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Are job interviews challenging for you? Do you struggle to give concise answers to interview questions? Are you unsure how to share your accomplishments during an interview without sounding boastful? What's the best way to let the interviewer know that you're the right candidate for the job?

The STAR interview response method can help make the process easier. Using this method of answering interview questions allows you to share concrete examples of how you successfully handled situations at work to show that you possess the experience and skills required for the job you're interviewing for.

Read below for a detailed description of the STAR interview response technique and examples of how to best use it.

Key Takeaways

STAR: Situation, Task, Action, Result

STAR stands for Situation, Task, Action, Result. Using this strategy is particularly helpful in response to competency-focused questions, which typically start with phrases such as, "Describe a time when..." or, "Share an example of a situation where...."

What Is the STAR Interview Response Method?

The STAR interview response method is a way of answering behavioral interview questions. Behavioral interview questions are questions about how you have behaved in the past. Specifically, they are about how you have handled certain work situations.

Employers using this technique analyze jobs and define the skills and qualities that high-level performers have exhibited in that job. Since past performance can be a good predictor of the future, interviewers ask these questions to determine whether candidates have the skills and experiences required to excel in the job.

For example, employers might be looking for proof of problem-solving skills, analytical ability, creativity, perseverance through failure, writing skills, presentation skills, teamwork orientation, persuasive skills, quantitative skills, or accuracy.

Examples of behavioral interview questions include the following:

Tell me about an occasion when you had to complete a task under a tight deadline.

Have you ever gone above and beyond the call of duty?

What do you do when a team member refuses to complete his or her quota of the work?

Some interviewers structure their questions using the STAR technique. However, job seekers can also use the STAR interview method to prepare for behavioral interview questions.

STAR Key Concepts

STAR is an acronym for four key concepts. Each concept is a step the job candidate can take when answering a behavioral interview question. By following all four steps, the job candidate will provide a comprehensive answer. The four steps referenced in the acronym are the following:

Situation: Describe the context within which you performed a job or faced a challenge at work. For example, perhaps you were working on a group project, or you had a conflict with a co-worker. This situation can be drawn from a work experience, a volunteer position, or any other relevant event. Be as specific as possible.

Task: Next, describe your responsibility in that situation. Perhaps you had to help your group complete a project within a tight deadline, resolve a conflict with a co-worker, or hit a sales target.

Action: You then describe how you completed the task or endeavored to meet the challenge. Focus on what you did rather than what your team, boss, or co-worker did.

Note

Result: Finally, explain the outcomes or results generated by the action taken. It may be helpful to emphasize what you accomplished or what you learned.

How To Prepare for an Interview Using STAR

Since you won't know in advance what interviewing techniques your interviewer will be using, you'll benefit from preparing several scenarios from the jobs you've held.

Make a list of the job qualifications. First, make a list of the skills and/or experiences that are required for the job you're applying for. It may help to look at the job listing and similar job listings for indications of the required or preferred skills/qualities. You can then match your qualifications to those listed in the posting.

Create a list of examples. Then, consider specific examples of occasions when you displayed those skills. For each example, name the situation, task, action, and result.

Match your skills to the job. Whatever examples you select, make sure they are as closely related to the job you're interviewing for as possible.

Prepare a response. For each example, prepare a brief response:

Describe the situation (2-3 sentences).

Explain your task (1-2 sentences).

Describe the action you took (2-3 sentences).

Share your result (2-3 sentences).

Examples of Interview Questions and Answers Using STAR

Tell me about a time you had to complete a task within a tight deadline. Describe the situation and explain how you handled it.

Example Answer

What do you do when a team member doesn't complete their share of the work?

Example Answer

Tell me about a time you showed initiative on the job.

Example Answer

Frequently Asked Questions (FAQs)

How can you share examples of your achievements during a job interview?

What can you do when you can't think of an answer to an interview question?

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How to Use the STAR Interview Response Method

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Are job interviews challenging for you? Do you struggle to give concise answers to interview questions? Are you unsure how to share your accomplishments during an interview without sounding boastful? What's the best way to let the interviewer know that you're the right candidate for the job?

