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https://youtu.be/lsLHHOvoR_M

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today i went to see the manager if they already decided who will be the one i could be interview. they said do it by email because they really busy. So today i checked all files that i should filled and email the admin all my questions. tomorrow is last internship

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today, sadly i went back the spa. waiting for customers and treat them.
talking about customer. i have face so many type of customers. some of them are nice and quite, some are rude and look down on the spa therapist job, some trying to take advantage, trying to do harassment and even ask ,we offered other services(sex).
i am sorry, but i have a terrible experinces when facing the peninsular malaysia customers if compared to the customers from international.They look at us like we dont have education or no choice than become a spa therapist. actually, yes i am the only workers who have degree but the others are also have certificates in therapist which they paid thousands ringgit to get to the highest level. they started from level 1 until 6. all of the other have at least spm and stpm and fluent in english. no matter what, sadly customer always right! anyway is it a good reminder to me, never look down on other people works, as long as it is halal.

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The picture is at the reservation place it located at the back of laundry. firstly they will find rare specis of plants. then, they will plant it so that the specis become many. sometimes, they took the dying plants and give fertilizer, so that it become healthy again. this is  where i stayed today. it was so fun

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when i am not in charge for opening task i would go around the hotel compound and for the beautiful views or we jog around the hills or futsal area. sometimes when there is not customers in the evening we went to the back area searching for something that maybe  be  vegetables.

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since my inter is going to the end, i asked my manager to let us go out to the famous crystall hill. we we ther in the morning, took pictures and went to the "tamu" after that w wenack to the spa. we prepared ourself to welcome customers. i did treat 3 customers today, 2 foot reflexology and  1 whole body massage

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today i went to the spa early.snap the beutiful view in the morning. i am helping with the housekeeping. it was a tough day because , wrking in the houseekeeping requires physical strength. i need to move faster while the rooms, the bed and the toilets. in the evening after, i returned treat customer.

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sometimes when the hotel does not have many guests, the spa also does not have many customer also.Thus, we asked for permission to go to the football field and play with the other employees evening. usually custy went to the spa at night after they went for the other sightseeing place a kundasang.

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Today  i went to the spa early with my friend. we do the cleaning and went to the house keeping department. they showed me how they work, and eventually asked me to do 1 room with another 2 persons.
after that, since the spa closed at night, i return to the spa, prepare myself and then treat 1 customer

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well today, i went to the spa a bit late because i am not i charge for the opening task. i went to the town with my manager to get some fresh ginger for ginger-wrap whole body massage.
i did not treat any customer today because we only have 5 customers today, so i did not get the turn

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i actually supposed to not came early to the spa but then my friends who do the opening called me to do treatment ginger-wrap whole body massage. i went there without make up and not well prepared. she is from kuala Lumpur who came with her husbands for short holiday. i treat her and then went back to the dorm and then only prepared myself to work.

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Today, i learnt basic manicure & pendicure, treat customers

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Went to the spa early and prepared everything with friends. Treat customers and went to the dorm. It was boring today.

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Today i came late because it is not my turn for opening task. We only have 2 customer today and i didn't get any chance to give treatment. So it was a bit boring and it was so cold for the temperature around here is 15°.

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After a month of training and learning, my manager finally give me consistent turn for treatments. I am so happy eventhough sometimes i sti feel nervous when my turn comes for treatments. They finally give me my very own locker for my personal things. At first i was struggling with adaption with the new enviroments but now i feel happy working.

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Today ,i went early to the spa with my friend. Preparing everthing then waited for customers. There are 2 couples , one was old but the other one are young. I treated them with my friend. Then, we waited for customers but no one coming .Thus, my manage asked me to go to the laundry department. So i stayed there until evening and went back to spa.

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After i did my daily task i went for promoting at the hotel lobby . Then we took foods for lunch.The pictures taken during the heavy rains and i caught the unique structures of the cottage. It was one of model for traditional hut.

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Today, my friends and i cooked our meal for lunch.The best things about my internship place is foods. Our traditional foods is also one of attraction at kundasang. Other than massaging people, during my free time i went to the hotel lobby for promoting the spa.

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This picture taken after i finished my first body massage, then wrap the patient with ginger ingredient. I was so nervous, but my supervisor was there teaching and guiding me. So everything went smooth and i got another pocket money.The payment for this package is RM 180,which include whole body massage+ginger-wrap+sauna for 2 hours per person and i got RM 40. Skill is money .

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Today, i am the first one who arrived at the spa . I did the opening task as well as preparing the ingredient needed during treatment . So i got the first turn to treat customers. I got RM80.00 only today.

