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Borang semakan penyelia latihan industri

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Borang semakan penyelia latihan industri

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*PUBLIC AREA
Morning shift 7am - 3pm

LOBBY ASSIGNMENT (MORNING)

prepare to starts job

dustmop marble floor

touch up glass door/ mirror panel/wall

clear rubbish

vacuum floor/wiping

check, clean and vacuum pool

lunch

dustmop marble floor

touch up glass door

special project from SV

vacuum floor/wiping

dustmop lobby area

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BED MAKING

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*PUBLIC AREA
- duty with Syarvin
- night shift 11pm - 7am

LOBBY ASSIGNMENT (NIGHT)

prepare to starts job

sweap up rubbish at porch area

clear rubbish at reception

touch up glass door main entrance

dust mop and buffing marble floor

supper

clean escalator mirror up and down

clean glass door entrance

vacuum floor/wiping/mop

dustmop marble floor

break

spring cleaning guest toilet

spring cleaning guest lift

clear rubbish/polish body

clear back all equipment

*end job - check out and touch up guest toilet

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*PUBLIC AREA
- shift start from 11pm to 7am
- Ismail teach me what to do for the night shift
- first, scrubbing floor at lobby :

1 pad - 20 times

2 pad - 15 times

3 pad - 10 times

4 pad - 5 times

- 5 o'clock :

lobby

clean the toilet, mop

clear dustbin

wiping main door

sweap staircase outdoor the hotel

wiping lift guest

level 2

clean the toilet, mop

clear dustbin

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Last night : 32.62%
Occupancy : 47.37%
Arrival : 55
Departure : 20
Group : 4

*total make up rooms 141
Shift start 10 - 6 pm
Assist Rasel :

Level 8 - OD (2 rooms) DO (18 rooms)

Level 10 - OD (2 rooms) DO ( 2 rooms)

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Last night : 84.03%
Occupancy : 84.21%
Arrival : 84
Departure : 61
Group : 5

*total make up rooms 143
Shift start 10 - 6 pm
Assist Nurul :

Level 6 - OD (9 rooms) DO (11 rooms)

Level 10 - OD (3 rooms) DO (3 rooms)

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Last night : 79.20%
Occupancy : 56.14%
Arrival : 56
Departure : 59
Group : 4

*total make up rooms 99
Shift start 10 - 6 pm
Assist Rasel :

Level 8 : OD ( 1 rooms but no need) DO (17 rooms)

Calculate linen that arrived and arrange on the rack.

*bedsheet twin - 1 pending
*duvet cover king - 1 pending

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Last night : 68.06%
Occupancy : 47.37%
Arrival : 48
Departure : 65
Group : 4

*total make up rooms 100
Shift start 10 - 6 pm
Assist Nurul :

Level 6 - DO (19 rooms)

Calculate linen arrived and arrange on the rack.

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Last night : 32.62%
Occupancy : 47.37%
Arrival : 55
Departure : 20
Group : 4

*total make up rooms 47
Related laundry :

Vista (student clothes and linen)

Regional (student clothes and linen)

For staff uniform, separated by a department where a different bill. Then insert into plastic with the bill (white and red) and gift-wrap. Record staff uniform / clothing daily student in the logbook.

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Last night : 44.52%
Occupancy : 21.64%
Arrival : 11
Departure : 39
Group : 1

*total make up rooms 66
Linen arrived :

Housekeeping (DW, DT, DCK, DCT, BT, BM, HT)

* Pending (DCT and BT)

FNB (table cloth and skirting)

Calculate all items either enough or not with the total of the items out. Remove from plastic and arrange on the rack that has been labeled.

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Last night : 37.93%
Occupancy : 28.65%
Arrival : 22
Departure : 28
Group : 2

*total make up rooms 57
Assist Yusuf :

Level 6 - DO (5 rooms)

Level 7 - DO (7 rooms)

Level 8 - DO (6 rooms)

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Assignment :

take report from Front Office

calculate OD, DO, VD, VC and OO in the report

highlights: orange - DO & VD (checked out) / blue - OD (inhouse)

transfer of the report to the logbook and calculate the total makeup rooms (DO + OD + VD)

mark on the daily worksheet and the divide level for maid
*total make up rooms 88

Assist Yusuf :

Level 7 - OD (1 rooms) DO (2 rooms)

Level 9 - DO (14 rooms)

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For the last month I have been converted from FNB to the housekeeping department as a coordinator and linen. Shift start at 7 am until to 3 pm.

