helping consumer electronics and appliances brands boost their repeat sales

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At a time when repeat sales drive businesses and customer retention has become more important than ever, NeuroWarranty is a solution that can help you boost your repeat sales and increase revenues. Check out this case study to know how did NeuroWarranty enable Wayona to get data of its Amazon and offline customers and boost their repeat sales?

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Data of your customers is gold for you, but the majority of consumer brands are unable to leverage data in their remarketing efforts as brands don't simply have access to it.

Are you looking for these features for your consumer electronics brand?

1. Access to data of your Amazon/ retail end customers

2. Increasing customer engagement

3. Increase repeat sales

4. Automated post-sales service for end customers

5. Elimination of fraud/ expired claims

If yes, NeuroWarranty is a Warranty Management Software that has helped leading consumer electronics brands like Wayona, Syska, Resqtech, Smartshout, and 100+ leading brands achieve these results in no time.

At a time when repeat sales drive businesses and customer retention has become more important than ever, NeuroWarranty is a solution that can help you boost your repeat sales and increase revenues.

How did NeuroWarranty enable Wayona to get data of its Amazon and offline customers and boost their repeat sales?

Introduction - Helping Wayona access data of their end customers.

Wayona are market leaders in the Indian consumer electronics and appliances sector,with a diversified product range. Wayona relies majorly on offline retail and Amazon, that are its two major sales channels.

What were the issues Wayona was facing?

1. Not having access to data of their retail and Amazon customers.

2. Not being able to connect with their customers at scale.

3. Not being able to re-market to existing customers and thus losing valuable repeat business.

4. Hassle in delivering smooth post-sales services for multiple SKUs.

What did NeuroWarranty notice?

Consumer electronics and appliances brands like Wayona have a high Customer lifetime value, but the inability to remarket to their existing customers results in low retention rates and diminishing profits over time.

Challenges faced by Wayona -

Not being able to remarket to existing customers -

Consumer electronics brands have a very high customer lifetime value, but not having effective channels for remarketing restricts consumer electronics brands from unlocking the true value of a customer.

Data from Oberlo shows that 80% of businesses consider email marketing as the most effective strategy for retaining customers. The lack of access to customer data like emails and phone numbers made Wayona struggle with their remarketing efforts.

Not being able to target the right segment of customers at the right time resulted in Wayona losing invaluable repeat business.

Not being able to connect with their customers at scale -

Customers, when registered for a warranty claim, wanted constant updates on their claim status, but ensuring that their customers were aware of their warranty claim's status was an expensive and time-consuming process for Wayona.

Absence of a direct communication channel between customers who claim a warranty and customer service teams had forced Wayona to take up the process on-call resulting in additional service costs and reduced profits.

Low customer satisfaction rate (post-sales service related) -

With retail sales becoming increasingly online, the commission rates by marketplaces like Amazon were costing Wayona a large chunk of their profit margins. With commission rates as high as 20%, Wayona was increasingly looking for ways to reduce their dependency on marketplaces like Amazon for their sales.

And even if Wayona was to ignore the high commission rates, Amazon policies like not allowing brands to re-market, not allowing brands to access customer data and misusing your data to copy your products were guaranteed to harm Wayona and affect your sales in the long run.

Hassle in managing product warranties for multiple SKUs -

Wayona was using a Traditional Warranty Management System. In the absence of AI and IoT-based tools, it was facing an increase in cost and time elements.

Result?

1. Huge time investment in the claim settlement process.

2. Increased warranty frauds due to reliance upon paperwork. And we know how manual data recording is prone to errors.

How does NeuroWarranty help brands?

How did NeuroWarranty help Wayona?

Wayona's search for a suitable solution led them to NeuroWarranty. Wayona realized soon enough that this was the most cost-effective, robust solution that could even cater to their massive distribution network without additional effort in the minimum time frame.

With NeuroWarranty, customers of Wayona can simply scan the tag placed inside the package to register for a warranty and track and manage it digitally.

The scan gathers relevant consumer data for Wayona, which is being leveraged in several innovative ways to resell, cross-sell and upsell to existing customers. The digitization even consolidated all data in one place, connecting thousands of Wayona service centers across the country.

How NeuroWarranty helped Wayona increase their repeat sales?

Bringing Wayona data of their end customers -

Wayona knew that the consumer electronics and appliances market is filled with competitors trying to attract customers, and consumers of this segment are always open to trying out new brands. Hence their ability to retain customers will determine their profitability in the long run.
Did You Know: A 5% Increase in Retention Increases Profits by Up to 95%Bain and Company
Consumer electronics brands like Wayona struggled to remarket effectively, as their sales channels (retail and marketplaces like Amazon) did not give them the end-customer data needed to reach the customers.

NeuroWarranty helped Wayona by giving them complete access to the personal data of every registered customer including Names, Email Ids and Phone Numbers.
NeuroWarranty was able to deliver a 16% customer data acquisition for Wayona and as end-customers get used to the solution, customer data acquisition for Wayona is expected to be as much as 20%.
Access to data of its Amazon and retail customers allowed Wayona to reengineer its remarketing strategy and achieve a 10% increase in repeat sales.
Get data of your Amazon and other marketplace customers now!
Transforming Wayona's post-sales service -

NeuroWarranty replaced Wayona's traditional paper-based warranty with a QR code-based digital warranty. The new warranty software allowed Wayona to deliver an unparalleled customer experience across all touchpoints.
How was the consumer electronic brand's post-sales service improved?

1. Customers no longer had to go through the hassle of finding old bills and warranty cards to claim a warranty.

2. Customers could track the status of their warranty claim in real-time.

3. Using the Inbuilt CRM customers can communicate directly with customer support executives to solve their queries.

4. In case of improvements are needed, customers can have the reviews and feedback acknowledged leading to an increase in customer engagement.

Simplifying customer communications -

Wayona had identified the need to be customer-centric, they needed to connect with their end customers at scale to provide an unparalleled customer experience.

NeuroWarrnty's Inbuilt CRM helped Wayona manage all their post-sales customer communications on a single dashboard. The simplified customer interaction helped Wayona reduce customer complaints calls and help tickets while reducing their customer service costs by 30%.