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Tell Me About Yourself - A Good Answer To This Interview Question

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1. Tell me about yourself.
2. What are your strengths?
3. What are your weaknesses?
4. Where do you see yourself in 5 years?
5. What do you know about our company?
6. How well do you handle change?
7. Do you work well under pressure?
8. How do you make important decisions?
9. what experience do you have that relates to this job?
10. Do you have any questions for us?

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Advantages and Disadvantages

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TASK :
Read the attached article. In your project group, identify the types of interview listed and come up with the advantages & disadvantages of each type.
Post your findings in padlet either in the form of a list or mindmap. We will discuss this in class.

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Before you start preparing for a job interview, you need to understand what type of interview it is that you are preparing for. Is it a case interview? A competency based interview? Or should you be readying yourself for a group interview?

Listen to this article now

Depending on what employers are looking to assess, they will use different types of interview techniques.

1. Behavioural Interviews

Behaviour-based interviewing (BBI) is used to assess how you have handled specific employment related situations in your previous job which will help them evaluate your future performance. The difference between a behaviour-based interview and a traditional job interview is that you are asked to describe, in detail, how you have dealt with a certain situation in the past that is similar to the ones you will be encountering in the role you are interviewing for.

Prepare: Examples of behaviour based interview questions

You can find more behavioural based interview questions here.

2. Case Interviews

During a case interview you will be given a situation and asked how you would manage that specific situation and/or solve a business problem. BCG, Bain or McKinsey often use case interviews to assess candidates' skills for management consulting positions.

Typically, it will most likely be a business scenario that you are going to encounter when working for the company.

Prepare: Case interview questions

In most instances, there isn't necessarily one right answer or indeed one way of approaching a problem; interviewers are looking for a structured approach that is effectively communicated. It is about finding a way to gain insight, even when there is no obvious solution, and explaining effective processes that you would use for uncovering the underlying issues.
Example of Case Interview Scenarios
There are many resources available providing case interview examples that have been used by some of the biggest consulting firms.

3. Stress Interviews

A stress interview, as the name indicates, is used to assess how you respond to stress and under extreme pressure. In contrast to other interview types where hiring managers will make an effort to make you feel at ease, this is not the case during a stress interview.

During this type of interview hiring managers will be trying to gauge how well (or badly) you would handle certain stressful situations at work.

Prepare: Stress interview questions

Be prepared to answer questions that range from mildly disconcerting to aggressive, and even inappropriate. Some questions could be quite confrontational as well, such as:

The key to handling this type of interview is to remain calm. While it can be challenging to remain calm during this type of job interview as it feels like the interviewer is personally out to get you, there are a number of techniques that you can use to ace a stress interview, such as clarifying the question, requesting more details or telling a story that makes your point.

4. Competency Based Interviews

Competency based interviews are also known as "structured interviews" and are used by hiring managers to assess your soft skills and interpersonal competencies. The skills and competencies you are assessed against vary depending on the position you are interviewing for. Skills and competencies you might be asked to demonstrate are:

Hiring managers will be asking you questions in relation to your behaviour in specific circumstances which you should back up with examples.

Prepare: Example interview questions

5. Group Interviews

As the name indicates, this type of job interview means multiple candidates are being interviewed at the same time and is often used if the company is hiring for more than one position.

Prepare: Examples of group interview questions

Below are some of the Group Interview Questions Google Hire suggest hiring managers ask during this an interview with multiple attendees:

6. Panel Interviews

During a panel interview, you will be interviewed by multiple interviewers from the same organisation and/or an external company. The goal of this type of interview is to minimise the risk of a bad hire.

Prepare: Panel interview questions

Panel interview questions will vary depending on the company and the position you are applying for. These can be questions such as:

However, you might be asked behavioural and/or competency based questions as well. For in-depth interview questions that you can expect in a panel interview, you might want to consider preparing by reading the complete guide to panel interviews.

7. Video & Remote Interviews

Video and remote interviews, when the applicant and interviewer are separated by distance, have become much more common. Video interviews can either be with the hiring manager or a recruiter and they can be either in person or 'on demand'. On demand means you will record your responses to a number of interview questions for the hiring manager to review.

Interviewing in this way allows the hiring organisation to tap into a wider, more diverse pool of talent.