As coordinator & linen, I have to make assignmnent but I need to know in advance the related housekeeping like:

1. vacant clean (VC)

2. vacant dirty (VD)

3. out of dirty (OD)

4. due out (DO)

5. out of order (OO)

The first day in this department, I just see how the assignment is done by Razak. If I do not understand, ask.
Then, I assist Yusuf to make room :

Level 6 : DO (602 - 613)

Level 7 : OD (12 rooms) DO (3 rooms)

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Breakfast as usuall and shift start 6 am until 2 pm. But start on 26/4, breakfast must be setup before 6.30 am which is group vietnam want to breakfast early.

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Serve chicken chop to the organizer while meeting about event at Q Cafe (7 pax)

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Setup store at M floor and throw items that not used and also vacuum the carpet. Put all table (IBM & round)and chair (banquet and meeting) to the store. If want use that item, just take from there. It is not difficult to find it.

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Breakfast as usuall but not busy.

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Neat back lounge for yesterday event. Bring down the table and chair at M floor and also FNB equipment such as plate, bowl and dll.

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MEETING

- setup lounge

board meeting style - use two IBM table, 7 chair & put skirting

one round table for lunch (7 pax) by doom

menu :

1. nasi putih, ayam kicap, ikan tongkol masak lemak, sayur campur

2. cake and fruit

3. sirap

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UMP EVENT

- setup function room with cluster style at Q1 room (16pax)

prepare on the table A4, pensil, mineral water, glass, costar, candy and bowl

whiteboard and marker

- setup tea break site outside Q1

one IBM table

coffee pot, cup & saucer white, sugar and milk

one 7 dish, fork & spoon

#menu based on MARA menu

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Setup meeting room for UMP event :

four round table, chair

two IBM table

cluster style

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Setup lunch room for UMP event :

desert site (BB plate and tea spoon)

buffet site (7 dish, plate, fork and spoon)

coffee and tea site (cup, saucer white, sugar, milk and pot)

soup site (bowl and soup spoon)

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Remove all items from the store, make a calculation according to the type of equipmentand recompile into store according to a predetermined place.

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Count all items in FNB (in the store, Q Cafe and kitchen). Make a list of items and leave it to Siti to save in laptop.

ITEMS :

cup

juice glass

plate (tea, BB and dinner)

bowl (big, small)

sauce (big, small)

jug (big, small, tea and milk)

water pitcher

spoon (tea, table) / fork

knife

skimmer

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Breakfast and shift as usual.

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Restore the equipment that was used to the store and organize in a place that has been labeled.

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ONE CHAMPIONSHIP EVENT

Today my shift start at 5 pm until 12 midnight with Zahid to handle dinner. Dinner will start at 7 pm, so I and Zahid must prepared food and drinks before dinner time. After a month in the FNB department, I can handle a little bit for a small event but a lot to learn if there was a big event. What should I do when dinner is top up food and drinks if less, make coffee and tea are always full and collect plates and cups after the guest has finished eating.

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Setup for one championship event

coffee and tea site

desert site

buffet site

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Arrange chairs and tables that were taken yesterday in an orderly and neat.Put all table with table cloth and make sure chair is taken adequate for all tables.

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After breakfast was done. I with other trainee took IBM table, round table and chair from ball room to lunch room. All items very heavy, so must did together.

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Breakfast as usual but today not busy. Complete all items for breakfast like food, beverages and desert.

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OFF DAY but our hotel had a birthday party (quarter of the year) for all staff and workers. Hereby, anyone born in January until March will receive prizes presented by our general manager, Jasmin Lim. And also many types of food provided. So we're very happy and enjoy.