NeuroWarranty also helped Wayona increase their customer engagement by enabling them to respond to individual customer queries and acknowledge customer feedback and reviews.

Digitizing and automating warranty claims -

NeuroWarranty replaced Wayona's traditional warranty with a QR code-based Digital Warranty Solution. With the process of 'NeuroTagging', NeuroWarranty not only helped Wayona automate its warranty but also made product serialization more effective for an improved supply chain management.

Customers of the Consumer Electronics and appliances brand no longer had to secure old purchase bills and warranty cards to claim a warranty, which was one of the main reasons for rejecting warranty claims as warranty cards get easily misplaced. The automated warranty claims process resulted in a 70% decrease in warranty processing costs for Wayona.

The Results?

1. 8% customer data acquisition in the first quarter. 16% customer data acquisition in this quarter. As end customers get used to the solution, customer data acquisition for wayona is expected to touch 20% by the next quarter.

2. 5X customer engagement compared to other consumer electronics brands allows Wayona to connect with their customers at scale and build a long-term relationships.

3. 10% increase in repeat sales due to the combing effect of transformed customer service and personalized data-driven remarketing strategy.

4. 300% increase in customer participation in the warranty program as products across SKUs were digitized.

How can your consumer electronics and appliances brand benefit from this solution?

NeuroWarranty's warranty management software is helping Wayona, Syska, Resqtech, Smartshout and 100+ leading brands increase their repeat sales by transforming their post-sales services.
What are you waiting for?
Make Digital Warranty Management System your Strategic Advantage!
Check out the list of the best warranty management solutions for the year 2022.
NeuroWarranty guarantees -

1. Increase in revenue and profit

2. Up to 25% increase in repeat sales.

3. Up to 90% decrease in warranty-related costs.

4. 100% Reduction in fraudulent warranty claims

5. Data of your Amazon, Flipkart and retail end customers

6. 5X customer engagement compared to your competitors.

7. Kickstarting your D2C journey.

A 10% increase in repeat sales is an astonishing number in the electronics and appliances industry and can increase your profits by as much as 180%, want to achieve the same for your brand?

Get a free product demo to know how NeuroWarranty can help you do it. Book A Demo Now.​

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Helping consumer electronics and appliances brands boost their repeat sales [Case Study]

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Data of your customers is gold for you, but the majority of consumer brands are unable to leverage data in their remarketing efforts as brands don't simply have access to it. Are you looking for these features for your consumer electronics brand?

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Difference between Warranty & Guarantee | Warranty Management Software

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Difference between Warranty & Guarantee | Warranty Management Software

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To some extent, Guarantee and Warranty mirror each other since they both talk about the performance of the products, but they are not similar and have vast distinctions. Read this blog to know more..

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In this sense, the phrase warranty is extremely widely employed. It indicates a formal guarantee given to the customer about the status of the goods is truthful and says that the manufacturer will be liable for the repair or replacement if proven faulty.

What is a warranty?

To get to know about the differences between Warranty and Guarantee, let's talk about Warranty first. According to the definition, a warranty is an agreement to offer free repair services for any problems that may develop with a product during the course of regular usage of the device within the warranty period. If the manufacturer does not guarantee replacement, then he promises to repair the product.

When a corporation is accountable for the product's functionality, there should be a minimum time range throughout which the product must function. This implies that the customer is covered against abrupt breakage or sudden faults with the goods. It makes no sense to pay for repairs if you have just purchased a high-priced refrigerator that stops operating a month later.

Consequently, companies provide guarantees with their products as a means of demonstrating their commitment to the long-term viability of their products. And today, generally, warranty management is managed by warranty management software, which has made lives simpler for various firms. NeuroWarranty gives a corporation an alternative for manual warranty registration by bringing digital warranty management.

What is a Guarantee?

Guarantee is a step ahead of Warranty when the firm is so sure of their goods that they repair or replace the product. Shortly put, if a product faults with it, the manufacturer will first attempt to fix it, and if that is unsuccessful, it will provide a free replacement product.

Customer rights are enhanced by a guarantee, which indicates that the maker has made a promise about the product's content, quality, or performance. If the duty is not met, the manufacturer will replace or repair the product, or the money paid as consideration will be repaid, despite being only good for a specific period.

There are three parties involved in a guaranteed contract: surety, the primary debtor, creditor, where the manufacturer serves as a survey if the product's performance is below average.

Critical distinctions between Warranty and Guarantee:

Warranty is usually given for products which are known for frequent breakdowns or any mechanical fault.
Example: Steaming Iron, washing machine.

A guarantee is given for the products which are reliable and durable and are debatable to have any mechanical breakdown or fault.
Example: Heavy engineering products.

Essential facts to know regarding warranty management and Guarantee:

As you have read above, differences between Warranty and Guarantee stand as variances in legal proposals. A customer can easily claim a repair of any product for free, but he cannot claim the replacement of the product as the company is not legally bound for a replacement.

While most firms know that it is cheaper to replace a product now than to deal with legal difficulties later, there is another essential point to be addressed. At the same time, one unhappy customer might result in a loss of 10 optimistic consumers owing to the unfavourable word of mouth.

If the customer is upset with the product, then a warranty may be turned into a guarantee, and a free replacement might be supplied to appease the customer. If the customer is not using the product in the correct manner while not following the rules and regulations provided by the corporation, the Warranty and Guarantee can be called void.

It is also conceivable that a complete product can never be covered under Warranty and the Warranty typically varies for various product sections.

Final thoughts:

Studying the documents accompanying the Warranty or Guarantee is vital to understand what is covered under Warranty and Guarantee.

After the explanation about the differences between Warranty and guarantee above. To some extent, Guarantee and Warranty mirror each other since they both talk about the performance of the products, but they are not similar and have vast distinctions.

​

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Difference between Warranty & Guarantee | Everything you need to know

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In this sense, the phrase warranty is extremely widely employed. It indicates a formal guarantee given to the customer about the status of the goods is truthful and says that the manufacturer will be liable for the repair or replacement if proven faulty.