Prepare: Setting up for a video interview

Remote interviews come with their own challenges and you want to make sure you're literally 'set up' the best way possible to ensure your interview runs smoothly without any easily avoidable glitches.
Remote interview attire - Be presentable
There's a good chance you won't need to stand up during this interview type. However, it's better to be safe than sorry. Make sure you are dressed appropriately; it's important to get into the same mindset as if you were going into the offices for your interview.

8. Phone Interviews

Phone interviews can often be one of the first steps in your interview process. More and more, companies are carrying out pre-interview telephone screening before inviting the person for a face-to-face interview, so it's crucial you are fully prepared to speak over the phone.

Prepare: Phone interview behaviour

Below are some questions that you can prepare for in advance of a phone screening:

9. Lunch Interviews

Lunch interviews differ drastically from other interview types as the interview takes place over a meal. Besides worrying about what interview questions you should be prepared for, there are a number of additional considerations. What should you order which isn't going to be messy to eat? How are you going to talk about your professional achievements while trying to eat?

Prepare: How to get ready for a restaurant interview

The interviewer will be watching how you interact with the host, the manner in which you address the serving staff and other people in the restaurant. It goes without saying that you should always be polite, but in this situation you need to be mindful that you're being observed, so make sure you are courteous to everyone!

Given their very nature, lunch interviews are more casual than office setting interviews so you will need to be prepared to keep up a good conversation - when preparing for the more technical side of the interview, you should dedicate a bit of time to scrubbing up on your small talk. Still, it's crucial to avoid certain topics such as politics or religion; weather and holiday plans are safe.

Other types of interviews

Mock Interviews

A mock interview gives you the opportunity to practice for the 'real' job interview. You can practice mock interviews with a career coach, counsellor or a recruitment consultant. For example, at Morgan McKinley we provide 'interview PREP' to all our candidates. PREP stands for Prepare, Review, Evaluate and Perfect.

During PREP we will give you insights into the types of questions that a particular hiring organisation may ask, as well as some insights into the varying requirements of certain individual hiring managers. Every hiring manager will have a different interview approach and the more you are prepared, the better the outcome is likely to be!

Exit Interviews

Exit interviews are the opposite of a job interview. An exit interview is the type of interview you have if you decide to leave a company and/ or are being let go.

Companies conduct these types of interviews to get feedback on the job you have left and to gain a better understanding of how employees perceive the organisation as a whole. In short, exit interviews allow a company to continuously improve its workplace culture and optimise relations with the workforce.

Prepare: Exit interview questions

Some of the questions you might be asked are:

"Was the company's benefits package sufficient?"

"Did you receive enough training to do the job effectively?"

"What did you like least about working for the company?"

"What did you like best about your job?"

"Why are you leaving your job?"

Preparing for Interviews

As you can see, interviews come in all forms. However, they all have one thing in common: preparation is the key to success. An effective way to prepare is to use the STAR format

S - Situation

T - Task

A - Action(s)

R - Result(s)

For the interview Situation you really want to "set the table"; give them all the important information.

Task is for what you're looking to achieve or what you're looking to remedy given the situation - it's reiterating, clearly, to give the interviewer a direction to the "story".

The Action(s) that you take are the meat of the answer. You want to specifically mention steps that you, yourself, took to deliver on the task.

Result is the dessert, it's where you leave the interviewer nodding, smiling, and pencilling in your start date. The key is to provide tangible impacts of your work.

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The Different Types Of Job Interviews And What To Expect

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Before you start preparing for a job interview, you need to understand what type of interview it is that you are preparing for. Is it a case interview? A competency based interview? Or should you be readying yourself for a group interview?

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FINAL PROJECT
1. The final project grping is around 6 people per grp. Decide with your grp members if you want to maintain your grp or combine with another grp.
2. If you are forming a new grp, please post d new names in WA grp.
3. Look at the instruction in eklas for further details abt the FP.
4. Please utilise this time to start finding job advertisement for the FP. Make sure it is relevant to every member of your grp. Try to find job advert for fresh graduates.
5. I will check your progress at the end of the class.