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Today the hotel has organized a special talk to staff and training student related certificate in food handling. So I got orders from Mr. Hidir to setup meeting room according to the plan that has been given. I ask Zahid and Roy to help me carry desks and chairs and also put each table with two pieces of paper and a pencil.

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Breakfast today is not too tired and busy because the total of guest who take breakfast by 138 people.

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For information about breakfast, every guest who takes breakfast will be provided with a coupon which should give vouchers to the staff at the counter Q Cafe before taking food. If there is no coupon, they will be charged RM15 per head (adult) and RM7.50 (children).

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After breakfast time is over, Siti and I restore all goods or equipment that has been used for event into store and wrapping to avoid dusty means can be used if have another event not need to wash.

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Breakfast as usual but did not use the usual places, Q Cafe. Breakfast was in the ball room because total guest with participants including yesterday event more than 400 people. This is because in the ball room has ample space and is perfect for the many guest like today.

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PINTAR EVENT

The second day of this event, I and the others will be set up for lunch and coffee breaks (evening) in which three buffets site for participants and their companions. And also three VIP table for the use of doom set. Although tired to handle event outside the hotel but I enjoyed being able to interact more closely with the staff and most of all a new experience for me and another practical student.

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PINTAR EVENT

This event has been using two place which is at the Q Hotel and PUSPANITA. Therefore, I have been entrusted by Mr. Hidir to handle the event at PUSPANITA including Siti and Zahid will help me. And also assisted by operation staff and office staff. Today we only handle for coffee breaks (evening) where food and drinks will be provided to participants of the event, which was packed from hotel.

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ACES WEALTH CONSULTANT EVENT

Setup lunch room and rearrange the chairs and tables that look neater because the organizer for this event is very picky.
So for lunch room we have :

1. juice site

2. coffe and tea site

3. soup site

4. plate and spoon/fork site

5. 7 dish site

6. desert site

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Setup coffee break site for tomorrow event.

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Work as usual and after breakfast I have been instructed by supervisor to help Razak count linens (bed sheet twin and duvet cover twin) that have been sent by the laundry at housekeeping office. Ensure all linens enough according to what has been recorded if not inform to him. Thats all.

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I and a new employee, Roy had been washed and cleaned the old kitchen that was renovated to use this event. This old kitchen is larger than commonly used kitchen. Besides that, it is very suitable used for event because of the large space and a lot of equipment and adequate.

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After breakfast, Ali and I picked up a chair from lounge room to ball room because on 15 March, we will have event from Aces Wealth Consultant with 70 pax. And also setup the ball room based on the plan that Mr Hidir gave to us.

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Work as usual but after breakfast I helped Asat as a housekeeper at 8th level to clean the toilet and complete the items.

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Work as usual to prepare breakfast but today had additional employees, Siti from sales department. I share to her what i learned at fnb and what she needs to do while breakfast.

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Work as usual but after breakfast I was directed by Mr. Hidir to help Rasel on the 8th level as houskeeper because not enough people. My job as housekeeper is make sure the toilets were clean and complete the items on the toilet.

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I prepared breakfast like always. After breakfast, I was given the additional task by Ali for washing spoons, forks and tea spoons using special chemical to remove rust and looks shiny. Then wash by machine.

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KOMAS EVENT

Food was prepared by doom because only 15 members for this event coming to dinner and supper.

DINNER :

nasi putih

ayam masak kicap

ikan sambal

stirfry mix vege

ulam dan buah-buahan

sup potato cream

SUPPER :

bubur kacang

* I learned how to lift the cover of doom without dropping the water vapor.

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KOMAS EVENT

DINNER :

nasi putih

ayam sambal

ikan tongkol masak lemak cili api

sayur pak choy oyster sauce

ulam dan buah-buahan

sup cendawan campur

SUPPER :

bubur

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KOMAS EVENT

Today my shift different than before which is my shift will start at 5 pm until 1 am for 3 days. I should helped Ali to handle event (KOMAS) to prepare a dinner at 6 pm and supper at 10 pm. Food was prepared by buffet.