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How to increase repeat sales using social media | Warranty Management Software

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If you want to increase your business' repeat sales, then social media can be a great place to do so. Social media is a great way to increase brand awareness and customer loyalty. It's also easy to drive traffic to your store online and build a following of people who love the products you sell. Check out this blog to how you can use social media to increase repeat sales...

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If you want to increase your business' repeat sales, then social media can be a great place to do so.

A study of 6,500 retailers found that customers who used social media paid 65% more than those who didn't. Social media is a great way to increase brand awareness and customer loyalty. It's also easy to drive traffic to your store online and build a following of people who love the products you sell.

A good social media presence also helps create a sense of trust with consumers, which is essential for repeat sales.
This is how you can use social media to increase repeat sales -
Identify your target audience.

The first step in social media optimization is to identify the target audience you want to reach. You can do this by using tools like Nielsen's Digital IQ, Google Analytics and Facebook Insights to get a better understanding of who they are and what they like.

Once you know your customers, you can create custom content that will resonate with them. If you're selling products, it may make sense for you to share content about how-to videos or how-to guides for your customers' favorite products. If you sell services, it might be wise to share tips on how to get hired by a particular company or industry-specific resources.

If none of these ideas appeals to your business, there are still plenty of ways that social media can help increase sales! Just remember: if it doesn't resonate with your customer base, it probably won't work for your business either!

Showcase your brand personality and humanize your brand.

It's not just about creating content that is relevant to your audience. It's also about creating content that is relevant to you.

If you are a small business owner, it's important that you know your brand and how to communicate it effectively. This can be a challenge when you have limited resources and time. But it's also an opportunity to stand out among the crowd by promoting your company in a way that makes people want to buy from you again and again.

The best way to do this is by showcasing who you are as a brand, what your values are, and how your products or services fit into the lives of your customers. This will help you humanize your brand and make it more relatable for those who may not know much about it yet.

Part of the reason people buy products and services is that they trust the company behind them. The people running a company have to be a part of the conversation, and they need to be able to express themselves in a way that resonates with their customers.

Engage your audience.

Brand engagement is one of the most important things to keep in mind when you're thinking about social media marketing. You don't have to have a large following or even a large following at all, but if you do have an audience, you want to make sure you're engaging with them.

To get started, think about some of the questions that you hear from customers and prospects regularly. Do they have questions about your product or service? Are they asking for recommendations? What are they saying in their reviews? If you can answer those questions, then it should be easy for you to find content that will help engage your audience and provide value to them.

Use social media as a customer service tool.

Social media is not just for brands to be seen, it's also for the customers to leave reviews, ask questions and provide feedback. By using social media for customer service, you can help lower your company's churn rate by providing outstanding service to your customers.
Some examples of ways you can use social media to improve customer service:
Connect with past customers and build relationships. If they have a problem with their order or if they want more information about something that you're selling, make sure that they know how to contact you directly on social media so that they don't end up calling or emailing in frustration.

Answer questions quickly and efficiently. If someone asks a question on social media (or elsewhere), be ready with an answer right away. This will give them confidence in your business and make them feel valued as a customer. It also shows that you are willing to stand behind what you sell - something that will resonate with many potential buyers who may otherwise be turned off by poor customer service.

Use paid advertising

The best way to increase repeat sales is to use paid advertising. You can advertise on social media sites, but not all social networks are created equal. You want to look for the ones with the highest engagement rates, the most active communities, and a good reputation from other businesses in your industry. Use paid advertising.

Pay-per-click (PPC) advertising is one of the most potent ways to increase your sales, and it's relatively cheap to set up. All you need is a good keyword research tool and a budget for ads that run on Google and Facebook.

Facebook ads are the most effective way to drive traffic to your store, but they do require some work on your part. You'll want to create unique content for each ad campaign, which may take you some time.

If you're just getting started with PPC, here are some tips:

1) Choose keywords appropriately - this is where keyword research comes in handy. If you're not familiar with how search engines work or how people search for products online, then don't worry about it too much at first - just choose keywords that seem relevant to your product and its target audience, and keep an eye out for them when researching your competitors' products or topics in general.

2) Write compelling copy for each ad - this is what will get people clicking on your ads! The copy should be short and sweet but still, convey the message. Don't use too many words; aim for three sentences max per ad.

By creating campaigns with a consistent and unique voice, brands can establish trust through social media. This voice is what keeps customers coming back again and again, eager to see what the brand will share next. By cultivating a strong social presence that consumers want to be a part of, brands can ensure ongoing participation and engagement, which will help drive repeat sales.

Social media is all about interaction, engagement and building relationships. Therefore, to cope up with the current trend due to social media, that is Make-Brands-Interactive-Now and Make-Brands-Engaging by using social media.

Build your audience on social networks, focus on cultivating genuine interactions to gain loyalty & positive brand image in the minds of users and do not forget that word of mouth still remains the best source for your business or products. So brands now can easily connect with the buyers or clients by fast growing Social Media Marketing through Facebook, Twitter, YouTube etc.

To know more about how your brand can use social media and increase repeat sales by up to 180%, read this blog on the comprehensive guide to increasing repeat sales.

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Your complete guide to using social media to increase repeat sales

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If you want to increase your business' repeat sales, then social media can be a great place to do so. A study of 6,500 retailers found that customers who used social media paid 65% more than those who didn't. Social media is a great way to increase brand awareness and customer loyalty.

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How to use personalized email campaigns to increase repeat sales | Warranty Management

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How to use personalized email campaigns to increase repeat sales | Warranty Management

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A personalized email campaign is a specific type of segmented email marketing that can help you increase repeat sales. Here are some ways you can use personalized email marketing to increase your repeat sales ...

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A personalized email campaign is a specific type of segmented email marketing that can help you increase repeat sales.

The idea behind personalized email campaigns is to send automated emails to customers who have already purchased from your company. This is done by creating an automated email sequence that will be sent to each customer after they have made their first purchase to increase repeat purchases.

Personalized email campaigns allow you to connect with the customer on a one-on-one basis, which can help drive repeat sales and increase customer retention.