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Words to use when writing your C.V/resume - POWER VERBS

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Words to use when writing your C.V/resume - POWER VERBS

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What are power verbs?

Power verbs are action words that have positive meanings in English. When you use a power verb, you can communicate your message more strongly and confidently than when using other verbs. This is especially useful when you are applying for a job and want to appear as a confident and competent candidate. Power verbs can also make your writing more interesting and help prevent you from using the same words too many times.

The following sentences are examples from the Work Experience section of a resume. Notice the differences between the sentences.

Made new software for ABC Company. → Made is a weaker verb.
Developed new software for ABC Company. → Developed is a power verb. You sound more confident and interesting using 'developed'.

Where can I use power verbs?

Power verbs are useful in many situations. They are especially great for resumes, job interviews, and academic writing like essays.

Before you use a power verb...

Make sure you understand the exact meaning of the power verb you are going to use. You don't want to make a mistake with the word, especially on a resume.

Look the word up in a dictionary, search the internet for examples of sentences where it has been used, and if possible, find someone to check your sentence to make sure that you've used it correctly.

Make sure you are comfortable with the word before you use it.

Weak verbs to avoid: ☹

Here is a list of verbs you should avoid on your resume where possible:

GENERAL POWER VERB LIST

Here are some better alternatives to common weak words.

Weak Word: DID

Weak Word: MAKE

Weak Word: FIX

Weak Word: SHOW

Weak Words: TALK, SPEAK, WRITE, COMMUNICATE

Weak Word: KEEP

Weak Word: USE

Weak Word: GET

Weak Word: CHANGE, MAKE SOMETHING BETTER, GET RESULTS

Weak Word: HELP

Weak Word: ADD

Weak Word: START

POWER VERBS FOR SPECIFIC INDUSTRIES

Here are some power verbs we often use when talking about our experience in certain jobs and industries. This is not a complete list of power verbs. I have covered some of the most common power verbs in the list below, but there are many more. Please note that the same power verbs can be used for many different jobs, so if you see a power verb in one job category such as medicine, it may also apply to a different job too.

Customer Service, Tourism, Hospitality, Retail Store

Law & Legal Professions

Leader & Management

Business, Finance, Accounting

Public Sector & Government

Administrative, Clerical, Receptionist, Secretary

Teaching & Advising

Researcher, Scientist, Academic

IT, Computers, Tech

Medicine

Engineer

Machine Operator

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Power verbs are action words that have positive meanings in English. When you use a power verb, you can communicate your message more strongly and confidently than when using other verbs. This is especially useful when you are applying for a job and want to appear as a confident and competent candidate.

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2. Sample of those who have working experience looking for a new position.

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1. This is a sample for fresh graduate.

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I am a hard-working individual who enjoys working. I am excellent at meeting deadlines. I have two years of experience in business, and I would like to contribute to a business with my excellent skills and past work experience.

Revised version
A motivated, adaptable and responsible Computing graduate seeking a position in an IT position which will utilise the professional and technical skills developed through past work experiences in this field. I have a methodical, customer-focused approach to work and a strong drive to see things through to completion.

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How to write a CV profile [or personal statement] and get noticed

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A personal profile, also known as a personal statement, career objective and professional profile, is one of the most important aspects of your CV. It’s a short paragraph that sits just underneath your name and contact details giving prospective employers an overview of who you are and what you’re all about.

Try to address the following in your profile:

1. Who are you?

2. What can you offer the company?

3. What are your career goals?

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How to write a CV [Get noticed by employers]

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1. Go through the two articles attached.
2. Identify the similiarities & differences between C.V. and resume. Create a mind map for this.

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Read the two articles and come up with a list of similarities and differences between C.V and resume.
Which would a fresh graduate use?

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British CVs vs American CVs - What's the difference? | EF English Live

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There are several differences between British and American CVs, but they both essentially serve the same purpose - to get you that job! So what are the main differences? And when should you use the American or the British format? Let's find out. What's in a name?

