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The person sends the goods will pay the freight or the person receives the goods will pay the freight

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-You may pay for your purchase using an online form after you've created it. To make a payment, enter your account number, fee amount, and bank transfer information.
-Another way to pay is through QR code, you can also scan QR code for fast payment

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- Cash payment
- Online payment

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Step 4: Track the bill of lading process on J&T seller account

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Step 4: Track the bill of lading process on J&T seller account

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Above you will be able to track the status of your order: Delivering, Delivered, Refund ... to promptly respond to customers or handle problems if any

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Step 3: In My Orders section, you can create orders (individual) or bulk orders (applicable to large number of orders/day)

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Step 3: In My Orders section, you can create orders (individual) or bulk orders (applicable to large number of orders/day)

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In My Orders section, you can create orders (individual) or bulk orders (applicable to large number of orders/day)

·       The sender address section includes your phone number, sender name, address, sending area

·       The recipient's address section needs to check the recipient's phone number and address, to avoid refunds

·       Commodity information section: fill in the name of the goods, weight, type of goods, number of packages

·       In the shipping information section, you can choose the payment method as the sender or the payee.

After filling out all the information fields, select Create order and you're done, sending goods via J&T Express is simple and easy. The J&T Express shipping unit will come to pick up the goods or you can go to the nearest J&T post office to send the goods.

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Step 2: After you have an account, log into the J&T Express management page

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Step 2: After you have an account, log into the J&T Express management page

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•   If the order is not delivered to the intended recipient, the carrier will return it to the company.
• When the order is returned to the shop, staffs change the order status to Completed by ticking the charge and changing the status or confirming the refund with the handover record to record the received inventory into the warehouse.
Ø  Time limit for complaint settlement
·        6-month complaint period for items that were incorrectly canceled and circumstances where the operation process was not guaranteed
·        30 days for orders that were damaged, lost or swapped
·        Will be resolved within 3-7 days after submitting the complaint

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Step 1: Access https://jtexpress.vn/ or https://jtexpress.vn/track

Step 2: Enter the bill of lading code to see the delivery/receipt progress

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Step 4: Hand over the order to the postman of the shipping unit

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Step 4: Hand over the order to the postman of the shipping unit

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1. Make a handover record and send it to the shipping carrier: For orders that have been packed and need to be sent to a carrier, it is necessary to classify the orders by carrier
2. Make a handover record to receive the return carrier: orders that have been sent and returned by the carrier for reasons of cancellation, it is necessary to classify the orders by carrier

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Step 3: Print the bill of lading and package the order

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Step 3: Print the bill of lading and package the order

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The order is in the status of "Packing" -> Warehouse staff will proceed to select the requested item -> Pack and paste the shipping slip

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Orders will have one of the following statuses:
·       New

·       Wait for confirmation

·       Confirming

·       Delivering

·       Delivered
·       Refund transfer

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-J&T Express Orders is the place to aggregate all orders from the following channels
-E-commerce floor: Shopee, Lazada,...
- Facebook fanpage: @JTExpressVietnam
-Website: jtexpress.vn
-Local post office: Customers go directly to the post office to complete the delivery procedures

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- J&T Express's three basic values are duty, sharing, and responsibility in order to provide the best delivery service to customers.

- We are committed to serving each customer honestly and responsibly with their order to become the leading technology-application courier company in Southeast Asia for e-commerce.

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In 2022, with active efforts, continuous improvement, and the application of modern technology in the delivery process, J&T Express will have excellently become the ONLY express delivery unit to be awarded the "Digital Transformation Award." "Vietnam 2022" with "Smart Logistics Solution" ("Smart E-Logistic Solution") entered the Top 49 Digital Transformation Enterprises among more than 3,000 participating organizations, agencies, and businesses.

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- Standard delivery (J&T Express)
- Fast service (J&T Fast)
- Super delivery service (J&T Super)
- Fresh delivery (J&T Fresh)
- International delivery (J&T International).

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- A modern technology-based express delivery brand with investment from Hong Kong
- In 10 countries (Indonesia, Vietnam, Malaysia, Thailand, the Philippines, Singapore, Combodia, the UAE, Saudi Arabia and Mexico)
- Present in the Vietnam market since July 2018
- A wide network of 63 provinces and cities in Vietnam
J&T Express has launched the largest transit center in Viet Nam
- A standard smart logistic process and the ability to handle 3.6 million parcels per day with a staff of up to 19,000 people.
- Strategic partners: Oppo, Akulaku, Shopee...