Here are some ways you can use personalized email marketing to increase your repeat sales:

Segment email campaigns to boost repeat sales

Segmented marketing is one of the most cost-effective ways to acquire new customers and increase repeat sales. Segment customers into groups based on their behaviour and preferences. You can then send targeted offers based on what they have bought in the past or what they have shown interest in. For example, if someone has purchased a mobile phone from you in the past, they may be interested in other items that would go well with this purchase.

Personalized email campaigns are an effective way to get customers to buy again from you.

To get started with personalization, you first need to segment your audience into groups based on their behaviour and preferences. You can then tailor your message to each group's needs, increasing engagement and conversion rates.

How can you segment your audience? Here are three ways:

Segment customers based on purchase history:

When it comes to email campaigns, don't underestimate the power of recommending products based on past purchases or browsing patterns. If a customer buys a pair of shoes from you once, they may come back for another colour or style if they see it in their inbox.

Segment customers based on online behaviour:

Personalized emails aren't just about what people buy; they're also about how they behave online - what websites they visit and how frequently they use them, how often they open emails from you and how many links they click through. All this data can help tailor messages that resonate with specific groups of people.

Segment customers by demographics:

Perhaps your company wants to target men vs women or millennials vs baby boomers (or any other demographic).

Getting data of your customers is the first step to building any segmented campaign, but at a time when a large number of brands are dependent on marketplaces like Amazon to sell their products, how can your brand get data of your end customers?

Create an automated personalized email sequence to increase repeat sales

With the right email automation in place, you can create a personalized email sequence that will automatically send out new products and deals to your existing customers to increase repeat sales.

Here's how you can set an automated personalized email sequence to increase repeat sales -

First, you set up an automated email campaign based on a trigger. Triggers are criteria - like when a customer purchases an item or reaches a certain point in their purchase history - that tell your email automation software when to send out an email. For example, if you have a customer who has purchased several times before and hasn't made a purchase in over 30 days, you can have your software send them an email offering 20% off their next purchase.

Next, you set up what's called an "autoresponder." When someone receives an autoresponder message in their inbox, they'll see different messages based on what triggered them (their purchase history or another criterion). Each time they receive another message in that sequence, they'll see different content based on the same trigger (for example, if they respond to one of those emails).

According to a study by the Baymard Institute, 68% of shopping carts are abandoned before they're completed, which means you could be losing out on potential sales.

This is where an abandoned cart email comes in: it's a last-ditch attempt to get customers who have decided against completing their purchase to reconsider.

Here are some tips for how to use abandoned cart emails more effectively:

1. Target your audience

2. Include something unique about the product or service that was abandoned

3. Include a discount or free shipping offer that's specific to the item(s) left in the cart and only available through this email campaign

4. Offer free shipping with no minimum order commitment

Include personalized product recommendations in all emails

Personalized product recommendations are a great way to encourage repeat purchases by showing off the products that customers have previously purchased or looked at on your website. This is a great way to get people to buy more from you, as they will already have an idea of what they like from their previous purchase history.

You can generate customer profiles based on past purchases and other data points. This can include demographic information (age, location, gender), behavioural data (purchase history, browsing habits), or even psychographic information (personality traits).

Using these profiles to send personalized product recommendations with every email campaign can provide a significant boost to your repeat sales.

A/B Test and optimize your emails based on effectiveness

Once you've designed your email template, it's time to test it. Test your segmentation and subject lines, and make sure there are no issues with content delivery or image sizes. Once you know that everything is working properly, A/B test the different variations of your email to see what works best.

Make sure you're tracking metrics like open rate and click-through rate (CTR) so that you can determine which version is generating more responses from your audience. If a certain version has a lower open rate but higher CTR, then it's worth continuing to send that version versus the other one.

If you take the time to personalize your emails, you will be rewarded with repeat sales from beloved customers. You can use personalized emails to increase repeat sales and retain customers. Personalized emails have been proven to bring as much as a 75%increase in repeat sales.

Getting data of your customers is the first step to building any segmented campaign, but at a time when a large number of brands are dependent on marketplaces like Amazon to sell their products, how can your brand get data of your end customers?

NeuroWarranty is your one stop solution that can get you data of both your marketplace(Amazon) and reatil customers. Having worked with the leading consumer brands, NeuroWarranty has helped brands like Syska increase their repeat sales by up to 180%, to know how NeuroWarranty can bring you data of your Amazon and retail customers, .

To know more about how your brand can use email marketing and increase repeat sales by up to 180%, read this blog on the comprehensive guide to increasing repeat sales.

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Your complete guide to using personalized email campaigns to increase repeat sales

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A personalized email campaign is a specific type of segmented email marketing that can help you increase repeat sales. The idea behind personalized email campaigns is to send automated emails to customers who have already purchased from your company.

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The average retail customer spends about 67% of their money with brands and retailers with which they are already loyal.

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How Customer Loyalty Can Help You Increase Repeat Sales

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How Customer Loyalty Can Help You Increase Repeat Sales

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Customer loyalty is important for any business because it represents a long-term commitment from your customers, increasing the chance that they will stick with you for a longer period. Read this blog to know how building customer loyalty helps you resell effectively..

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The average retail customer spends about 67% of their money with brands and retailers with which they are already loyal. Customer loyalty is important for any business because it represents a long-term commitment from your customers, increasing the chance that they will stick with you for a longer period.

In addition to helping build trust between your business and customers, loyalty can also help increase repeat sales. Loyal customers are more likely to buy from you again because they have already established a relationship with your brand, which makes buying from you easier than going through the process of selecting another brand.

This is how building customer loyalty helps you resell effectively -
It is easier to upsell and cross-sell to loyal customers
It makes it easier to upsell and cross-sell. When customers trust a brand enough to buy from it again, they are much more likely to purchase other products/services from that brand too. Brands often offer discounts for both first-time buyers and repeat customers on their websites or through in-store promotions. It is easier for them to upsell and cross-sell to loyal customers because they know exactly who will be interested in those products/services based on their previous purchases. To know how your brand can increasing effeciency of your re-marketing campaigns, read this blog on the

Customer Loyalty decrease customer acquisition costs

Customer loyalty decreases customer acquisition costs because it reduces the need for advertising and marketing campaigns that would normally be required to bring in new customers. This means more money in your pocket!

