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Our service is dedicated to #KeepThePromise.

You can find out more about The Promise and what this means for you by clicking this link - What is the promise?

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Our Promise to Children & Families poster

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The Safe Families team is made up of:

Sarah Rensburg – Family Support Team Leader

Kerri Millar – Family Support Manager

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The Family Group Decision Making team at the Umbrella Hubs is made up of:

Cath Murray (North)

Fiona Stobie (South)

Kat Daly (Mediation)

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Family Group Decision Making aims to bring a child's extended family together to plan and make decisions for their care and welfare.  Within the Umbrella Hubs our aim is to draw on the strength of the extended family and include them in the decision making and planning process for children.

What we do

We set up decision-making meetings between families and professionals.

Before the meeting we meet with all those attending to prepare. Family meetings are blame free, solution focused and centred on the child's best interests.

Meetings last for around three hours and have three stages:

Information sharing gives professionals the chance to share concerns with the family and gives the family the chance to respond.

Private family time gives family members space on their own to discuss the concerns raised and come up with a plan to address concerns drawing on their own family strengths.

Agree the plan gives families the chance to share their plan with the professionals. This plan must be agreed by the referring worker unless there is a safety concern or the child is placed at further risk.

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Safe Families are a charity who want to support you. We have a network of volunteers who give their time and skills to you and your family.

The volunteers are people willing, without pay, to provide support and friendship to a family going through a tough time; just like a good friend, neighbour, or grandparent.

They have all had an enhanced police check to ensure they are safe to work with you and your family. We have also spoken to them, been to their homes, and given them training, so we know they will help you safely. Their home and family has been approved as a good and safe place for a child to be.

Our volunteers get alongside parents/carers and/or children to support them to get back on their feet.

This could look like meeting up for a cup of coffee, taking children to the park for an hour, or coming along to a toddler group with you. We also have some volunteers who are able to have children or young people stay overnight in their home for a short time.

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Here are some of the views which have been shared by families who have received support so far.

We are always keen to hear about your views and experience with the service - this can be positive or negative and both are equally important for us to hear!

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Our work begins when we receive a request to support your family. This can either be after a request being from another professional or a family can request support directly by attending a community pop-up or calling Children First Support Line on 08000 28 22 33.

Our first step is to meet with you to carry out an initial visit, and this is normally done at home or in a space in the community where you feel comfortable. We will have a chat about what is important to you and your family and agree a plan of how you will be supported and by who.

You may access other parts of our service during your support, and this is to make sure we are meeting the full family's needs. We know it can be worrying to meet new workers and tell your story again, so you will be supported with this.

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Before we start our support, we will need to get consent to work with you and your family. We do this to protect you and your rights and we will make sure you understand what you are signing up to.

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It is important that we get to know you and your family so we can support you with what you need. To do this, we will ask each of your family members some information about their life and what matters to them. We know it can be difficult to speak with a new worker, but it is important to have this information so we can agree on what support we are going to be providing to allow you to get the most from it.

This will make your My Family support plan. A copy of this will be shared with you by your worker.

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Children and Young People's Commissioner Scotland

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Let's Explore Our Rights | Illustrated by Corinna Campbell

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We know that things can change and this is sometimes something we can't control. To make sure we are supporting you with the things that are important to you, we will review your My Family plan regularly.

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The Children First team at the Umbrella Hubs is made up of:

Rosie McGuire (North West)

Juliet Nisbet (North East)

Tanya Dowdall (South East)

Caroline Mekie (South West)

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We are here to support you & your children through challenges that can arise in family life. We know that every childhood is special. It is a time to learn, to grow, to make new friends and to discover.  Throughout life there can be barriers that get in the way of these things for your child(ren) which can cause parents/carers worry. Pressure of family life can increase when there are money worries & not knowing where to turn for help.

Through the Umbrella hub Children First will provide early help & support. We will provide a helping hand and get alongside you to explore what is getting in the way of family life. We can do this in a way that works for you – whether that is in person, through our community hubs or on the phone. We can introduce you to other supports making help as easy & accessible as possible, so that we can help your family to continue to flourish together.

