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Customers agree that compensation includes the service fee and any declared value fees.

Customers cannot make further claims or complaints if GHTK has already compensated according to regulations or if the damage exceeds the liability limit.

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The compensation value is determined based on the product information in the order, valid invoices, relevant documents, or the public selling price on the shop's sales page (depending on the specific case).

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If the origin or value of the goods cannot be proven, GHTK's compensation is limited to a maximum of 4 times the shipping fee.

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GHTK compensates for the value of the damaged or diminished portion, up to a maximum of 20,000,000 VND.

This is applicable if GHTK's fault can be proven.

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Giao Hàng Tiết Kiệm (GHTK), founded in 2013, is a Vietnamese logistics and express delivery company. With over a decade of experience, GHTK provides comprehensive delivery solutions for online businesses, e-commerce companies, and platforms. Its strengths include technology, a nationwide network (63 provinces), and optimized customer services. GHTK has rapidly expanded to thousands of post offices, processed over 1 billion orders, and served 1 million retailers and 70 million consumers. The company's goal is to be a leading smart logistics platform, continuously innovating to meet Vietnam's evolving delivery demands.

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This service handles nationwide delivery for large, heavy orders weighing 20kg or more.

It includes:

Door-to-door delivery

Loading and unloading support at both ends

Free cargo insurance

Free Cash on Delivery (COD) collection

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To use the BBS service, your order must meet the following criteria:

Weight: 20kg or more.

Dimensions:

Length: Not exceeding 200cm.

Width and Height: Not exceeding 150cm each.

Number of Packages: A maximum of 20 packages per order.

Note: The volumetric weight is calculated using the formula: (Length x Width x Height) / 4000.

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Regulations and Notes for Using BBS Service

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Regulations and Notes for Using BBS Service

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Delivery Time:

Delivery times apply to all areas except remote, mountainous, or isolated regions.

Return Fee:

The return fee for an order is 100% of the initial delivery service fee.

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GHTK's Express Delivery service is designed for orders under 20kg, providing the fastest possible delivery to meet urgent shipping needs.

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XFAST (Hanoi & Ho Chi Minh City Express Delivery):

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XFAST (Hanoi & Ho Chi Minh City Express Delivery):

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XFAST is GHTK's express intra-city delivery service for Hanoi and Ho Chi Minh City. It's designed to help shops and businesses optimize delivery speed while still saving costs within these major cities.

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XFAST offers ultra-fast intra-city delivery within 2-4 hours in Hanoi and Ho Chi Minh City. This service is ideal for urgent shipments, perishable goods, or items requiring immediate delivery.

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Step 2: Create and Submit Order Information

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Step 2: Create and Submit Order Information

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Partners have two flexible methods for submitting order details to the GHTK system:

Automated Submission:

Integrate your existing sales system (e.g., website, mobile app, inventory management software) directly with GHTK using their API.

This allows orders to be automatically synchronized with GHTK as soon as they are created in your system.

Manual Submission:

Log in to the GHTK web portal or mobile app.

You can then either create individual orders directly within the interface.

Alternatively, you can upload a list of multiple orders in bulk by using a provided Excel template.

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Review Details: After submitting your order, carefully review all entered information, including the address, cargo value, recipient, and COD amount.

GHTK Processing & Feedback: GHTK will then process the order. If there are missing details, incorrect formatting, or an unsupported delivery area, GHTK will notify you of the issue.

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Process and prepare the order

Create the order

Print the invoice and delivery information

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GHTK staff pickup: A GHTK shipper will come to your location to collect the goods. Pickups generally follow these timeframes:

Morning slot: 8:00 AM - 12:00 PM

Afternoon slot: 2:00 PM - 5:30 PM

Drop off at the nearest GHTK post office: You can bring your packages directly to the GHTK post office closest to you.

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Printing at Home and Handing Over to Shipper

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Printing at Home and Handing Over to Shipper

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Printing and Shipping at Nearest Post Office

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Printing and Shipping at Nearest Post Office

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Affix the GHTK tracking code to your package. This code is essential for monitoring the shipment's journey and allows both you and the recipient to track its progress.

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Print the shipping label clearly.

Ensure all important information is visible.

Affix the label securely, making sure it's not wrinkled or torn, and adheres to GHTK's regulations.

Handover to Carrier:

Arrange a specific time for a GHTK delivery person to pick up the package.

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At the post office, use the Tablet for Order Entry to input the last 10 digits of your tracking code and search for your order.

If you have a physical delivery slip, use the barcode scanner to quickly input the order code.

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On the Tablet, select "Select all" and then "Print shipping label." The system will automatically print the labels.

Attach the printed shipping labels to your packages. It's helpful to pre-sort your orders in the print order to make this process faster.

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On the Tablet, select "Take photo" and upload the images to the system.

Ensure the photos clearly show the shipping labels. You can photograph 2-3 orders at a time to save time.