When you are starting and trying to grow your business, one of the most difficult things is - getting new customers. Your marketing costs will be high, and you will need to invest in advertising to reach new customers.

If you have loyal customers who buy regularly from your store, then this reduces the cost of new customer acquisition because they already know about your products and services.

Not only do loyal customers help with cost reduction, but they also increase customer lifetime value (CLV). This means that each customer will spend more money with you over time than a new one would have done if they were not acquired by word-of-mouth or other marketing methods.

Loyalty means more word-of-mouth marketing and referrals

Word-of-mouth marketing is one of the most effective ways to promote your business. According to research conducted by Nielsen, 92% of consumers trust recommendations from friends and family above any other type of advertising. Loyal customers are more likely than non-loyal ones to refer their friends and family members to your business, so it pays off to keep them happy.

Loyal customers will be your biggest advocates if you deliver on your promises and give them the experience they expect and deserve. Loyalty means more word-of-mouth marketing and referrals. Customers who feel like they have a good experience with a business are more likely to tell their friends and family about it, which leads to increased sales.

Loyal customers spend more

Loyal customers are more likely to buy from you again, and they spend more when they do. A study by the Harvard Business Review found that loyal consumers spend significantly more than other consumers - an average of 77 percent more.

They buy more often, and they buy more expensive items. This is because they trust you, so they are willing to spend more money with you. They also have an incentive to buy from you, since they do not have to worry about getting their money's worth. In fact, according to a survey by American Express, 69% of consumers are willing to pay more for brands they trust, and 62% of consumers said they would pay more for products from companies that provide exceptional customer service.

They help you build a better product

The best way to know what your customers want is to listen to them. And loyal customers are the ones who will tell you the truth about your product or service. Loyal customers help you build a better product because they will spend more time using it and provide feedback about what you are doing right and wrong. They are also the ones who will stick with you during hard times.

The more often a customer visits, the more likely they are to give you feedback about what's working (or not working) with your business. And if someone comes back regularly, chances are good that they'll be honest with their feedback - which means that it'll probably be accurate as well! If something isn't up to par, your regular customers will let you know about it - so make sure you listen.

It's no secret that repeat purchases are the goal of any retail business. The most loyal customers are those who buy from you again and again. This is because they have built trust in your brand, which makes them more likely to shop with you than with other companies. And at a time when it is estimated that more than 50% of any brand's total revenue comes from repeat customers, building customer loyalty should be any brand's first focus.

To know more about how your brand can build customer loyalty and increase repeat sales by up to 180%, read this blog on the comprehensive guide to increasing repeat sales.

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Here is how building customer loyalty can help you resell effectively

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The average retail customer spends about 67% of their money with brands and retailers with which they are already loyal. Customer loyalty is important for any business because it represents a long-term commitment from your customers, increasing the chance that they will stick with you for a longer period.

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How to increase repeat sales by 180 percent | Warranty Management Software

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When it comes to reselling, it’s important to have a clear idea of who your customer is, so that you can offer them the right solutions for their needs. Here are some ways in which you can customer data to increase repeat sales..

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A recent study from Hubspot shows that 92% of companies use customer data to grow revenue. The same study also showed that 69% of companies use customer data to improve customer experience.

Customer data is a powerful tool for resellers. It allows you to build up a better picture of your customers so that you can better understand who they are and how you can increase your repeat sales.

When it comes to reselling, it's important to have a clear idea of who your customer is, so that you can offer them the right solutions for their needs.

Here are some ways in which you can customer data to increase repeat sales:

Understand your loyal customers

Customer loyalty is an important factor in building effective reselling. If you know what makes your loyal customers tick, then you can provide them with products and services that meet their needs and increase your repeat sales.

Knowing who your most loyal customers are will help you keep them happy and engaged. These are the people who spend the most money with your company over time, so it makes sense to invest in them heavily.

Customers with high lifetime value (LTV) are worth more than those with low LTV because they're likely to spend more over time as well as refer others to do business with you.

Customer data helps you understand your loyal customers better, their history with your company, and even buying patterns. This information helps you provide them with relevant products and services at the right time and place.

This way, you can identify:

What products do they like most?

When they bought from you and how often they buy from you

Where they are located and what websites they visit

How much money do they spend with you (and on what)

Target the right customers with

personalized emails to increase repeat sales

Target the right customers with personalized emails. Email marketing is one of the most cost-effective ways to reach customers directly and increase repeat sales. But it takes a lot of time and effort to write hundreds of individualized messages.

Send targeted emails based on customer behaviours

Create dynamic product recommendations

Personalize your email subject lines

Use behavioural triggers like abandoned carts, abandoned forms and more

With customer data, you can tailor your marketing campaigns based on specific interests or purchase histories, making it easier to send relevant emails while spending less time on each message.

For example, if a customer buys only one product from you but never returns for more, send them a message offering another product similar to the one they purchased before - along with an incentive such as a discount or free shipping. This strategy works well because it's personalized and relevant to that customer's needs - which means they'll be more likely to respond positively than if you simply sent them an email with no context whatsoever.

Personalized email marketing is one of the best ways to increase repeat sales. You can increase repeat sales using personalized emails in a number of ways, including:

You should use all of these techniques to improve your email marketing campaigns. But how do you get started? Struggling to access data of your Amazon and retail customers? Click here to access data of your end - customers.​

Increase repeat sales by increasing engagement on social media

Personalized social media marketing is one of the most effective ways to increase repeat sales. Most social media platforms allow you to target ads based on demographics (age, gender), interests (likes) and other information that's already been collected about a user.

You can also target people based on their location or other behaviours - for example, if a user checks out multiple products on your website but doesn't make a purchase, you could send them an ad for one of those products once they've left your site.

You can advertise on social media channels such as Facebook and Twitter to reach these potential buyers with targeted ads that promote products based on their previous purchases or browsing history on your site.