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In U.K. it is called C.V (Curriculum Vitae) which in Latin means ‘(the) course of (my) life’.
In US, it is called resume which is basically French for 'summary'

1. The main difference between a resume and CV is the length and amount of detail.

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Ever wondered why a Brit applies with a CV and an American with a resume? And why does an Aussie apply with both? There are a few differences between the two types of application documents and this article will straighten out your queries as well as tell you where in the world you are likely to use which document. Let me kick off the bonanza by introducing the contender in the blue corner...

CV:

A CV (Curriculum Vitæ, which means 'course of life' in Latin) is an in-depth document that can be laid out over two or more pages and it contains a high level of detail about your achievements, a great deal more than just a career biography. The CV covers your education as well as any other accomplishments like publications, awards, honors, etc.

The document tends to be organized chronologically and should make it easy to get an overview of an individual's full working career. A CV is static and doesn't change for different positions, the difference would be in the cover letter.

RELATED: What Recruiters Really Want to See on Your CV

Resume:

A resume, or résumé, is a concise document typically not longer than one page as the intended reader will not dwell on your document for very long. The goal of a resume is to make an individual stand out from the competition.

The job seeker should adapt the resume to every position they apply for. It is in the applicant's interest to change the resume from one job application to another and to tailor it to the needs of the specific post. A resume doesn't have to be ordered chronologically, doesn't have to cover your whole career like, and is a highly customizable document.

RELATED: 7 Resume Mistakes You Probably Didn't Realize

Differences:

As stated, three major differences between CVs and resumes are the length, the purpose, and the layout. A resume is a brief summary of your skills and experience over one or two pages, a CV is more detailed and can stretch well beyond two pages. The resume will be tailored to each position whereas the CV will stay put and any changes will be in the cover letter.

A CV has a clear chronological order listing the whole career of the individual whereas a resume's information can be shuffled around to best suit the applicant. I would say the main difference between a resume and a CV is that a CV is intended to be a full record of your career history and a resume is a brief, targeted list of skills and achievements.

Let's revise:

CV - long, covers your entire career, static
Resume - short, no particular format rule, highly customizable

Usage around the world:

A resume is the preferred application document in the US and Canada. Americans and Canadians would only use a CV when applying for a job abroad or if searching for an academic or research-oriented position.

In the UK, Ireland, and New Zealand, a CV is used in all contexts and resumes aren't used at all. The CV prevails in mainland Europe and there is even a European Union CV format available for download.

In Germany, the CV is more commonly known as a Lebenslauf (true to the Latin origins) and is only one of many application documents poor German job seekers must produce to get an interview.

In Australia, India, and South Africa, the terms resume and CV are used interchangeably. The term resume is used more for jobs in the private sector and CV is more commonplace when applying for public service positions.

Question:

So what gives if you apply for an American company in Europe or vice versa? The jaded folks in HR will accept both types although I would recommend you use the local version. It's not that hard to convert your document after all and if you hit a brick wall, just ask me for help.

Which do you prefer, the CV, the resume, both, none? Please share your experience in the comments below!

RELATED: What's the Best Resume Font, Size, and Format?

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CV vs. Resume: The Difference and When to Use Which

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Ever wondered why a Brit applies with a CV and an American with a resume? And why does an Aussie apply with both? There are a few differences between the two types of application documents and this article will straighten out your queries as well as tell you where in the world you are likely to use which document.

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Muhammad aiman hakimi(012019090901)

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01201907018

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012020020676

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012019090681

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012019091160

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012020071505

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012019091584

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Ummar Idraqi

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Laurel Sumping cover letter-converted (1)

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Muhammad Nazhan Bin Abu Hassan (012019070483)

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Review the question below. Identify the key points that are needed. Construct the cover letter and post your work here.

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FEEDBACK:
You need to identify which of the attributes that you listed are relevant to your industry.
Be specific with you professional goals.

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Laurel Sumping
FEEDBACK:
Earn a lot of money is not really a professional goal. I don't recommend you to say this in an interview. When working, people are looking at gaining reputation first, the $ will of course come once you are established.