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Carefully review all order details before pressing "Confirm Order."

If you find any errors, select "Edit Information" to make corrections.

Finally, hand over your packages to the GHTK staff for warehousing and to settle any shipping fees (if applicable).

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GHTK offers three policies for handling returned or undelivered orders awaiting sender confirmation

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Policy 1 - Automatic Storage Awaiting Shop Review:

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Policy 1 - Automatic Storage Awaiting Shop Review:

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If there's no response from the shop within 24 hours, the order is automatically moved to storage.

Maximum storage period: 30 days (shops can adjust this duration).

Storage fees:

Day 1: 1,000 VND/order

Day 2: 2,000 VND/order

From Day 3 onwards: 3,000 VND/order

Shops can request an earlier return of goods.

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Policy 2 - No Storage, Immediate Return:

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Policy 2 - No Storage, Immediate Return:

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If there's no response within 24 hours, the order is immediately returned to the shop.

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If there's no response within 24 hours, GHTK will not return the order and reserves the full right to handle the order as it sees fit.

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Access Your GHTK Account: Log in to your GHTK account via the app or website.

Locate the Order: Search for the specific order you wish to cancel.

Select "Cancel Order": Choose the "Hủy đơn hàng" (Cancel Order) function.

Provide Reason & Confirm: Enter the reason for cancellation and confirm your request.

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Delivery staff operates from 8:00 AM to 6:00 PM, Monday to Friday.

A photo of the package, clearly showing the shipping label, is taken and sent to the post office.

This process is done to ensure customer rights are protected.

COD (Cash on Delivery) payments are collected upon delivery, if applicable.

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Access Your GHTK Account: Log in to your GHTK account via the app or website.

Find the Order: Search for the specific order you need to edit.

Select "Edit Order": Choose the "Sửa đơn hàng" (Edit Order) function and make your required adjustments to the information.

Confirm & Save: Review the updated information for accuracy and then save the changes.

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Visit the GHTK website at  https://giaohangtietkiem.vn and select "Tra cứu đơn hàng" (Order Lookup).

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The image must clearly show the shipping label and overall package condition.

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GHTK receives the complaint from the customer.

Customers are guided to provide all necessary information and documents for processing.

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GHTK will provide a preliminary response within 8 working hours after receiving all required information.

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GHTK informs the customer of the resolution.

If compensation is due, GHTK will contact the customer to agree on terms.

This agreement will be documented (written, email, phone, chat).

Compensation is paid either during reconciliation or as a separate payment.

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Regulations for Goods Value Compensation:

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Regulations for Goods Value Compensation:

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GHTK has clear policies for compensating the value of goods in case of loss or damage

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GHTK compensates 100% of the declared goods value on the system, up to a maximum of 20,000,000 VND.

This applies if the shop provides valid invoices and documents that match the product information

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Intra-Provincial: 5,000 VND/order; 3-5 working days.

Inter-Provincial: 50% of outbound shipping fee; 7-12 working days.

BBS Orders: 100% of outbound shipping fee.

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Allows customers to receive and pay for only a portion of an order, based on prior agreement with the shop.

Supports exchanging items (delivering one, returning another).

Facilitates collecting a partial fee even if the product isn't accepted.

Remaining items are returned at standard intra-provincial (5,000 VND) or inter-provincial (50% of outbound fee) rates.

Limitations: Not applicable for non-itemized multi-package orders; shippers may refuse if item quantities/types aren't clearly specified (location-dependent).

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When receiving goods via Giao Hang Tiet Kiem (GHTK), the recipient can make payment through two main methods:

Cash payment (Ship COD)

Online payment (bank transfer)

In advance for the shop or through a shipper

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Unsuccessful Delivery Policy (Shop Action Required)

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Unsuccessful Delivery Policy (Shop Action Required)

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When an order reaches a non-delivery status ("Lưu kho chờ shop check" - Stored awaiting shop check), the shop has 24 hours to confirm their preference. After this period, GHTK will proceed based on the return policy the shop has set in the system

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Default: Monday, Wednesday, Friday weekly.

Customizable: Options include 1, 2, or 3 times per week, or 1-2 times per month (e.g., 15th & 30th).

Can also be set to reconcile when a certain COD threshold is met.

Schedule can be adjusted via the GHTK app or website.

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Minimum 50,000 VND per reconciliation session.

Balances below 50,000 VND accrue to the next session.

Quarterly payout: Any remaining balance below 50,000 VND is automatically transferred at the end of each quarter.

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Email notification: Detailed reconciliation email sent on the morning of the scheduled day.

Bank transfer: Funds transferred to the shop's registered bank account within 24 hours of the email notification.

Transfer fee: A small fixed fee (e.g., 5,500 VND) usually applies per transaction.

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Verify reconciliation: Regularly check the received information against your records.

Monitor on platform: Track COD status, fees, and transaction history directly on the GHTK app/website.