Identify the right time to reach out to your customers

Identify the right time to reach out to your customers. If you're selling a product or service that's related to an existing one, you may want to wait until the customer has been using it for a while before contacting them with a new offer. This will help ensure that they're familiar with your brand, which makes it more likely that they'll buy from you again.

Identify the right time to resell to your customers. Knowing when customers are most likely to buy is important for any business - but especially if you're reselling products that have a short lifecycle or limited stock.

It's hard enough for customers to make purchasing decisions in the first place, so if you're sending out emails about new products at the wrong time, likely, they won't be interested in what you're offering.

Click here to know how consumer electronics brand Syska increased it's repeat sales by 180%​

Use mobile push notifications to increase repeat sales

Mobile push notifications are one way to reach customers on their mobile devices. Using the right messaging, you can encourage them to make another purchase or take advantage of an offer that's only valid for a limited time. These messages can be tailored based on the customer's preferences and past purchases so that they know exactly what they need to do next.

Personalized mobile push notifications are an excellent way to keep in touch with your customers and make sure they never miss out on an opportunity. If you have an e-commerce site, sending personalized notifications about new products or sales can build loyalty among your customers by keeping them informed about new opportunities and discounts.

Struggling to reach your customers on mobile? here is how you can reach your amazon and retail customers directly on their mobile - Know more.

Use customer data to sell D2C

The rise of direct-to-consumer (D2C) brands has been well documented. The ability for companies to connect directly with their customers and offer them experiences they can't get anywhere else has been a game-changer.

Directly selling from your website is a great way to increase repeat sales, because you don't have to rely on any third-party websites or companies like Google or Facebook for traffic or leads. You also don't have to pay any commissions or fees for providing this service to customers. Want to FastTrack your brands D2C journey? FastTrack your journey now! ​

Increase repeat sales by creating product subscriptions

The most common way to increase repeat sales products is via subscriptions. Subscriptions are a great way to increase your margin and reduce the risk of inventory management.

Subscription models are popular in eCommerce, but they can be tricky to implement. If you don't offer enough value upfront or have unclear policies, customers are likely to churn and cancel their subscriptions.

Customer data can help you avoid these problems and make sure that your subscription program is successful. Here's how you can increase repeat sales using product subscriptions:

Target your customers with personalization. Use customer data to create product bundles and offers that cater to specific needs or interests. You can also use this information to personalize the subscription experience (for example, sending welcome emails with customized tips).

Data of your customers is gold for you, but the majority of consumer brands are unable to leverage data in their remarketing efforts as brands don't simply have access to it.

The biggest roadblock between consumer brands and the data of their end customers is the seller's policy of Amazon and other marketplaces that restrict brand access to the data of their buyers.

However, Brands like Syska, Portronics, Flo and many more have cracked this blockade and can get data of every end customer using NeuroWarranty.

NeuroWarranty has helped 100s of leading brands to access data of their end customers and increase repeat sales by as much as 180%. To know how your brand can get data of its end customers and boost its repeat sales, book a demo with NeuroWarranty's solution expert using this link - Book a demo now.​

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Here is how you can increase repeat sales by 180% using customer data.

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A recent study from Hubspot shows that 92% of companies use customer data to grow revenue. The same study also showed that 69% of companies use customer data to improve customer experience. Customer data is a powerful tool for resellers.

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5 best product registration software | Warranty Management Services

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5 best product registration software | Warranty Management Services

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Capturing customer feedback while cross-selling products during product registration and post-sales communication are the key to success. When it comes to product registration software, you need software that understands the nuances of the product and has the right tools to make your life easier. This blog will look at the top 5 best product registration software in order of their advantages so you can choose one that's right for you..

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Customer delight is mission-critical in the market growth of any product nowadays. Capturing customer feedback while cross-selling products during product registration and post-sales communication are the key to success.

When it comes to product registration software, you need software that understands the nuances of the product and has the right tools to make your life easier.
The top 5 Product registration software is:
NeuroWarranty

​ NeuroWarranty is one of the best product registration tools. It is a unique tool that is leading the product registration system that redefines the way registration for a product work and helps the organizations connect with their customers and retain them for more business and to increase revenue.
NeuroWarranty Product Registration Advantage

1. Omnichannel: Helps buyers to register their products via a wide range of methods and channels.

2. Auto Reminder Alerts: Remind customers with the help of notifications to complete partial registrations

3. Inbuilt Intelligence: Analyze customer segments to make informed decisions and strategize with the help of reports at diverse levels.

4. Cross-Sell/Upsell: Promote some of the complementary products in an easy and hassle-free way.

5. Capture Feedback: Improve the product using customer feedback on their different buying experience.

Registria

​ Registria is a modular and scalable product registration tool designed to help companies onboard and interact with customers more effectively and efficiently. The multi-tenant SaaS platform gives companies precise control over their customer experience, seamless integrates with your existing systems and site design, and enables flexible, powerful end users workflows.
Features:

1. High message open and click-through rates

2. Supports single sign-on and native integration with many of the most common solutions.

3. Powerful and design-friendly CMS to create an excellent experience for partners and customers.

4. Brands and deploys all content, from web pages to email, with custom style sheets.

Con:

Support service is not upto the mark.

Tavant

​ Tavant product registration solution with Artificial Intelligence & machine learning features enables the manufacturers to develop a data-driven automated product registration system. The new-age software provides real value to the manufacturers in optimizing their products.

Features:

1. Buyer Consolidation

2. Capture Feedback

3. Automatic reminders and pop-up

4. Omnichannel solution

Cons:

Integration works for only limited APIs.

Qualtrics XM

​ Qualtrics XM is a Gartner leader in customer experience with solutions for customer XM, product XM, brand XM, employee XM, design XM, and some other XM services. Qualtrics offers tools for pricing research, concept testing, and market segmentation.

This is a great platform for small businesses looking to get into product feedback for the first time. The free account gives you access to around 100+ templates designed by industry experts.
Features:

1. 1000+ Responses per User

2. Unlimited Questions per Survey

3. Unlimited Active Surveys

4. Branch logic

Con:

For large amounts of data, it may take some time to load the report interface

Salsify Product Experience Management Platform

​ Salsify Product Experience Management is a commerce experience platform with the DAM, PMX, and PIM all wrapped into one. Their product experience module is mainly what we are majorly focusing on here.
Features:

1. Centralize product content

2. Multichannel data activation and optimizations around conversion and discoverability

3. It also offers search reporting, which are essential PMX component for ecommerce businesses.

Con:

Lack of customer base customization.