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Company:
- intel
- nippon electric glass (M) Sdn Bhd

Story:
In February 2019, I had my internship at Ann Too Steel at Shah Alam. My job was follow technician to learn something that related to hand on. Like measuring the speed of the a machine and fixing electrical machines when there is break down. In the process of working there, I learn that how important it is for an engineer to communicate with technician.  As an engineer we have to learn solve the problem that the technician facing and make it convenient and efficient for them. The things I learned in there was on electrical parts, I would like to learn something related to electronics. That's the reason on why I chooses the two company (Intel and Nippon electric glass (M) Sdn Bhd).

unique trails:
- a very detail person
- calm person when I have to solve a problem.
These are not unique traits.

3 goal professional
-become more effective, independent and confident self- learning learner (how is this a professional goal. You need to be specific)
- be senior engineering by 35.
- improve my critical thinking and solving skill (not really a professional goal)

attitude in workplace
- good attendance and punctuality  (good time management/highly disciplined)
- willing to learn new things

# data[].attributes.body
Alstom pacific sdn bhd
FEEDBACK:
I can't really read this.

# data[].attributes.body
INTELECTASIA CONSULTANCY

Attitude in the workplace

- Take professionalism seriously. Professionalism is very imporant. Always seperate personal matters within the workplace.
- Having a positive attitude in the workplace motivates oneself and others within the workplace.
- Adaptability can help adjust to the environment. It's good within the workplace.

3 professional goals to achieve

- As a PR Practitioner, striving to open up to new knowledge, skills and environment. Everyday should be a learning opportunity to become better.
- Take a course to sharpen skills. With the skills gained, improve it more and more.
What skills? Can you be a bit more specific?
- Build networking. Daily activity at work is bench marked by how many contacts to have and the amount of outreach that has been made.
How is this a professional goal?

A Unique trait
- Determined. I will get buried in my work and the determination to strive will have me have my work done immediately                     Not really a unique trait.

A company to find a career in and find a match
INTELECTASIA CONSULTANCY
- One of the top PR firms and the job scope mainly covers crisis communication and corporate communications and liaising with people locally and internationally.
Do you think you have the characteristics that they are looking for? Try to pinpoint what those attributes are.

# data[].attributes.body
faiq aiman
FEEDBACK:
Mr Faiq, be specific when describing about your characteristics. e.g Positive minded / responsible.
Your professional goals are a bit unclear. No time line given.

# data[].attributes.headline
Name: ELYAS REDZUAN GOH 
ID: 012019090681

# data[].attributes.subject
Name: ELYAS REDZUAN GOH 
ID: 012019090681

# data[].attributes.body
Company:
1. Civil and structural engineering sdn bhd
2. BMW and Mercedes-Benz industry

Story:
Back in 2018, of my diploma internship. I working at NERA Telecommunications where the company's project based on building a store that provide internet services. I learned how telecommunication project flow and it really challenging too. However, I would love to see myself either work in Civil and Architectural company or Automotive industries, because these two industry are really interesting to learn and develop industry's project.
Goals:
1. Civil engineer & Architecture
Do you have a timeline to achieve this?

2. To start my career in a high-level professional setting, to pursue an entry-level role.

3. I'm seeking to secure a challenging role in a prestigious company in order to develop my experience, expertise and knowledge.
Try to link your dream company/job with the attributes that you have.

4. I'm a highly organised and hard-working person looking to gain practical experience in a responsible role.

5. Flexibility, I can be adapt rapidly to changing market circumstances. Employers need staff who are willing to shift gears and adjust as needed.

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company

exxonmobil
petronas
MOSTI - under goverment ministry of science, technology and innovation.
Find out what these companies are looking for in an employee.

professional goals

boost your networking abilities
Become an Expert in Your Field.
start my own business
This is very general. Do you have a time line to achieve this?

Positive Personality Traits

Adaptability and compatibility are great traits that can help you get along with others.
Compassion and understanding mean you relate well to others.
Patience is a virtue and also a good personality trait.
Loyalty is a good quality to possess, making others trust you.
IS this really your personality?

# data[].attributes.body
FEEDBACK:
Can you be a bit more specific in your professional goals? Especially the third one.
Your characteristics at the workplace looks okay.

# data[].attributes.body
(>_<)
FEEDBACK:
Based on d description that u guys gave in class, do you think that you have the characteristics in engineering?

