# data[].attributes.body
- roles and responsibilities of team members (titles reflect solutions to problems, not the actual problem. ex, product training v. product education)

- own components of education

rules of engagement with

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for doing structure

what does that look like from sales to account management

we'd be a high level project mgmt team - we'd be managing KS services along the way happening

getting everybody on board

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How to keep customers happy? this is the problem

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How to keep customers happy? this is the problem

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internal alignment

external communication

world-class service

product education (marketing, in-product, internal)

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if you were to launch knowledge services today what would be the number 1 problem you'd solve how and why ... could solve, could have solved ... what would the structure look like

what would you different; start today; build knowledge services today