5 Best Warranty Management Solutions 2022 - Which is the best warranty management software?

All the product registration software on the list of the best product registration software bring something unique to the table to resolve different management issues and help you drive your business.

This does mean you'll need to trial a few to see what works best for you. To see schedule a demo and get a free 14 day trial of NeuroWarranty's product registration software click here.

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The top 5 best product registration software

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Customer delight is mission-critical in the market growth of any product nowadays. Capturing customer feedback while cross-selling products during product registration and post-sales communication are the key to success. When it comes to product registration software, you need software that understands the nuances of the product and has the right tools to make your life easier.

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How can a product registration software benefit your brand | Warranty Management Solution

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A Product registration software collects valuable information about each customer, such as their name, email address and any other information they provide during registration. In this blog, we’ll tell you how a product registration software can benefit your brand..

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How can a product registration software benefit your brand

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Whether you’re a small business or large corporation, the ability to track your inventory and manage..

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If you are interested in making your products look trustworthy to consumers, then product warranties may be something you should consider.

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How to create a product warranty policy | Product Warranty Management Software

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How to create a product warranty policy | Product Warranty Management Software

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Offering your customers a product warranty policy helps build customer confidence and loyalty, increase brand recognition, and it sets you apart from your competitors. In this article, we'll walk you through the complete and the only guide you need to create a product warranty policy for your brand.

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How to create a product warranty policy | The complete guide.

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If you are interested in making your products look trustworthy to consumers, then product warranties..

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A warranty tracking software allows you to handle all your post-sales support requirements from a single screen, thus saving efforts and costs. 

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Warranty Tracking Software: Best ways to track warranty claims | Warranty Management

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Warranty Tracking Software: Best ways to track warranty claims | Warranty Management

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It is not easy to keep track of all the products that you sell and their warranty details. This could be a painful task and the only way to make it easy is to invest in a warranty tracking software. A warranty tracking software allows you to handle all your post-sales support requirements from a single screen, thus saving efforts and costs.

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What is warranty tracking software?

If you are in the consumer goods business, you know that keeping a tab on warranty claims can be a real tough job. The reason is that it is not easy to keep track of all the products that you sell and their warranty details. This could be a painful task and the only way to make it easy is to invest in a warranty tracking software. But this also means that you need to hire a professional developer to make your application.

Today, however, several software companies offer a warranty tracking application that can be bought online. These applications work like a charm and they can help you track warranty claims with ease. Not just that, but they can also help you manage all your customer data in a simple and organized manner. So, the next time when you need to track warranty claims, you can simply check out the warranty tracking application that we have put together for you.

How does warranty tracking software work?

In many organizations, warranty services and claims procedures are typically handled internally and impact several departments, from the supply chain to customer service.

An advanced warranty tracking software like NeuroWarranty works by first replacing your paper-based warranty processing systems with a digital warranty management solution. Digitizing your warranty management process helps your brand by automating claims management.

A warranty tracking software allows you to handle all your post-sales support requirements from a single screen, thus saving efforts and costs.

NeuroWarranty's warranty tracking software gives you complete access to all your warranty data on easy to understand and customizable dashboards.

NeuroWarranty's smart Analytics dashboards can give you an idea of how your product performs across various geographies and demographics and where you need to improve. This data can help your brand make better decisions in various areas of your business.

What are the benefits of a warranty tracking software?

A warranty tracking software allows you to handle all your post-sales support requirements from a single screen, thus saving efforts and costs. But there are other benefits an advanced warranty tracking software can deliver for your brand like -

Improving your customer service -

Data can help you streamline your warranty claims service. Using reports from the analytics dashboards, brands can review the process at scale and figure out new easier processes. Analyzing the data will allow you to look into your post-sales customer service and find out which step the customer finds the most exhaustive and time-consuming.

Improving your product -

Track warranty data to find out what aspect of the product is triggering the most warranty claims. Warranty data not only allows you to save R&D costs but also allows you to use user-generated data to create an improved customer experience. Warranty data provides direct information about how and when your products fail. With this information, you can identify parts and systems that need improvement. Warranty data will also give you insight into what needs to be improved to reduce failure rates and improve customer satisfaction.

Streamline customer communication -

Customers, when registered for a warranty claim, want constant updates on their claim status, but ensuring that their customers are aware of their warranty claim's status is an expensive and time-consuming process.

NeuroWarranty's warranty management app, with the help of its inbuilt CRM, sets up a direct communication channel between you and your customers. The customer service teams can manage customer communication on a single interface with minimal effort.

Help customers track their claim status -

Advanced warranty tracking software not only makes warranty tracking easier for the brands but also enables customers to track and manage multiple claims at once. NeuroWarranty's warranty tracking solution allows customers to claim, track and manage multiple claims on a single screen. Allowing users to track their claim status, helps brands deliver an excellent customer experience and, at the same time, saves costs spent on physical customer communication and support tickets.

We hope you found our blog helpful today regarding the benefits of using warranty tracking software. The NeuroWarranty warranty tracking software allows you to access in-depth analytics of all your product warranties and the personal data of your end customers. If you have any questions about how to use our software or how it can help your business, book a demo according to your convenience here.

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Warranty Tracking software: Best ways to track warranty claims.

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If you are in the consumer goods business, you know that keeping a tab on warranty claims can be a real tough job. The reason is that it is not easy to keep track of all the products that you sell and their warranty details.

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Benefits of A Warranty Management Solution | Warranty Management Services

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Benefits of A Warranty Management Solution | Warranty Management Services

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A good Warranty Management Solution is an important tool for companies that sell durable goods. It’s also a great way to demonstrate customer loyalty and commitment since it can increase customer satisfaction. Here are some of the most significant ways in which a Warranty Management Services can benefit your brand to improve customer satisfaction...