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Describe your attitude in the workplace(irfan)

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PETRONAS BERHAD

Think about attrtibute to a company. Describe your attitude in workplace such optimistic etc

- Initiatives (Always comitted to any kind of task that fulfill the duties of my position and could develop new ideas to male the company even better)                    I think a better word is proactive.
- Helpfulness/Teamwork with colleagues (assisting clients with their needs or helping co-workers accomplish overall company goals)
Find a better word other than helpful. It is quite basic.
- Innovative (like to try something new or finding a different way to do things, simplest term a person who always think outside of the box)
- Optimistic (believe tht future conditions will work out for the best)
- Effectively communicate/ interactive (can communicate well even with a new person/new client)                     You can describe yourself as being a strong communicator, having the ability to interact well with people.

Think 3 professional goals tht u like to achieve
- As a Public Relations Practitioner, boosting my networking abilities especially with clients, media and other companies would be an impressive goal as employee to my dream job company
- Gain new skills and knowledge from different experiences people especially in PR field and widely to other scope.
- Can be bold, confident and strong that could inspire a new generation

Name a unique trait
- Determination                        How is this unique?

The company tht you like to have a career and try to find a match
- PETRONAS BERHAD
- A corporate communication company that mostly relates to PR scope who liaise with different clients and project
- Definitely company tht requires good PR professional that could be as communication person/spokepersons.
Do your characteristics match with what Petronas is looking for?

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FEEDBACK:
I think you can be more specific in your professional goals. Probably a specific timeline? From what I have read, it reflects that you are passionate about your industry, have a strong/determined character. Link these attributes with the company/business you want to work at.

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Luvaneswaran Kalaiarasu
FEEDback:
This is very general description. Cheerful is not a good adjective to describe professionalism at work.

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FEEDBACK:
Very generalized description. I don't see any of your strengths.

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HOW TO WRITE A COVER LETTER
Purpose :  A cover letter is the first piece of information about yourself that your potential employer will read. The main function of a cover letter is to highlight the position you are applying and the skills you possess. The cover letter has to be tailored towards specific jobs you are applying to. A cover letter provides an opportunity to introduce yourself, highlight the key points from your resume, and be considered for a job interview.

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Dear Sir / Madam,

I am writing in with the hotel accommodation at the Star Heights Hotel, Cebu City, Philippines, which I booked through your Queen's Road office on 3 January.

I regret to you that the information given by your sales assistant, Mr Terence Chan, was completely .

I was particularly concerned that the hotel should be in a quiet location and close to a beach, as we have small children who cannot walk long distances. When I this point with Mr Chan, he told me that the hotel was in private gardens and was very close to the beach. I was etremely disappointed, , to find that the hotel was in fact next to a busy motorway and the beach was nearly three miles away.

I also asked Mr Chan whether there was a swimming pool, and he me that there was. In fact, he was particularly certain about this point as he claimed to have stayed at the hotel himself the previous year. You might imagine my feelings to find that the swimming pool was in a state of disrepair and, according to the hotel staff, had been in this condition for the past three years.

, we were unable to swim at all during our stay at the hotel, while the constant noise from
the motorway made sleep at nights difficult. In fact, we were eventually forced to find accommodation elsewhere at considerable expense.

In the , I think that it would be appropriate for you to the
cost of the hotel accommodation in full.

I look forward to from you at your earliest .

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Dear Sir / Madam, I am writing in with the hotel accommodation at the Star Heights Hotel, Cebu City, Philippines, which I booked through your Queen's Road office on 3 January. I regret to you that the information given by your sales assistant, Mr Terence Chan, was completely .

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Before we learn about writing a complaint letter, some exercises would help you to build the right vocabulary.

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A complaint letter can be an effective way to resolve issues pertaining to bad products or services. Learning how to write a complaint letter that gets attention will get you the results you want.

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Real English - How to complain about a problem

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Written when we need to ask for more information concerning a product, services, publication or procedure that interests us.

Task
You own a small company which retails clothing and you are interested in garments exhibited by a Taiwanese company at the recent Kuala Lumpur Textiles Trade Fair. The clothing would probably sell well in cities around Malaysia. Write an enquiry according to the details requesting for:

·      Catalogues for The Womanly Yifu apparel.

·      Other clothing ranges manufactured.