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Our Family Worker Liz Johnston will offer 1:1 support for families living in EH6 and EH7. She will also be able to introduce families to groups at the Citadel and other local projects.

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The Umbrella Hubs are a new service provided by the Edinburgh Family Support Partnership offering support to families in Edinburgh. The service is a collaboration between City of Edinburgh Council and various Third Sector organisations.

We work with the whole family to provide a range of supports and the service you receive is guided by your family's views and needs. We can work with families on an individual basis in their own homes, in schools or through support in their local community.

Please scroll along to find out more about how we support families and the different organisations involved in the partnership.

If you would like to access support please see details of our local pop-ups , or call Children First Support Line on 08000 28 22 33.  If you are a professional and would like to refer please call or Professional Advice and Support Line on 0131 529 2246 or 07926684270 and someone will be able to help with your referral. Our phone lines operate Monday to Friday 10am to 3pm.

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Family meetings bring together family members to help plan and make decisions for children

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The Citadel has given children and young people in Leith a place to play, learn, make friends and get support since 1980. We offer evening youth clubs for all ages from 5 to 18, as well as 1:1 support for children who are struggling at school or at home. We also have dedicated services for young people who have left school – to help them move on to college, training or jobs – and for young mothers (under 25). The Citadel is open to any child who lives, or goes to school, in the Leith area, but many young people are also referred for support by schools and social workers.

In the past 10 years, we have extended support to parents and carers of Citadel children through our Families Project. Our Family Workers offer practical help with things like household bills and housing, as well as emotional support with the daily challenges of being a parent or carer. We also provide weekly support groups for parents and carers with children of a similar age, and community events and outings for the whole family.

We are excited to be part of the new Edinburgh Family Support Partnership.

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The social work team at the Umbrella Hubs is made up of:

Maya Cronin – Team Manager

Raymond Jones – Team Leader (North)

Sandy Sneddon - Team Leader (South)

Social Workers:

Lilidh Aveyard (North East)

Chi John-Kamen (North West)

Alima Olayinka (North West)

Chloe Magill (South West)

Carolyn Ross (South West)

Social Work Assistants:

Alexandra Burns (North West)

Joanna Duguid (North East)

Dawn Spowart (South East)

Jade Henney (South West)

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How we process and protect your information

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How we process and protect your information

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City of Edinburgh Council social workers support families across Edinburgh when children and adults are in times of difficulty.  Social workers make up part of the Edinburgh Family Support Partnership, supporting families with their consent.  Social workers within the partnership are trained to recognise the strengths within families and to help families build on these strengths to overcome areas of difficulty.  Within the Edinburgh Family Support Partnership families work with social workers on a voluntary basis to address concerns as they develop so that concerns do not increase and require statutory social work intervention.  Social workers within the partnership want to help families access the type of support they need, when they need it, in order to strengthen families and to ensure that everyone in the family gets the support they need to allow families to thrive.  Social workers within the Edinburgh Family Partnership adhere to Lothian and Borders Child Protection Procedures and there may be times when a child protection concern arises that needs to be addressed urgently in line with those procedures.

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If you are unhappy with the service you are receiving and wish to make a complaint, this can be sent to:

ChildrensServices.SocialWorkComplaints@edinburgh.gov.uk

If you need more information on this, please speak with a member of the team.

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How we process and protect your information

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How we process and protect your information

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Before we start working with your family, we will ask you to sign a consent form. Please see a copy of this here.

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Introductory letter and consent form incl children FINAL

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If you are unhappy with the service you are receiving and wish to make a complaint, please see how you can do this here.

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If you are unhappy with the service you are receiving and wish to make a complaint, please see how you can do this here.