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About1 week internship, i have a wonderful experiences. Today, the weather are so cold. The sight is limited and the customer are also limited. So, i learn the body massage with the ginger wrap.we stay inside the spa starting at 11.00 am because the  it is so cold to be outside. I still have 3 month to learn everything about the spa. The picture show us searching pine flowers for decoration .

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I did learn how to do closing the spa today ,since yesterday i did the opening. Today, they still giving me strict training for foot massage. Then half training for body massage. However , there are limited customers. So i have no chance with applying it to the real customer. Still, today was awesome! Picture me with my staff cupboard .

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Suddenly the customers come by group and all other staff was on treatment . So i have been asked to give treatment even i am still trainee. That was totally make me nervous but i did it successfully . So today i got some pocket money but the manager asked me to put on more make up for the next days. I have been ask to do opening tomorrow. Here my route to the spa everyday . Love the view.

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Fifth day of internship. Today i observe the management of the spa. Continued my training because next week they want me to take turn for the massaging . Still today the customer is just a few.

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I already fit in well with the task in the spa and familiar with the management. Daily task are cleaning, preparing the ingredients for treatment and taking foods or cooking foods for a staff. Today i went early to the spa for i did the opening task with my partner. I took pictures with the beautiful white flower which in front of the spa. These is me without make up .we only put make up after opening process have done.

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Today, my senior who is the best therapies for foot reflexology and body massage in the spa allowed me to see her during treatment. She did treatment for her family member so she allowed me to observed and learn her skill.  I did operate the sauna today and then give treatment to 2 patients.

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Today , we don't have customer, so my seniors did make over to each other. I watch them and they said that appearence are important . That the creativity and skill are precious and can earn money if taken seriously.

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Today my task were, i massage 1 reflexology, i went to the front office for updating the brochure for the potential customers. I learn how to put on some make up by senior who studying the make up course at the local centre. I was so excited and fun.

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Today my task is memories and make revision.This is the chart for reflexology for hand and foot massage. We have no customer today because the weather are so cold and heavy rain. Eventhough the hotel's room are negative full , the customers doesn't go for massage maybe because of the weather

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i am at the counter when suddenly a customer come in and give me this voucher.i was like , what is this?????????
he said the hotels gave him these as one package. so i went to my manager and she said ,"no i don't know about this". well we called the management, and they said the marketing team said , it is one of their promotion plan. yes it is a good plan which is attractive to the customer but it really reduce the revenue of the spa. Luckily the commission for the therapist they don't reduced.

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Today , there are only 2 patients that i gives treatments. So i am free to start my reports. I did my daily task and help with the record keeping with the manager.

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Today , they give me a customer for foot massage ,Opening task and training for body massage . Operating the sauna and make a ginger tea. I have an awesome day because i got money and new experience.

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Yesterday, i treats an annoying customer, but today i am so boring because i don't have any customer. So i went walking around the spa, searching for a better music for the spa.

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I did my routine today .It was boring at the same time it was calm.

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Today i am a bit late because i am not the one who do the opening task. There are 2 persons who went to the spa asking if anyone of us willing to teach them the massage steps. When asked if they will continue to work with the spa if they pass all the training, they said no . So our manger did

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Today,my task was making a new brochure for the spa. The manager have asked me make some innovation because some customer mention that the naming of the massages is like copying the jawa massages names.

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Today i did massage 3 patients. Since the patients takes so long time for sauna and shower, we take this picture. My last patients today is a Tamil from Kajang Selangor. She said the best experience she got during her short vacation at Sabah is meeting with nice and no racist people. She said she felt safer here compared to when she was at peninsular Malaysia.

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After almost2 month of my internship,finally my manager allowed me to take off day . So today i went to the nearest town for fresh air and go around for nice view of the mountain kinabalu.

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I went to the spa earlier today because, they asked me to do the opening. i did some cleaning and preparing everything that needed during treatment later. Then , after my friend came, i walk around the hotel capture pictures and helps a couple took their pictures. i went back to the spa because there are some customers which is an old couple from Philippine.my friend and i treat the customer who want ginger-wrap foot massage.

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We have a lot of customer today and i got rm80 pocket money for foot massage. The problem that i faced today was facing a very rude customers and trying to do sexual harassment during treatment. The customers are business man groups, from a well known association but they are very rude towards the staffs. I learnt not only be humble towards people but also learnt how to handle customers rude attitude for my own safety and pride. The funny part was when they speak in english while looking down / making fun (might have chance to do harassment) on us thinking that we can't understand them and when i said that i am doing my degree and i can understand them well,then only they stop saying dirty. Their expression were so funny . I do aware that , the career in spa and wellness often shadowed by the dirty perception. These is the spa services .