·      Range of clothing for older women.

·      Wholesale prices.

Details
Your name and address
- Nurul Amyrah Saad
City Lady Apparel,
12/22, Jalan Equestrian Off Persiaran Sukan, Section 13 40100 Shah Alam, Selangor.

Supplier’s name and address   Miss Rainie Yang,
Marketing Manager,
The Womanly Yifu, Block 15/12, Eng Shang Road, 105, Songshan District., Taipei City, Taiwan

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INDIRECT STRATEGY, NEGATIVE- NEWS LETTER 

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INDIRECT STRATEGY, NEGATIVE- NEWS LETTER 

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INDIRECT STRATEGY, NEGATIVE- NEWS LETTER

SKSK Corporation

04 Loko Loko,

40100 Subang Jaya,

Selangor

22nd September 2020

Ms. Hanny Sabrina

WeEat Sdn Berhad

56000 Kuala Lumpur,

W.P Kuala Lumpur.

Dear Ms Hanny Sabrina,

We thank you for the service you have provided for this company throughout the year. We are satisfied with the food and refreshment provided as it is high quality. Unfortunately, the company’s financial have been unstable due to the current pandemic of the Covid-19 issue.

Consequently, we are hereby to notify that we are unable to renew the contract and will instead terminate on its natural expiration on 9th October 2020.

We look forward to working with you in the future.

Best regards,

Mr. Khairy Naim

Sponsorship Relations Executive

SKSK Corporation.

Thank you.

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Dear Thomas,
We appreciate your services at this company for the past years. You handled our biggest problems with ease, you have been such a big help for our maintenance team for this airline.

Due to the Movement Control Order (MCO) announced by the government, we cannot travel out or into Malaysia. We cannot run our business because all of the flights are canceled. Since all flights are suspended, there are no airplanes to be serviced.

Therefore we Have to let go of 40% of our staff and you are included. We will compensate you with 2 months of salary. If you need any recommendation letter or any help we will gladly provide it. Once our company are a bit stable we will gladly to Call you back for your service.

That's all from us

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Annual Bonus
Dear employees,

We are pleased to inform the annual bonus of three months salary will be given to all employees. This bonus award reflects everyone excellent performance, the contributions made and goals achieved on behalf of the company in the past year. We appreciate everyone dedication to the continuing development and growth of the company.

Please accept this bonus with our regards and best wishes for a successful start of our new fiscal period and continuing to contribute  to the company in the future.

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Dear staffs,

We are happy to announce that our company has decided to implement flexible working hours. There are few schedules that we planned that can be choose by you : 8 am to 4 pm, 9am to 5 pm and 10 am to 6 pm. There will be limited person to choose the schedule slot. We will provide a google form link to let you to choose the schedule.

We hope that this benefit will improve the efficiency of work.

Sincerely,

Fahmi Openg,

HR Manager

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Dear Stephanie,

We are pleased to present you with your 2020 award in the amount of RM 5000. This bonus award reflects your excellent performance, the contributions you made and the goals achieved on behalf of PETRONAS Berhad during the past year. We appreciate your ongoing dedication to the continuing development and growth of the company.

Please accept this bonus with our regards and best wishes for a successful start of our new fiscal period and your continuing contributions to the company in the new period.

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A bad news message (or negative news message) delivers news that the audience does not want to hear, read, or receive. Delivering negative news is never easy. Whether you are informing someone they are being laid off or providing constructive criticism on their job performance, how you choose to deliver the message can influence its response (Bovee & Thill, 2010).

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There are many types of business letters. Some impart good news and some give negative news. What are the examples of good news letters? What about examples of negative news letters? In writing business letters, you need to understand the type of letter you are writing, then decide on what kind of strategy you will be using. There are 2 strategies: Direct and indirect

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MUHAMMAD NAZHAN BIN ABU HASSAN (012019070483)

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MUHAMMAD NAZHAN BIN ABU HASSAN (012019070483)

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MUHAMMAD NAZHAN BIN ABU HASSAN (012019070483) (ENGLISH)

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1. What are the elements involved in a communication process?
2. Describe the process involved in a communication.

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EOP Final Project - Interview Rubric Sept20