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Can we run reports on usage and/or email bounce backs? Might give us insight to staff changes happening within a library. Then we can offer support if needed.

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Can we send quarterly emails to contacts to check in and ask about staff changes or see if they need additional help? Maybe this is already a thing?

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Can we send LA swag to libraries to share with key staff? Maybe start with VIP or libraries that we know only have one user?

The swag may get LA on the mind of staff that are not very aware of it. So when the main staff user leaves the others left behind at least have some familiarity (and hopefully loyalty!). The swag can include a small marketing piece on how all staff can use LA.

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Sounds like not every staff person at the library knows about LA or how to use it. We need to get as many staff members at least aware of LA and it's benefits to any position.

Host in-person training for all staff to attend. Perhaps do breakout sessions for each department and show them how their position can use LA (marketing staff, librarians, etc). Make it feel like a personalized experience.

Can also be virtual training but I feel like in-person makes it much more personal and fosters more loyalty.

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Review our onboarding process to see if improvements or changes are needed. Is the onboarding in-depth enough? Is it personalized enough for each library's needs?

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For the libraries who we know have only one single user (or a couple), can we contact them and ask how we can get more staff to use LA too? Maybe they can tell us why other staff aren't using it and how we could get them interested. Ask if they'll help get more staff on board (incentivize).

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Can we give some sort of incentive for customers staying on including something for staff who leave but do something like give us the heads up, connect us to new contact, etc. ?

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Can someone visit libraries in-person to say "hello" and check in on them? Meet all staff. That way we get as many staff members as possible loving us so when a new person comes in they're told LA STAYS!

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Host a showcase with super-user guest presenters. So not demos (though we could do some) but the main focus would be library staff showing off how they use LA.

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We can include a quick story about how a particular role uses LibraryAware, with a quote/example from someone with that role. Maybe this is a blog series? Guest blog posts?

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Focus on getting a wide net of users within each account

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Focus on getting a wide net of users within each account

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It's been brought up already and I agree. Try to get a certain amount of users for each account. Maybe at onboarding, maybe over time.

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Social media "communities" are not effective anymore, especially on facebook. An app for community might be a long term dream...