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Today, i did the opening task . That also means i will be the first person who serve customer for massage. Unlucky, the only customer who come ,requested another person , my senior to massage him. So, i got pocket money rm20.00 for promoting the spa at the hotel lobby. Anyway, beside promoting the services that we offer in the spa, my friend and i also responsible for promoting the local product by the employer partner.

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Today i treats 2 patients and during my free time i went for a walk at the famous crystall hill with fellow spa staffs. Below is one of the record keeping which used for tracking the income and treatment that have been done for the day.

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Like usual i went early to the spa ,working with the daily task of cleaning and preparing things for treatments. I got only 1 foot massage patients and then we did some bonding session among staffs. They asked me to play the zumba dances and we did enjoy ourself with the activity . We went hostel at 10.00 pm like usual.p

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Today, i did a ginger wrap with whole body treatments. I did the routine task and did some part of the reports. It was a good day with a new experience when i have to deal with a very annoying customers. She complaints about my massage skill where she said my pressure was weak. She actually fall asleep while i massage her. Luckly she did pay for it and i have to says i wi be a better theraphies after this. Customers always right!

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Today i went early to the spa alone . I did prepared all things used for treatments and cleaning alone .
There were 2 customers come at 11.00 am. They asked me in Chinese and i don't even understands a word. Luckily they could understand a bit of English, so we communicate in English. Communication skill is an added value in services based business.
I did give treatments today and learn strictly with the time division.

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The spa seriously have limited customers. It is a luck if i got chance to give treatments. However,i am still thankful with the opportunity to learn skills from seniors at our free time. Other than cleaning and doing daily task, today i went for another round of walking around the hotel.

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Since today the spa didn't have any customer, i was walking around the hotel with my fellow staff because we are free to go everywhere if there is no customer. So we randomly greet other hotel staffs and take pictures. Sometimes even the business is not going well, if the boss take care of their employee, the employee stayed long to support them.

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I was walking towards the spa when i realize that the spa building was a bit in mess and i just thought that it actually doesn't look like a spa. The spa section is below of the building and there is only small signboard for the spa . When i went for promoting the hotel lobby , i usually get the shocked expression from the customers. They just don't notice the signboard. That problems should be improved by the manager as soon as possible

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I got a lady customer who request to do the package sauna+body massage+ginger wrap. Which offer me rm40 commission per hour. These is my second whoke body massage customer, so i did it more smoothly if compared to the first experience.the picture shows the raw ginger that we use to make the ginger wrap.

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After the bad experiences yesterday,
I come to the spa a bit late because i ask the manager to ask someone else to do the opening. I went for a walk around the hotel and capture the beautiful view of the mount kinabalu. The area is one of the attraction for the tourists. After 2 weeks here for internship, this is the first time the mountain can be seen clearly. It was so cold around 15°c but this is also become one of the reason why people come here. So my task today was get lunch from the hotel and wait fir customer but i didnt get my turn today as only 3 customer came.

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This is the reflexology room and the place where i use to do practical. My task today is cleaning, take lunch and dinner for staff, 1 foot massage customer. Then, i did the closing which is including cleaning and makesure all lamp and things used for treatment are all switch off. Tomorrow is my off day .

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I went to the spa a bit late because i did not been asked for do the opening . I got flu because the weather are soo cold ,luckly mdm rina allowed me to go to the clinic. Based on my observation and interview, i saw weakness on the spa and also the hotel. They have limited number of customers. Maybe because now is not the season for holidays and economic factor. These place are beautiful with amazing view. Next time i could maybe know the reason why these place have limited number of customers. I learnt the skill for massaging and spa stuff also learning about the management . During our free time, i join the staff collecting the pine tree flowers. I have a fun starting, for internship.

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Wake up and determined to learn new things . They started giving me instruction on how to operate the sauna , how to make ginger tea, how to prepare all things needed during treatment. I have been asked to follow the senior instruction. It was fun and tiring at the same time . Today was great, i will continue training here until 10 pm. Experiences can't be buy.

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Last day of internship
Today is my last day internship. So i volunteered myself to do the opening. Finally the journey of the internship in here end. I am feeling thankful for the experiences and to all staff members.
Thank you for everthing

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My first day of internship

Today is my exciting first day of internship at heritage spa . I registered at 10.00 am sent by my family.
as required by the company . The manager is mdm. Rina ,she was gentle but clearly she told me everything about the rules and regulations.she introduced her staffs and all the facilities that available for us. Then, i went to the staff hostel,unpacked, rest and prepared for the next day challenges.