DINNER :

nasi putih

ayam kari potato

ikan masam manis

stirfry eggplant with sambal

ulam & buah-buahan

tom yam campur

SUPPER :

bubur bali

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This month im still working at fnb department because this month busy with event. So today my shift at fnb on 6 a.m until 10 a.m. Then I helped Nurul as a housekeeper. My task just clean the toilet and make sure the items is in the toilet such as bath towel, hand towel, soap, bath and shampoo gel, glass and tissue. And also tick what I spend to make a record.

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SEED COMPANY'S EVENT

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SEED COMPANY'S EVENT

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Setup items should be on the table for the event.
- two piece of paper
- pencil
- glass
- mineral water
- bowl for candy

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Setup coffee break site for the event.
- coffee and tea (cup, sugar, creamer and milk)
- hot & cold item (baby plate, spoon and fork)

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Setup lunch site for the event.
- cold water (glass)
- coffee and tea (cup, sugar, creamer and milk)
- soup (bowl and soup heater)
- plate, spoon and fork
- 7 dish
- desert (baby plate and desert spoon

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As always i have prepared breakfast for the guest but today i had extra task which is count how many facilities at Q Cafe like round table, marble table and chair.

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After breakfast, Ali and I were arranged the table and chair for event on Saturday and Sunday.

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I just want to say TIRED

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After breakfast, Zahid and I remove the cup from the store to be washed because tomorrow is expected to be many guest for breakfast. Cup that had long been used should be washed using special chemical before using washing machine as always.

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Today I have an additional task that I need to record the payment details (serial no, no of pax, price and items purchased) from receipt book to log book. This is because if the missing receipt book so we have back up of payment details in the log book.

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OFF DAY

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Caution, flammable liquid !!!

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I have learned to wash dishes and cups using machines from Zahid. So easy without using hands to wash the dishes and what so on.

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Today I was very bored because the total guest only 12 people but only two people who came to breakfast which is foreigner.

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After finishing breakfast, I and Zahid pack the goods that have been used for the event last night in the store. And also rearrange tables and chairs to the original position.

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As usual I arrived and do what is appropriate to prepare for breakfast. Today also the total guest were 254 people like yesterday. While I do my work, Mr Hidir call me and he said that my shift until 10 a.m and I can go back to rest. But I will continue to complete my 8 hour shift at 7 p.m until 11 p.m because tonight there will be a dinner event for the owner of this hotel. So FNB staff have to prepare the dinner.

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Today I work as always but today is very tired because the total guest for breakfast 254 people. I was told by GM to come to work early, namely at 6a.m. I'm very sleepy when came at Q Cafe. Duty roster has been released and posted on the notice board. For the month of February, my shift start from 6 a.m until 2 p.m everyday. And also in a week I have a day off.

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Ali gave a little explanation on the menu for lunch and learn step to take orders from the guest.

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For information, my shift at 7 a.m until 3 p.m temporarily before Mr Hidir will set my shift duty. My task today were provides a breakfast by buffet for the guest that I have learned from Ali yesterday and also cites a plate and cup after the guest had already eaten. Then sweep and mop the floor after time for breakfast  is over at 10.30 o'clock.

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Today I introduced with FNB supervisor, Mr. Hidir. He would take me to meet with staff at Q Cafe, Ali and Zahid. Ali has been long working in this area so he was entrusted by Mr. Hidir to teach me how to run at FNB. Actually, Q Cafe only have breakfast start at 7 a.m - 10:30 a.m and lunch should order in accordance with a predetermined menu unless the hotel have event, there will be dinner, supper and coffee break. For the first day at Q Cafe department, I notice by Ali "u tengok saya buat nanti u buat sendiri. Ada paham ka ? Paham2.

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First day internship, we meet with HR supervisor, Ms. Wana for briefing about the management of Q Hotel. She introduced all staff each department in the hotel until to general manager, Madam Jasmin Lim. After that, he also shows us the places that there are in the hotel such as FNB place, housekeeping place and others. Lastly, we interviewed each person to determine the appropriate department. I was given the responsibility to work on the FNB department .

* Each department will rotate each month (one month for one department : FNB, housekeeping, front office and admin management)