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The Barnardo's team at the Umbrella Hubs is made up of:

Jacqui Swanson (North West)

Sidonie Baylis (North East/North West)

Eva Kreichbaum (South East)

Viki Johnstone (South West)

Ciara Janes (City Wide)

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The Edinburgh Community Food Team is made up of:

Karen Miller - Operations Manager

Theodora Hidalgo - Project Worker

Jo Howie - Project Worker

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We are facing times of real challenge. With increasing money worries, mental health & children struggling at school, making friendships & navigating their online world safely.

We know that there is no such thing as a perfect family and whatever challenges you are facing, we can help & we won’t judge.

You can talk to us 7 days a week.

Mon-Fri 9am-9pm

Sat & Sun 9am- noon

There is also a Web chat option which you can access from childrenfirst.org.uk

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Edinburgh Community Food is all about helping people enjoy delicious, fresh, nourishing food and making sure everyone in our city has access to an affordable, healthy diet.

We use food to bring fun, hope and joy to people across the city, support them with everything they need through our cooking and nutrition courses, health sessions, accredited training courses and wrap around support.  We run stalls in Edinburgh’s hospitals selling our great local produce to staff, patients and visitors.  And we deliver fresh fruit and vegetables to homes and businesses across the city. All our profits go back into our charitable work.

We believe in Healthier food – Healthier lives – Healthier futures

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At Barnardo's, our purpose is clear: Changing childhoods and changing lives, so that children, young people, and families are safe, happy, healthy, and hopeful.

Barnardo's supports children and young people to have a good childhood and go on to thrive when they become adults. We do this by working alongside families when and where they need us, by stepping in early, preventing crisis and addressing barriers.

As part of the Umbrella Hubs, Barnardo's will use the knowledge from across our services in areas such as neurodiversity, CSE/CSA and mental health support, as well as our work in schools and family support within the home. We recognise the challenges families can face and their long-lasting effect, and so we work with you in a way that helps to reduce this impact. We also support you using methods that build on your strengths as individuals and as a whole family. The support offered by Barnardo's will be long-term family work and will be tailored to the family's needs for as long as required.

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When we first started to design the new service, we knew that we had to include family voice in the process from the very start. The reason for this is that that families know best what they need.

We spoke to families about where the service should be, when it should be available and what it should look like. We had conversations about what makes a service easy to access and what helps families visiting a new service for the first time.

For the service name, we spoke to around 60 families in Edinburgh who suggested names which were then shortlisted by families, and further consultation took place with around 300 people (parents, carers, children and young people) where the Umbrella Hub got the most votes.

Once we had a name the next stage was to get a logo which families would be family friendly and recognisable. We asked children and young people to design a logo to represent the Umbrella Hub and families voted for their favourite.

Another area we spoke with families about was how they want the first conversation to go when using the service, as we know this can be difficult. We had discussions with parents and carers around what their views on assessments were and how the information gathered through an assessment should be presented. We used this information to design our family support plan document which will be used and owned by the families using our service.

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Please click the link below to access our children and young person friendly information page -

The Umbrella Hubs

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How we process and protect your information

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How we process and protect your information

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How we process and protect your information/Complaints information

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How we process and protect your information/Complaints information

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If you are unhappy with the service you are receiving and wish to make a complaint, please see how you can do this on the last page of this document.

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Whether you are already receiving support from the Umbrella Hubs or not, you can contact Children First Support Line on 08000 28 22 33.

We are facing times of real challenge. With increasing money worries, mental health & children struggling at school, making friendships & navigating their online world safely.

We know that there is no such thing as a perfect family and whatever challenges you are facing, we can help & we won’t judge.

You can talk to us 7 days a week.

Mon-Fri 9am-9pm

Sat & Sun 9am- noon

There is also a Web chat option which you can access from childrenfirst.org.uk

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As well as providing support to families who have been referred or link in with us, we also offer pop-ups in your local community. You can pop in for a chat to receive support and discuss any questions you might have.

Please see the map to identify your closest hub, and click the link below for details of when we are available.

https://padlet.com/thepromise/umbrella-hubs-info-eq0s6nbu67xg491b

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Edinburgh Community Food Data Protection

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Edinburgh Community Food Data Protection