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When companies first started offering guarantees on their products, it was regarded to be a terrific way to boost revenues and gain clients' loyalty.

However, as the number of claims has progressively increased over time, managing the warranties in order to improve customer satisfaction has proven to be problematic.

Let us explore how implementing a sound warranty management system can provide a strategic benefit to your company.

For businesses, warranty programs save both time and money, as they reduce the need to respond to every complaint individually and increase efficiency across the board.

In this way, not only can businesses improve their own reputations, but also contribute to the development of the market as a whole.
According to the results of a recent benchmark survey conducted by Warranty Week and published in Strategies for Growth, 58 percent of warranty professionals cited enhancing post-sales customer happiness as the major driver for greater warranty performance.

This article is a complete guide on how warranty management systems work and why it's essential to have one in place.

​ A warranty control system can provide many benefits to companies and their customers, not the least of which is the improved customer service that comes from faster and more accurate processing of warranty claims and support issues.

Why Is Good Warranty Management Essential?

A good Warranty System is an important tool for companies that sell durable goods. It's also a great way to demonstrate customer loyalty and commitment since it can increase customer satisfaction.

Providing customers with an effective warranty strategy is an important part of running a successful business.

​ Professional software for warranty programs can help keep your company compliant with federal regulations, reduce costs, and increase sales.

Customers expect vendors to stand behind their products, and a warranty is an obvious selling point.

But many small businesses neglect to offer warranties, either because they're afraid of losing money if products break down, or because they have no idea how to manage a warranty program.

No matter why your business doesn't offer a warranty, good warranty system software can fix that problem fast.

An effective warranty system also serves as a customer retention tool by extending product warranties and offering timely service in case of problems.

Helping customers save money on replacing broken or defective goods ensures they'll come back for future purchases.

According to the state of the industry, 70% of customers say they've already decided to support a firm that provides excellent post-sale customer service.

What are the benefits of warranty management in terms of sales?

Companies can use warranty system software to manage claims more efficiently in the following ways -

Customization: It offers manufacturers specific warranty software packages and can quickly generate solutions for other manufacturers. Custom warranty extractions can also be created by administrators using a set of basic parameters.

Increase Brand Awareness: Our digital warranty solutions can increase brand awareness by providing up-to-date information about your products to vendors, channels, and consumers.

Get Market Insights: By providing insights into your warranty process, your business can be better positioned to service its customer base, leading to increased sales.

Improve Your Product: Through proper warranty reporting, you'll also gain valuable intelligence about what works (and what doesn't) in terms of product warranties.

Market Effectively: These insights can be used for future product development and marketing campaigns.

Improve Customer Experience: Your warranty system process can be both your greatest strength and your greatest weakness when it comes to providing the best possible customer experience.

Increase Customer Loyalty: On one hand, if you manage warranty issues quickly and accurately, you can build customer loyalty and help ensure that they'll be back again and again for their warranty needs. S

Satisfy Customers: On the other hand, if you fumble or ignore warranty issues and questions, you risk alienating customers who will take their business elsewhere in the future - and likely not come back after they've had a chance to test out your competitors' offerings as well.

A well-optimized warranty management system allows you to improve your post-sales service, which leads to happier customers and bigger profits.

How does warranty management improve customer satisfaction?

Here are some of the most significant ways in which a well-managed warranty system solution can improve customer satisfaction:

Speedy processes: A warranty management system can make it easier to keep track of each claim's status and process each stage more quickly.

Allowing the system to automate monotonous chores will free up time for your staff to focus on more important tasks and improve their talents.

Reduce the danger of fraud: Customers who are concerned about their data can rest easy knowing that a warranty software system reduces the chance of fraud.

Because all of the processes and rules are in place, as well as due to the most up-to-date technology, any problems or errors, such as fraudulent activity, are much easier to discover and stop. To know how you can stop warranty frauds more effectively, click here.

Expense: By automating claims and settlement processes, a management system can help you save money on administrative expenditures. Know more about how you can reduce your warranty claims cost - How to reduce warranty claims cost.

Improved customer service: The manufacturer's database stores customer and product information directly. They have everything they need to manage claims, repairs, and replacements with ease.

With real-time data at your fingertips, you can simply track the status of each claim, keeping consumers informed and significantly improving satisfaction.
Closing Thought: According to Kolsky, One of the biggest causes for switching, according to 67 percent of consumers, is a terrible customer experience.
Clearer insights: With the help of warranty software, clearer insights and analysis data are available. This makes it much easier to keep track of any quality issues and gives you a clear picture of what customers want.

​ Warranty management software is an excellent way to strengthen customer connections, minimize costs, and preserve the value of your product.

Enhancing the customer experience during the warranty term and beyond can help you increase customer satisfaction and loyalty.

At NeuroWarranty, we provide top warranty management solutions that enhance customers' post-sales experience by providing them with comprehensive and structured information on warranties offered by the company.

Warranty management solutions is a niche category dominated by enterprise-level players, which MSME-level businesses cannot afford. Affordable solution providers, on the other hand, give no other benefit than warranty management. NeuroWarranty offers several solutions at no additional cost, along with a super-efficient tool to manage your warrant system. Built-in CRM, customer data, cross-selling opportunities, independent identity, direct communication with the customers, and the pathway to grow and increase turnover are just some of the tangible benefits.

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Benefits of a warranty management solution | The Complete Guide

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When companies first started offering guarantees on their products, it was regarded to be a terrific way to boost revenues and gain clients' loyalty. However, as the number of claims has progressively increased over time, managing the warranties in order to improve customer satisfaction has proven to be problematic.

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NeuroWarranty is a new age QR Code based Warranty Management Solution that fully automates the Warranty and offers unique benefits to amplify business growth.

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Digitize your warranty claims process to satisfy customers, gather customer data, and increase repeat sales. Reduce warranty costs by identifying duplicate claims, automating the claims process and easing customer communications.

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Warranty Solution that amplifies business growth - NeuroWarranty

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NeuroWarranty empowers businesses-from startups to enterprises-to offer paperless warranties and seamless resolution of claims to their customers. It is an end-to-end system to make consumer connections, & provide a delightful post-sales consumer experience.